Customer Success Lead

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Success Lead based in Germany. We are seeking an experienced Customer Success Lead to drive customer satisfaction, retention, and growth for a digital platform serving the recycled materials and commodities trading industry. In this hands-on leadership role, you will manage strategic customer relationships while building and developing a high-performing Customer Success team. You will oversee the entire customer lifecycle, from implementation and onboarding to adoption, renewal, and account expansion. Working closely with Product, Engineering, Sales, and senior leadership, you will translate customer needs into actionable improvements and measurable business outcomes. Your expertise in complex B2B software implementations and commodity supply chains will help customers optimize operations, improve efficiency, and strengthen profitability. This is an exciting opportunity to shape customer success practices within a growing technology business supporting the digital transformation of the circular economy. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?     Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1