Customer Service Manager Jobs

Branch Customer Service Manager

From $12/yr

Are you an experienced Customer Service or Operations professional with strong leadership skills and a passion for service excellence? Our client is seeking a Branch Customer Service Manager to lead branch-level customer service performance, exception management and SLA adherence within a fast-paced logistics environment. THE ROLE The successful candidate will provide internal leadership and service governance, ensuring that customer-impacting activities, exceptions and escalations are proactively managed and resolved. You will work closely with Operations, Transport, Admin and Head Office Customer Services to ensure accurate information, effective recovery actions and preventative measures are implemented. KEY RESPONSIBILITIES * Lead and manage the Branch Customer Service team * Monitor delivery and collection performance and identify service risks * Track and manage exceptions including shorts, overs, damages, returns and delays * Coordinate recovery actions with Operations, Transport and Admin * Manage internal escalations received from Head Office Customer Services * Ensure accurate POD, returns and exception documentation * Monitor SLA adherence and outstanding service issues * Produce daily, weekly and monthly service reports * Analyse complaints and exception trends * Conduct root-cause analysis and support preventative actions * Coach, develop and manage Team Leaders and Customer Service Clerks * Balance workloads and ensure service queues are managed effectively * Drive accountability, compliance and continuous improvement * Provide service-risk insights to Branch Management * Maintain confidentiality of customer, employee and operational information MINIMUM REQUIREMENTS * Grade 12 * 2–3 years' Customer Service / Operations experience * At least 1 year in a management or supervisory role * Diploma in Customer Service advantageous * Experience with WMS, scanning and delivery technology platforms such as OnRoute * Working knowledge of OHS requirements and SOP discipline * Strong leadership, organisational and problem-solving skills * Excellent communication and interpersonal abilities * Willingness to work shifts, weekends and public holidays where operationally required WE'RE LOOKING FOR SOMEONE WHO IS: Respectful \& Caring – Treats people fairly and professionally Integrity-Driven – Does the right thing and takes ownership Can-Do – Positive, proactive and solutions-focused Committed to Improvement – Always looking for better ways to work APPLY NOW If you're ready to take the next step in your logistics and customer service career, we want to hear from you!

Customer Service Manager

From $31/yr

Customer Service ManagerApply: Muizenberg - Western Cape: Full time: Posted Today: End Date: October 31, 2026 (7 days left to apply): JR106149It's fun to work in a company where people truly BELIEVE in what they're doing!To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met.Minimum requirements Matric (Grade 12)Valid driver’s license2–3 years’ frontline, face-to-face customer service experienceWillingness…

Customer Service Manager

From $195/yr

Join the Gaco team, a trusted name in building envelope solutions with a heritage dating back to 1955. We’re seeking a Customer Service Manager who’s ready to be part of a company committed to formulating everyday success for every customer through innovative, reliable products used to adhere, seal, and protect at every level of the building envelope. POSITION: Customer Service Manager Position Summary The Customer Service Manager directs, manages and supports all aspects of the Customer Service function. RESPONSIBILITIES: (additional duties as assigned) * Directs, manages and supports all aspects of Customer Service function which includes oversight of all operations and deliverables associated with creating a “Best in Class” Customer Service Program * Anticipates the impact of the changing business environment on customer service + Develops strategies and implements programs to meet growth objectives + Evaluates on-going needs for customer service systems + Establishes high service standards and creates metrics to measure performance and monitor productivity * Evaluates Customer Service’s operating procedures, and makes changes to improve accuracy, efficiency or reduce waste and expense * Communicates roles, responsibilities, priorities and performance expectations to team members to ensure a highly productive team + Provides direction and coaching for staff professional development Accountabilities * Develop and launch strategic solutions and consistently meet Customer Service goals * Accuracy and timeliness of Customer Service transactions * Efficiency and effectiveness that available resources are used to achieve operational goals for Customer Service * Productivity and morale of staff * Ensure quality of Customer Service training * Adherence to company policy and procedures Authorities * Initiate tasks within established guidelines * Analyze and improve departmental processes * Enforcement of departmental policies * Hire, reward and discipline employees Complexity Work is performed with minimum of direction and supervision: has significant latitude in determining work objectives and goals. Regular use of independent judgment is required. Erroneous decisions and/or failure to get results may cause serious delays or substantially increase costs; may cause poor employee or customer relationships. Education, Experience And/Or Skills Required * Bachelor’s or Associates degree preferred and five to seven years related experience, including three years in a management role specifically in customer service environment * Experience in manufacturing is required * Demonstrated ability in building and maintaining a high performing team * Proven ability to communicate effectively with people at all levels of the organization in multiple functions * Must demonstrate a passion for process improvement, innovation, and providing a quality customer experience * Ability to analyze data, prioritize resources, and deliver on a vision in a highly competitive and rapidly changing environment * Must possess excellent analytical, critical thinking and problem solving ability * Communicate roles, responsibilities, priorities and performance expectations to team members to ensure a highly productive team * Strong aptitude with Microsoft Excel, Word and PowerPoint. * Set priorities that support strategic direction * Stay informed and act on information about customer needs Physical / Mental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Regularly required to sit, stand, bend, reach, climb and move about the facility. * Regularly utilizes depth perception, peripheral vision and close focus. * Regularly operates a computer, computer accessories and phone equipment. * May occasionally lift up to 20 lbs. * Occasionally stoops, kneels, reaches, fingers, and carries. * Ability to hear at normal speaking levels. Working Conditions Office setting / Warehouse floor #BuildingEnvelop #Amrize Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Senior Customer Service and Operations Manager

Senior Customer Operations Manager will lead the Customer Service \& Support team to deliver exceptional B2B customer service. The role drives continuous improvement in order management, escalations, and end-to-end issue resolution, ensuring a consistently high standard of customer experience. Key Responsibilities * Manage and optimize customer service operations, including order handling and resolution workflows. * Own escalations and complex issue management to ensure timely, accurate outcomes. * Partner cross-functionally with Sales, Supply Chain, and Warehouse teams. * Use data and performance insights to improve processes and increase operational efficiency. * Collaborate to uphold a results-driven customer operations culture. Qualifications \& Skills * Proven leadership experience in customer service or customer operations. * Strong problem-solving and escalation management capabilities. * Ability to analyze data and apply insights to process improvements. * Excellent communication and cross-team collaboration skills. * Customer-focused mindset with a continuous improvement approach.

Assistant Manager/Senior Executive - Export Customer Service & Sales Coordinator

📣 We Are Hiring: Assistant Manager / Senior Executive - Export Customer Service \& Sales Coordinator Location: Singapore Employment Type: Full-Time /Hybrid We are seeking a dedicated and detail-oriented Export Customer Service \& Sales Coordinator to join our growing team. This role is ideal for individuals with solid experience in export operations, Incoterms, and international shipping documentation, who are confident working in a fast-paced and customer-focused environment. You will act and function as "brain" of process improvements and change maker. ✨ Key Responsibilities Manage export customer orders from enquiry, quotation, order processing, to shipment and invoicing Provide prompt and professional customer service to overseas customers and partners Prepare, verify, and manage all export shipping documents (e.g., commercial invoice, packing list, COO, BL/AWB, certificate of analysis, etc.) Ensure full compliance with Incoterms, customs requirements, and destination country regulations Liaise with internal teams, freight forwarders, warehouses, and customers to ensure smooth and timely delivery Track shipments, monitor dispatch schedules, and proactively resolve delays or logistics issues Support the sales team with documentation, order follow-ups, and customer communication 🎯 Requirements Minimum 2 years of experience in export coordination or international customer service Strong knowledge of export Incoterms (FOB, CIF, EXW, DAP, DDP, etc.) Hands-on experience preparing export shipping documentation Good understanding of global trade requirements and export compliance Proficient in MS Office; experience with ERP systems (e.g., Business Central) is an advantage Excellent communication, organisational skills, and attention to detail Ability to work independently and manage time-sensitive tasks effectively 🌍 Why Join Us? Opportunity to work in a dynamic international business environment Collaborative and supportive work culture Career growth and professional development opportunities Competitive remuneration package Hello! You'll be joining a family of People Dedicated to Safety! We're a distributor for PPE, technical services and consumer products! PPE stands for Personal Protective Equipment, in case you didn't know. Our HQ is in S'pore, with regional subsidiaries and partners across SE Asia and expanding globally. So join us, so we can all grow together!