Business Analyst Jobs in Germany

7 open positions found · Salary range: From $24

Business Analyst (f/m/d)

Allianz Global InvestorsFrankfurt, Hesse, Germany

From $970/yr

We are looking for an experienced Business Analyst (f/m/d) to strengthen our Digital Investment Management cluster. This position offers the opportunity to play a key role in the optimisation, harmonisation and global expansion of our Digital Investment Management services. You will be part of a cross-functional squad and report to the Business Analyst and QA Chapter Lead. We are committed to making “simplicity at scale” happen, combining business expertise with technology to deliver state-of-the-art solutions for our distribution partners. This role will be based in Frankfurt or Munich. As a Business Analyst You Will * Partner with the Product Owner and business stakeholders to understand business needs and shape digital solutions * Translate requirements into epics, user stories and acceptance criteria, ensuring clarity and alignment across teams * Produce functional and non-functional specifications and conceptual solution designs aligned with architectural and governance standards * Collaborate with architects, developers and integrators to ensure technical solutions align with business requirement and architectural standards * Support solution delivery including test coordination, production rollout and operational handover * Manage relationships with external vendors and internal clients to ensure successful implementation and service delivery * Help shape the agile maturity of the DINVE squad Experience \& Education * Degree in a STEM discipline (or equivalent experience) with 5+ years of experience in delivering technology solutions, ideally in investment or financial services * Strong experience in Agile delivery environments * Proven business analysis experience in complex IT initiatives * Fluency in English both written and spoken; additional languages are an advantage Domain Expertise * Strong understanding of Distribution models and digital ecosystems within Asset \& Investment Management * Recent industry experience outside financial services, combined with an interest in financial services and the desire to introduce best practices from other industries into the specific requirements of a financial services institution[AMa1.1] * Strong knowledge of wealth management products and digital investment platforms Skills * Strong analytical and problem-solving capabilities * Ability to translate complex systems and processes into clear business language * Experience working with cross-functional teams and global stakeholders * Experience with Microsoft Copilot or AI-assisted productivity tools Mindset \& Communication * Collaborative, solution-oriented mindset * Strong communication and stakeholder influence skills * Passion for continuous improvement and high-quality delivery About Allianz Global Investors Allianz Global Investors is a leading active asset manager, managing assets for individuals, families, and institutions worldwide. Our shared goal to shape a future of opportunity for our clients is foundational to our culture and our values. We look to attract, and actively nurture, individuals with the drive to achieve excellence at every stage of the investment experience. We believe an inclusive culture is key to a flourishing workforce. Not only do we celebrate the broad range of experiences, backgrounds, and attributes that our workforce brings, but we support our people to live and work in a way that promotes their own wellbeing. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our clients first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our clients and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. If you feel inspired to promote the active asset management experience, this is the place for you. Join our international, technology-enabled, and agile environment. Simply upload your CV in English to apply for this position. If you need support to navigate our websites or at any stage during your application, please send an email with your request to recruiting@allianzgi.com. To Recruitment Agencies Allianz Global Investors has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Global Investors does not accept unsolicited resumes from agency or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz Global Investors. Finally, please do not contact hiring managers directly. Join us. Let’s care for tomorrow. How to Apply: Applying is quick and easy. Simply upload your CV, complete your personal details, confirm your consent for AI support in the “ Additional Information ” section, and submit your application. To support our recruiters, we use Fit Score—an AI‑powered tool that highlights how closely your profile aligns with the role. This helps us review applications more efficiently and focus on what matters most: your skills and experience. Good to know: The Fit Score is a support tool only. At Allianz, technology never replaces human judgment. Every application is carefully reviewed by our recruiting teams, ensuring a fair, thoughtful, and personal hiring process. 97036 | IT \& Tech Engineering | Professional | n.a. | Allianz Global Investors | Full-Time | Permanent

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Marketing Business Analyst (all genders)

HelloFreshBerlin, Berlin, Germany

From $24/yr

The role As a Marketing Business Analyst in the Reactivation Analytics team, you will join the wider Global Marketing Analytics group. You will act as a strategic consultant, using data to understand customer behaviour, their journey and more importantly what motivates them to return. Your experience in CRM Analytics, combined with a knack for storytelling through data, will directly influence the ability to reduce churn impact and optimize our channels along with marketing spend. Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you. What You’ll Do * Support the Global Reactivations Marketing function: understand key business questions, translate them into analytical tasks, and deliver insights that inform strategic decision-making * Build and evolve reporting and visualization assets that support day-to-day decision-making and enhance global performance oversight * Measure, benchmark, and monitor Global Reactivation performance, identifying trends and opportunities to improve key customer and business KPIs * Improve analytical processes by advocating for scalable, automated, and standardized solutions * Utilise various databases and querying/programming languages to access, manipulate and present the data needed * You will not only take responsibility of own projects, but also be a team player to collaborate and share knowledge with other analysts What You’ll Bring * A motivated, collaborative mindset with strong team-working skills and enthusiasm for solving business problems with data * 3+ years of experience in customer Engagement/ Retention metrics and how they contribute to overall business performance * A structured, results-oriented approach with the ability to break down broad questions into clear analytical steps of experience in Customer Analytics, Marketing Analytics, A/B testing or in a quantitative field—ideally in a fast-paced B2C or subscription business * Experience in leveraging AI tools (ChatGPT, Claude, Copilot, etc.) to increase personal and team productivity in day-to-day analytical work * Expertise in technical skills, including: * SQL and Spreadsheets (required), Tableau or a similar visualisation tool (e.g. Looker, PowerBI), Python (a plus) * Experience in testing (AB testing, campaign analytics, channel efficiency ) * Experience in statistical modeling, regression, clustering, time series etc is good to have * Experience in performing analysis with large datasets and knowing what the common pitfalls are * Analytical and critical thinking combined with good presentation and communication skills * Strong problems solving skills and hands-on \& can-do attitude * Ability to work independently What We Offer Compensation \& Financial Wellbeing * You’ll receive a competitive salary package, including a HelloFresh-subsidized pension scheme. * Enjoy savings on your weekly HelloFresh box. * Save with discount schemes with corporate benefits and Vorteile. Health \& Wellbeing * Support your mental wellbeing with access to platforms like Headspace and Spill. * Stay active with 24/7 office gym access, a discounted Urban Sports Club membership, and other wellbeing resources. Flexibility \& Work-Life * Balance your life with our flexible hybrid model. * Recharge with sabbatical leave options in addition to standard time off. * Get to work with ease through sustainable travel perks and transportation benefits. Career \& Development * Embrace "Learning Never Stops" with internal training, the HelloFresh Academy, and a dedicated budget for German language courses. Culture \& Environment * Enjoy tasty in-office meal deals and fresh food options. * We support working families with parent-friendly policies, an in-office kids corner, and an on-site babysitter. Are you up for the challenge? Please submit your complete application below including your salary expectations and earliest starting date. After submitting an application our team will review this and get back to you within 5 business days.

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Business Analyst Intern (6 months) - 2027

AmazonBerlin, Germany

From $202/yr

Description There’s a universe of opportunity at Amazon. At Amazon, your career doesn’t follow a straight line. It accelerates, twists, and challenges you in ways you never expected. From the moment you join, you’re part of something big: building products or services that reach millions and shaping how people live, work, and connect every day. This is where your ideas turn into real impact. You’ll work with world class tools, global platforms, and systems built to operate at an extraordinary scale. You’ll move fast, experiment and launch solutions that matter. With endless opportunities to explore across teams and roles, you’ll learn quickly, apply what you know and discover skills you didn’t know existed. This is an environment designed for builders who want to see the impact of their work in the world. Ready to start your adventure? What’s in it for you? An internship at Amazon means real responsibility from day one. You’ll build, test, and learn alongside people who want to see you succeed, while making an impact that reaches far beyond campus. Key job responsibilities You will test your analytical and technical skills. This internship is a learning opportunity, where you will put your skills and bias for action to the test, to complete a project that will support your own growth in the Business Analysis function, as well as the team and our customers' success. Partner with multiple teams across different geographies, building collaborative relationships while learning from experienced professionals in a global business environment. Take ownership of data analysis projects with guidance from mentors, turning data insights into actionable business recommendations. Identify and propose process improvement opportunities, working with the team to develop streamlined solutions that enhance business efficiency. Lead root cause analyses for assigned projects, collaborating with team members to solve real business challenges and implement solutions. Support the development of business cases for new programs, gaining hands-on experience in strategic planning and project development. Own the maintenance and improvement of specific performance metrics dashboards, while learning advanced visualization techniques from experienced analysts. Develop into a valued team member by bringing fresh perspectives and innovative ideas, while building foundation skills in business analysis. A day in the life Location: Berlin Start Date: Flexible between January - March 2027. We don't offer 2026 start dates. Duration: 6 months minimum This is not a remote internship opportunity Every day is different as a Business Analyst Intern. You'll work alongside experienced analysts and a dedicated mentor on real data analysis projects that directly impact business efficiency. You might spend your morning diving into datasets to perform a root cause analysis on an operational challenge, then spend your afternoon building and refining a performance metrics dashboard to track key business outcomes. You will partner with teams across different geographies, present data-driven recommendations, and contribute fresh perspectives to solve real business problems. Amazon is a data-driven business, so no matter which project you own, part of your role will involve turning raw data into actionable insights. You'll identify process improvement opportunities, support the development of business cases for new programs, and present your findings to senior stakeholders — building your analytical, technical, and strategic thinking skills in a fast-paced, global environment. Note: You must have the right to work in the country of employment by the start date. About The Team Intern Community: As an Amazon Intern, you'll be part of a dynamic, supportive community that empowers your growth and development. You'll collaborate with interns from around the world, networking and participating in social events to broaden your perspectives. You can also join specialized groups focused on areas like sustainability to explore your diverse interests. Support The internship program provides a robust support system, including weekly intern office hours, dedicated IT and HR support, and a program team committed to your success. This ensures you have the guidance and assistance needed to thrive. Learning Sessions Exclusive learning sessions will further enhance your skills, granting you access to Amazon's industry-leading learning platforms and the expertise of industry leaders. These structured development opportunities will prepare you for the next step in your career. Opportunities Upon successful completion of the internship, you may be considered for a graduate role or a second internship, allowing you to continue your journey with Amazon. Additionally, you'll enjoy a competitive monthly salary, relocation support, and access to a range of employee benefits. Basic Qualifications * Work 40 hours a week * Speak, write, and read fluently in German * Speak, write, and read fluently in English at C1 level or above * Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc. * Knowledge of SQL * Currently in your penultimate or final year and working towards a university bachelor’s or master’s in Business Analytics, Finance, Accounting, Economics, Statistics, Mathematics, Computer Science, Information Systems, Engineering, Supply Chain, Logistics or a similar discipline * Available for a full-time internship (40 hours/week) and commit to 6 month internship Preferred Qualifications * Strong problem-solving and analytical skills, with the ability to identify process improvements and innovative solutions * Excellent communication and teamwork skills, able to collaborate effectively with others. * Demonstrated curiosity, proactivity, and willingness to take on challenges in an ambiguous, fast-paced environment. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. m/w/d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Deutschland Services GmbH Job ID: A10560396

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Working Student Business Analyst (12 months) - 2027

AmazonMunich, Bavaria, Germany

From $202/yr

Description There’s a universe of opportunity at Amazon. At Amazon, your career doesn’t follow a straight line. It accelerates, twists, and challenges you in ways you never expected. From the moment you join, you’re part of something big: building products or services that reach millions and shaping how people live, work, and connect every day. This is where your ideas turn into real impact. You’ll work with world class tools, global platforms, and systems built to operate at an extraordinary scale. You’ll move fast, experiment and launch solutions that matter. With endless opportunities to explore across teams and roles, you’ll learn quickly, apply what you know and discover skills you didn’t know existed. This is an environment designed for builders who want to see the impact of their work in the world. Ready to start your adventure? What’s in it for you? An internship at Amazon means real responsibility from day one. You’ll build, test, and learn alongside people who want to see you succeed, while making an impact that reaches far beyond campus. Key job responsibilities You will test your analytical and technical skills. This internship is a learning opportunity, where you will put your skills and bias for action to the test, to complete a project that will support your own growth in the Business Analysis function, as well as the team and our customers' success. Partner with multiple teams across different geographies, building collaborative relationships while learning from experienced professionals in a global business environment. Take ownership of data analysis projects with guidance from mentors, turning data insights into actionable business recommendations. Identify and propose process improvement opportunities, working with the team to develop streamlined solutions that enhance business efficiency. Lead root cause analyses for assigned projects, collaborating with team members to solve real business challenges and implement solutions. Support the development of business cases for new programs, gaining hands-on experience in strategic planning and project development. Own the maintenance and improvement of specific performance metrics dashboards, while learning advanced visualization techniques from experienced analysts. Develop into a valued team member by bringing fresh perspectives and innovative ideas, while building foundation skills in business analysis. A day in the life Location: Munich Start Date: Flexible between January - March 2027. We don't offer 2026 start dates. \Duration: 12 months\ This is not a remote internship opportunity Every day is different as a Business Analyst Intern. You'll work alongside experienced analysts and a dedicated mentor on real data analysis projects that directly impact business efficiency. You might spend your morning diving into datasets to perform a root cause analysis on an operational challenge, then spend your afternoon building and refining a performance metrics dashboard to track key business outcomes. You will partner with teams across different geographies, present data-driven recommendations, and contribute fresh perspectives to solve real business problems. Amazon is a data-driven business, so no matter which project you own, part of your role will involve turning raw data into actionable insights. You'll identify process improvement opportunities, support the development of business cases for new programs, and present your findings to senior stakeholders — building your analytical, technical, and strategic thinking skills in a fast-paced, global environment. Note: You must have the right to work in the country of employment by the start date. About The Team Intern Community: As an Amazon Intern, you'll be part of a dynamic, supportive community that empowers your growth and development. You'll collaborate with interns from around the world, networking and participating in social events to broaden your perspectives. You can also join specialized groups focused on areas like sustainability to explore your diverse interests. Support: The internship program provides a robust support system, including weekly intern office hours, dedicated IT and HR support, and a program team committed to your success. This ensures you have the guidance and assistance needed to thrive. Learning Sessions: Exclusive learning sessions will further enhance your skills, granting you access to Amazon's industry-leading learning platforms and the expertise of industry leaders. These structured development opportunities will prepare you for the next step in your career. Opportunities: Upon successful completion of the internship, you may be considered for a graduate role or a second internship, allowing you to continue your journey with Amazon. Additionally, you'll enjoy a competitive monthly salary, relocation support, and access to a range of employee benefits. Basic Qualifications * Speak, write, and read fluently in English at C1 level or above * Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc. * Knowledge of SQL * Currently in your penultimate or final year and working towards a university bachelor’s or master’s in Business Analytics, Finance, Accounting, Economics, Statistics, Mathematics, Computer Science, Information Systems, Engineering, Supply Chain, Logistics or a similar discipline * Currently in your penultimate or final year and working towards a university degree with an anticipated graduation date after the completion of your internship. Preferred Qualifications * Strong problem-solving and analytical skills, with the ability to identify process improvements and innovative solutions * Excellent communication and teamwork skills, able to collaborate effectively with others. * Demonstrated curiosity, proactivity, and willingness to take on challenges in an ambiguous, fast-paced environment. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. m/w/d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon EU SARL (Germany Branch) - D70 Job ID: A10567848

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Product Owner/Business Analyst (m/f/d)

TrafineoBochum, Nordrhein-Westfalen, Germany

From $30/yr

Product Owner/Business Analyst (m/f/d) -Bochum- Shape the Future of Mobility with Us! Trafineo – Your Path to an Innovative Mobility World As a leading provider of On-Road-Services and mobility solutions in Europe, we combine the strengths of BP Europa SE (Aral) and Circle K (Alimentation Couche-Tard Inc.). Together, we create innovative services – from toll solutions to electromobility – and shape the mobility of tomorrow. Our Vision: Creating a world where seamless mobility is a reality. Our Mission: We deliver innovative and value-adding mobility solutions designed for businesses. Become part of our team and make a difference – for yourself, for us, and for boundless mobility! In this role, you will combine elements of Business Analysis, Product Ownership, and Project Management to drive the development and continuous improvement of our digital products and services. Acting as a key link between business stakeholders and technical teams, you will analyze requirements, translate them into practical solutions, and coordinate their implementation. With your strong analytical skills and collaborative mindset, you will help ensure our products meet business and customer needs. Your Responsibilities Gather, analyze, and translate business and customer requirements into clear specifications, user stories, and acceptance criteria Act as a central point of contact between internal departments, external partners, and development teams, ensuring effective communication and alignment Work closely with the Delivery Lead to coordinate product development, manage dependencies, and ensure the successful delivery of new features and improvements Manage and prioritize the product backlog, balancing business objectives, customer needs, and technical feasibility Configure and adapt product settings and functionalities to meet specific business and customer requirements Support product releases and provide post-launch support, identifying issues, coordinating necessary adjustments, and driving continuous improvements Analyze complex business processes and clarify operational, legal, or tax-related requirements in collaboration with relevant stakeholders Monitor product performance and identify opportunities to optimize existing products, workflows, and processes Your Profile Degree in Business Administration, Business Information Systems, Industrial Engineering, or a related field, or a comparable qualification supported by relevant professional experience Experience in requirements management or business analysis, ideally gained in a product ownership, project management, or comparable role Strong analytical and problem-solving skills, with the ability to understand complex business processes and translate requirements into practical solutions Excellent communication and stakeholder management skills, with the ability to bridge different perspectives and coordinate across teams Collaborative, team-oriented mindset and a structured, solution-focused approach to work Strong organizational skills and the ability to manage multiple priorities and stakeholders Good understanding of IT systems and software development processes, without the need for hands-on technical expertise Familiarity with agile methodologies (e.g., Scrum or Kanban) and tools such as Jira or Confluence is an advantage Fluent English skills (written and spoken); German skills are a plus Not a perfect match? Apply anyway! If you bring strong core skills and the motivation to grow, we’re excited to support you. Why Trafineo? Security: Join a high-performance team in a rapidly growing market within a future-oriented industry Location & Equipment: Modern office less than five minutes from Bochum main station, equipped with up-to-date workspaces and free on-site parking Attractive Benefits: Enjoy perks such as an Aral Supercard, job bike, fitness subsidy, subsidized lunch, and exclusive discounts through Corporate Benefits Work-Life Balance: 30 days of vacation, 2 additional days off on Christmas Eve and New Year’s Eve, trust-based working hours, and flexible home office options Team & Culture: Be part of an international, collaborative team that values mutual support, open communication, and team spirit Development: Opportunities for professional growth, continuous learning, and taking on new responsibilities in a dynamic environment Are you ready to actively shape the future of mobility with us? Then apply now – we look forward to meeting you! Find more English Speaking Jobs in Germany on Arbeitnow

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Global Salesforce Business Analyst & Admin (m/f/d) – Sales

Fresenius KabiBad Homburg, Hesse, Germany

From $30/yr

As Global Salesforce Business Analyst \& Admin - Sales, you are responsible for analyzing, shaping, documenting, and supporting the implementation of business requirements for the Sales stream within the global Customer Engagement ecosystem (CRM), with a strong focus on Salesforce Life Sciences Cloud and Sales Cloud. You act as the key interface between Sales stakeholders, Product Owners, technical teams, and regional or local CRM specialists. The role combines strong Business Analysis capabilities with hands-on Salesforce configuration knowledge. You translate business needs into clear, testable user stories and solution concepts and can independently implement approved no-code and low-code changes within the applicable governance framework. Your focus is on scalable, harmonized, and user-centered Sales solutions. You ensure that global processes can be adopted effectively across regions while enabling appropriate localization for market-specific commercial, operational, and regulatory requirements. You contribute functional and technical expertise across person account management, customer segmentation and targeting, territory alignment, activity and interaction management, opportunity management, account planning, visit planning and execution, consent-aware engagement, automation, data quality, reporting, and related integrations. Main Responsibilities * Business Analysis and Requirements Engineering * Lead workshops, interviews, process mapping, and refinement sessions with global and local Sales and Commercial Excellence stakeholders. * Analyze processes, user needs, pain points, dependencies, risks, and business value, translating them into clear, testable, and traceable requirements, user stories, acceptance criteria, process flows, business rules, and data requirements. * Challenge demands and identify opportunities to standardize, simplify, reuse, or automate through existing Salesforce capabilities in line with platform strategy and scope. * Maintain and document the Sales backlog and decisions in JIRA and Confluence, supporting Product Owner prioritization based on value, urgency, risk, effort, dependencies, and strategic alignment. * Functional Solution Design and Salesforce Configuration * Design maintainable solutions for Salesforce Life Sciences Cloud and Sales Cloud with Product Owners, architects, developers, integration specialists, data teams, and other platform streams, using standard functionality, configuration, low-code automation, integration, or custom development as appropriate. * Configure approved no-code and low-code changes—including objects, fields, layouts, Dynamic Forms, record types, Lightning pages, views, queues, rules, reports, dashboards, and Flow—within established governance and deployment processes. * Create prototypes where useful and assess end-to-end impacts on processes, data, integrations, automation, reporting, permissions, mobile use, and dependent platform streams. * Ensure compliance with architecture, security, access-control, data-protection, naming, documentation, and release standards; collaborate with developers when coded solutions such as Apex or Lightning Web Components are required. * Sales Process Support * Serve as functional expert for Sales processes and Salesforce capabilities, including customer and territory management, segmentation and targeting, activities, visits, opportunities, account planning, mobile use, content enablement, automation, and reporting. * Promote consistent end-to-end processes and data flows across Sales and connected functions and systems, using reusable global templates with controlled localization where justified. * Identify improvements to field-force productivity, customer coverage and engagement, call and visit effectiveness, pipeline transparency, data quality, and process efficiency. * Support the responsible adoption of AI-enabled and automation capabilities for Sales use cases, including Agentforce where applicable. * Testing, Release, and Deployment Support * Define test scenarios and expected results, execute functional testing, and support integration, end-to-end, regression, and user acceptance testing. * Triage defects, clarify expected behavior, support root-cause analysis, and coordinate resolution with the relevant teams. * Support release planning, readiness, deployment preparation, release notes, post-deployment validation, and hypercare, including prioritization of incidents, defects, process gaps, and enhancements. * Stakeholder Collaboration and Enablement * Build trusted relationships with global and local stakeholders and facilitate decisions by clearly presenting options, trade-offs, impacts, recommendations, and open issues to business and technical audiences. * Guide local CRM specialists on adoption, training, and complex or escalated topics, and support process documentation, user guidance, release communications, training materials, and enablement concepts. * Contribute to cross-regional communities of practice and promote consistent Business Analysis and Salesforce configuration standards. * Data, Reporting, and Operational Support * Ensure the quality, consistency, integrity, and appropriate use of Sales data across customer, territory, activity, opportunity, account-planning, consent, and commercial records. * Define reporting requirements and create or support reports and dashboards for sales steering, territory and activity management, pipeline monitoring, customer coverage, adoption, and continuous improvement. * Analyze incidents, user feedback, process performance, and platform usage, providing expert functional support and coordinating technical resolution where required. Requirements / Knowledge To Fulfil The Position * University degree in business administration, economics, IT, engineering, or a related field, or equivalent professional experience. * At least 5 years’ experience in Business Analysis, CRM, Sales, Commercial Excellence, commercial operations, or a related field—preferably in Pharma or Life Sciences—including requirements elicitation, process analysis, workshop facilitation, user stories, acceptance criteria, backlog refinement, and stakeholder alignment. * At least 3 years’ hands-on Salesforce Life Sciences Cloud, Veeva, and/or Sales Cloud experience as a Business Analyst, Functional Consultant, Administrator, or comparable role. * Hands-on knowledge of Salesforce declarative and low-code tools, including Flow, to implement controlled, code-free changes and assess automation impacts, error handling, maintainability, and testing needs. * Solid understanding of Life Sciences Cloud and Sales Cloud, including accounts and contacts, affiliations, territories, segmentation and targeting, activities and interactions, opportunities, account planning, mobile use, automation, security, data models, reporting, and integrations. * Experience with agile delivery methods and JIRA/Confluence; functional testing, UAT, defect triage, release support, and hypercare; and role-based access, profiles, permission sets, data protection, auditability, and controlled production deployments. * Salesforce Business Analyst certification required or expected within an agreed period; Administrator strongly preferred; Sales Cloud Consultant, Platform App Builder, and relevant Life Sciences Cloud credentials advantageous. * Strong analytical, conceptual, problem-solving, stakeholder-management, facilitation, documentation, and communication skills across business and technical teams, balancing business value, user experience, standardization, risk, and technical maintainability. * Structured, independent, collaborative, results-oriented, and detail-focused approach with ownership; * Fluent English, additional languages advantageous; intercultural competence, effectiveness in global environments, and willingness to travel internationally at least 30% as required.

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Global Salesforce Business Analyst & Admin (m/f/d) – Customer Service & Platform

Fresenius KabiBad Homburg, Hesse, Germany

From $30/yr

As Global Salesforce Business Analyst \& Admin (m/f/d) - Customer Service \& Platform, you are responsible for analyzing, shaping, documenting, and supporting the implementation of business requirements for the Customer Service and Platform stream within the global Customer Engagement ecosystem (Salesforce CRM), with a strong focus on Salesforce Service Cloud and Platform capabilities. You act as the key interface between Customer Service stakeholders, Product Owners, technical teams, and regional or local CRM specialists. The role combines strong Business Analysis capabilities with hands-on Salesforce configuration knowledge. You translate business needs into clear, testable user stories and solution concepts and can independently implement approved no-code and low-code changes within the applicable governance framework. Your focus is on scalable, harmonized, and user-centered Customer Service and Platform solutions. You ensure that global processes can be adopted effectively across regions while enabling appropriate localization for market-specific operational and regulatory requirements. You contribute functional and technical expertise across case management, customer interactions, knowledge, entitlements, service channels, automation, data quality, reporting, and related integrations. Main Tasks/ Responsibilities * Business Analysis and Requirements Engineering * Plan, facilitate, and document workshops, interviews, process mapping, and refinement sessions with global and local Customer Service stakeholders; analyze processes, pain points, objectives, user needs, dependencies, risks, and business value. * Translate business needs into complete, consistent, testable, and traceable epics, features, user stories, acceptance criteria, process flows, business rules, data, and non-functional requirements aligned with platform strategy and scope. * Challenge demands and identify opportunities to standardize, simplify, reuse, automate, or leverage existing Salesforce capabilities. * Maintain and prioritize the backlog with the Product Owner based on value, urgency, risk, effort, dependencies, and strategic alignment; document requirements and decisions in JIRA and Confluence. * Functional Solution Design and Salesforce Configuration: * Design maintainable Service Cloud and Platform solutions with Product Owners, architects, developers, integration specialists, data teams, and other platform streams, assessing standard functionality, configuration, low-code automation, integration, or custom development. * Configure approved no-code and low-code changes within governance and deployment processes, including objects and fields, layouts, Dynamic Forms, record types, Lightning pages, list views, queues, assignment and validation rules, reports, dashboards, Flow automation, and other declarative capabilities. * Create prototypes or proof-of-concept configurations and assess end-to-end impacts on processes, data, integrations, automation, reporting, permissions, mobile use, and dependent platform streams. * Ensure compliance with architecture, security, access-control, data protection, naming, documentation, and release standards; collaborate with developers for Apex, Lightning Web Components, or other coded solutions, as software development is outside the role. * Customer Service Process and Platform Ownership Support * Serve as functional expert for Customer Service processes and Service Cloud, including case lifecycle, inquiries, interaction history, routing and queues, service channels, knowledge, entitlements and milestones, templates, automation, and reporting. * Drive consistent end-to-end processes and data flows across Customer Service, Sales, Marketing, Technical Service, and connected systems; evolve reusable global templates while enabling justified, controlled localization. * Identify improvements to agent productivity, first-contact resolution, response quality, process transparency, and customer experience. * Support the responsible evaluation and adoption of AI-enabled and automation capabilities, including Agentforce where applicable. * Testing, Release, and Deployment Support * Define test scenarios and expected results; prepare and execute functional testing and support integration, end-to-end, regression, and user acceptance testing. * Triage defects, clarify expected behavior, support root-cause analysis, and coordinate resolution with the appropriate teams. * Support release planning, readiness, deployment preparation, release notes, post-deployment validation, and hypercare; help prioritize incidents, defects, process gaps, and enhancements. * Stakeholder Collaboration and Enablement * Build trusted relationships with global and local Customer Service stakeholders; communicate effectively with business and technical audiences and facilitate decisions by clearly presenting options, trade-offs, impacts, recommendations, and open points. * Guide local CRM specialists on market adoption, training, end-user support, and complex or escalated topics. * Create or support process documentation, user guidance, release communications, training materials, and enablement concepts. * Contribute to cross-regional communities of practice and promote consistent Business Analysis and Salesforce configuration standards. * Data, Reporting, and Operational Support * Ensure the quality, consistency, integrity, and appropriate use of Customer Service and cross-stream Platform data, including cases, interactions, accounts, contacts, knowledge, entitlements, and service history. * Define reporting requirements and create or support reports and dashboards for operational management, service performance, adoption tracking, and continuous improvement. * Analyze incidents, user feedback, process performance, and platform usage to identify improvements; provide expert functional support for complex or escalated topics and coordinate with technical teams as needed. Requirements / Knowledge To Fulfil The Position * Degree in business administration, economics, IT, engineering, or a related field, or equivalent experience. * At least 5 years in Business Analysis, CRM, Customer Service, commercial operations, or a related field—preferably Pharma/Life Sciences—including 3+ years of hands-on Salesforce Service Cloud experience in a BA, Functional Consultant, Administrator, or similar role. * Expertise in requirements elicitation, process analysis, workshops, user stories, acceptance criteria, backlog refinement, stakeholder alignment, agile delivery, JIRA, and Confluence. * Hands-on Salesforce declarative and low-code configuration, including Flow; able to implement governed code-free changes and assess automation, errors, maintainability, and testing. * Strong Service Cloud knowledge: case management, routing/queues, channels, knowledge, entitlements, automation, security, data models, reporting, and integrations. * Experience in functional testing, UAT, defect triage, releases, and hypercare; knowledge of role-based access, profiles/permission sets, data protection, auditability, and controlled deployments. * Salesforce Business Analyst certification required or obtainable within an agreed period; Administrator and Service Cloud Consultant certifications strongly preferred. * Strong analytical, conceptual, problem-solving, facilitation, documentation, stakeholder-management, and communication skills; able to balance value, user experience, standardization, risk, and maintainability. * Structured, independent, collaborative, results- and detail-oriented; accountable, interculturally competent, fluent in English, additional languages advantageous, and willing to travel internationally at least 30% as required

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