Jobs at Paypal

11 open positions · $25 - $191,950

Open roles

Manager, Enterprise Servicing Sr Lead Product Manager Sr Analyst, Revenue Operations - Gong Integration Engineer - Enterprise Manager, Partnership Marketing Staff Researcher - Market Research Manager, Loyalty Partnerships (Germany)Staff Researcher - Mixed Methods Head of Consumer Onboarding & Integrity Reporting and Operations Manager

Sr Lead Product Manager

Berlin, BE, DEonsiteFrom $25/yr

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: What you need to know about the role: Leads PayPal’s AML/KYC product strategy for EU markets, translating EU AMLD, EUDIW, and regulatory expectations into scalable, customer-centric solutions. Owns end-to-end delivery across onboarding, identity verification, and compliance controls. Partners with Compliance, Legal, Risk, Engineering, and regional teams to balance risk, conversion, and speed. Individual contributor role. Meet our team: The Regulatory Changes and KYC/AML team executes global compliance obligations across 200+ markets, partnering with Compliance, Legal, Risk, Engineering, Design, and Policy to deliver cohesive, customer-focused solutions. Your way to impact: You’ll drive EU regulatory readiness, maintain trust with regulators (e.g., CSSF), and ensure scalable, timely AML/KYC capabilities—reducing risk while improving onboarding conversion and verification outcomes.Job Description: Essential Responsibilities: * Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product or enabling platform. * Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability. * Assesses the customer experience and customer needs in product requirements and decision making. * Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis. * Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making. * Oversees product profitability measures, including budget. * Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product and technology leadership as needed. * Partners with content strategists, data scientists, product designers and user experience researchers. * Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard. Minimum Qualifications: * 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities \& Preferred Qualifications: Your day-to-day: In your day-to-day role, you will…. * Drives product strategy with cross-functional stakeholders, consistent with the shared vision for the product or enabling platform * Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability * Assesses the customer experience and customer needs in product requirements and decision making; sets up data gathering mechanisms, including usability studies, research, and market analysis, to inform product success metrics * Leads workstreams to include analytics, customer discovery, market research, and competitive analysis to drive data-driven decision-making; oversees product profitability measures, including budget * Plans operational mechanisms that drive execution and accountability, including Product Reviews, Operating Reviews, and Business Reviews; interfaces with product and technology leadership as needed; partners with content strategists, data scientists, product designers, and UX researchers; maximises efficiency in a constantly evolving environment What do you need to bring: * 8+ years relevant experience and a Bachelor’s degree (or equivalent combination of education and experience) in financial services, fintech, or payments — particularly in compliance, KYC/AML, or identity verification product domains * Proven track record delivering products in regulated environments, including engagement with compliance, legal, or external regulatory stakeholders; familiarity with EU AML regulatory framework, including AMLD5/AMLD6 and the upcoming AMLA Regulation; working knowledge of eIDAS 2.0 / EU Digital Identity Wallet (EUDIW) is a strong plus * Champions innovative, risk-based KYC approaches — leveraging data, technology, and experimentation — to improve conversion, reduce friction, and enhance risk controls; continuously monitors the competitive landscape to benchmark and design best-in-class KYC and identity verification experiences * Drives alignment across Legal, Compliance, Policy, Risk, Engineering, Design, and regional leadership to ensure cohesive execution of AML/KYC initiatives; challenges the status quo to introduce scalable, future-ready KYC capabilities while maintaining strong adherence to regulatory expectations * Communicates complex regulatory and product concepts with clarity, tailoring messaging for senior leadership, regulators, and technical teams; facilitates senior-level business reviews, regulatory readiness updates, and go-to-market planning for major AML/KYC launches Subsidiary: PayPalTravel Percent: 0 PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health. Who We Are: Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

3 months agovia universal intelligenceApply ›

Sr Analyst, Revenue Operations - Gong

New York, NYonsiteFrom $109,000/yr

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: Key Responsibilities Design, build, and manage multi-step Gong Engage Flows across the buyer journey, partnering with Sales, BDR, Marketing, and Enablement to align messaging, personas, and GTM strategy. Customize Flows by segment (ICP, industry, stage, role, account status), manage enrollment logic, branching, and exits, and ensure CRM sync, data cleanliness, compliance, and deliverability. Audit templates, content links, and annual copyright updates; troubleshoot delivery and logging issues across systems. Govern and optimize Flows through regular audits, standardized templates, documentation, training, and support. Track and analyze performance metrics (engagement, conversion, task completion, exits), build dashboards, run A/B tests, and present insights to Sales, RevOps, and Marketing. Job Description: Essential Responsibilities: * Analyze sales data to recommend process improvements. * Collaborate with internal teams to enhance operational efficiency. * Prepare detailed reports for management review. * Handle complex customer inquiries and provide solutions. * Mentor junior analysts and guide their professional growth. Expected Qualifications: * 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities \& Preferred Qualifications: Subsidiary: PayPal Travel Percent: 0 The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is: Primary Location : Pay Range: New York City, New York : ($109,000.00 - $156,200.00 Annually) Additional Location(s) : Pay Range: San Jose, California : ($109,000.00 - $156,200.00 Annually) Chicago, Illinois : ($95,500.00 - $141,900.00 Annually) Austin, Texas : ($95,500.00 - $141,900.00 Annually) Scottsdale, Arizona : ($94,000.00 - $134,750.00 Annually) Omaha, Nebraska : ($94,000.00 - $134,750.00 Annually) Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health. Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply. Notice to Applicants and Employees who reside within New York City. Click here to view the notice.

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Integration Engineer - Enterprise

London, England, UKonsiteFrom $25/yr

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: What you need to know about the role: The Integration Engineer guides global merchants and partners through the technical integration of PayPal products, ensuring seamless API and commerce solution implementation. The role delivers scalable, high-quality integrations that power innovative fintech experiences across platforms. Meet our team: Our Integration Engineering team partners with Global Strategic and Global Partners to deliver PayPal integrations across mobile, online, and in-store platforms. We collaborate with Product, Engineering, Risk, Compliance, Legal, and Identity to drive successful launches and scalable solutions worldwide. Your way to impact: As the primary technical contact, you drive efficient integrations and on-time launches. By leading testing, resolving issues, and partnering cross-functionally, you accelerate go-to-market and deliver scalable, high-quality payment experiences globally. Job Description: Essential Responsibilities: * Collaborate with deployment teams and product development teams to diagnose and resolve issues encountered during product integration. * Act as the primary technical point of contact for the merchant for all implementation-related activities throughout the integration lifecycle. * Facilitate setting up of test accounts, provide technical development support, and guide the merchant through testing, validation, certification pre-launch activities, and post-sales performance. * Be customer-facing as the technical lead and drive technical conversations that result in the delivery of the project. * Provide customer support via phone and chat and troubleshoot technical issues. * Advise management and appropriate groups on support issues impacting customer satisfaction and provide recommendations for appropriate actions. * Demonstrate a clear understanding of merchants' product, process, and technical requirements of payment processing across all channels and the ability to match these with existing solutions. Minimum Qualifications: * 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities \& Preferred Qualifications: Your day-to-day: In your day-to-day role, you will…. * Act as the primary technical point of contact for partners and merchants throughout the end-to-end integration lifecycle * Translate business requirements into detailed technical designs and guide clients through development, testing, and pre-launch activities * Provide hands-on coding support and troubleshoot complex API and integration issues across web and mobile platforms * Collaborate with Product, Engineering, Risk, Compliance, and other stakeholders to address feature gaps and enable successful launches * Serve as the “Voice of the Customer,” delivering feedback to internal teams to improve product usability and functionality What do you need to bring: * Strong experience with web and mobile technologies, including APIs, REST, Web Services, HTTP, and modern application frameworks. * Proficiency in one or more major programming languages such as Java, JavaScript, C#, Python, C++, or similar. * Ability to translate complex business requirements into detailed technical designs and integration solutions. * Proven troubleshooting skills to quickly diagnose and resolve integration and API-related issues. * Exceptional communication and presentation skills, with the ability to engage technical teams and C-level stakeholders effectively Subsidiary: PayPal Travel Percent: 0 PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health. Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

3 months agovia universal intelligenceApply ›

Manager, Partnership Marketing

Berlin, Berlin, GermanyonsiteFrom $25/yr

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: As PayPal continues its mission to revolutionize commerce, we’re looking for a marketing leader who can turn partnerships into measurable business impact. In this role, you’ll lead co-marketing initiatives with key partners and merchants—from shaping the concept to delivering campaigns that drive results. You’ll work cross-functionally to bring these to life, balancing creativity with a strong focus on performance and ROI. If you know how to navigate stakeholders and are comfortable owning partnership and co-marketing initiatives end-to-end, this role could be a strong fit. If this already sparks your curiosity, read on – the best is yet to come. Job Description: Essential Responsibilities: * Develop and manage partnership marketing strategies to drive business growth and engagement * Build and maintain relationships with partners, including regional system integrators, digital agencies, and consultants * Audit the existing developer program experience and identify areas for improvement * Design, build, and deploy strategic marketing communications to support the developer lifecycle * Take ownership of developer-focused platforms, enhancing architecture, content, and SEO * Plan and execute lead generation campaigns and lifecycle communications for developers * Manage Developer Meetup events, including invitations, logistics, and execution * Collaborate with partners to create joint go-to-market strategies and co-marketing initiatives * Create marketing toolkit content to help developers promote solutions on their own channels * Work closely with data and analytics teams to track performance and optimize strategies Minimum Qualifications: * 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities \& Preferred Qualifications: Meet the team: Our Consumer Marketing team in Berlin drives customer acquisition and engagement across Germany, Austria, and Switzerland . You’ll report to the Head of Integrated Marketing, DEATCH , and work closely with Brand, Analytics, and Product Marketing teams across Europe and globally. If you’re a strategic, hands-on Marketing Expert who thrives on creativity, collaboration, and delivering measurable impact, our team and this role are for you. Your Way to Impact At PayPal, we’re proud to be one of the most trusted brands in the DEATCH region, with over 35 million active consumers. This role offers a unique opportunity to help shape and deliver insight-led marketing strategies, launch impactful campaigns, and strengthen how we connect with both new and existing customers. You’ll play a key role in driving customer acquisition, deepening engagement, and building long-term loyalty, working alongside a collaborative and high-performing Marketing team to deliver programs that make a real impact on our business and our customers. What We're Looking For * Fluent German \& English is required (C1/C2 Level) * 8+ years of experience in partnership or channel marketing, with a proven track record of developing and executing successful partnership programs. * Demonstrated experience in identifying, negotiating, and managing strategic partnerships. * Strong understanding of marketing principles and tactics, including CRM, onsite marketing, digital marketing, content marketing; event marketing is a plus. * Excellent communication, presentation, and interpersonal skills in German and English, with the ability to build rapport and influence stakeholders. * Strong analytical skills and the ability to interpret data to drive decision-making. * Experience with CRM and marketing automation tools. * Ability to thrive in a fast-paced, dynamic environment. * Bachelor and/or equivalent work experience required. Get bonus points with... * Experience in Fintech, Finance or/and E-commerce industries. We Believe in You Interested? Don’t hesitate to apply or reach out and let's talk — we’d love to get to know you! Subsidiary: PayPal Travel Percent: 0 PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health. Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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Staff Researcher - Market Research

Berlin, Berlin, GermanyonsiteFrom $25/yr

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: What you need to know about the role: This is a Staff Experience Researcher role within PayPal’s EMEA Markets team, part of Global Customer Insights. You will lead market research across EMEA, with a focus on Germany, to uncover customer attitudes, competitive dynamics, and trends. Meet our team: The EMEA Markets team connects key markets, including the UK and Germany, with PayPal’s global Experience Research organization. We ensure local insights shape product strategy, localization, and customer experience. We partner across Consumer, Checkout, Financial Services, Merchant, and Global Product Solutions to bring the regional customer voice into global product direction. Your way to impact: You will lead quantitative market research programs, from opportunity scoping and launch diagnostics to concept tests and conjoint studies. Your insights will influence product roadmaps, go-to-market decisions, and leadership priorities tied to business outcomes. Job Description: Essential Responsibilities: * Develop clear plans and priorities to gather insights and make data-driven decisions to meet team performance * Perform more-complex analysis using highly specialized product knowledge and advanced business expertise * Lead functional projects and programs that enhance user experiences based on research findings. * Design methodologies including user testing, surveys and data analysis understanding of business needs and industry trends * Develop and implement research methodologies that optimize user testing and data collection processes. * Contribute to the continuous improvement of research practices and team efficiencies. Minimum Qualifications: * 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities \& Preferred Qualifications: Your day-to-day: * Design and execute strategic market research programs including launch diagnostics, conjoint analysis, concept testing, customer segmentation, and competitive intelligence studies for EMEA/Germany. * Develop and manage large-scale quantitative research—surveys, panels, and behavioral data integration—to generate statistically robust insights on customer attitudes, needs, and market trends. * Translate complex datasets into clear, compelling strategic narratives that drive decision-making at the product, regional, and executive level. * Partner with product, strategy, and commercial leadership to align research priorities with regional business goals and shape roadmap decisions. * Act as the EMEA subject matter expert in market research methodology—elevating standards, establishing best practices, and mentoring junior researchers across the team. What do you need to bring: * 7+ years of experience in market research, customer insights, or a closely related field, with a proven track record of delivering strategic, business-impacting insights. * Deep expertise in quantitative market research methodologies – concept tests, conjoint analysis, MaxDiff, discrete choice modeling, segmentation, and advanced survey design. * Strong analytical skills including statistical analysis, data interpretation, and the ability to integrate primary and secondary data sources (e.g., Qualtrics, SPSS, Python/R, Tableau/Power BI). * Experience working with EMEA/Germany markets and a strong understanding of regional consumer behavior, regulatory context, and cultural nuances. * Exceptional stakeholder management and executive communication skills, with the ability to influence cross-functional and senior decision-makers. Preferred Qualifications: * Familiarity with financial services, payments, or fintech consumer landscapes in EMEA. * Experience managing research agencies and external vendors for large-scale quantitative programs. * English (professional level); German language proficiency (professional level) is a strong plus. Ideally additional language, such as French, Italian or Spanish. * Experience presenting to VP-level stakeholders. What sets this role apart: * Focus on market-level strategic insights - not purely UX research - with direct influence on regional growth strategy. * High visibility with senior stakeholders across product, commercial, and regional leadership. * Opportunity to define and lead the quantitative research capability for EMEA within a globally influential insights organization. * Work at the intersection of customer understanding, competitive intelligence, and business strategy. Subsidiary: PayPal Travel Percent: 0 PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health. Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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Manager, Loyalty Partnerships (Germany)

Berlin, Berlin, GermanyonsiteFrom $25/yr

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: The Manager, Loyalty Partnerships will lead the sourcing, development, and execution of strategic partner relationships within the PayPal Rewards program in Germany. This role is responsible for driving partner-led growth through strong business development, including identifying new partnership opportunities, structuring commercial agreements, and leading negotiations with external partners. This individual will work cross-functionally to bring partnerships to market, ensuring they deliver compelling customer value, drive engagement and retention, and contribute to PayPal’s broader growth strategy in Germany and across global markets. Job Description: Essential Responsibilities: * Drive revenue growth and global market expansion by identifying and cultivating strategic partnerships, channels, and opportunities * Lead the negotiation with external partners and engage cross-functional support colleagues to ensure the successful delivery of solutions for large complex partnerships. * Shape long-term commercial strategy by assessing market dynamics, competitive positioning, and partnership performance to prioritize high-impact growth opportunities. * Establish scalable partnership frameworks and operating models that streamline execution, enhance collaboration across teams, and ensure consistent delivery of partner value. * Align product and business levers (such as pricing and FX) to maximize revenue and market expansion opportunities. * Partner cross-functionally with Product, Design, and Research teams to translate business priorities into scalable solutions — ensuring the technical design and implementation align with growth, commercial, and customer experience objectives * Represent the end customer on an ongoing basis and use this knowledge to drive effective prioritization and decision-making. * Collaborate and influence product outcomes in a matrix organization with multiple stakeholders such as Engineering, Operations, Risk, Legal, Sales, Business Development, Marketing, Finance, and Banking Partners. Minimum Qualifications: * 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities \& Preferred Qualifications: The Manager, Loyalty Partnerships will bring a strong business development mindset, with the ability to identify, structure, and scale high-impact partnerships within the PayPal Rewards program. This individual is comfortable operating in a commercial environment, balancing customer experience with partner economics to deliver mutually beneficial outcomes. This role is ideal for someone who combines strategic thinking with strong execution, thrives in a fast-paced and cross-functional environment, and has a demonstrated ability to build and grow partnerships that drive measurable business impact. A passion for loyalty, rewards, and customer engagement, paired with a track record of commercial deal-making, will be key to success. Key responsibilities : * Own the end-to-end partnership lifecycle: identify, source, and develop new opportunities; lead outreach, structure commercial terms, negotiate agreements, and oversee execution through launch * Drive business development and revenue growth: build and manage a robust pipeline of strategic partners that enhance the PayPal Rewards value proposition and contribute to program growth * Lead commercial negotiations: align with external partners on business models, economics, and long-term value creation while ensuring successful deal closure * Expand and monetize existing relationships: identify opportunities within PayPal’s merchant ecosystem to deepen partnerships through loyalty and rewards integration * Develop partnership strategy for the German market: align partner selection and deal structures with customer needs, competitive dynamics, and PayPal’s broader objectives * Collaborate cross-functionally: work with Product, Marketing, Legal, Finance, and Engineering to bring partnerships to life and ensure seamless integration and execution * Drive performance and optimization: track key metrics, identify opportunities for improvement, and scale high-performing partnerships and campaigns * Represent the customer and partner perspective: ensure partnerships deliver meaningful value to both end users and external stakeholders Qualifications : * 5-8+ years of experience in business development, strategic partnerships, or commercial roles, with a demonstrated track record of sourcing, negotiating, and closing partnerships * Proven experience leading complex commercial negotiations and structuring partnership agreements that drive mutual value * Strong understanding of partnership ecosystems, with the ability to identify and prioritize high-impact opportunities * Excellent relationship management and communication skills, with the ability to influence both internal and external stakeholders * Ability to operate in a fast-paced, cross-functional environment, balancing strategic thinking with hands-on execution * Analytical and data-driven mindset, with experience evaluating partnership performance and informing decision-making * Prior experience in loyalty, rewards, fintech, e-commerce, or digital platforms is strongly preferred Subsidiary: PayPal Travel Percent: 10 PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health. Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

3 months agovia universal intelligenceApply ›

Staff Researcher - Mixed Methods

Berlin, Berlin, GermanyonsiteFrom $25/yr

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: What you need to know about the role: This is a Staff Experience Researcher role within PayPal’s EMEA Markets team, part of Global Customer Insights. You will lead mixed-methods customer research across EMEA, with a focus on Germany, to generate insights that improve customer experiences and guide decisions. Meet our team: The EMEA Markets team connects key markets, including the UK and Germany, with PayPal’s global Experience Research organization. We ensure local needs, cultural nuance, and market dynamics shape product strategy and customer experience. We partner across Consumer, Checkout, Financial Services, Merchant, and Global Product Solutions to bring the regional customer voice into global product direction. Your way to impact: You will combine qualitative depth with quantitative rigor to answer complex customer and product questions. Your insights will influence product roadmaps and go-to-market decisions, ensuring EMEA needs are reflected in PayPal’s growth priorities. Job Description: Essential Responsibilities: * Develop clear plans and priorities to gather insights and make data-driven decisions to meet team performance * Perform more-complex analysis using highly specialized product knowledge and advanced business expertise * Lead functional projects and programs that enhance user experiences based on research findings. * Design methodologies including user testing, surveys and data analysis understanding of business needs and industry trends * Develop and implement research methodologies that optimize user testing and data collection processes. * Contribute to the continuous improvement of research practices and team efficiencies. Minimum Qualifications: * 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities \& Preferred Qualifications: Your day-to-day: * Design and lead end-to-end customer research programs - including concept testing, customer needs research, journey exploration, and competitive analysis - using a balanced mix of qualitative and quantitative methods. * Conduct and manage qualitative research (in-depth interviews, focus groups, ethnographic studies) in English and/or German, and commission native-language research through local agencies where required. * Synthesize insights from multiple data sources - survey, behavioral, diary studies, and market data - into clear, strategic narratives that inform product and business decisions. * Partner with product, design, and regional leadership to prioritize research that addresses the highest-impact questions and localization risks across EMEA Tier 1 markets. * Elevate mixed-methods research standards across the EMEA Markets team -establishing repeatable frameworks and contributing to PayPal's broader research community. What do you need to bring: * 7+ years of experience in customer research, market research, or a related field, with proven ability to deliver strategic insights using both qualitative and quantitative methods. * Strong qualitative research expertise—skilled in interview design, moderation, ethnographic methods, diary studies, and thematic analysis—paired with a solid quantitative foundation (surveys, statistical interpretation, behavioral data). * Experience working with EMEA/Germany markets and a nuanced understanding of regional consumer behavior, cultural context, and localization requirements. * Ability to synthesize across methodologies and data types, delivering integrated insights that balance rigor, speed, and strategic relevance. * Exceptional stakeholder management and communication skills, with the ability to influence product, design, and business partners at all levels Preferred Qualifications: * Proficiency in German (professional level) and experience conducting or commissioning research in German. * Familiarity with financial services, payments, or fintech customer landscapes in EMEA. * Experience managing local research agencies and vendors in Germany and/or the UK. * Knowledge of tools such as Qualtrics, dScout, Deceiver, UserTesting, or equivalent platforms. * Experience contributing to research operations, templates, or team playbooks. * English (professional level); German language proficiency (professional level) is a strong plus. Ideally additional language, such as French, Italian or Spanish. * Experience presenting to VP-level stakeholders. What sets this role apart: * Focus on market-level strategic insights - not purely UX research - with direct influence on regional growth strategy. * High visibility with senior stakeholders across product, commercial, and regional leadership. * Opportunity to define and lead the quantitative research capability for EMEA within a globally influential insights organization. * Work at the intersection of customer understanding, competitive intelligence, and business strategy. Subsidiary: PayPal Travel Percent: 0 PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health. Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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Head of Consumer Onboarding & Integrity

New York, NYonsiteFrom $218,000/yr

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: This job develops and articulates a clear vision and strategy for risk management, collaborates with stakeholders, inspires and leads teams, monitors risk exposure, and provides industry-leading guidance. It involves ensuring compliance and safeguarding the organization’s reputation. Job Description: Essential Responsibilities: * Develop and articulate a clear vision and strategy for risk management aligned with PayPal's overall strategy. * Collaborate with stakeholders to assess and mitigate risks impacting operations and assets. * Inspire and lead teams to implement long-term sustainability and financial stability strategies. * Monitor and evaluate risk exposure to ensure compliance and safeguard the organization’s reputation. * Provide key inputs and guidance as an industry leader to influence decision-making at the executive level. Minimum Qualifications: * 12+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities \& Preferred Qualifications: Senior Director, Head of Consumer Identity, Onboarding \& Account Integrity Ownership of * Onboarding across consumer KYC, including identity matching, document verification, liveness/selfie flows, and watchlist screening * Synthetic identity and bot detection and mitigation — models and policy that identify fabricated or manipulated identities at the point of application * Step-up verification design and threshold governance for onboarding friction for consumer in PayPal and Venmo * 1st party abuse and scam framework to mitigate loss severity and limitations both in early lifecycle monitoring for new accounts (90-day enhanced surveillance) and portfolio management * Account takeover detection — login anomaly scoring, credential stuffing defense, session behavioral biometrics * MFA and authentication strategy — enrollment rates, SIM swap detection, passkey/FIDO roadmap, delivering a graceful friction. * Account change controls — cool-down windows, re-authentication gates for high-sensitivity field changes * Compromised consumer account response playbook — freeze, notify, restore, and loss recovery Qualifications * 12+ years in financial services fraud, identity, or trust and safety, with at least 5 years in a senior leadership role * Deep experience operating KYC programs to mitigate stolen identity and bots at scale, ideally within a regulated financial institution or large payments platform * Hands-on experience with identity proofing technology — document verification vendors, biometric liveness, knowledge-based authentication * Demonstrated ability to build and lead strategy teams as well as provide feedback and directions to the detection science teams * Experience managing the tension between onboarding friction and conversion — fluency in false positive cost measurement * Experience in working with Product and Engineering organizations to build out fraud risk systems to implement fraudulent strategies to manage user profile * Familiarity with account takeover threat vectors including credential stuffing, SIM swapping, and session hijacking Preferred background Financial institution (bank and wallet), large-scale consumer identity platform, or trust and safety at a major technology company. Regulatory experience with OCC or CFPB examination processes is a strong plus. Subsidiary: PayPal Travel Percent: 0 The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is: Primary Location : Pay Range: New York City, New York : ($218,000.00 - $323,950.00 Annually) Additional Location(s) : Pay Range: San Jose, California : ($218,000.00 - $323,950.00 Annually) Chicago, Illinois : ($198,000.00 - $294,250.00 Annually) Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health. Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply. Notice to Applicants and Employees who reside within New York City. Click here to view the notice.

3 months agovia universal intelligenceApply ›

Reporting and Operations Manager

Luxembourg, Luxembourg, LuxembourgonsiteFrom $25/yr

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Description Summary: The Reporting and Operations Manager is part of the team responsible for the optimization of key reporting and operational processes within PPEU, ensuring that data quality, governance, and compliance standards are consistently upheld. You will collaborate closely with both internal teams and external partners to deliver accurate and timely reports, maintaining operational excellence that aligns with the organization's goals and regulatory obligations You will work closely with PPEU, Global colleagues and leadership to ensure effective data management and reporting requirements in line with applicable requirements, including regulations and guidelines issued by the Commission de Surveillance du Secteur Financier (CSSF), Banque centrale du Luxembourg (BCL) and European Central Bank (ECB). To be successful, you will have strong awareness and understanding of baseline requirements on data management from European-level bodies like the European Banking Authority (EBA), the European Commission, and the Basel Committee on Banking Supervision (BCBS). You will report to the Senior Reporting and Operations Manager. Job Description: Deliverables and key activities Reporting Framework Execution * Assist in developing and maintaining a Reporting Framework for PPEU that helps the Bank meet regulatory requirements and supports the company’s goals and objectives. * Support the implementation of data management governance by helping to establish clear ownership, accountability, and control measures. * Help gather, analyze, and interpret data to prepare accurate and timely reports for stakeholders such as senior management, clients, and regulators. * Work closely with IT and data management teams to improve data quality, integrity, and accessibility. * Suggest improvements to internal processes to help close gaps and maintain compliance with industry regulations and standards in reporting and related operations. Data Quality and Governance Oversight: * Support the execution and monitoring of Data Quality and Governance activities to help ensure compliance with Risk Data Aggregation and Reporting Requirements (RDARR) and BCBS-239 standards, assisting in aligning internal practices with regulatory expectations. * Assist in coordinating first line efforts to manage risks related to data management, contributing to strategy and oversight of data aggregation processes and control activities. * Help implement and maintain processes that monitor data accuracy, completeness, timeliness, and reliability for operational and financial reporting. * Act as a liaison to support collaboration among operational teams, risk management, internal audit, compliance, and IT for ongoing data governance initiatives. * Prepare and share routine reports on data quality monitoring and governance activities, summarizing key risks and progress toward compliance goals. * Identify opportunities to improve operational effectiveness and efficiency, and help implement initiatives to streamline processes and reduce costs. * Keep informed on industry trends and best practices in reporting and operations, supporting efforts to foster continuous improvement and innovation. Stakeholder Management * Support and manage communication processes between senior management and technical teams such as Compliance, Risk, IT, InfoSec, Internal Audit, and Global Data Governance to ensure timely information flow and alignment among all stakeholders. * Compile detailed status updates and assist in creating presentations for senior leadership and key stakeholders to clearly communicate program status, highlight risks or issues, and outline upcoming activities or decisions needed. * Assist the Global Regulatory Relations (GRR), Government Relations (GR), and Regulatory Compliance teams in maintaining positive engagements with regulatory authorities by coordinating communications and tracking regulatory requirements. * Participate in industry working groups and forums related to regulatory topics by attending meetings, gathering relevant information, sharing organizational practices, and reporting insights to internal teams to support compliance initiatives. Minimum Qualifications: * Bachelor's degree in Business Administration, Finance, Data Science, or a related field. * Minimum of 8+ years of experience in a reporting and operations management role, preferably within the Banking, Payments or broader Financial Services industry. * Strong analytical and problem-solving skills, with expertise in data analysis, business intelligence tools, and reporting software. * Strong interpersonal and communication skills, with the ability to present complex information clearly and persuasively. Technical Skills * Strong understanding of banking regulations and ECB supervisory framework. * Strong analytical and problem-solving abilities. * Excellent communication and stakeholder management skills. * Ability to interpret regulatory requirements and translate them into operational changes. Additional Responsibilities And Preferred Qualifications PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com Who We Are: To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply. REQ ID R0128614

6 months agovia universal intelligenceApply ›

Manager, Enterprise Servicing

Omaha, NE, UShybrid$111,500 - $191,950/yr

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Description Summary: This job identifies client needs, develops communication frameworks, establishes metrics, drives training programs, publishes insights, develops service offerings, refines issue management processes, establishes monitoring frameworks, champions customer advocacy, synthesizes feedback, identifies growth opportunities, and leads initiatives for merchant satisfaction. Job Description: Essential Responsibilities: Proactively identifies and addresses client needs by conducting regular check-ins and assessments, delivering tailored solutions that enhance their experience. Develops organizational communication frameworks that enhance transparency and alignment with merchants, ensuring a cohesive approach to client interactions. Establishes metrics and KPIs to measure client satisfaction and service effectiveness. Drives strategic initiatives that embed continuous improvement within the organization. Drives the development of comprehensive training programs for both clients and team members, ensuring high levels of product knowledge across the organization. Establishes thought leadership within the organization by publishing insights on industry trends and their implications for clients. Leads initiatives to develop innovative and customized service offerings based on thorough client insights and evolving market needs. Develops and refines processes for complex issue management, driving organizational excellence in problem resolution and enhancing client satisfaction. Establishes comprehensive monitoring frameworks that enhance service delivery and ensure optimal client experiences across the organization. Champions a culture of customer advocacy throughout the organization, ensuring that client perspectives are prioritized in all initiatives. Synthesizes merchant feedback into actionable insights, influencing broader account strategy and service improvements while presenting findings to senior leadership to drive organizational change. Strategically identifies and prioritizes high-impact growth opportunities that align with both merchant needs and business objectives, fostering strong relationships with key accounts. Leads comprehensive initiatives that consistently drive high levels of merchant satisfaction and long-term loyalty, including developing strategic partnerships and value-added services. Expected Qualifications: 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional_Responsibilities_And_Preferred_Qualifications: EnterpriseServicingSpecialist (ESS)Job Description The ESS provides outbound/proactive and inbound/reactive support, maintenance and consultation, providing assigned merchants with effective issue resolution within established SLAs, supporting merchant servicing actions and ensuring operational excellence to maximize merchant health. The individual acts as the first point of contact for all servicing requests and advocates for their assigned portfolio of accounts. Responsibilities: Provide general (e.g., account configuration and transaction inquiries) and case (e.g., appeals request) account service Educate merchant on product and account operations best practice (e.g., help answer specific product questions directly or by connecting to SMEs) Drive continuous improvement in servicing metrics, including SLAs, ticket resolution, and operational contact volume and merchant satisfaction Address compliance, risk, and regulatory documentation tasks (e.g., PCI DSS compliance) Resolve merchant disputes/adjudications, including process documentation and communication Monitor and be ultimately accountable for customer service completion on lower complexity servicing intents Drive issue resolution for high complexity intents in partnership with specialist teams, Internal partners include Account Managers, Customer Service, Technical Account Managers, Pricing Operations, Finance, Risk, and Site Reliability Engineering. Manage case reviews, provide account support and configuration, handle compliance and risk documentation Qualifications: Bachelor’s degree or equivalent experience Minimum 7 years in a Customer Servicing, Merchant Servicing, Account Management or Customer Success Manager, or another customer-facing role; 10+ years preferred Experience delivering client-focused solutions that meet customer needs Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) Experience in Looker, Tableau, other data visualization tool, or willingness to learn Prior payments industry experience preferred Demonstrable ability to clearly communicate, compellingly present to, and successfully influence key stakeholders across functions Experience successfully navigating matrixed, cross-functional team environments Ability to work at pace and tenaciously pursue resolution of complex issues * Bias towards action and desire for continues learning and development PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com. The U.S. national annual pay range for this role is $111,500 to $191,950 PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com Who We Are: To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

recentlyvia universal intelligenceApply ›

Manager, Enterprise Servicing

Omaha, NE, UShybrid$111,500 - $191,950/yr

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Description Summary: This job identifies client needs, develops communication frameworks, establishes metrics, drives training programs, publishes insights, develops service offerings, refines issue management processes, establishes monitoring frameworks, champions customer advocacy, synthesizes feedback, identifies growth opportunities, and leads initiatives for merchant satisfaction. Job Description: Essential Responsibilities: Proactively identifies and addresses client needs by conducting regular check-ins and assessments, delivering tailored solutions that enhance their experience. Develops organizational communication frameworks that enhance transparency and alignment with merchants, ensuring a cohesive approach to client interactions. Establishes metrics and KPIs to measure client satisfaction and service effectiveness. Drives strategic initiatives that embed continuous improvement within the organization. Drives the development of comprehensive training programs for both clients and team members, ensuring high levels of product knowledge across the organization. Establishes thought leadership within the organization by publishing insights on industry trends and their implications for clients. Leads initiatives to develop innovative and customized service offerings based on thorough client insights and evolving market needs. Develops and refines processes for complex issue management, driving organizational excellence in problem resolution and enhancing client satisfaction. Establishes comprehensive monitoring frameworks that enhance service delivery and ensure optimal client experiences across the organization. Champions a culture of customer advocacy throughout the organization, ensuring that client perspectives are prioritized in all initiatives. Synthesizes merchant feedback into actionable insights, influencing broader account strategy and service improvements while presenting findings to senior leadership to drive organizational change. Strategically identifies and prioritizes high-impact growth opportunities that align with both merchant needs and business objectives, fostering strong relationships with key accounts. Leads comprehensive initiatives that consistently drive high levels of merchant satisfaction and long-term loyalty, including developing strategic partnerships and value-added services. Expected Qualifications: 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional_Responsibilities_And_Preferred_Qualifications: EnterpriseServicingSpecialist (ESS)Job Description The ESS provides outbound/proactive and inbound/reactive support, maintenance and consultation, providing assigned merchants with effective issue resolution within established SLAs, supporting merchant servicing actions and ensuring operational excellence to maximize merchant health. The individual acts as the first point of contact for all servicing requests and advocates for their assigned portfolio of accounts. Responsibilities: Provide general (e.g., account configuration and transaction inquiries) and case (e.g., appeals request) account service Educate merchant on product and account operations best practice (e.g., help answer specific product questions directly or by connecting to SMEs) Drive continuous improvement in servicing metrics, including SLAs, ticket resolution, and operational contact volume and merchant satisfaction Address compliance, risk, and regulatory documentation tasks (e.g., PCI DSS compliance) Resolve merchant disputes/adjudications, including process documentation and communication Monitor and be ultimately accountable for customer service completion on lower complexity servicing intents Drive issue resolution for high complexity intents in partnership with specialist teams, Internal partners include Account Managers, Customer Service, Technical Account Managers, Pricing Operations, Finance, Risk, and Site Reliability Engineering. Manage case reviews, provide account support and configuration, handle compliance and risk documentation Qualifications: Bachelor’s degree or equivalent experience Minimum 7 years in a Customer Servicing, Merchant Servicing, Account Management or Customer Success Manager, or another customer-facing role; 10+ years preferred Experience delivering client-focused solutions that meet customer needs Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) Experience in Looker, Tableau, other data visualization tool, or willingness to learn Prior payments industry experience preferred Demonstrable ability to clearly communicate, compellingly present to, and successfully influence key stakeholders across functions Experience successfully navigating matrixed, cross-functional team environments Ability to work at pace and tenaciously pursue resolution of complex issues * Bias towards action and desire for continues learning and development PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com. The U.S. national annual pay range for this role is $111,500 to $191,950 PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com Who We Are: To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

recentlyvia universal intelligenceApply ›

Paypal office locations

Berlin, BE, DE New York, NY London, England, UK Berlin, Berlin, Germany Luxembourg, Luxembourg, Luxembourg Omaha, NE, US

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