Account Manager
About Us: We are a mechanical, electrical, and plumbing (MEP); building automation; and industrial piping contractor. Our team offers a variety of MEP and process piping services, including design-build engineering for new construction and renovation, installation and specialty construction, maintenance, and air balancing, start-up, and energy efficiency services. Job Summary: DeBra-Kuempel is seeking to fill an Account Manager position in our Lexington, Kentucky location. The Account Manager will be responsible for managing account sales, new and existing client relations, and bringing in new business. As the lead point of contact for all client matters, you should anticipate the client’s needs, work within the company to ensure deadlines for clients are met, and help the client succeed. Essential Duties \& Responsibilities: * Management of team personnel: Service Managers, Service Coordinators, Lead Technicians, Apprentices, and Dispatchers. * Manage and maintain appropriate control of account responsibility for profit and loss. * Monitor and manage the Accounts Receivable aging status to ensure collections per company terms and reduction of Account Receivable aging to thirty days or less. * Coordination of service staff necessary to provide prompt and accurate invoicing of service contracts, as well as service repair and service projects. * Lead, mentor, coach and teach in order to expand the skill level of the Service staff; effectively delegate authority to team and departmental performance. * Provide direction to team for operational and functional duties as outlined by management. * Review staffing requirements to meet the business plan and recommend necessary changes. * Provide staff performance reviews per company guidelines; assist Human Resource Manager in maintaining accurate personnel records. * Strive to build, maintain, and create strong customer relationships. * Generate new sales with each client account. * Maintain strong relationships with existing clients and seek avenues to gain new potential clients. * Negotiate contracts with clients; establish timeline of performance. * Establish and oversee internal budgets with the company and external budgets with the client. * Work with sales team, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all sales needs met. * Collaborate with sales team to maximize profit by upselling or cross-selling. * Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training. * Meet all client needs and deliverables according to proposed timelines. * Account Manager Job Requirements and Qualifications. Qualifications: * Working hours 7:30am-4:30pm (additional hours as necessary). * Knowledge and understanding of Profit and Loss operations and applications. * Strong negotiation skills, with ability to follow through on client contracts. * Proven results of delivering client solutions and meeting sales goals. * Ability to multi-task and manage more than one client account. * Strong written and verbal communication skills are required. * The ideal candidate will demonstrate an ability to interact with all levels of the organization with a positive, engaging, proactive, and team-based style. * The ideal candidate will satisfactorily complete an industry aptitude test. * Demonstrating strong organizational skills to achieve operational profitability, document and record retention, and sound procedural operations. * Building strong Customer and Employee relations is a cornerstone of success in this role. * A professional appearance is required. * Must possess a valid driver’s license and proof of insurability. #debra #LI-LV1 #LI-Onsite Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to commute to field locations. The employee must have the ability to navigate around job site and be an approved driver per company Fleet and Driver policy. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and travel to field locations as needed. While visiting field locations, the employee may be required to work outdoors, be exposed to wet and/or humid conditions; moving mechanical and electrical parts; high, precarious places; dust, fumes or airborne particles; toxic or caustic chemicals; outside weather conditions, extended exposure to sunlight; cold and heat; risk of electrical shock and vibration. The noise level in the work environment is usually moderate to loud. Benefits: DeBra-Kuempel offers a competitive benefits package to non-union employees, including health benefits, paid time off, 401(k), tuition reimbursement, an employee assistance program, company discounts, and more. Employees covered by a collective bargaining agreement will receive benefits as negotiated within their specific CBA and may be eligible to participate in our voluntary supplemental union benefits program. Equal Opportunity Employer: As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Affirmative Action Policy: Please review our Affirmative Action Policy. Notice to Prospective Employees: Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.