Business Operations Analyst
Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Business Operations AnalystAbout your role: As a Business Operations Analyst, you will support Network and Payment Operations by leading strategic and operational initiatives that strengthen financial integrity, regulatory compliance, and operational performance across complex payment ecosystems. You will work closely with Product, Data, Technology, Legal, Finance, Risk, and Audit partners to improve controls, enhance visibility, and deliver scalable processes that support business growth and network modernization. What you'll do: * Lead cross-functional initiatives related to interchange fee legislation, delivering compliant, scalable, and auditable operational solutions * Develop playbooks, readiness plans, process documentation, and training materials to support operational execution across internal teams and business partners * Analyze financial and operational data to improve performance visibility, support profitability goals, and identify opportunities for cost efficiency * Execute and validate interchange fee calculations, manual pricing adjustments, reconciliation activities, and transaction handling requirements across payment operations * Partner with Finance, Risk, Audit, Product, Data, Technology, and Legal teams to strengthen controls, maintain audit-ready documentation, and support remediation activities * Standardize operational processes and reporting practices to improve efficiency, accuracy, transparency, and regulatory compliance * Prepare progress updates, risk assessments, and operational outcomes for stakeholders and executive leadership * Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: * 6+ years of experience in business operations, payment operations, financial planning and analysis, financial controls, data analytics, or financial services operations * 6+ years of experience supporting cross-functional projects in complex, high-volume environments with a focus on operational process improvement, controls, and compliance * 6+ years of experience analyzing payment network activity, interchange fee structures, transaction accounting, or regulatory requirements within financial services or payments * Experience using data and reporting tools such as Alteryx, Cognos, Power BI, Salesforce, Power Query, Advanced Excel, or similar analytics and workflow platforms * Ability to interpret financial and operational data, produce key performance indicator reporting, and communicate findings to business partners and leadership * Bachelor’s Degree or higher in finance, business, economics, or a related field, or equivalent combination of education, related experience and/or military experience Experience that would be great to have: * Master of Business Administration (MBA), Certified Management Accountant (CMA), Certified Public Accountant (CPA), or equivalent advanced credential * Experience supporting initiatives related to interchange exclusions for tax, gratuity, charitable donations, or similar fee categories * Experience automating reporting, reconciliation, or payment processes to improve scalability and transparency * Familiarity with enterprise data governance, audit support, or control remediation initiatives How you'll work: * This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. * This role requires use of a computer and audio equipment. Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Benefits at Fiserv: * Fuel Your Life program to support your physical, financial, social, and emotional well-being. * Paid holidays and generous time away policies. * No-cost mental health support through Employee Assistance Programs. * Living Proof program to recognize your peers’ extra effort with points redeemable for rewards. * Eight Employee Resource Groups to foster a collaborative culture and expand your network. * Unparalleled professional growth with training, development, and internal mobility opportunities. * Medical, dental, vision, life, and disability insurance options available from day one. * Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan. * Tuition assistance and reimbursement program. * Paid parental and military leave. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: * Apply using your legal name * Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.