Jobs in Omaha Ne Us

Business Operations Analyst

From $401,000/yr

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Business Operations AnalystAbout your role: As a Business Operations Analyst, you will support Network and Payment Operations by leading strategic and operational initiatives that strengthen financial integrity, regulatory compliance, and operational performance across complex payment ecosystems. You will work closely with Product, Data, Technology, Legal, Finance, Risk, and Audit partners to improve controls, enhance visibility, and deliver scalable processes that support business growth and network modernization. What you'll do: * Lead cross-functional initiatives related to interchange fee legislation, delivering compliant, scalable, and auditable operational solutions * Develop playbooks, readiness plans, process documentation, and training materials to support operational execution across internal teams and business partners * Analyze financial and operational data to improve performance visibility, support profitability goals, and identify opportunities for cost efficiency * Execute and validate interchange fee calculations, manual pricing adjustments, reconciliation activities, and transaction handling requirements across payment operations * Partner with Finance, Risk, Audit, Product, Data, Technology, and Legal teams to strengthen controls, maintain audit-ready documentation, and support remediation activities * Standardize operational processes and reporting practices to improve efficiency, accuracy, transparency, and regulatory compliance * Prepare progress updates, risk assessments, and operational outcomes for stakeholders and executive leadership * Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: * 6+ years of experience in business operations, payment operations, financial planning and analysis, financial controls, data analytics, or financial services operations * 6+ years of experience supporting cross-functional projects in complex, high-volume environments with a focus on operational process improvement, controls, and compliance * 6+ years of experience analyzing payment network activity, interchange fee structures, transaction accounting, or regulatory requirements within financial services or payments * Experience using data and reporting tools such as Alteryx, Cognos, Power BI, Salesforce, Power Query, Advanced Excel, or similar analytics and workflow platforms * Ability to interpret financial and operational data, produce key performance indicator reporting, and communicate findings to business partners and leadership * Bachelor’s Degree or higher in finance, business, economics, or a related field, or equivalent combination of education, related experience and/or military experience Experience that would be great to have: * Master of Business Administration (MBA), Certified Management Accountant (CMA), Certified Public Accountant (CPA), or equivalent advanced credential * Experience supporting initiatives related to interchange exclusions for tax, gratuity, charitable donations, or similar fee categories * Experience automating reporting, reconciliation, or payment processes to improve scalability and transparency * Familiarity with enterprise data governance, audit support, or control remediation initiatives How you'll work: * This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. * This role requires use of a computer and audio equipment. Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Benefits at Fiserv: * Fuel Your Life program to support your physical, financial, social, and emotional well-being. * Paid holidays and generous time away policies. * No-cost mental health support through Employee Assistance Programs. * Living Proof program to recognize your peers’ extra effort with points redeemable for rewards. * Eight Employee Resource Groups to foster a collaborative culture and expand your network. * Unparalleled professional growth with training, development, and internal mobility opportunities. * Medical, dental, vision, life, and disability insurance options available from day one. * Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan. * Tuition assistance and reimbursement program. * Paid parental and military leave. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: * Apply using your legal name * Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Operations Manager

$76,000 - $98,800/yr

Position Summary The primary function of the operations manager is to be responsible for the successful day-to-day management, administration, and reporting of all business activities including, but not limited to, planning, budgeting, scheduling, delivery, inventory accuracy, business metrics, and safety related functions. Those duties are meant to optimize current processes in an organized manner that will increase operating efficiency while empowering employees to be successful. The Operations Manager must successfully adhere to and seek out ways to improve the organization’s levels of service and values. Duties \& Responsibilities* Effectively navigate operational demands while communicating internally and ultimately servicing the customer/orders the best way possible. * Maintain appropriate inventory levels in the yard and damaged inventory. Oversee monthly cycle counting and close out procedures. Understand the financial operations of volume-buy and selling, profit margins, and P \& L statements. Oversee that all delivery personnel adhere to OSHA and GMS policies while working in the warehouse, operating equipment, and at the jobsite. Perform weekly and monthly GMS management safety reviews in collaboration with the Safety Manager Oversee the cleanliness and maintenance of warehouse and yard areas. Responsible for full-cycle delivery management by removing any damaged materials, ensuring orders are stocked correctly, and checked off by the appropriate manager. Always maintain open and clear lines of communication with customers, informing them of any issues related to their order \& delivery if they should arise. Monitor delivery of materials from other yards to coordinate with agreed upon “Drop Dead” time. * Identify and coordinate daily activities of all team members; inspire your team to achieve desired results in productivity, teamwork, safety, quality, and job knowledge. * Collaborate across departments to drive optimal productivity; foster an environment in which diverse backgrounds are respected and valued. Ensure performance plans are set, maintained, and continuously improved; generate creative solutions to identify improvements in processes. * Maintain level of service requirements throughout the process May prepare and track lien releases. Basic Qualifications* Bachelor’s Degree * Minimum of 3 years of related work experience * Strong Microsoft office skills Effective team player and leader with strong communication skills Experience in and knowledge of construction industry and building materials strongly preferred. Distribution experience preferred. Core Competencies: Strive to do the right thing by displaying trust and integrity. Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others’ opinions and ideas and demonstrating a positive and humble attitude. * Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done. Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members. Help champion an inclusive working environment by: Empowering others to bring their full selves to the workplace. Celebrating, welcoming, and valuing the different backgrounds and experiences that make up our workforce. Recognizing that all team members are valued, regardless of race, background, tenure, or title. * Ability to self-manage, show initiative, be proactive, and drive results. * Communicate professionally, both verbally and in writing to coworkers and customers Physical Requirements* Will occasionally move about inside the office to access files, office machinery, etc. * Must be able to operate basic office machinery. * Must be able to communicate with team and management and be able to exchange accurate information in these situations. * Ability to work in an office environment, warehouse, and on a job site. Required Cognitive Skills* Must be able to problem solve and prioritize tasks. * Must be able to manage stress depending on deadlines and ongoing projects. * Must be able to multitask. * Must be able to receive and analyze information. * Must be able to quickly communicate solutions if problems occur. * Must be able to demonstrate a high degree of sound judgement and initiative. Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance. This job description is subject to change at any time. Job Location: Drywall Supply, Inc. - Omaha 11351 South 145th Street Omaha, NE 68138 ‎ As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law. ‎ Medical, Dental, Vision, Disability \& Life Insurance, Wellness Benefits, 401(k) Retirement Plan, Employee Stock Purchase Program, Paid Holidays \& Vacation Days, Professional Growth Opportunities, Development \& Training Programs. All benefits subject to eligibility. ‎‎ ‎ Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement. Benefits * Competitive salaries for all team members paid weekly * 401(k) Retirement Plan with company matching * Employee Stock Purchase Program * Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays * Paid Parental Leave, Adoption Assistance Program * Medical, Dental and Vision Benefits * Flexible and Dependent Care Spending Accounts * Company paid Life insurance and Short-Term Disability * Additional Life Insurance and Long-Term Disability also offered * Mental, Physical and Emotional Well-Being Programs for Employees and Families * Wellness Program and Safety Program with Bonuses for our Drivers * Employee Referral Bonus Program

Fitness Trainer – Neuro Rehabilitation (Inpatient & Outpatient)

We are seeking a motivated, compassionate Fitness Trainer to support individuals across the continuum of neuro rehabilitation in both an inpatient rehabilitation setting and an outpatient community gym with a CrossFit-style training model. This role is ideal for a professional who is passionate about movement, recovery, and helping people rebuild strength, confidence, and independence following neurological injury or illness. Key Responsibilities * Design and lead individualized and small-group exercise sessions for patients and community members with neurological conditions and rehabilitation goals. * Support functional strength, endurance, mobility, balance, and coordination training in alignment with neuro rehabilitation principles. * Work collaboratively with rehabilitation clinicians and other team members to carry out safe, goal-oriented training programs. * Adapt exercises and equipment to meet a wide range of physical, cognitive, and sensory needs. * Monitor participant performance, progress, tolerance, and safety during all training sessions. * Provide encouragement, education, and accountability to help participants build confidence and long-term wellness habits. * Maintain a clean, organized, and welcoming training environment across both inpatient and outpatient spaces. * Document participation, progress, and relevant observations according to organizational expectations. Required Qualifications * Experience in personal training, strength and conditioning, corrective exercise, or rehabilitation-based fitness programming. * Strong interest in or experience working with individuals with neurological diagnoses such as stroke, brain injury, spinal cord injury, and other complex conditions. * Ability to coach movement safely and effectively for participants with varying functional abilities. * Excellent interpersonal, motivational, and communication skills. * Current CNA certification or ability to obtain upon hire. * Ability to work in both a clinical inpatient environment and a community-based fitness setting. Preferred Qualifications * Bachelor’s degree in Exercise Science, Kinesiology, Health Promotion, or a related field. * Personal training certification from a recognized organization. * Experience in adaptive fitness, functional training, or CrossFit-style programming. * Previous exposure to inpatient rehabilitation, outpatient therapy, or medical fitness settings. * Knowledge of neuroplasticity, motor learning, and evidence-informed exercise principles in neurological recovery. Work Environment This position spans two unique but complementary environments: an inpatient rehabilitation facility and an outpatient community gym designed around functional, high-engagement training. The ideal candidate is comfortable adjusting coaching style, pace, and programming to meet the needs of individuals at different stages of recovery while maintaining a strong focus on safety, inclusion, and progress. How to Apply If you are passionate about helping individuals maximize recovery and performance through movement, we encourage you to apply. Please submit your resume and answer the question in Paylocity outlining your experience and interest in neuro rehabilitation and functional fitness.

Executive Assistant to CEO

From $10/yr

Berry Law is seeking a highly organized and proactive Executive Assistant to work directly with the Chief Executive Officer, playing a critical role in advancing strategic initiatives, optimizing executive effectiveness, and helping move the organization forward through strong operational support and coordination Position Overview The Executive Assistant to the CEO provides high-level administrative, operational, and strategic support to the Chief Executive Officer of a growing law firm. This role goes beyond traditional executive assistance and includes direct support for the CEO’s work as a public speaker and podcast host. The ideal candidate is highly organized, technologically savvy, proactive, and capable of managing complex priorities with discretion, professionalism, and sound judgment in a fast-paced, high-visibility environment. Key Responsibilities Executive \& Administrative Support * Provide comprehensive support to the CEO, managing day-to-day administrative and operational needs * Manage, monitor, and prioritize all CEO email communications, ensuring timely responses, appropriate delegation, and follow-up aligned with the CEO’s priorities * Manage a complex and dynamic calendar, including firm leadership meetings, legal-industry commitments, speaking engagements, travel, and media appearances * Serve as the primary gatekeeper for the CEO, screening and prioritizing requests and communications * Prepare agendas, briefing materials, presentations, and follow-up action items for meetings and initiatives * Coordinate domestic and occasional international travel, including itineraries, logistics, and expense tracking * Handle confidential, sensitive, and privileged information with the highest level of discretion * Support internal firm initiatives, leadership projects, and strategic priorities as assigned Public Speaking \& Media Support * Coordinate logistics for speaking engagements, conferences, and events, including travel, contracts, deadlines, AV requirements, and materials * Track speaking opportunities, submissions, confirmations, and post-event follow-up * Prepare and organize speaker packets, media kits, outlines, slides, and supporting materials in coordination with internal teams or external partners * Manage contracts, invoices, and timelines related to speaking engagements Podcast Support * Coordinate podcast recording schedules, guest bookings, and production timelines * Manage guest outreach, confirmations, releases, and follow-up communications * Assist with episode planning, content organization, and show notes * Coordinate with editors, producers, and marketing teams to ensure timely production and release Communication, CRM \& Project Support * Act as a liaison between the CEO and firm leadership, staff, clients, vendors, and external partners * Draft, edit, and manage professional correspondence and communications * Maintain and manage CRM systems, ensuring data accuracy, organization, reporting, and workflow support * Track deadlines, deliverables, and commitments to ensure accountability and timely completion * Support project management efforts across executive, media, and firm initiatives * Ensure all CEO projects cross the finish line on time by implementing the 10-80-10 rule for project management Qualifications * Bachelor’s degree required; MBA or experience as an Aide-De-Camp preferred * PMP (Project Management Professional) certification preferred * Experience as an executive, law firm administrator, paralegal or executive assistant preferred * Exceptional organizational, time-management, and multitasking skills * High digital literacy, with the ability to quickly learn and leverage new tools, platforms, and systems * Experience managing and maintaining a CRM, including data integrity and reporting * Strong written and verbal communication skills * High level of professionalism, discretion, and judgment * Proficiency with Microsoft Office, Google Workspace, calendar management tools, virtual meeting platforms, and collaboration software * Experience supporting public-facing executives, speakers, or content creators is a strong plus Personal Attributes * Proactive, resourceful, and solutions-oriented * Comfortable working with a high-visibility executive and shifting priorities * Calm under pressure with exceptional attention to detail * Collaborative, service-minded, and highly dependable Why Join Us * Work closely with a dynamic CEO shaping the strategic direction of a growing law firm * Exposure to executive leadership, media, public speaking, and podcast initiatives * Opportunity for professional growth and expanded responsibility within a mission-driven organization Be a Part of a Winning Team: * Recognized by Inc. Magazine's 5000 fastest-growing companies for six consecutive years, Law Firm 500 for five years in a row, Inc.'s 2023 Best in Business for Veteran Support, Department of Labor Hire Vets award, and the Secretary of Defense Pro-Patria award. * 2023 Military Times Best for Vets: Employers List * Comprehensive health insurance (medical, dental, vision) * 401(k) retirement plan with employer matching * Generous paid time off (PTO) and paid holidays Berry Law is an equal opportunity employer.

Registered Nurse

The Position ---------------- Incumbent works under the direction of the Chief Nursing Officer or designee, overseeing nursing care, supervising nursing staff and ensuring care needs are met and in accordance with physician orders, nursing scope of practice, nursing standards of care, and policies and procedures. Essential Functions ----------------------- Assess patients /residents, initiate physician orders, and administer medications, complete procedures and provide treatments. Establish and maintain effective work relationships with clients, supervisors, County employees, elected officials, attorneys, law enforcement, judges, outside agencies, vendors, and the public. Comply with Civil Service policies and regulations, collective bargaining agreements, County policies, department policies and laws to create a cooperative, safe, respectful and quality work environment. Plan, coordinate, and supervise nursing care ensuring compliance with standards of care, policy/procedures. Observe and take appropriate action regarding desired effects, side effects, interactions, and contraindications associated with the medication(s) administered. Perform direct hands-on care and provide patient/resident education. Develop, document, and implement individualized interdisciplinary care plans ensuring care/medical needs are met and completing sections of the Minimum Data Set (MDS) assessment. Document assessments, care, education and observations in medical record. Assist with supervising assigned staff (e.g. orienting, training, directing, evaluating).Work with team members, families, visitors, and volunteers creating a positive and pleasant health care environment. Complete nursing rounds, provide follow-up supervision, and assist/consult with staff ensuring quality nursing care is provided and consulting with attending physician for treatments, medications, rehabilitation, etc. Ensure resident information exchange amongst staff, conducting change-of-shift reports utilizing professional expertise in assigning staff based upon level of training/scope of practice. Serve as a resource, promote a positive work environment, and assist in resolving complaints/conflicts. Provide facility orientation to new residents and their families. Maintain confidentiality of department, resident, employee information, communication and documentation comply with privacy laws and regulations. Inform appropriate staff, resident’s guardian and physician of change in condition, continue communication, and immediately report any suspicion/allegations of abuse/neglect/misappropriation of property to Supervisor. Review and update documented plans of care anddischarge plans. Assist in the admission, transfer, and dismissal of residents, completing related documentation. Serve as a mentor/preceptor to coworkers, students, and agency/outside personnel, ensuring function within scope of practice, and helping others learn by teaching and being a positive role model. Encourage, empower, and support resident’s maintaining or regaining independence, accommodating choices, assisting in directing daily life, and helping maintain personal belongings. Investigate complaints and/or suggestions from residents, coworkers or the public; and taking steps to remedy problems. Respond to and assist with medical and psychiatric emergencies and codes. Observe, adhere to, and promote emergency/safety protocols and measures related to hazards (e.g. bio, chemical, fire, weather, internal disasters, wandering residents, community disasters). Participate in Quality Assurance and Performance Improvement (QAPI) activities. Provide and promote a positive image of DCHC and serve as a representative for community agencies, nursing schools, and the public. Cultivate, promote, and engage in an environment providing companionship and upholding self-worth. Treat residents, coworkers and the public with dignity and respect. Complete resident pre-admission assessment at other hospitals. Complete pre-admission nursing assessments reviewing medical records matching resident specifics to admission criteria ensuring appropriate admission. Gather referral information, coordinating communications between departments (e.g. medical directors, physicians, discharge planners, nursing, social workers, finance, pharmacy and caregivers) ensuring a smooth admission process. Monitor, evaluate and improve the admission/referral process. Promote and maintain a clean and safe work environment ensuring malfunctioning equipment tagged for repairs and removal. Maintain job knowledge and skills (e.g. journals, meetings, workshops, webinars, seminars, continuing education). Safely operate a motor vehicle when required to travel on County business. Report to work at assigned location with regular, consistent attendance. Perform other duties as assigned and directed. Education and Work Experience and Other Requirements -------------------------------------------------------- Associate’s degree or diploma from an accredited college or university in nursing required. Registered Nurse with current Nebraska nursing license from a compact state recognized by the Nebraska Board of Nursing upon hire and maintained in good standing throughout employment required. Bachelor’s degree in nursing (BSN) preferred. Experience with Electronic Health Care Records preferred. Experience in a health care environment including acute care, skilled rehabilitation, skilled nursing or long-term care preferred. Basic life support/cardiopulmonary resuscitation (CPR) certification within three (3) months of hire and maintained throughout employment required. Valid driver’s license upon hire and maintained throughout employment required. Completion of pre-employment criminal record check, conditional drug screen, and physical assessment required. Physical Requirements \& Working Conditions ----------------------------------------------- The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed indoors in a healthcare facility. Noise level is usually moderate to loud. Work hours are typically standard day-shift hours; however, schedules may vary (e.g. days, shifts, hours, weekends, overtime/extra hours, holidays, emergency call-in). Work involves potential exposure to biohazards and risk of injury from distraught individuals. Work may be stressful when dealing with time constraints, multiple/changing priorities, limited resources, emergency situations and uncooperative/irate individuals. Work requires some physical activity, including extended periods of standing, walking, bending, frequent reaching, and occasional sitting, kneeling, climbing, stooping, crouching, and balancing. Work also requires the ability to frequently lift/carry up to 50 pounds and push/pull up to 50 pounds of force with grip strength of 65 pounds. Required sensory abilities include vision, hearing and touch. Visual abilities, correctable to normal ranges, include close, distance, color and peripheral vision, depth perception and the ability to adjust focus. Communication abilities include the ability to talk and hear within normal ranges. Incumbent must possess eye hand coordination and manual dexterity necessary to operate computers and other equipment. Douglas County is an EOE - Disability/Veterans*

Manager, Enterprise Servicing

$111,500 - $191,950/yr

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Description Summary: This job identifies client needs, develops communication frameworks, establishes metrics, drives training programs, publishes insights, develops service offerings, refines issue management processes, establishes monitoring frameworks, champions customer advocacy, synthesizes feedback, identifies growth opportunities, and leads initiatives for merchant satisfaction. Job Description: Essential Responsibilities: Proactively identifies and addresses client needs by conducting regular check-ins and assessments, delivering tailored solutions that enhance their experience. Develops organizational communication frameworks that enhance transparency and alignment with merchants, ensuring a cohesive approach to client interactions. Establishes metrics and KPIs to measure client satisfaction and service effectiveness. Drives strategic initiatives that embed continuous improvement within the organization. Drives the development of comprehensive training programs for both clients and team members, ensuring high levels of product knowledge across the organization. Establishes thought leadership within the organization by publishing insights on industry trends and their implications for clients. Leads initiatives to develop innovative and customized service offerings based on thorough client insights and evolving market needs. Develops and refines processes for complex issue management, driving organizational excellence in problem resolution and enhancing client satisfaction. Establishes comprehensive monitoring frameworks that enhance service delivery and ensure optimal client experiences across the organization. Champions a culture of customer advocacy throughout the organization, ensuring that client perspectives are prioritized in all initiatives. Synthesizes merchant feedback into actionable insights, influencing broader account strategy and service improvements while presenting findings to senior leadership to drive organizational change. Strategically identifies and prioritizes high-impact growth opportunities that align with both merchant needs and business objectives, fostering strong relationships with key accounts. Leads comprehensive initiatives that consistently drive high levels of merchant satisfaction and long-term loyalty, including developing strategic partnerships and value-added services. Expected Qualifications: 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional_Responsibilities_And_Preferred_Qualifications: EnterpriseServicingSpecialist (ESS)Job Description The ESS provides outbound/proactive and inbound/reactive support, maintenance and consultation, providing assigned merchants with effective issue resolution within established SLAs, supporting merchant servicing actions and ensuring operational excellence to maximize merchant health. The individual acts as the first point of contact for all servicing requests and advocates for their assigned portfolio of accounts. Responsibilities: Provide general (e.g., account configuration and transaction inquiries) and case (e.g., appeals request) account service Educate merchant on product and account operations best practice (e.g., help answer specific product questions directly or by connecting to SMEs) Drive continuous improvement in servicing metrics, including SLAs, ticket resolution, and operational contact volume and merchant satisfaction Address compliance, risk, and regulatory documentation tasks (e.g., PCI DSS compliance) Resolve merchant disputes/adjudications, including process documentation and communication Monitor and be ultimately accountable for customer service completion on lower complexity servicing intents Drive issue resolution for high complexity intents in partnership with specialist teams, Internal partners include Account Managers, Customer Service, Technical Account Managers, Pricing Operations, Finance, Risk, and Site Reliability Engineering. Manage case reviews, provide account support and configuration, handle compliance and risk documentation Qualifications: Bachelor’s degree or equivalent experience Minimum 7 years in a Customer Servicing, Merchant Servicing, Account Management or Customer Success Manager, or another customer-facing role; 10+ years preferred Experience delivering client-focused solutions that meet customer needs Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) Experience in Looker, Tableau, other data visualization tool, or willingness to learn Prior payments industry experience preferred Demonstrable ability to clearly communicate, compellingly present to, and successfully influence key stakeholders across functions Experience successfully navigating matrixed, cross-functional team environments Ability to work at pace and tenaciously pursue resolution of complex issues * Bias towards action and desire for continues learning and development PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com. The U.S. national annual pay range for this role is $111,500 to $191,950 PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com Who We Are: To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Medical Assistant

Community Alliance, a pioneer in community mental health care in Nebraska for four decades is seeking a Medical Assistant with clinic experience to work in our integrated health care setting providing services to behavioral health and primary care patients. This position requires a Medical Assistant certification or Licensed Practical Nurse license. Medication Aide and BLS/CPR certification is required. The core hours for this position are Monday - Friday, 8:30AM - 5:00PM, with future one day per week rotation for an evening shift from 5:00PM - 8:00PM. Under the direction and supervision of the Clinic Manager- Integrated Health Care Services, the Medical Assistant is responsible for the delivery of primary and behavioral health care and administrative responsibilities that places an emphasis on quality of care and customer service within an integrated care setting. The Medical Assistant will work under the direction of a licensed practitioner and will work collaboratively with all clinic services staff and other Community Alliance program staff in support of direct patient care. An individual in this role utilizes his/her professional knowledge, skills, and judgment in the conduct of his/her duties and contributes to the maintenance of a safe, supportive, rehabilitative, engaging, and welcoming environment for persons served and visitors to the organization. Prepares patient for provider exam by reviewing medical records, weighing patient, measuring waist circumference and CO2 level, checking vital signs, performing medication reconciliation and obtaining information relevant to the patient’s holistic care plan. Performs medication reviews and works with patients toward medication adherence. Handles prescription renewals and inquiries to facilitate quality patient care. Performs telephone triage to determine patient needs by recording and reporting patient condition to provider and advising patient based on provider instructions. Returns patient phone messages from the Nurse Line according to protocol and documents disposition in the EHR system. Anticipates, recognizes, prevents, and resolves problems before they occur so the issues can be addressed before they escalate into bigger problems in the future. Applies critical thinking skills and problem solve techniques throughout the day and remains flexible and adaptable based on patient needs. Assists and/or performs phlebotomy with proper labeling and handling of specimens, accurately completes requisitions, and collects specimens according to standard procedures/protocols and performing and documenting quality control activities. Administers medications and vaccines as directed by providers. Assists providers with routine and complex procedures. Records patient information, encounters, and charges utilizing electronic health record and other technology. Collaborates and coordinates with other team members and other organizations regarding the patient’s care plan. Assists the team in engaging the patient in holistic services and follow up appointments. Orders supplies and maintains supply inventory. Cleans and stocks exam rooms; sterilize equipment and instruments. Performs routine testing of equipment and compliance duties. Provides information and education to patients and their families on chronic disease management, health and wellness, and preventative measures to ensure adequate awareness of needs and recommends appropriate community resources as needed. Follows clinic workflows and suggests opportunities for improved patient care. Performs other duties as assigned. Successful completion of Medical Assistant diploma required, certification from a recognized institution preferred, or Licensed Practical Nurse (LPN) required. Minimum two (2) years successful work experience as Medical Assistant or LPN in a clinic required, mental health clinic experience preferred. Current Nebraska Medication Aide license required. Current BLS/CPR certificate required. Demonstrated organizational skills, dependability in attendance and timeliness, and ability to be flexible and adaptable to changing work conditions. Strong written and verbal communication skills. Demonstrated ability to work as part of a team, and consistently present welcoming, professional, and customer-oriented environment. #INDEED

Manager, Enterprise Servicing

$111,500 - $191,950/yr

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Description Summary: This job identifies client needs, develops communication frameworks, establishes metrics, drives training programs, publishes insights, develops service offerings, refines issue management processes, establishes monitoring frameworks, champions customer advocacy, synthesizes feedback, identifies growth opportunities, and leads initiatives for merchant satisfaction. Job Description: Essential Responsibilities: Proactively identifies and addresses client needs by conducting regular check-ins and assessments, delivering tailored solutions that enhance their experience. Develops organizational communication frameworks that enhance transparency and alignment with merchants, ensuring a cohesive approach to client interactions. Establishes metrics and KPIs to measure client satisfaction and service effectiveness. Drives strategic initiatives that embed continuous improvement within the organization. Drives the development of comprehensive training programs for both clients and team members, ensuring high levels of product knowledge across the organization. Establishes thought leadership within the organization by publishing insights on industry trends and their implications for clients. Leads initiatives to develop innovative and customized service offerings based on thorough client insights and evolving market needs. Develops and refines processes for complex issue management, driving organizational excellence in problem resolution and enhancing client satisfaction. Establishes comprehensive monitoring frameworks that enhance service delivery and ensure optimal client experiences across the organization. Champions a culture of customer advocacy throughout the organization, ensuring that client perspectives are prioritized in all initiatives. Synthesizes merchant feedback into actionable insights, influencing broader account strategy and service improvements while presenting findings to senior leadership to drive organizational change. Strategically identifies and prioritizes high-impact growth opportunities that align with both merchant needs and business objectives, fostering strong relationships with key accounts. Leads comprehensive initiatives that consistently drive high levels of merchant satisfaction and long-term loyalty, including developing strategic partnerships and value-added services. Expected Qualifications: 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional_Responsibilities_And_Preferred_Qualifications: EnterpriseServicingSpecialist (ESS)Job Description The ESS provides outbound/proactive and inbound/reactive support, maintenance and consultation, providing assigned merchants with effective issue resolution within established SLAs, supporting merchant servicing actions and ensuring operational excellence to maximize merchant health. The individual acts as the first point of contact for all servicing requests and advocates for their assigned portfolio of accounts. Responsibilities: Provide general (e.g., account configuration and transaction inquiries) and case (e.g., appeals request) account service Educate merchant on product and account operations best practice (e.g., help answer specific product questions directly or by connecting to SMEs) Drive continuous improvement in servicing metrics, including SLAs, ticket resolution, and operational contact volume and merchant satisfaction Address compliance, risk, and regulatory documentation tasks (e.g., PCI DSS compliance) Resolve merchant disputes/adjudications, including process documentation and communication Monitor and be ultimately accountable for customer service completion on lower complexity servicing intents Drive issue resolution for high complexity intents in partnership with specialist teams, Internal partners include Account Managers, Customer Service, Technical Account Managers, Pricing Operations, Finance, Risk, and Site Reliability Engineering. Manage case reviews, provide account support and configuration, handle compliance and risk documentation Qualifications: Bachelor’s degree or equivalent experience Minimum 7 years in a Customer Servicing, Merchant Servicing, Account Management or Customer Success Manager, or another customer-facing role; 10+ years preferred Experience delivering client-focused solutions that meet customer needs Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) Experience in Looker, Tableau, other data visualization tool, or willingness to learn Prior payments industry experience preferred Demonstrable ability to clearly communicate, compellingly present to, and successfully influence key stakeholders across functions Experience successfully navigating matrixed, cross-functional team environments Ability to work at pace and tenaciously pursue resolution of complex issues * Bias towards action and desire for continues learning and development PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com. The U.S. national annual pay range for this role is $111,500 to $191,950 PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com Who We Are: To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Customer Success Manager

Cohere Beauty is a diverse team of strategic collaborators, product innovators, R and D formulators, and manufacturing professionals. Built on beauty and rooted in quality, our promise is to collaborate, co-innovate, co-develop, and co-manufacture. Promoting diversity and sustainability through our facilities and supply chains, Cohere Beauty’s approach to social, safety, and environmental responsibility is grounded in a commitment to our employees, customers, and the communities where we live and work. At Cohere Beauty, we’re here for what’s next. This is an Omaha, Nebraska-based role - Relocation is not offered Job Summary The Cohere Beauty Customer Service Manager plays a pivotal role in managing and expanding our customer base while ensuring the satisfaction of existing customers. This position serves as the primary advocate for our customers, building and maintaining strong relationships while ensuring their needs are met. To satisfy this role's requirements, a strategic thinker with strong business acumen, exceptional communication skills, and a passion for delivering exceptional customer experiences is key. This is what you will do: Identify and pursue business opportunities to grow our existing customer base. Lead and manage the internal account management process, providing direction and support. Serve as the primary point of contact for cross-functional team leads, fostering effective communication and collaboration in support of our customers. Maintain relationships with customers by providing support, information, and guidance, while researching and recommending new opportunities. Understand customers’ goals, challenges, and needs, and proactively identify opportunities to enhance their experience and drive success. Collaborate with cross-functional teams to address customer needs and deliver solutions that align with their objectives. Onboard new customers, providing guidance and support through the implementation process. Lead discussions with customers in relation to their forecast, changes, and newness, and update our internal files. Monitor customer satisfaction levels and proactively address any issues to maintain high levels of retention and loyalty. Analyze customer usage data and metrics to identify trends and opportunities for optimization. Prepare reports and presentations on customer success metrics, trends, and insights. Stay updated on industry trends, best practices, and competitive landscape to better understand customers' needs. Perform other duties as assigned. This is what you will need: Bachelor’s degree or comparable experience. Proven track record of acquiring new customers and expanding product footprint in existing customer base. Strong interpersonal skills and ability to build rapport and trust with customers. Excellent communication skills, both verbal and written. Demonstrated ability to collaborate effectively with cross-functional teams. Empathetic and customer-centric mindset, Strong problem-solving skills and the ability to think critically and strategically. Proficiency in Microsoft Office Suite and CRM software. Ability to multitask, prioritize, and manage time effectively. High level of adaptability and resilience * Ability to maintain regular and predictable attendance. We enthusiastically welcome your application, as we recognize the invaluable perspective, experience, and potential you possess. Apply with us today! Together, we win! #OMA1

Registered Nurse

The Position ---------------- Incumbent works under the direction of the Chief Nursing Officer or designee, overseeing nursing care, supervising nursing staff and ensuring care needs are met and in accordance with physician orders, nursing scope of practice, nursing standards of care, and policies and procedures. Essential Functions ----------------------- Assess patients /residents, initiate physician orders, and administer medications, complete procedures and provide treatments. Establish and maintain effective work relationships with clients, supervisors, County employees, elected officials, attorneys, law enforcement, judges, outside agencies, vendors, and the public. Comply with Civil Service policies and regulations, collective bargaining agreements, County policies, department policies and laws to create a cooperative, safe, respectful and quality work environment. Plan, coordinate, and supervise nursing care ensuring compliance with standards of care, policy/procedures. Observe and take appropriate action regarding desired effects, side effects, interactions, and contraindications associated with the medication(s) administered. Perform direct hands-on care and provide patient/resident education. Develop, document, and implement individualized interdisciplinary care plans ensuring care/medical needs are met and completing sections of the Minimum Data Set (MDS) assessment. Document assessments, care, education and observations in medical record. Assist with supervising assigned staff (e.g. orienting, training, directing, evaluating).Work with team members, families, visitors, and volunteers creating a positive and pleasant health care environment. Complete nursing rounds, provide follow-up supervision, and assist/consult with staff ensuring quality nursing care is provided and consulting with attending physician for treatments, medications, rehabilitation, etc. Ensure resident information exchange amongst staff, conducting change-of-shift reports utilizing professional expertise in assigning staff based upon level of training/scope of practice. Serve as a resource, promote a positive work environment, and assist in resolving complaints/conflicts. Provide facility orientation to new residents and their families. Maintain confidentiality of department, resident, employee information, communication and documentation comply with privacy laws and regulations. Inform appropriate staff, resident’s guardian and physician of change in condition, continue communication, and immediately report any suspicion/allegations of abuse/neglect/misappropriation of property to Supervisor. Review and update documented plans of care anddischarge plans. Assist in the admission, transfer, and dismissal of residents, completing related documentation. Serve as a mentor/preceptor to coworkers, students, and agency/outside personnel, ensuring function within scope of practice, and helping others learn by teaching and being a positive role model. Encourage, empower, and support resident’s maintaining or regaining independence, accommodating choices, assisting in directing daily life, and helping maintain personal belongings. Investigate complaints and/or suggestions from residents, coworkers or the public; and taking steps to remedy problems. Respond to and assist with medical and psychiatric emergencies and codes. Observe, adhere to, and promote emergency/safety protocols and measures related to hazards (e.g. bio, chemical, fire, weather, internal disasters, wandering residents, community disasters). Participate in Quality Assurance and Performance Improvement (QAPI) activities. Provide and promote a positive image of DCHC and serve as a representative for community agencies, nursing schools, and the public. Cultivate, promote, and engage in an environment providing companionship and upholding self-worth. Treat residents, coworkers and the public with dignity and respect. Complete resident pre-admission assessment at other hospitals. Complete pre-admission nursing assessments reviewing medical records matching resident specifics to admission criteria ensuring appropriate admission. Gather referral information, coordinating communications between departments (e.g. medical directors, physicians, discharge planners, nursing, social workers, finance, pharmacy and caregivers) ensuring a smooth admission process. Monitor, evaluate and improve the admission/referral process. Promote and maintain a clean and safe work environment ensuring malfunctioning equipment tagged for repairs and removal. Maintain job knowledge and skills (e.g. journals, meetings, workshops, webinars, seminars, continuing education). Safely operate a motor vehicle when required to travel on County business. Report to work at assigned location with regular, consistent attendance. Perform other duties as assigned and directed. Education and Work Experience and Other Requirements -------------------------------------------------------- Associate’s degree or diploma from an accredited college or university in nursing required. Registered Nurse with current Nebraska nursing license from a compact state recognized by the Nebraska Board of Nursing upon hire and maintained in good standing throughout employment required. Bachelor’s degree in nursing (BSN) preferred. Experience with Electronic Health Care Records preferred. Experience in a health care environment including acute care, skilled rehabilitation, skilled nursing or long-term care preferred. Basic life support/cardiopulmonary resuscitation (CPR) certification within three (3) months of hire and maintained throughout employment required. Valid driver’s license upon hire and maintained throughout employment required. Completion of pre-employment criminal record check, conditional drug screen, and physical assessment required. Physical Requirements \& Working Conditions ----------------------------------------------- The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed indoors in a healthcare facility. Noise level is usually moderate to loud. Work hours are typically standard day-shift hours; however, schedules may vary (e.g. days, shifts, hours, weekends, overtime/extra hours, holidays, emergency call-in). Work involves potential exposure to biohazards and risk of injury from distraught individuals. Work may be stressful when dealing with time constraints, multiple/changing priorities, limited resources, emergency situations and uncooperative/irate individuals. Work requires some physical activity, including extended periods of standing, walking, bending, frequent reaching, and occasional sitting, kneeling, climbing, stooping, crouching, and balancing. Work also requires the ability to frequently lift/carry up to 50 pounds and push/pull up to 50 pounds of force with grip strength of 65 pounds. Required sensory abilities include vision, hearing and touch. Visual abilities, correctable to normal ranges, include close, distance, color and peripheral vision, depth perception and the ability to adjust focus. Communication abilities include the ability to talk and hear within normal ranges. Incumbent must possess eye hand coordination and manual dexterity necessary to operate computers and other equipment. Douglas County is an EOE - Disability/Veterans*

Customer Success Manager

Cohere Beauty is a diverse team of strategic collaborators, product innovators, R and D formulators, and manufacturing professionals. Built on beauty and rooted in quality, our promise is to collaborate, co-innovate, co-develop, and co-manufacture. Promoting diversity and sustainability through our facilities and supply chains, Cohere Beauty’s approach to social, safety, and environmental responsibility is grounded in a commitment to our employees, customers, and the communities where we live and work. At Cohere Beauty, we’re here for what’s next. This is an Omaha, Nebraska-based role - Relocation is not offered Job Summary The Cohere Beauty Customer Service Manager plays a pivotal role in managing and expanding our customer base while ensuring the satisfaction of existing customers. This position serves as the primary advocate for our customers, building and maintaining strong relationships while ensuring their needs are met. To satisfy this role's requirements, a strategic thinker with strong business acumen, exceptional communication skills, and a passion for delivering exceptional customer experiences is key. This is what you will do: Identify and pursue business opportunities to grow our existing customer base. Lead and manage the internal account management process, providing direction and support. Serve as the primary point of contact for cross-functional team leads, fostering effective communication and collaboration in support of our customers. Maintain relationships with customers by providing support, information, and guidance, while researching and recommending new opportunities. Understand customers’ goals, challenges, and needs, and proactively identify opportunities to enhance their experience and drive success. Collaborate with cross-functional teams to address customer needs and deliver solutions that align with their objectives. Onboard new customers, providing guidance and support through the implementation process. Lead discussions with customers in relation to their forecast, changes, and newness, and update our internal files. Monitor customer satisfaction levels and proactively address any issues to maintain high levels of retention and loyalty. Analyze customer usage data and metrics to identify trends and opportunities for optimization. Prepare reports and presentations on customer success metrics, trends, and insights. Stay updated on industry trends, best practices, and competitive landscape to better understand customers' needs. Perform other duties as assigned. This is what you will need: Bachelor’s degree or comparable experience. Proven track record of acquiring new customers and expanding product footprint in existing customer base. Strong interpersonal skills and ability to build rapport and trust with customers. Excellent communication skills, both verbal and written. Demonstrated ability to collaborate effectively with cross-functional teams. Empathetic and customer-centric mindset, Strong problem-solving skills and the ability to think critically and strategically. Proficiency in Microsoft Office Suite and CRM software. Ability to multitask, prioritize, and manage time effectively. High level of adaptability and resilience * Ability to maintain regular and predictable attendance. We enthusiastically welcome your application, as we recognize the invaluable perspective, experience, and potential you possess. Apply with us today! Together, we win! #OMA1