Customer Success Jobs in Germany

Technical Customer Success Manager

From $60,000/yr

Accountabilities: You will own a portfolio of API and data product customers, guiding them toward successful integrations, stronger product adoption, and long-term business growth. You will be accountable for customer outcomes, relationship development, revenue retention, and expansion while coordinating internal teams to resolve challenges and deliver value. Manage a portfolio of customers using one or more APIs, with a focus on Net Revenue Retention (NRR), customer satisfaction, and account growth. Develop customer success plans with clear objectives, priorities, milestones, and next steps. Lead regular customer meetings and proactively maintain engagement to keep projects progressing. Understand customers’ products, business models, and technical requirements, recommending suitable data, API endpoints, and integration approaches. Troubleshoot technical issues, coordinate resolutions, and maintain ownership until customer challenges are addressed. Identify customer risks early and develop plans to improve adoption, retention, and long-term success. Identify opportunities for account expansion, manage the process from discovery through upgrade, and support commercial growth. Own customer renewals and maintain accurate, organized account information. Lead onboarding and sales-to-customer-success handovers, ensuring alignment on customer goals and expectations. Build integration plans with clear milestones, responsibilities, and timelines to help customers reach their first value quickly. Guide customers through technical decisions, remove implementation blockers, and ensure every interaction concludes with clear next steps. Represent customer needs internally by sharing insights and opportunities with Product, Sales, Support, Engineering, and Marketing. Collaborate with Product teams on customer discovery and testing, coordinate expansion opportunities with Sales, and help develop useful customer resources. Use customer success and communication tools such as Vitally, Notion, Intercom, Stripe, FullStory, and Calendly to manage relationships and workflows. Requirements: The ideal candidate combines customer-facing experience with technical understanding, commercial awareness, and a strong sense of ownership. You should be comfortable discussing APIs, integrations, and data flows, translating complex concepts into clear explanations, and proactively guiding customers toward practical solutions. At least 2 years of experience in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role. Experience working with APIs or data products, or a background in technical roles, product management, or product ownership. Ability to understand and discuss APIs, integrations, data flows, and technical implementation challenges; coding experience is not essential. Strong customer leadership skills, including the ability to ask effective questions, identify underlying problems, and guide decision-making. Demonstrated ownership and accountability, with the ability to simplify complex situations and drive issues through to resolution. Clear, concise communication skills and the ability to explain technical concepts to different audiences. Commercial mindset, with an ability to identify opportunities that help customers increase value and grow their businesses. Proactive, organized, and comfortable working independently in a fast-moving environment without a fully defined playbook. Strong written and spoken English. Nice-to-have qualifications: Experience with creator data, influencer marketing, or related data products. Experience managing customer renewals and account expansion. Basic coding or data skills, such as reading code, writing small scripts, or working with SQL. Benefits: Competitive compensation: Approximately €60,000–€90,000 in annual on-target earnings (OTE), plus stock options. Fully remote work: Work remotely from a suitable location, with flexibility to choose your working environment. Flexible working hours: Manage your schedule autonomously. Unlimited paid vacation: Take time off to rest and recharge. Personal development support: Access support for relevant courses, books, and conferences. Meaningful ownership: Make decisions, experiment with new approaches, and help shape the growth of the data products business. International, remote-first culture: Collaborate with a distributed team across more than 20 countries. Opportunity for impact: Contribute directly to customer outcomes, product development, and business growth. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Customer Success Lead aa

Accountabilities: Customer Success Team Leadership: Lead, coach, and develop a small Customer Success Management (CSM) team by establishing clear expectations, providing regular feedback, supporting professional development, and contributing to recruitment as the team grows. Customer Portfolio Management: Own the overall health, retention, and expansion of the customer portfolio, using commercially relevant metrics to monitor performance and communicate progress, risks, and opportunities to senior leadership. Strategic Account Ownership: Personally manage the most important and complex customer relationships, ensuring successful implementation, sustained adoption, long-term satisfaction, contract renewals, and account expansion. Customer Onboarding and Implementation: Oversee customer onboarding, data migration, implementation planning, and go-live activities, working closely with customer operations teams to ensure successful deployment and adoption. Customer Success Processes and Playbooks: Develop, standardize, and continuously improve processes for onboarding, implementation, customer health monitoring, quarterly business reviews, renewals, and escalation management. Voice of the Customer: Represent customer needs to Product and Engineering teams by consolidating feedback, identifying recurring challenges, and translating operational requirements into commercially relevant product recommendations. Product and Roadmap Collaboration: Influence product priorities by communicating customer insights, identifying opportunities for platform improvements, and helping internal teams understand the business impact of proposed developments. Sales Partnership and Revenue Expansion: Collaborate with Sales on pre-sales scoping, customer handovers, and account expansion opportunities, ensuring commitments are realistic and aligned with successful delivery and customer adoption. This is a non-quota-carrying leadership role. Cross-Functional Collaboration: Build strong working relationships across Customer Success, Product, Engineering, Sales, and leadership to resolve customer challenges, improve internal coordination, and deliver a consistent customer experience. Commercial Performance and Value Realization: Understand customer business models, margins, logistics costs, and price-risk exposure, connecting platform capabilities to tangible operational improvements and financial outcomes. Operational Excellence and Scalability: Introduce practical processes and performance standards that enable the Customer Success function to scale effectively without creating unnecessary bureaucracy. Knowledge Sharing and Best Practices: Collaborate with Customer Success counterparts across the wider organization to exchange insights, align working methods, and strengthen customer experience across multiple platforms. Requirements: Customer Success Experience: A strong track record of managing complex B2B customer accounts and software implementations, with measurable results in adoption, retention, customer satisfaction, or account expansion. Leadership and Coaching: Experience leading, mentoring, or coaching colleagues, either formally or informally, with the ability to improve team performance, establish clear standards, and support professional growth. Industry Knowledge: Experience in recycled materials, metals, commodities trading, or related supply chain industries is a strong advantage. Candidates from adjacent sectors should demonstrate a willingness to learn the recycled materials value chain, including sourcing, grading, logistics, documentation, and trading processes. Strategic Account Management: Proven ability to manage senior stakeholders, navigate complex customer environments, resolve escalations, and build long-term partnerships across multiple business functions. Software Implementation Expertise: Experience overseeing implementations, onboarding, data migration, integrations, and go-live activities for B2B software platforms. Technical Fluency: Comfort working with technical topics such as data configuration, document workflows, data imports, integrations, and reporting, with the ability to investigate issues directly and guide team members through technical challenges. Analytical Capabilities: Strong ability to interpret customer health indicators, adoption metrics, retention trends, and commercial performance data. Experience with SQL or business intelligence tools is an advantage. Commercial Acumen: Understanding of how customers generate revenue, manage margins, control logistics costs, and address price risk, with the ability to connect software capabilities to measurable business value. Communication Skills: Strong professional English is required. French language proficiency is an advantage when working with French-speaking customers. Leadership Judgment: Ability to make sound decisions under pressure, prioritize competing demands, take ownership of outcomes, and provide clear, constructive feedback. Process and Organizational Skills: A structured yet pragmatic approach to building repeatable processes, balancing operational consistency with the flexibility needed in a growing business. Cross-Functional Influence: Strong interpersonal and stakeholder management skills, with the credibility to represent customer needs internally and lead conversations with senior customer representatives. Adaptability and Initiative: A self-starter who is comfortable with ambiguity, enjoys building and improving processes, and thrives in a fast-growing, collaborative technology environment. Benefits: Remote Work: The opportunity to work remotely from Europe. Leadership and Ownership: Significant responsibility for strategic customer relationships, team development, and the evolution of the Customer Success function. Professional Growth: The opportunity to build leadership capabilities while shaping processes, standards, and best practices in a growing organization. Meaningful Industry Impact: Contribute to the digital transformation of the circular economy by helping recycled materials businesses operate more efficiently and sustainably. Innovative Technology Environment: Work with a digital platform that combines B2B marketplace capabilities, real-time data integration, and predictive analytics to solve complex operational challenges. Cross-Functional Collaboration: Partner with Product, Engineering, Sales, and senior leadership to influence product development and improve customer outcomes. International Exposure: Build relationships with customers and industry partners across global commodities and supply chain markets. Growth-Stage Environment: Join a fast-growing technology business that combines the agility of a startup with partnerships across major industry players. Autonomy and Influence: Enjoy the freedom to lead initiatives, manage strategic accounts, and shape how customers experience and benefit from the platform. Mission-Driven Culture: Work in an environment that values integrity, collaboration, long-term thinking, and sustainable business practices. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Customer Success Lead

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Success Lead based in Germany. We are seeking an experienced Customer Success Lead to drive customer satisfaction, retention, and growth for a digital platform serving the recycled materials and commodities trading industry. In this hands-on leadership role, you will manage strategic customer relationships while building and developing a high-performing Customer Success team. You will oversee the entire customer lifecycle, from implementation and onboarding to adoption, renewal, and account expansion. Working closely with Product, Engineering, Sales, and senior leadership, you will translate customer needs into actionable improvements and measurable business outcomes. Your expertise in complex B2B software implementations and commodity supply chains will help customers optimize operations, improve efficiency, and strengthen profitability. This is an exciting opportunity to shape customer success practices within a growing technology business supporting the digital transformation of the circular economy. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Manager, Customer Success Managers

$85,000 - $98,000/yr

Accountabilities: As a people-focused leader, you will be responsible for your team's performance, professional development, and ability to deliver strong customer outcomes. You will combine hands-on coaching with operational oversight and cross-functional collaboration to improve retention, expansion, and customer satisfaction. Lead, coach, and develop a team of 4–6 Customer Success Managers across EMEA and APAC through regular one-to-one meetings, team sessions, and timely, constructive feedback. Support CSMs through complex renewal negotiations, churn risks, and account expansion discussions, serving as their first point of escalation. Interview, train, and onboard new Customer Success Managers, ensuring consistent ramp-up and effective integration into the team. Identify and address performance gaps proactively, working with senior leadership when additional support or intervention is required. Monitor account health across the team's portfolio, including renewal timelines, integration progress, product utilization, churn risks, and potential downsells. Maintain accurate and realistic forecasts for renewals and account performance, escalating risks early and providing clear recommendations to leadership. Partner with Sales to identify, develop, and pursue upsell and cross-sell opportunities that contribute to account growth. Improve Customer Success processes, playbooks, and documentation covering onboarding, account planning, renewal management, and customer-facing materials, adapting approaches to regional needs. Ensure accurate and consistent customer data in Salesforce and Planhat to support reliable reporting and informed decision-making. Represent the team's priorities and communicate customer feedback to Sales, Support, Customer Success Engineering, and Product teams. Advocate for initiatives that influence annual recurring revenue (ARR), customer retention, and long-term account value. Foster a collaborative, accountable team culture focused on continuous learning, helpfulness, and shared success. Requirements: The ideal candidate brings substantial B2B SaaS Customer Success experience, proven people-management capabilities, and a strong track record of delivering retention and revenue outcomes. You should be comfortable coaching customer-facing professionals, managing complex accounts, and using data and structured processes to improve team performance. 5–8 years of overall Customer Success experience, including at least 1–2 years of direct management experience leading Customer Success Managers or other customer-facing teams. Experience working as a Customer Success Manager in B2B SaaS, managing the complete customer lifecycle from onboarding through adoption, renewal, and expansion. Experience in technology, fraud prevention, or cybersecurity is highly preferred. Demonstrated success helping a team achieve net revenue retention (NRR) and gross revenue retention (GRR) targets while maintaining accurate forecasts. Proven ability to improve Customer Success processes and playbooks, with measurable improvements in team performance or customer outcomes. Experience supporting customers across EMEA; experience managing teams or accounts across multiple time zones is an advantage. Familiarity with Customer Success platforms such as Planhat or Gainsight, as well as Salesforce and Zendesk. Excellent communication skills, with the confidence to lead conversations with technical contacts, operational teams, and executive stakeholders. Ability to work effectively in a fully remote, asynchronous environment using tools such as macOS, Slack, Google Workspace, and Zoom. Proficiency with AI tools, ideally Claude and Gemini, to improve productivity and streamline everyday work. Willingness to travel for customer meetings and company events as required. A team-first mindset, strong accountability, and a commitment to continuous learning, helpfulness, and professional growth. Benefits: Competitive, geographically adjusted compensation based on experience, expertise, and work location. United Kingdom salary range: $85,000–$98,000 base salary , with on-target earnings (OTE) of $102,000–$118,000 . Broader EMEA salary range: $55,000–$98,000 base salary, with OTE of $66,000–$118,000, depending on location. Fully remote working environment with opportunities to collaborate across international teams. Opportunity to lead and develop a distributed Customer Success team supporting commercial, enterprise, and strategic customers. Exposure to innovative device intelligence and online fraud prevention technology. Collaborative, inclusive workplace that values diverse perspectives and encourages professional development. Opportunity to influence customer retention, revenue growth, and cross-functional business priorities. Travel opportunities for customer meetings and company events. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Customer Success Manager

From $39/yr

<div class="content-intro"><h2><strong>About Anthropic</strong></h2> <p>Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.</p></div><h1><strong>Job Description</strong></h1> <h2><strong>About the role</strong></h2> <p>Join Anthropic's Customer Success team as an Munich based Customer Success Manager as we pioneer the future of enterprise AI adoption. As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across DACH helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code.</p> <p>You'll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs. You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us.&nbsp;</p> <p>In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption &amp; seat based) grows and evolves.</p> <p>Your role focuses on helping customers scale their usage effectively, implement change management strategies, optimize use cases, and maximize the value of their investment through expanded use cases across their organization.&nbsp; The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies — making you a key voice in shaping how we build and deliver ongoing value as a business.&nbsp;</p> <p>You'll be a pioneer - helping to build regional processes, establishing new customer relationships, and representing Anthropic's brand in a high-growth market. You'll operate with significant autonomy while maintaining strong alignment with global teams, requiring someone who thrives in ambiguous environments and can work effectively across time zones.</p> <h2><strong>Responsibilities:</strong></h2> <ul> <li>Build trusting, strategic relationships with key DACH customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion</li> <li>Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions</li> <li>Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption/ adoption and how it creates realized value for the customer</li> <li>Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments</li> <li>Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs as the voice of DACH customers</li> <li>Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment</li> <li>Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across different departments, teams, and workflows</li> <li>Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement</li> <li>Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic</li> <li>Build Anthropic's brand and customer relationships as a member of CS team, developing EMEA-specific processes, playbooks, and best practices where needed that account for regional business cultures</li> </ul> <p>&nbsp;</p> <h2><strong>You may be a good fit if you have:</strong></h2> <ul> <li>6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer or similar) in region</li> <li>Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each</li> <li>Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns</li> <li>Experience explaining and demonstrating technical products to various audiences</li> <li>Strategic mindset to identify growth opportunities and translate them into actionable expansion plans</li> <li>Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs&nbsp;</li> <li>Strong project management skills and ability to manage multiple customer relationships</li> <li>Passion for AI and interest in responsible development of advanced systems</li> <li>Experience working in and building a growing region, while navigating across time zones with US-based headquarters</li> <li>A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player</li> <li>Fluency in German and English</li> </ul> <p>&nbsp;</p><div class="content-conclusion"><h2><strong>Logistics</strong></h2> <p><strong>Minimum education: </strong>Bachelor’s degree or an equivalent combination of education, training, and/or experience</p> <p><strong>Required field of study:&nbsp;</strong>A field relevant to the role as demonstrated through coursework, training, or professional experience</p> <p><strong>Minimum years of experience: </strong>Years of experience required will correlate with the internal job level requirements for the position</p> <p><strong>Location-based hybrid policy:</strong> Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.</p> <p><strong data-stringify-type="bold">Visa sponsorship:</strong>&nbsp;We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.</p> <p><strong>We encourage you to apply even if you do not believe you meet every single qualification.</strong> Not all strong candidates will meet every single qualification as listed.&nbsp; Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.<br><br><strong data-stringify-type="bold">Your safety matters to us.</strong> To protect yourself from potential scams, remember that Anthropic recruiters only contact you from&nbsp;@anthropic.com&nbsp;email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit&nbsp;<u data-stringify-type="underline"><a class="c-link c-link--underline" href="http://anthropic.com/careers" target="blank" data-stringify-link="http://anthropic.com/careers" data-sk="tooltipparent" data-remove-tab-index="true">anthropic.com/careers</a></u>&nbsp;directly for confirmed position openings.</p> <h2><strong>How we're different</strong></h2> <p>We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view

Head of Customer Success - Loyalty and Partner Platforms (B2B)

From $40/yr

Accountabilities: You will take full ownership of the customer experience, ensuring smooth onboarding, strong partner relationships, and continuous improvement across the customer lifecycle while using AI to enhance operational efficiency. Own the end-to-end onboarding process for new B2B customers, from initial setup through integration, launch, and ongoing success management. Guide partners through the launch checklist, ensuring timely completion of integration, balance top-ups, platform listings, and communication reviews. Manage operational relationships with active customers, serving as their primary point of contact and ensuring they maximize the value of their loyalty partnerships. Collaborate with the sales team to align customer success strategies, establish performance indicators, and support customer growth. Improve customer visibility and campaign performance across relevant touchpoints within partner cross-media channels. Ensure customer communications, campaign materials, and visual assets comply with brand standards and applicable requirements. Maintain a high-quality CRM environment in HubSpot or a comparable platform, leveraging AI to log interactions, enrich contact information, flag outdated records, and maintain accurate pipelines. Conduct regular customer reviews, analyze performance data, and identify opportunities to improve engagement, campaign effectiveness, and customer outcomes. Manage customer issues and feedback loops, using AI to categorize support tickets, draft initial responses, recommend relevant knowledge-base resources, and accelerate resolution. Use AI tools to prepare asynchronous updates, summarize meetings, document decisions, and maintain alignment across distributed teams. Build and refine customer success processes, establishing scalable practices that support the long-term development of the function. Requirements: The ideal candidate combines extensive customer success or account management experience with strong technical understanding, practical AI automation skills, and a consultative approach to customer relationships. Fluency in both German and English, with excellent written and verbal communication skills. At least 5 years of experience in customer success, account management, or partner onboarding within the loyalty, SaaS, or payments industries. Proven ability to manage customer relationships throughout onboarding, implementation, launch, and ongoing engagement. Proficiency with AI tools such as Claude to design workflows, build automations, and improve operational processes. Good understanding of digital integrations, including API connections, web links, voucher uploads, and campaign dashboards. Hands-on experience with HubSpot or comparable CRM platforms, including data management and pipeline optimization. Strong organizational skills, attention to detail, and the ability to manage multiple customer projects and deadlines simultaneously. Empathetic, consultative, and solution-oriented communication skills, with the ability to combine human judgment and AI-generated insights. Comfort working across teams, time zones, and asynchronous communication channels in a remote environment. A proactive, ownership-driven mindset and the motivation to establish, develop, and continuously improve a customer success function. Benefits: Fully remote work with a worldwide team. Competitive monthly salary package. Equity participation and qiibee tokens (QBX), offering a share in the company's success. Permanent, full-time employment with a 40-hour workweek. 24 days of annual leave. Opportunity to shape and lead the customer success function as its first dedicated hire. Fast-paced, international startup environment focused on innovation, continuous learning, and professional growth. AI-first working culture that uses automation to reduce repetitive tasks and enable teams to focus on meaningful customer relationships. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1