Who we are Lemrock builds the infrastructure of agentic commerce. Tomorrow, consumers won't just buy on e-commerce websites. They will discover, compare and purchase directly inside conversational AI interfaces like ChatGPT, Perplexity, and a growing long tail of specialized AI assistants. For brands, this is a major shift: if they are not present in these environments, they become invisible. Our mission: enable any brand to exist, sell and distribute in this new channel. We raised a €7M seed round (the first in Europe on this market), with Jean-Baptiste Rudelle, founder of Criteo, on our board, and the Bpifrance DeepTech label. Today, Lemrock is already: 100M+ conversations per month 150+ brand clients a $100B market structuring at high speed The role As Customer Lead, you own our brand clients after they sign. You make sure every brand gets results from AI channels, you prove it with the numbers, and you grow the portfolio from there. You lead our Agentic Commerce Strategists and keep the most strategic accounts yourself. You report to our CEO, and the role is meant to grow into Chief Customer Officer. It's the first lead role on the customer side, so you will build the function more than inherit it. Your mission Portfolio growth Own renewal and expansion across 150+ brands, with a revenue target Spot early the accounts at risk and the ones that can do more Give every client performance figures they trust, so results speak for themselves when renewal comes Performance & measurement Read the data yourself, explain it simply to marketing and e-commerce teams, and defend your recommendations in front of their leadership Be the brand's voice with Product and Tech when something needs fixing Team Lead and coach the Agentic Commerce Strategists: who owns which account, what good looks like, how we prepare a client review… Automate what can be automated: AI in reporting, analysis and client preparation Example projects You segment our 150+ brands, flag the accounts at risk and the upsell potential, and set the review cadence for each segment. You make conversion measurement reliable across our performance clients, so every renewal starts from proven results. Profile Must-have 4 to 8 years of experience, in strategy consulting or in an advanced operations role at a startup You have been in front of clients or executives yourself: you presented the numbers, held your ground and carried the recommendation Strong with data: you build your own analyses and notice when a figure looks wrong Commercial sense: you know how a renewal is won and you're comfortable owning a revenue target Rigorous: every account has a plan, every commitment is tracked AI-forward: you use AI tools every day and have already automated part of your work Fluent French, professional English A plus You have managed or coached junior team members Exposure to e-commerce, retail, adtech or digital marketing, and comfort with ad metrics (CTR, CPC, conversion) Experience leading a customer or client team at a startup Degree from a top business or engineering school Why join You work directly with Roxane, our CEO, and weigh on product and commercial decisions Commerce inside conversational AI is taking shape right now, and well-known brands are already our clients A function to build, with a clear path to Chief Customer Officer What we offer Competitive package Well-known brands as your clients from day one A high-growth startup in a structurally emerging market A fast-paced, high-standard environment Start date: ASAP. Find Jobs in France on Arbeitnow
As Customer Logistics Leader, you'll lead a team of Customer Logistics Coordinators and act as a key relationship partner for customers of our Bulk Logistics Division. You'll bring together customer engagement, service delivery and operational planning, making sure customer needs are clearly understood and turned into practical operational solutions. Drawing on strong stakeholder management, commercial judgement and a customer-first mindset, you'll build trusted relationships, influence supply chain outcomes and drive continuous improvement across our end-to-end logistics network. About the Role Key responsibilities include: * Lead and develop a team of Customer Logistics Coordinators, building capability in customer service, scheduling and planning. * Act as the primary relationship and planning contact for key customers, developing a deep understanding of their current and future supply chain requirements. * Partner with customers to develop logistics solutions that balance service expectations with operational capability, network capacity and commercial outcomes. * Coordinate service and resource plans that deliver customer commitments while optimising network performance, asset utilisation and service reliability. * Lead customer engagement on service performance, operational constraints and disruptions, ensuring timely, proactive communication in a 24/7 operating environment. * Collaborate with commercial, operational and cross-functional teams to manage changes in demand, resourcing and major service impacts, and to support customer retention and growth. * Manage and resolve customer enquiries, issues and escalations within agreed service levels. * Build and maintain Power BI dashboards and reporting, and use customer feedback, performance metrics and operational data to drive continuous improvement across planning, order management and communication processes About you: To be successful in this role, you will bring: * Experience in logistics, supply chain or transport operations within a complex, 24/7 environment, including planning, scheduling and operational delivery. * Proven ability to build and maintain strong customer and stakeholder relationships while balancing service, operational and commercial outcomes. * Demonstrated leadership experience developing and leading high-performing teams. * Strong analytical and problem-solving skills, with the ability to translate performance data into actionable insights. * Proven Power BI skills, including building and maintaining dashboards and reports that track customer, service and operational performance. * Understanding of safety management systems and WHS requirements. * A commitment to continuous improvement, operational excellence and delivering exceptional customer outcomes. What we offer you: At Aurizon, we support the development and growth of our employees. With a national portfolio of operations, we offer long-term and exciting career opportunities. Some of our benefits include: * Development and growth opportunities. * Access to mentoring and development programs. * Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands. * Parental leave program and super booster. About Aurizon. Aurizon is Australia’s largest rail freight operator and a top 100 ASX company. Each year, we deliver more than 250 million tonnes of Australian commodities right across the country. Aurizon is crucial to the Australian economy, connecting miners, primary producers and industry with international and domestic markets. Look to Aurizon for a diverse and collaborative culture. At Aurizon, we are proud of our diverse, collaborative, creative and high-performance culture. We celebrate the contribution of every employee and provide opportunities for career development in a dynamic, caring, and inclusive work environment. To learn about us and our company values, please visit www.aurizon.com.au/careers
Company Description See how Epsilon powers connected marketing by unlocking the full potential of data and identity. Overview Purpose The Team Lead, Global Customer Support is responsible for the day-to-day leadership, operational performance and service delivery of the Global Customer Support function. This role ensures the successful delivery of support services through strong operational oversight, customer advocacy, incident management, service management disciplines and continuous improvement practices. Working closely with Platform Operations, Engineering, Product, Customer Integration Engineering, Customer Success and business stakeholders, the Team Lead is accountable for ensuring support services are delivered efficiently, Service Level Agreements are achieved and customers receive a consistently high-quality support experience. The role provides leadership, coaching and development for a globally distributed team of Global Customer Support Specialists and drives operational excellence, knowledge management, process improvement and simplification. Core Objectives * Operational Practices * Customer Support and Case Management * Customer Experience * Incident Management * Change Management * IT Service Management * Leadership and Direction * Performance Management * Team Capability Development * Knowledge Management * Process Improvement and Simplification Responsibilities Responsibilities Operational Practices * Establish and manage day-to-day support operational practices. * Ensure support operations are executed efficiently and consistently across regions. * Monitor workload distribution, customer demand and resource allocation. * Implement proactive solutions for incident and problem detection, response, remediation and continuous improvement. Customer Support and Case Management * Own support case management processes and workflows. * Ensure customer issues are triaged, prioritised, escalated and resolved appropriately. * Drive a high-quality customer experience through timely communication and clear ownership. * Support the growth and adoption of customer self-service capabilities. Customer Experience * Champion the voice of the customer across the organisation. * Partner with cross-functional stakeholders to address recurring customer issues. * Drive customer-focused decision-making and service improvements. * Ensure support interactions maintain a high standard of professionalism and quality. Incident Management * Coordinate Global Customer Support involvement during incidents and service disruptions. * Drive customer communications during major incidents. * Facilitate post-incident reviews and follow-up activities. * Partner with Platform Operations and Engineering to minimise customer impact and improve service reliability. Change Management * Uphold change management processes and procedures. * Assess and communicate customer impacts associated with system changes. * Support the successful adoption of new features, capabilities and platform enhancements. * Ensure customer-facing communication and readiness activities are completed effectively. IT Service Management * Ensure SLAs and KPIs are consistently achieved. * Uphold support workflows and service management practices. * Support and enhance incident, request, problem and knowledge management processes. * Maintain a strong focus on customer experience and service quality. * Support follow-the-sun coverage models and escalation pathways. Leadership and Direction * Provide leadership, coaching and mentorship to Global Customer Support Specialists. * Establish clear performance standards and expectations. * Foster a positive, collaborative and customer-centric team culture. * Act as a key liaison between Global Customer Support and operational stakeholders. Performance Management * Monitor and report on support performance and operational metrics. * Hold direct reports accountable for achievement of service objectives. * Conduct regular coaching, development and performance conversations. * Support workforce planning and resource management activities. Team Capability Development * Develop technical and service management capabilities within the team. * Support onboarding and training initiatives. * Encourage continuous learning, knowledge sharing and cross-skilling. Knowledge Management * Ensure support documentation remains current, accurate and accessible. * Drive knowledge capture and operational readiness activities. * Improve the quality and effectiveness of internal support resources. Process Improvement and Simplification * Proactively identify opportunities to improve support processes and systems. * Drive simplification initiatives that improve customer and employee experiences. * Support automation and shift-left initiatives where appropriate. * Collaborate with stakeholders to improve support workflows and operational outcomes. Personal Capability Building * Participate in formal and informal development activities. * Maintain awareness of industry trends, technology advancements and best practices. * Pursue relevant professional development opportunities and demonstrate a commitment to continuous improvement. Qualifications Behavioural Competencies Strategic Mindset: Sees future possibilities and translates them into practical plans and actions. Manages Complexity: Effectively interprets and navigates complex information and situations. Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Ensures Accountability: Holds self and others accountable for achieving agreed outcomes. Balances Stakeholders: Considers and balances the needs of multiple stakeholders. Plans and Aligns: Prioritises and coordinates work to achieve organisational objectives. Collaborates: Builds strong partnerships across teams and functions. Instils Trust: Acts with integrity, transparency and professionalism. Drives Results: Consistently achieves objectives and delivers outcomes. Courage: Addresses difficult situations directly and professionally. Builds Effective Teams: Develops high-performing teams through coaching, support and leadership. Knowledge, Skills And Experience * Demonstrated experience leading customer support or technical support teams. * Strong understanding of IT Service Management and ITIL principles. * Experience with ServiceNow, Jira or similar service management platforms. * Experience supporting SaaS, retail media, advertising technology or cloud-based platforms. * Strong stakeholder management and communication skills. * Experience managing incidents and customer communications. * Experience supporting API-driven and cloud-based technologies. * Ability to analyse operational metrics and drive performance improvements. * Experience working within globally distributed teams. * Strong organisational and prioritisation skills. * Proven ability to coach, mentor and develop team members. Additional Information When you join Epsilon, we’ll create something EPIC together. We’re a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services. Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog Epsilon Has Five Values That Define Our Culture And Guide Us As We Create Value For Our Clients, Our People And Consumers. We Seek Candidates Who Align With Our Company Values, Demonstrate Them And Make Them Meaningful In Their Day-to-day Work * Act with integrity. We are transparent and have the courage to do the right thing. * Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. * Innovate with purpose. We shape the market with big ideas that drive big outcomes. * Respect all voices. We embrace differences and foster a culture of connection and belonging. * Empower with accountability. We trust each other to own and deliver on common goals. Because You Matter Benefits As an Epsilon employee, you deserve perks and benefits that put you and your wellbeing first. Our benefits encompass a wide range of offerings, including but not limited to the following: * Time to recharge: Additional 5 days annual leave each year after 2 years * Family Wellbeing: Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits based on service Plus additional 5 days paid carer leave to care for your little ones without having dip into your personal leave * Work Your World program: enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year. * Rewards and recognition: Shop our rewards store front when you receive points * Extra Perks: Hybrid work arrangements, Gym memberships, Learning \& Development opportunities, Employee wellbeing programs (all-in-one psychological, medical \& safety needs) * Epsilon benefits are subject to eligibility requirements and other terms. If you don’t tick every box in this ad, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply. Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions. Uniqueness is powerful; without it we wouldn’t be where we are today. So be you – we like it that way. We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via recruitment@publicisgroupe.com - your personal information will be kept confidential.
Accountabilities: Customer Success Team Leadership: Lead, coach, and develop a small Customer Success Management (CSM) team by establishing clear expectations, providing regular feedback, supporting professional development, and contributing to recruitment as the team grows. Customer Portfolio Management: Own the overall health, retention, and expansion of the customer portfolio, using commercially relevant metrics to monitor performance and communicate progress, risks, and opportunities to senior leadership. Strategic Account Ownership: Personally manage the most important and complex customer relationships, ensuring successful implementation, sustained adoption, long-term satisfaction, contract renewals, and account expansion. Customer Onboarding and Implementation: Oversee customer onboarding, data migration, implementation planning, and go-live activities, working closely with customer operations teams to ensure successful deployment and adoption. Customer Success Processes and Playbooks: Develop, standardize, and continuously improve processes for onboarding, implementation, customer health monitoring, quarterly business reviews, renewals, and escalation management. Voice of the Customer: Represent customer needs to Product and Engineering teams by consolidating feedback, identifying recurring challenges, and translating operational requirements into commercially relevant product recommendations. Product and Roadmap Collaboration: Influence product priorities by communicating customer insights, identifying opportunities for platform improvements, and helping internal teams understand the business impact of proposed developments. Sales Partnership and Revenue Expansion: Collaborate with Sales on pre-sales scoping, customer handovers, and account expansion opportunities, ensuring commitments are realistic and aligned with successful delivery and customer adoption. This is a non-quota-carrying leadership role. Cross-Functional Collaboration: Build strong working relationships across Customer Success, Product, Engineering, Sales, and leadership to resolve customer challenges, improve internal coordination, and deliver a consistent customer experience. Commercial Performance and Value Realization: Understand customer business models, margins, logistics costs, and price-risk exposure, connecting platform capabilities to tangible operational improvements and financial outcomes. Operational Excellence and Scalability: Introduce practical processes and performance standards that enable the Customer Success function to scale effectively without creating unnecessary bureaucracy. Knowledge Sharing and Best Practices: Collaborate with Customer Success counterparts across the wider organization to exchange insights, align working methods, and strengthen customer experience across multiple platforms. Requirements: Customer Success Experience: A strong track record of managing complex B2B customer accounts and software implementations, with measurable results in adoption, retention, customer satisfaction, or account expansion. Leadership and Coaching: Experience leading, mentoring, or coaching colleagues, either formally or informally, with the ability to improve team performance, establish clear standards, and support professional growth. Industry Knowledge: Experience in recycled materials, metals, commodities trading, or related supply chain industries is a strong advantage. Candidates from adjacent sectors should demonstrate a willingness to learn the recycled materials value chain, including sourcing, grading, logistics, documentation, and trading processes. Strategic Account Management: Proven ability to manage senior stakeholders, navigate complex customer environments, resolve escalations, and build long-term partnerships across multiple business functions. Software Implementation Expertise: Experience overseeing implementations, onboarding, data migration, integrations, and go-live activities for B2B software platforms. Technical Fluency: Comfort working with technical topics such as data configuration, document workflows, data imports, integrations, and reporting, with the ability to investigate issues directly and guide team members through technical challenges. Analytical Capabilities: Strong ability to interpret customer health indicators, adoption metrics, retention trends, and commercial performance data. Experience with SQL or business intelligence tools is an advantage. Commercial Acumen: Understanding of how customers generate revenue, manage margins, control logistics costs, and address price risk, with the ability to connect software capabilities to measurable business value. Communication Skills: Strong professional English is required. French language proficiency is an advantage when working with French-speaking customers. Leadership Judgment: Ability to make sound decisions under pressure, prioritize competing demands, take ownership of outcomes, and provide clear, constructive feedback. Process and Organizational Skills: A structured yet pragmatic approach to building repeatable processes, balancing operational consistency with the flexibility needed in a growing business. Cross-Functional Influence: Strong interpersonal and stakeholder management skills, with the credibility to represent customer needs internally and lead conversations with senior customer representatives. Adaptability and Initiative: A self-starter who is comfortable with ambiguity, enjoys building and improving processes, and thrives in a fast-growing, collaborative technology environment. Benefits: Remote Work: The opportunity to work remotely from Europe. Leadership and Ownership: Significant responsibility for strategic customer relationships, team development, and the evolution of the Customer Success function. Professional Growth: The opportunity to build leadership capabilities while shaping processes, standards, and best practices in a growing organization. Meaningful Industry Impact: Contribute to the digital transformation of the circular economy by helping recycled materials businesses operate more efficiently and sustainably. Innovative Technology Environment: Work with a digital platform that combines B2B marketplace capabilities, real-time data integration, and predictive analytics to solve complex operational challenges. Cross-Functional Collaboration: Partner with Product, Engineering, Sales, and senior leadership to influence product development and improve customer outcomes. International Exposure: Build relationships with customers and industry partners across global commodities and supply chain markets. Growth-Stage Environment: Join a fast-growing technology business that combines the agility of a startup with partnerships across major industry players. Autonomy and Influence: Enjoy the freedom to lead initiatives, manage strategic accounts, and shape how customers experience and benefit from the platform. Mission-Driven Culture: Work in an environment that values integrity, collaboration, long-term thinking, and sustainable business practices. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
Accountabilities: Customer Success Team Leadership: Lead, coach, and develop a small Customer Success Management (CSM) team by establishing clear expectations, providing regular feedback, supporting professional development, and contributing to recruitment as the team grows. Customer Portfolio Management: Own the overall health, retention, and expansion of the customer portfolio, using commercially relevant metrics to monitor performance and communicate progress, risks, and opportunities to senior leadership. Strategic Account Ownership: Personally manage the most important and complex customer relationships, ensuring successful implementation, sustained adoption, long-term satisfaction, contract renewals, and account expansion. Customer Onboarding and Implementation: Oversee customer onboarding, data migration, implementation planning, and go-live activities, working closely with customer operations teams to ensure successful deployment and adoption. Customer Success Processes and Playbooks: Develop, standardize, and continuously improve processes for onboarding, implementation, customer health monitoring, quarterly business reviews, renewals, and escalation management. Voice of the Customer: Represent customer needs to Product and Engineering teams by consolidating feedback, identifying recurring challenges, and translating operational requirements into commercially relevant product recommendations. Product and Roadmap Collaboration: Influence product priorities by communicating customer insights, identifying opportunities for platform improvements, and helping internal teams understand the business impact of proposed developments. Sales Partnership and Revenue Expansion: Collaborate with Sales on pre-sales scoping, customer handovers, and account expansion opportunities, ensuring commitments are realistic and aligned with successful delivery and customer adoption. This is a non-quota-carrying leadership role. Cross-Functional Collaboration: Build strong working relationships across Customer Success, Product, Engineering, Sales, and leadership to resolve customer challenges, improve internal coordination, and deliver a consistent customer experience. Commercial Performance and Value Realization: Understand customer business models, margins, logistics costs, and price-risk exposure, connecting platform capabilities to tangible operational improvements and financial outcomes. Operational Excellence and Scalability: Introduce practical processes and performance standards that enable the Customer Success function to scale effectively without creating unnecessary bureaucracy. Knowledge Sharing and Best Practices: Collaborate with Customer Success counterparts across the wider organization to exchange insights, align working methods, and strengthen customer experience across multiple platforms. Requirements: Customer Success Experience: A strong track record of managing complex B2B customer accounts and software implementations, with measurable results in adoption, retention, customer satisfaction, or account expansion. Leadership and Coaching: Experience leading, mentoring, or coaching colleagues, either formally or informally, with the ability to improve team performance, establish clear standards, and support professional growth. Industry Knowledge: Experience in recycled materials, metals, commodities trading, or related supply chain industries is a strong advantage. Candidates from adjacent sectors should demonstrate a willingness to learn the recycled materials value chain, including sourcing, grading, logistics, documentation, and trading processes. Strategic Account Management: Proven ability to manage senior stakeholders, navigate complex customer environments, resolve escalations, and build long-term partnerships across multiple business functions. Software Implementation Expertise: Experience overseeing implementations, onboarding, data migration, integrations, and go-live activities for B2B software platforms. Technical Fluency: Comfort working with technical topics such as data configuration, document workflows, data imports, integrations, and reporting, with the ability to investigate issues directly and guide team members through technical challenges. Analytical Capabilities: Strong ability to interpret customer health indicators, adoption metrics, retention trends, and commercial performance data. Experience with SQL or business intelligence tools is an advantage. Commercial Acumen: Understanding of how customers generate revenue, manage margins, control logistics costs, and address price risk, with the ability to connect software capabilities to measurable business value. Communication Skills: Strong professional English is required. French language proficiency is an advantage when working with French-speaking customers. Leadership Judgment: Ability to make sound decisions under pressure, prioritize competing demands, take ownership of outcomes, and provide clear, constructive feedback. Process and Organizational Skills: A structured yet pragmatic approach to building repeatable processes, balancing operational consistency with the flexibility needed in a growing business. Cross-Functional Influence: Strong interpersonal and stakeholder management skills, with the credibility to represent customer needs internally and lead conversations with senior customer representatives. Adaptability and Initiative: A self-starter who is comfortable with ambiguity, enjoys building and improving processes, and thrives in a fast-growing, collaborative technology environment. Benefits: Remote Work: The opportunity to work remotely from Europe. Leadership and Ownership: Significant responsibility for strategic customer relationships, team development, and the evolution of the Customer Success function. Professional Growth: The opportunity to build leadership capabilities while shaping processes, standards, and best practices in a growing organization. Meaningful Industry Impact: Contribute to the digital transformation of the circular economy by helping recycled materials businesses operate more efficiently and sustainably. Innovative Technology Environment: Work with a digital platform that combines B2B marketplace capabilities, real-time data integration, and predictive analytics to solve complex operational challenges. Cross-Functional Collaboration: Partner with Product, Engineering, Sales, and senior leadership to influence product development and improve customer outcomes. International Exposure: Build relationships with customers and industry partners across global commodities and supply chain markets. Growth-Stage Environment: Join a fast-growing technology business that combines the agility of a startup with partnerships across major industry players. Autonomy and Influence: Enjoy the freedom to lead initiatives, manage strategic accounts, and shape how customers experience and benefit from the platform. Mission-Driven Culture: Work in an environment that values integrity, collaboration, long-term thinking, and sustainable business practices. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
Accountabilities: Customer Success Team Leadership: Lead, coach, and develop a small Customer Success Management (CSM) team by establishing clear expectations, providing regular feedback, supporting professional development, and contributing to recruitment as the team grows. Customer Portfolio Management: Own the overall health, retention, and expansion of the customer portfolio, using commercially relevant metrics to monitor performance and communicate progress, risks, and opportunities to senior leadership. Strategic Account Ownership: Personally manage the most important and complex customer relationships, ensuring successful implementation, sustained adoption, long-term satisfaction, contract renewals, and account expansion. Customer Onboarding and Implementation: Oversee customer onboarding, data migration, implementation planning, and go-live activities, working closely with customer operations teams to ensure successful deployment and adoption. Customer Success Processes and Playbooks: Develop, standardize, and continuously improve processes for onboarding, implementation, customer health monitoring, quarterly business reviews, renewals, and escalation management. Voice of the Customer: Represent customer needs to Product and Engineering teams by consolidating feedback, identifying recurring challenges, and translating operational requirements into commercially relevant product recommendations. Product and Roadmap Collaboration: Influence product priorities by communicating customer insights, identifying opportunities for platform improvements, and helping internal teams understand the business impact of proposed developments. Sales Partnership and Revenue Expansion: Collaborate with Sales on pre-sales scoping, customer handovers, and account expansion opportunities, ensuring commitments are realistic and aligned with successful delivery and customer adoption. This is a non-quota-carrying leadership role. Cross-Functional Collaboration: Build strong working relationships across Customer Success, Product, Engineering, Sales, and leadership to resolve customer challenges, improve internal coordination, and deliver a consistent customer experience. Commercial Performance and Value Realization: Understand customer business models, margins, logistics costs, and price-risk exposure, connecting platform capabilities to tangible operational improvements and financial outcomes. Operational Excellence and Scalability: Introduce practical processes and performance standards that enable the Customer Success function to scale effectively without creating unnecessary bureaucracy. Knowledge Sharing and Best Practices: Collaborate with Customer Success counterparts across the wider organization to exchange insights, align working methods, and strengthen customer experience across multiple platforms. Requirements: Customer Success Experience: A strong track record of managing complex B2B customer accounts and software implementations, with measurable results in adoption, retention, customer satisfaction, or account expansion. Leadership and Coaching: Experience leading, mentoring, or coaching colleagues, either formally or informally, with the ability to improve team performance, establish clear standards, and support professional growth. Industry Knowledge: Experience in recycled materials, metals, commodities trading, or related supply chain industries is a strong advantage. Candidates from adjacent sectors should demonstrate a willingness to learn the recycled materials value chain, including sourcing, grading, logistics, documentation, and trading processes. Strategic Account Management: Proven ability to manage senior stakeholders, navigate complex customer environments, resolve escalations, and build long-term partnerships across multiple business functions. Software Implementation Expertise: Experience overseeing implementations, onboarding, data migration, integrations, and go-live activities for B2B software platforms. Technical Fluency: Comfort working with technical topics such as data configuration, document workflows, data imports, integrations, and reporting, with the ability to investigate issues directly and guide team members through technical challenges. Analytical Capabilities: Strong ability to interpret customer health indicators, adoption metrics, retention trends, and commercial performance data. Experience with SQL or business intelligence tools is an advantage. Commercial Acumen: Understanding of how customers generate revenue, manage margins, control logistics costs, and address price risk, with the ability to connect software capabilities to measurable business value. Communication Skills: Strong professional English is required. French language proficiency is an advantage when working with French-speaking customers. Leadership Judgment: Ability to make sound decisions under pressure, prioritize competing demands, take ownership of outcomes, and provide clear, constructive feedback. Process and Organizational Skills: A structured yet pragmatic approach to building repeatable processes, balancing operational consistency with the flexibility needed in a growing business. Cross-Functional Influence: Strong interpersonal and stakeholder management skills, with the credibility to represent customer needs internally and lead conversations with senior customer representatives. Adaptability and Initiative: A self-starter who is comfortable with ambiguity, enjoys building and improving processes, and thrives in a fast-growing, collaborative technology environment. Benefits: Remote Work: The opportunity to work remotely from Europe. Leadership and Ownership: Significant responsibility for strategic customer relationships, team development, and the evolution of the Customer Success function. Professional Growth: The opportunity to build leadership capabilities while shaping processes, standards, and best practices in a growing organization. Meaningful Industry Impact: Contribute to the digital transformation of the circular economy by helping recycled materials businesses operate more efficiently and sustainably. Innovative Technology Environment: Work with a digital platform that combines B2B marketplace capabilities, real-time data integration, and predictive analytics to solve complex operational challenges. Cross-Functional Collaboration: Partner with Product, Engineering, Sales, and senior leadership to influence product development and improve customer outcomes. International Exposure: Build relationships with customers and industry partners across global commodities and supply chain markets. Growth-Stage Environment: Join a fast-growing technology business that combines the agility of a startup with partnerships across major industry players. Autonomy and Influence: Enjoy the freedom to lead initiatives, manage strategic accounts, and shape how customers experience and benefit from the platform. Mission-Driven Culture: Work in an environment that values integrity, collaboration, long-term thinking, and sustainable business practices. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
About us We're the team behind digital retailer Very. Our purpose, helping families get more out of life, powers everything we do. And we want our people to get more out of life too! If you're high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you'll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go. If you love making a difference, you'll love making it sparkle for millions of Very customers. ✨ About the team Our Customer \& Retail Product team is on a journey to transform how we use technology, data and insight to drive better outcomes for both customers and colleagues. We work across the full customer lifecycle, supporting everything from awareness and acquisition through to loyalty, retention and customer value. We also help build the tools, data products and decision-making capabilities that enable our commercial, retail and operational teams to perform at their best. You'll join a collaborative, ambitious and growing product function that partners closely with Technology, Data \& AI, Marketing, Retail, Commercial and Financial Services teams. Together we're creating a more connected and insight-led organisation, focused on delivering measurable business value while continually improving the experience for customers and colleagues. This is an environment that values curiosity, innovation and evidence-based decision making. We encourage experimentation, continuous learning and a strong product mindset, giving our people the opportunity to influence meaningful change at scale. About the role We're looking for an experienced Lead Product Manager to join our Customer \& Retail Product team and take ownership of a key product or capability area within our wider customer and retail ecosystem. This is a highly strategic role where you'll define product vision, shape roadmaps and lead the delivery of capabilities that help us attract, serve and retain customers more effectively. You could be working across areas such as customer acquisition, CRM, loyalty, personalisation, pricing, forecasting, decision intelligence or commercial optimisation. You'll be responsible for understanding customer, colleague and business needs, identifying opportunities for improvement and translating them into clear product strategies and measurable outcomes. Working closely with technology, data, analytics and business stakeholders, you'll ensure the right problems are being solved and that products deliver real value. This role combines strategic thinking with hands-on product leadership. One day you might be defining a long-term roadmap with senior stakeholders, the next you could be prioritising delivery, reviewing performance metrics or exploring how AI and emerging technologies can improve decision-making and customer experiences. About you You'll be an experienced Product Manager, Product Lead or similar product professional with a track record of delivering customer, retail, digital or operational products in complex organisations. You'll be comfortable operating at both strategic and delivery levels, able to create a compelling long-term vision while ensuring teams remain focused on achieving measurable outcomes today. We're particularly interested in people who can demonstrate: * Experience owning and delivering product strategies, roadmaps and business outcomes. * Strong commercial awareness and an ability to balance customer needs, business value and technical considerations. * Experience working closely with technology, engineering, data and analytics teams. * A customer-first mindset with a passion for solving real problems and delivering meaningful value. * Strong stakeholder management skills, with the ability to influence and align teams across multiple functions. * Experience prioritising initiatives using data, insight, evidence and commercial impact. * Knowledge of agile product development practices and modern product management approaches. * Exposure to data-driven, analytical or AI-enabled products and capabilities would be advantageous. * Experience owning products within Retail Data, Analytics, Decision Intelligence, Digital Marketing, PPC, CRM or Customer Growth domains. Depending on business priorities, this role could have a stronger focus on either Retail Data Products or Marketing \& Acquisition capabilities, so we're keen to hear from candidates with experience in either space. Above all, you'll be a collaborative leader who enjoys bringing people together, creating clarity in complex environments and helping teams deliver their best work. If you're excited by the opportunity to shape products that influence customer experience, commercial performance and the future direction of our business, we'd love to hear from you. Some of our benefits * Flexible, hybrid working model * Inclusive culture and environment, check out our Glassdoor reviews * £6500 flexible benefits allowance to suit your needs * 30 days holiday + bank holidays * LinkedIn Learning access * Bonus potential (performance and business-related) * Up to 25% discount on Very.co.uk * Matched pension up to 6% * More benefits can be found on our career site How to apply Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions. What happens next? Our talent acquisition team will be in touch if you're successful so keep an eye on your emails! We'll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we're a good match, we'll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely. You can expect a two stage interview process for this position: 1st stage - A 30-45 Minutes Teams Call with the Hiring Team. 2nd Stage - A one hour face to face interview which will include a take home task to be presented on the day. As an inclusive employer please do let us know if you require any reasonable adjustments. If you'd like to know more about our interviews, you can find out here. Diversity, inclusion and equal opportunities We're building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don't discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via talentacquisition@theverygroup.com. We'll be happy to support you. We're proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.
Who We Are Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature control to handling requirements or package-level tracking, ensuring cargo arrives at its destination safely, undamaged, and on time. We are a dynamic, innovative, and fun team who is highly committed to our customers' experiences and our Mission and Vision. The Role As the Lead Dedicated Customer Success Manager for the US, you will own the US program for one strategic global customer while leading the dedicated Customer Success team supporting the account across the US, Europe, and Asia. This is a highly engaged role focused on knowing the customer's program in depth, staying ahead of performance and priorities, and ensuring that actions move from discussion to completion. You will build a strong working partnership with the customer, serve as a subject matter expert on their supply chain and security program, and provide clear direction and coordination across the global CS team. This role is accountable for US regional program health and for creating a consistent global Customer Success operating model across the three regions, including priorities, governance, handoffs, reporting, escalations, and follow-through. Success requires curiosity, strong ownership, excellent organization, sound customer judgment, and the ability to connect detailed operational and security knowledge with the customer's broader goals. You will be expected to be proactive, data-driven, and comfortable leading work across functions, regions, and time zones. Responsibilities Regional Program Ownership and SME * Become the subject matter expert on the customer's supply chain, security program, operating model, workflows, use cases, stakeholders, and program requirements within the US. * Develop a deep understanding of how the customer uses Overhaul across the region, including relevant product capabilities, configurations, monitoring processes, operational workflows, and escalation paths. * Build detailed lane-level knowledge of origins and destinations, transportation modes, carriers, hubs, airports or ports, handoffs, approved or expected routing, normal transit and dwell patterns, and relevant regional security risks. * Use that operational and security knowledge to identify recurring route or risk patterns and work with the customer and internal teams to optimize routing decisions, monitoring workflows, alert strategy, and escalation processes to reduce risk, delay, and unnecessary exceptions. * Stay ahead of the program by maintaining a clear view of priorities, open actions, risks, dependencies, changes, and upcoming needs - and drive customer and internal commitments through completion. Customer Partnership and Governance * Serve as a primary Customer Success point of contact for the customer's US stakeholders and build trusted relationships across operational and leadership teams. * Lead regular customer cadences and program reviews with a clear point of view on program health, progress, risks, decisions, and next steps. * Proactively identify customer needs and challenges, translate them into clear internal actions, and keep the regional program aligned to the customer's business objectives. Global Account Leadership * Lead the dedicated global Customer Success team across the US, Europe, and Asia, establishing clear priorities, ownership, operating rhythm, and expectations for regional execution and follow-through. * Consolidate regional performance, risks, customer feedback, and open actions into a clear global account view and lead global Customer Success governance, planning, and executive-level program reviews. * Ensure strong cross-region handoffs, consistent standards, shared best practices, and coordinated communication so the customer experiences one global program while legitimate regional differences are understood and managed. * Serve as the primary Customer Success coordination point for cross-regional initiatives and escalations, helping the regional CSMs remove blockers and keeping global commitments moving to completion. Performance and Continuous Improvement * Monitor key performance indicators, adoption, program activity, and service trends to assess account health and identify areas requiring attention. * Use data, shipment activity, event and incident trends, route performance, and customer feedback to identify patterns, gaps, and opportunities to improve program effectiveness, security outcomes, and customer operations. * Drive follow-through on root-cause analysis, corrective actions, and continuous improvement initiatives, and bring forward relevant Overhaul capabilities and best practices. Cross-Functional Orchestration * Work closely with KAM/EAE, Sales, Operations, Support, Product, and other internal teams to ensure customer priorities are understood and advanced. * Own Customer Success coordination of regional escalations, ensuring the right teams are engaged, actions are clear, accountability is maintained, and customer communication is timely and accurate. * Partner with the commercial account team to identify opportunities to expand customer value, use cases, or adoption when aligned with the customer's needs. What We Expect From You * Highly organized, proactive, and able to manage multiple priorities without losing sight of follow-through. * Strong ownership mindset with the ability to operate independently while working effectively as part of a global account team. * Exceptional communication and interpersonal skills with both operational teams and senior customer stakeholders. * Analytical mindset with the ability to use data to identify trends, frame problems, and drive decisions. * Demonstrated ability to lead or coordinate complex work across regions and functions, set clear accountability, and influence outcomes without relying on direct authority. * Strong customer judgment and experience supporting complex customer programs. * Deep understanding of customer success best practices; experience in supply chain, logistics, transportation, cargo security, or technology-enabled operational programs is strongly preferred. * Comfort working in a fast-paced, high-growth environment with a commitment to continuous improvement. Perks and Benefits * Top employee health and well-being benefits * 401(k) Matching * Caregiver/adoption/family leave * Employee Assistance Program * Self paced Development \& Training program * Rotating company ‘Perks at Work’ program * Flexible PTO policy * Business casual dress Our Culture We are guided by our core values of Diversity and Synergy, Creativity, Problem Solving, Authenticity and Receptivity, Trust, Encouragement, Teaching and Learning, Wellness and Integrity. These values help us recruit aligned talent to join our rapidly expanding team around the globe. It is important to us that each and every Overhauler is not only eager to challenge themselves and knows how to get work done, but is also an awesome addition to our company culture. Equal Opportunity Employer Overhaul is an equal opportunity employer. Our Overhaul Culture Code's top listed commitment is to "Diversity and Synergy." All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Accountabilities: Customer Success Team Leadership: Lead, coach, and develop a small Customer Success Management (CSM) team by establishing clear expectations, providing regular feedback, supporting professional development, and contributing to recruitment as the team grows. Customer Portfolio Management: Own the overall health, retention, and expansion of the customer portfolio, using commercially relevant metrics to monitor performance and communicate progress, risks, and opportunities to senior leadership. Strategic Account Ownership: Personally manage the most important and complex customer relationships, ensuring successful implementation, sustained adoption, long-term satisfaction, contract renewals, and account expansion. Customer Onboarding and Implementation: Oversee customer onboarding, data migration, implementation planning, and go-live activities, working closely with customer operations teams to ensure successful deployment and adoption. Customer Success Processes and Playbooks: Develop, standardize, and continuously improve processes for onboarding, implementation, customer health monitoring, quarterly business reviews, renewals, and escalation management. Voice of the Customer: Represent customer needs to Product and Engineering teams by consolidating feedback, identifying recurring challenges, and translating operational requirements into commercially relevant product recommendations. Product and Roadmap Collaboration: Influence product priorities by communicating customer insights, identifying opportunities for platform improvements, and helping internal teams understand the business impact of proposed developments. Sales Partnership and Revenue Expansion: Collaborate with Sales on pre-sales scoping, customer handovers, and account expansion opportunities, ensuring commitments are realistic and aligned with successful delivery and customer adoption. This is a non-quota-carrying leadership role. Cross-Functional Collaboration: Build strong working relationships across Customer Success, Product, Engineering, Sales, and leadership to resolve customer challenges, improve internal coordination, and deliver a consistent customer experience. Commercial Performance and Value Realization: Understand customer business models, margins, logistics costs, and price-risk exposure, connecting platform capabilities to tangible operational improvements and financial outcomes. Operational Excellence and Scalability: Introduce practical processes and performance standards that enable the Customer Success function to scale effectively without creating unnecessary bureaucracy. Knowledge Sharing and Best Practices: Collaborate with Customer Success counterparts across the wider organization to exchange insights, align working methods, and strengthen customer experience across multiple platforms. Requirements: Customer Success Experience: A strong track record of managing complex B2B customer accounts and software implementations, with measurable results in adoption, retention, customer satisfaction, or account expansion. Leadership and Coaching: Experience leading, mentoring, or coaching colleagues, either formally or informally, with the ability to improve team performance, establish clear standards, and support professional growth. Industry Knowledge: Experience in recycled materials, metals, commodities trading, or related supply chain industries is a strong advantage. Candidates from adjacent sectors should demonstrate a willingness to learn the recycled materials value chain, including sourcing, grading, logistics, documentation, and trading processes. Strategic Account Management: Proven ability to manage senior stakeholders, navigate complex customer environments, resolve escalations, and build long-term partnerships across multiple business functions. Software Implementation Expertise: Experience overseeing implementations, onboarding, data migration, integrations, and go-live activities for B2B software platforms. Technical Fluency: Comfort working with technical topics such as data configuration, document workflows, data imports, integrations, and reporting, with the ability to investigate issues directly and guide team members through technical challenges. Analytical Capabilities: Strong ability to interpret customer health indicators, adoption metrics, retention trends, and commercial performance data. Experience with SQL or business intelligence tools is an advantage. Commercial Acumen: Understanding of how customers generate revenue, manage margins, control logistics costs, and address price risk, with the ability to connect software capabilities to measurable business value. Communication Skills: Strong professional English is required. French language proficiency is an advantage when working with French-speaking customers. Leadership Judgment: Ability to make sound decisions under pressure, prioritize competing demands, take ownership of outcomes, and provide clear, constructive feedback. Process and Organizational Skills: A structured yet pragmatic approach to building repeatable processes, balancing operational consistency with the flexibility needed in a growing business. Cross-Functional Influence: Strong interpersonal and stakeholder management skills, with the credibility to represent customer needs internally and lead conversations with senior customer representatives. Adaptability and Initiative: A self-starter who is comfortable with ambiguity, enjoys building and improving processes, and thrives in a fast-growing, collaborative technology environment. Benefits: Remote Work: The opportunity to work remotely from Europe. Leadership and Ownership: Significant responsibility for strategic customer relationships, team development, and the evolution of the Customer Success function. Professional Growth: The opportunity to build leadership capabilities while shaping processes, standards, and best practices in a growing organization. Meaningful Industry Impact: Contribute to the digital transformation of the circular economy by helping recycled materials businesses operate more efficiently and sustainably. Innovative Technology Environment: Work with a digital platform that combines B2B marketplace capabilities, real-time data integration, and predictive analytics to solve complex operational challenges. Cross-Functional Collaboration: Partner with Product, Engineering, Sales, and senior leadership to influence product development and improve customer outcomes. International Exposure: Build relationships with customers and industry partners across global commodities and supply chain markets. Growth-Stage Environment: Join a fast-growing technology business that combines the agility of a startup with partnerships across major industry players. Autonomy and Influence: Enjoy the freedom to lead initiatives, manage strategic accounts, and shape how customers experience and benefit from the platform. Mission-Driven Culture: Work in an environment that values integrity, collaboration, long-term thinking, and sustainable business practices. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
As Customer Success Lead at Perplexity, you’ll lead the team responsible for helping enterprises adopt Perplexity Computer and our API products, turning adoption into measurable business value. You’ll own the customer success strategy and operating model, lead CSMs across customer segments, and be accountable for gross and net revenue retention across the post-sale book, with expansion targets shared with Sales. This is a hands-on leadership role. You’ll stay close to customers and the product while building the team, programs, and cross-functional partnerships that help us scale. Responsibilities - Own gross and net revenue retention for the customer base, including renewal forecasting, risk management, and expansion targets shared with Sales - Set the customer success strategy, and coverage model across high-touch Enterprise, scaled SMB and Mid-Market, and technical API customers - Hire, coach, and develop CSMs across customer segments, establishing a regular cadence of 1:1s, account and renewal reviews, and a clear bar for performance and product expertise - Build the playbooks the team runs on, including Sales-to-CS handoffs, onboarding, customer success plans, health scoring, executive business reviews, and escalations - Partner with Applied AI and Enablement to build onboarding, workshops, champion programs, and scaled education that help customers reach first value and sustain adoption - Help customers connect adoption and consumption to business outcomes, understand usage and cost trade-offs, and build a clear case for renewal and expansion - Partner with Sales to identify self-serve customers ready to move to Enterprise and to plan expansion in named accounts - Work with RevOps and Finance on capacity planning, account assignment, book-of-business design, and accurate reporting in Salesforce - Partner with cross-functional teams to deliver a cohesive customer journey, with clear ownership and handoffs from onboarding through adoption, renewal, and expansion - Coordinate customer readiness and communications for product launches, migrations, pricing and usage changes, and incidents, partnering with Product, Marketing, Support, and Engineering on accurate guidance - Bring customer needs and recurring friction into product planning, and close the loop with customers on decisions and progress - Engage executive sponsors at our largest accounts and step in personally on strategic adoption efforts, high-stakes renewals, and escalations while building the team’s ability to own day-to-day execution You may be a good fit if - You have 10+ years in customer success, account management, or post-sales roles at enterprise software companies - You have 5+ years leading CS teams, with a track record of hiring, coaching, and developing high-performing CSMs - You’ve owned GRR and NRR targets and can show how your team moved them - You’ve built or rebuilt a CS function during rapid growth, not only run an established one - You’ve run both high-touch and scaled or digital coverage models and know when each one fits - You can show how your team helped customers move from initial onboarding to sustained adoption and measurable business outcomes - You’re comfortable with usage and consumption data, and ideally have supported usage-based or API products - You have strong command of Salesforce, forecasting, and customer health tooling - You’re hands-on with AI products and can build enough product fluency to understand customer workflows, diagnose adoption barriers, and earn trust with business and technical stakeholders - You communicate clearly with executive buyers, administrators, and technical teams, including during sensitive product changes or escalations - You’re comfortable operating without an established playbook, using AI and automation where they improve execution and knowing where human judgment matters
<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p><em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h2><strong>An Overview of the Role</strong></h2> <p>As the Customer Advocacy Lead for APJ, you will celebrate our customers and spotlight their achievements, turning GitLab's most successful customers into visible, influential champions. You will identify and activate advocates and their stories that showcase customer outcomes, support pipeline and revenue goals, and deepen trust in GitLab across Asia Pacific and Japan.</p> <p>Reporting into the growth marketing organization, you will own the day-to-day development and delivery of customer advocacy initiatives in close partnership with APJ sales, marketing, and global teams. You will build trusted customer relationships, identify stories and advocates, and connect the right customers to references, campaigns, events, and executive engagements. Because APJ spans diverse markets, cultures, and time zones, you will tailor engagement to local context while creating programs that scale and align with global priorities.</p> <p>In your first year, you will establish clear, measurable advocacy goals for the region, strengthen collaboration with regional stakeholders, and increase the visibility of customer outcomes across go-to-market motions. This is an opportunity to bring the voice of APJ customers forward and demonstrate GitLab’s impact on their business.</p> <h2><strong>Some Examples of Our Projects</strong></h2> <ul> <li>Partnering with sales, pre-sales, and marketing to turn complex customer solutions into compelling narratives for campaigns, events, and executive engagements</li> <li>Creating and executing customer references, case studies, speaking opportunities, and other advocacy activities and programs across APJ markets</li> </ul> <h2><strong>What You’ll Do</strong></h2> <ul> <li>Own the APJ customer story, reference and proof library, and associated pipeline.</li> <li>Build and nurture relationships with customer advocates, including senior stakeholders, and identify opportunities for references, case studies, events, and thought leadership.</li> <li>Manage the customer advocacy lifecycle: identify and recruit advocates, understand their goals, coordinate participation, and maintain mutually valuable relationships over time.</li> <li>Bring the voice of the customer into GitLab’s narratives, campaigns, and go-to-market plans by working with internal stakeholders to develop and amplify customer stories.</li> <li>Partner with regional and global sales, marketing, customer success, and product teams to align advocacy initiatives with pipeline, expansion, and retention priorities.</li> <li>Define and track program measures, such as advocacy participation, reference fulfillment, pipeline influence, and customer-story impact.</li> <li>Prioritize and coordinate advocacy requests that support strategic global and regional initiatives, using clear intake, fulfillment, and reporting processes.</li> <li>Adapt engagement and storytelling approaches to APJ’s varied markets and customer contexts, working effectively across cultures and time zones.</li> <li>Continuously improve programs, content formats, and engagement models using customer feedback, program data, and evolving business needs.</li> </ul> <h2><strong>What You’ll Bring</strong></h2> <ul> <li>Experience building or delivering customer advocacy, customer marketing, customer reference, or related customer story programs in enterprise technology or SaaS.</li> <li>Strong history of creating impactful customer stories and proof, and an advanced understanding of the customer reference lifecycle.</li> <li>A track record coordinating across multiple markets, with an understanding of the considerations involved in serving APJ customers.</li> <li>Strong cross-functional collaboration skills and the ability to influence sales, marketing, customer success, and other stakeholders without relying on direct authority.</li> <li>Excellent communication and relationship-building skills, including the ability to engage confidently with executive stakeholders on business and technical topics.</li> <li>Strong program management skills: you can prioritize competing requests, coordinate details across teams, and deliver reliably in a changing environment.</li> <li>Ability to work autonomously and asynchronously in a fully remote environment while staying aligned to shared goals and processes.</li> <li>Comfort defining and reporting on program performance, including customer participation, reference support, pipeline influence, and other measures tied to regional objectives.</li> </ul> <h2><strong>About the Team</strong></h2> <p>The Customer Advocacy team at GitLab helps turn our most successful customers into visible, influential advocates who drive awareness, trust, and revenue. This team builds and manages strategic relationships with customers to surface their stories, amplify their impact, and bring the voice of the customer into everything we do.</p><div class="content-conclusion"><h4><strong>How GitLab Supports Full-Time Employees</strong></h4> <ul> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">Benefits to support your health, finances, and well-being</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto">Flexible Paid Time Off </a></li> <li><a href="https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/">Team Member Resource Groups</a></li> <li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/">Equity Compensation & Employee Stock Purchase Plan</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/">Growth and Development Fund</a></li> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave">Parental Leave</a> </li> </ul> <p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p> <hr> <p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. </p> <p><strong>Privacy Policy: </strong>Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/" target="_blank">Recruitment Privacy Policy.</a> Your privacy is important to us.</p> <p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), disc
The role / impact As a Customer Success People Lead, you will play a pivotal role in empowering our customers to achieve their business goals while driving advocacy and product adoption for Xero. Sitting within our Customer Experience function, you will use your collaborative leadership style to guide, mentor, and provide strategic direction to a dedicated team of specialists. Your focus will be on increasing our contribution to overall revenue by guiding day-to-day outputs across key initiatives, elevating team capabilities through continuous coaching, and ensuring the team is equipped to deliver on a variety of strategic campaigns. By fostering a supportive and high-performing environment, you will directly influence customer retention and long-term satisfaction. The Team \& How They Connect You will join a collaborative and cross-functional community within the broader Customer Experience team. We work closely with global go-to-market, product, marketing, and technology partners to deliver seamless customer journeys. Together, we focus on supporting small businesses and advisors to thrive by executing impactful onboarding and growth programmes. Initially, The Role Will Focus On * Guiding and coaching a team of specialists to drive customer retention and growth across advisor and small business channels. * Implementing modern onboarding and engagement methodologies to elevate product utilisation and customer sentiment. * Delivering on diverse always-on and strategic campaigns aligned with our global go-to-market plan. * Utilizing CRM and customer success platforms such as Salesforce, Gainsight, or HubSpot alongside G-Suite tools to analyze customer health data and refine workflows. Where And How You Can Work At Xero, we offer a flexible, hybrid working environment designed to support balance and collaboration. You can work from a mix of home and our modern UK office spaces, coming together with the team on designated boost days to connect, collaborate, and share ideas. This role would require you to be in office 3 days per week. Xero is a Great Place to Work UK accredited. Here are some of the things we are looking for * Demonstrated experience mentoring, coaching, or leading teams within customer success, sales, or customer experience environments. * A background in SaaS or digital platforms, paired with a solid understanding of customer success principles or sales motions. * You bring an analytical approach to using customer data and metrics to guide decision-making and drive positive outcomes. * Exceptional communication and stakeholder management skills, with the ability to build trust and influence across all business levels. * Familiarity with CRM or Customer Success tools such as Salesforce, Gainsight, or HubSpot. * An adaptive leadership style and growth mindset that helps you embrace change and support your team through evolving priorities. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team. Join a Great Place to Work-Certified™ company where your voice matters.
Accountabilities: Customer Success Team Leadership: Lead, coach, and develop a small Customer Success Management (CSM) team by establishing clear expectations, providing regular feedback, supporting professional development, and contributing to recruitment as the team grows. Customer Portfolio Management: Own the overall health, retention, and expansion of the customer portfolio, using commercially relevant metrics to monitor performance and communicate progress, risks, and opportunities to senior leadership. Strategic Account Ownership: Personally manage the most important and complex customer relationships, ensuring successful implementation, sustained adoption, long-term satisfaction, contract renewals, and account expansion. Customer Onboarding and Implementation: Oversee customer onboarding, data migration, implementation planning, and go-live activities, working closely with customer operations teams to ensure successful deployment and adoption. Customer Success Processes and Playbooks: Develop, standardize, and continuously improve processes for onboarding, implementation, customer health monitoring, quarterly business reviews, renewals, and escalation management. Voice of the Customer: Represent customer needs to Product and Engineering teams by consolidating feedback, identifying recurring challenges, and translating operational requirements into commercially relevant product recommendations. Product and Roadmap Collaboration: Influence product priorities by communicating customer insights, identifying opportunities for platform improvements, and helping internal teams understand the business impact of proposed developments. Sales Partnership and Revenue Expansion: Collaborate with Sales on pre-sales scoping, customer handovers, and account expansion opportunities, ensuring commitments are realistic and aligned with successful delivery and customer adoption. This is a non-quota-carrying leadership role. Cross-Functional Collaboration: Build strong working relationships across Customer Success, Product, Engineering, Sales, and leadership to resolve customer challenges, improve internal coordination, and deliver a consistent customer experience. Commercial Performance and Value Realization: Understand customer business models, margins, logistics costs, and price-risk exposure, connecting platform capabilities to tangible operational improvements and financial outcomes. Operational Excellence and Scalability: Introduce practical processes and performance standards that enable the Customer Success function to scale effectively without creating unnecessary bureaucracy. Knowledge Sharing and Best Practices: Collaborate with Customer Success counterparts across the wider organization to exchange insights, align working methods, and strengthen customer experience across multiple platforms. Requirements: Customer Success Experience: A strong track record of managing complex B2B customer accounts and software implementations, with measurable results in adoption, retention, customer satisfaction, or account expansion. Leadership and Coaching: Experience leading, mentoring, or coaching colleagues, either formally or informally, with the ability to improve team performance, establish clear standards, and support professional growth. Industry Knowledge: Experience in recycled materials, metals, commodities trading, or related supply chain industries is a strong advantage. Candidates from adjacent sectors should demonstrate a willingness to learn the recycled materials value chain, including sourcing, grading, logistics, documentation, and trading processes. Strategic Account Management: Proven ability to manage senior stakeholders, navigate complex customer environments, resolve escalations, and build long-term partnerships across multiple business functions. Software Implementation Expertise: Experience overseeing implementations, onboarding, data migration, integrations, and go-live activities for B2B software platforms. Technical Fluency: Comfort working with technical topics such as data configuration, document workflows, data imports, integrations, and reporting, with the ability to investigate issues directly and guide team members through technical challenges. Analytical Capabilities: Strong ability to interpret customer health indicators, adoption metrics, retention trends, and commercial performance data. Experience with SQL or business intelligence tools is an advantage. Commercial Acumen: Understanding of how customers generate revenue, manage margins, control logistics costs, and address price risk, with the ability to connect software capabilities to measurable business value. Communication Skills: Strong professional English is required. French language proficiency is an advantage when working with French-speaking customers. Leadership Judgment: Ability to make sound decisions under pressure, prioritize competing demands, take ownership of outcomes, and provide clear, constructive feedback. Process and Organizational Skills: A structured yet pragmatic approach to building repeatable processes, balancing operational consistency with the flexibility needed in a growing business. Cross-Functional Influence: Strong interpersonal and stakeholder management skills, with the credibility to represent customer needs internally and lead conversations with senior customer representatives. Adaptability and Initiative: A self-starter who is comfortable with ambiguity, enjoys building and improving processes, and thrives in a fast-growing, collaborative technology environment. Benefits: Remote Work: The opportunity to work remotely from Europe. Leadership and Ownership: Significant responsibility for strategic customer relationships, team development, and the evolution of the Customer Success function. Professional Growth: The opportunity to build leadership capabilities while shaping processes, standards, and best practices in a growing organization. Meaningful Industry Impact: Contribute to the digital transformation of the circular economy by helping recycled materials businesses operate more efficiently and sustainably. Innovative Technology Environment: Work with a digital platform that combines B2B marketplace capabilities, real-time data integration, and predictive analytics to solve complex operational challenges. Cross-Functional Collaboration: Partner with Product, Engineering, Sales, and senior leadership to influence product development and improve customer outcomes. International Exposure: Build relationships with customers and industry partners across global commodities and supply chain markets. Growth-Stage Environment: Join a fast-growing technology business that combines the agility of a startup with partnerships across major industry players. Autonomy and Influence: Enjoy the freedom to lead initiatives, manage strategic accounts, and shape how customers experience and benefit from the platform. Mission-Driven Culture: Work in an environment that values integrity, collaboration, long-term thinking, and sustainable business practices. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Success Lead based in Germany. We are seeking an experienced Customer Success Lead to drive customer satisfaction, retention, and growth for a digital platform serving the recycled materials and commodities trading industry. In this hands-on leadership role, you will manage strategic customer relationships while building and developing a high-performing Customer Success team. You will oversee the entire customer lifecycle, from implementation and onboarding to adoption, renewal, and account expansion. Working closely with Product, Engineering, Sales, and senior leadership, you will translate customer needs into actionable improvements and measurable business outcomes. Your expertise in complex B2B software implementations and commodity supply chains will help customers optimize operations, improve efficiency, and strengthen profitability. This is an exciting opportunity to shape customer success practices within a growing technology business supporting the digital transformation of the circular economy. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
Accountabilities Support Operations and Performance: Manage support queue distribution and workload across the team to maintain service-level agreements, targeting first responses within five minutes for live chat and issue resolution within 12 hours. Team Leadership and Coaching: Develop team members through regular one-to-one meetings, performance reviews, real-time feedback, and individualized coaching to strengthen skills and improve performance. Technical Troubleshooting and Escalation Management: Investigate complex SaaS product issues, support high-priority cases, manage customer escalations, and help team members develop the technical knowledge needed to resolve problems independently. Quality Assurance: Review customer interactions, assess support quality, and ensure documentation is accurate, consistent, and aligned with established standards. Training and Onboarding: Train new team members on support tools, workflows, product functionality, and customer service best practices. Hands-On Customer Support: Spend approximately 30–40% of your time directly handling customer inquiries, troubleshooting technical issues, and demonstrating effective support practices. Cross-Functional Collaboration: Work closely with support leadership, engineering, and other internal stakeholders to investigate recurring issues, share customer feedback, and improve the overall support experience. Continuous Improvement: Build on existing support processes, identify operational bottlenecks, and implement improvements that strengthen response times, resolution rates, and customer satisfaction. Requirements Professional Experience: Previous experience in SaaS customer support, ideally in a senior support or team leadership position. Support Operations: Proven experience managing live chat queues, distributing workloads, and improving key performance indicators such as response times, customer satisfaction, and resolution rates. Technical Expertise: Strong technical aptitude and the ability to investigate complex software issues, troubleshoot across systems, and collaborate effectively with engineering teams. Leadership and Coaching: Demonstrated ability to mentor, develop, and motivate team members through constructive feedback, performance management, and ongoing training. Communication Skills: Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and manage customer concerns professionally. Prioritization and Organization: Ability to balance team management responsibilities with hands-on support work while handling competing priorities in a fast-paced environment. Customer-Centric Mindset: A proactive, empathetic, and solutions-oriented approach, with a strong commitment to delivering reliable service and building customer trust. Adaptability: Comfort working independently in a remote, distributed team and contributing to a culture of transparency, accountability, and continuous improvement. Preferred Experience: Background in short-term rental management, hospitality technology, property management software, or related industries is a plus. Location and Time Zone: The original posting specifies candidates based in US time zones. Since this opportunity is presented as Canada-based, applicants should confirm eligibility and expected working hours with the hiring team. Benefits Competitive Compensation: Total compensation budget of USD $106,912–$132,675.40, depending on location and cost of living. Employment arrangements and gross compensation vary by jurisdiction. Equity Opportunities: Potential access to restricted stock units (RSUs), with a stated grant value of up to USD $54,276.30. Performance-Based Rewards: Eligibility for additional performance share units (PSUs), with a stated annual award potential of up to USD $346,104, tied to clearly defined business performance targets. Generous Time Off: 35 days off per year, including self-managed public holidays, along with parental leave. Mental Health Support: Complimentary access to mental health and emotional support services, including therapists available through Slack. Employee Recognition: A peer recognition program that awards virtual coins redeemable for gift cards, charitable donations, or monetary rewards. Remote-First Flexibility: Work in a fully distributed environment that emphasizes autonomy, flexibility, trust, and measurable results. Supportive Team Culture: Join a collaborative and transparent workplace that values employee well-being, diverse perspectives, continuous learning, and shared success. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
About The Role Grade Level (for internal use): 11 About M\&A Deals M\&A Deals is the premier deal origination and market mapping platform built specifically for private markets. The platform combines the trusted transaction data from SPS, the proprietary forward-looking M\&A intelligence from The Deal, and With Intelligence’s award-winning fund-level data into one integrated solution. Together, these datasets empower clients to identify proprietary opportunities, make more informed investment decisions, and uncover gaps in their market coverage. As M\&A Deals continues to grow, we are looking for an experienced Customer Success Team Lead to build and develop a high-performing Customer Success team that delivers an exceptional client experience. The Role This is a people leadership role responsible for leading the M\&A Deals Customer Success team. You will be responsible for coaching, mentoring and developing Customer Success Managers while establishing the processes, standards and operational excellence needed to deliver best-in-class customer service. You will work closely with Product, Sales, Marketing and Account Management to ensure customers achieve maximum value from M\&A Deals while driving adoption, retention and customer satisfaction. This is an ideal opportunity for someone who enjoys developing people, improving processes and creating scalable customer success programmes in a fast-paced, growing business. Team Leadership * Lead, coach and develop a team of Customer Success Managers. * Conduct regular 1:1s focused on performance, development and career progression. * Run regular team meetings and training sessions to share best practices, product updates and Customer Success standards. * Provide structured coaching through call listening, customer meeting reviews and ongoing feedback. Support onboarding and continuous training of new team members. * Lead recruitment activities, including interviewing and hiring new Customer Success team members as the team grows. Customer Success Operations * Design and implement scalable Customer Success processes and best practices. * Create playbooks, email templates, outreach sequences and customer communications. * Standardize onboarding, engagement, renewal and risk management processes. * Continuously identify opportunities to improve efficiency across the team. * Performance Management * Own the team's KPIs, ensuring targets are met across customer engagement, product adoption, retention, GRR, NRR and renewals. * Calculate and manage monthly commission and incentive payments for Customer Success team members. * Monitor individual and team performance through dashboards and CRM reporting, identifying trends, risks and coaching opportunities. * Review dashboards and performance metrics to provide regular updates and insights to senior management. * Ensure consistent CRM hygiene and adherence to Customer Success processes across the team. * Drive accountability through regular performance reviews and objective setting. Customer Experience * Drive best-in-class customer service standards across every customer interaction. * Support the team with escalations and complex customer situations. * Ensure proactive engagement strategies are in place to maximize product adoption and customer value. * Work closely with Product teams to capture customer feedback and prioritize enhancement requests. What We're Looking For * Previous experience leading or mentoring Customer Success, Account Management or Client Services teams. * Strong coaching and people development skills with a passion for helping others succeed. * Highly organized with excellent time management and prioritization skills. * A proactive self-starter who enjoys building new processes and improving existing ones. * Excellent communication and stakeholder management skills. * Strong analytical mindset with the ability to interpret dashboards and performance metrics. * Experience using CRM and Customer Success platforms such as Salesforce, ChurnZero, Outreach or similar. * Comfortable working in a fast-paced, evolving environment. * Experience within financial services, data, SaaS or private markets is advantageous. Success in this Role * Build, develop and retain a high-performing Customer Success team. * Create a culture of coaching, accountability and continuous improvement. * Deliver consistently high levels of customer satisfaction and engagement. * Improve GRR, NRR and product adoption across the M\&A Deals customer base. * Establish scalable Customer Success processes and operational best practices. * Ensure accurate KPI reporting, commission calculations and performance management across the team. * Recruit, onboard and develop talent to support the continued growth of the M\&A Deals business. About S\&P Global Market Intelligence At S\&P Global Market Intelligence, a division of S\&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Mission Advancing Essential Intelligence. Our People We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S\&P Global. Our Benefits Include * Health \& Wellness: Health care coverage designed for the mind and body. * Flexible Downtime: Generous time off helps keep you energized for your time on. * Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. * Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. * Family Friendly Perks: It’s not just about you. S\&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. * Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring And Opportunity At S\&P Global At S\&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S\&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. Equal Opportunity Employer S\&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.2 - Middle Professional Tier II (EEO Job Group) Job ID: 329861 Posted On: 2026-10-19 Location: London, United Kingdom