Jobs at Compass

4 open positions · $201 - $130,000

Open roles

Customer Success Manager Regional Marketing Manager (Travel Retail)BUSINESS ANALYST-(REMOTE)

Regional Marketing Manager (Travel Retail)

Geylang, S00, SGFrom $202/yr

We are partnering with a global travel retailer to look for a Regional Marketing Manager . In this pivotal role, you will bridge the gap between physical retail and digital commerce. You will be crafting holistic customer journeys that drive foot traffic, optimize online user experience, and build lasting loyalty. If you are data-driven, creative, and ready to lead a high-performing team in a fast-paced environment, we want to hear from you. Key Responsibilities As a Regional Marketing Manager, you will drive the regional O2O (online-to-offline) strategy, designing marketing campaigns that simultaneously boost in-store traffic and optimize online conversions. Leading the digital roadmap, you will focus on user experience and Conversion Rate Optimization (CRO) while directing visual merchandising and promotional activities on the ground. Beyond execution, you will own the marketing budget, utilizing deep data analytics to track KPIs and maximize ROI across all touchpoint. Key Requirements Bachelor’s degree in Business, Marketing, or Management with at least 6 to 8 years’ experience in retail marketing and a proven track record of driving sales conversion and commercial performance. Hands-on experience with content management systems and analytics tools such as SAP, Power BI, and Microsoft Excel. Strong commercial acumen and analytical capability, with demonstrated experience in budget management and measuring ROI. Excellent negotiation, influencing, and stakeholder management skills, with the ability to build and sustain long-term, cross-functional partnerships. Please note that only short-listed candidates will be contacted. Executive Compass Pte Ltd. Co. Registration no.: 202400973R | EA Licence no.: 24S2107 | Reg No. R1110985 Welcome to Executive Compass - Redefining Talent Acquisition/Headhunt for the Digital Age! In the pulsating heartbeat of the contemporary business world, where innovation is the currency and dynamism is the norm, Executive Compass emerges as a trailblazer in the realm of recruitment. We are not just a recruitment company; we are architects of career journeys, matchmakers of talent, and champions of the modern workplace ethos. At Executive Compass, we transcend traditional recruitment paradigms, embracing a youthful spirit and an unapologetic commitment to innovation. Our approach is as dynamic as the talent we seek and the companies we serve, and we pride ourselves on being the disruptors of the status quo.

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Customer Success Manager

Nashville, TN, USFrom $201/yr

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. Please note: this role is 100% in-office in Nashville, TN (615 Woodland Street). As a Customer Success Manager, AKA "Agent Experience Manager", you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience. At Compass You Will: * Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings * Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues. * Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions * Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests * Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass * Support ongoing projects such as new office openings, national initiatives, and new Expansion/M\&A activity * Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent * Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change What We're Looking For: * 2-3 years of experience in customer service, training, office management, hospitality, or operations * Previous experience in real estate a plus * Previous experience with live or remote training a plus * Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus * Passion for supporting and serving agents trying to grow their businesses * The ability to establish credibility with key agent decision-makers and influencers * Great listening skills, connects well with others, and is empathetic of the customer's pain points * A passion for creating community within a space; you encourage in-office interaction, bonding and engagement * Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly * Skilled communicator with great interpersonal skills, ability to build and manage relationships * Meticulous attention to detail, highly organized * Strong creative writing skills and eye for design * Ability to work in the office during standard operating hours * Ability to lift up to 25 lbs Perks that You Need to Know About: Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance. Do your best work, be your authentic self. At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers. Notice for California Applicants Los Angeles County Fair Chance Notice

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Customer Success Manager

Nashville, TN, USFrom $201/yr

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. Please note: this role is 100% in-office in Nashville, TN (615 Woodland Street). As a Customer Success Manager, AKA "Agent Experience Manager", you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience. At Compass You Will: * Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings * Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues. * Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions * Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests * Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass * Support ongoing projects such as new office openings, national initiatives, and new Expansion/M\&A activity * Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent * Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change What We're Looking For: * 2-3 years of experience in customer service, training, office management, hospitality, or operations * Previous experience in real estate a plus * Previous experience with live or remote training a plus * Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus * Passion for supporting and serving agents trying to grow their businesses * The ability to establish credibility with key agent decision-makers and influencers * Great listening skills, connects well with others, and is empathetic of the customer’s pain points * A passion for creating community within a space; you encourage in-office interaction, bonding and engagement * Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly * Skilled communicator with great interpersonal skills, ability to build and manage relationships * Meticulous attention to detail, highly organized * Strong creative writing skills and eye for design * Ability to work in the office during standard operating hours * Ability to lift up to 25 lbs Perks that You Need to Know About: Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance. Do your best work, be your authentic self. At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

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BUSINESS ANALYST-(REMOTE)

GA, USremote$115,000 - $130,000/yr

Salary: $115,000-$130,000 Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more. Job Summary We empower our product teams to solve hard problems in ways that our operators love and that work for our business. We are looking for a Business Analyst to support the food intelligence and menu strategy for MenuWorks, Compass Group’s enterprise menu management and culinary planning platform. The MenuWorks Business Analyst serves as the primary business analyst for one or more product initiatives, assisting in discovery activities, defining functional solutions, and partnering with Product Managers to deliver valuable customer outcomes. This role moves beyond documentation to become a trusted advisor who combines customer insights, operational knowledge, and data analysis to recommend product improvements. Business Analysts independently own the analysis and functional definition of medium-sized initiatives, help maintain strong feedback loops throughout delivery, and provide insights that inform Product Manager prioritization and product direction. Key Responsibilities * Analyze complex business processes, identify gaps and root causes, and recommend scalable functional solutions aligned with product strategy. * Own requirements and functional design for medium-sized product initiatives. * Facilitate workshops, interviews, and process mapping sessions. * Write high-quality user stories, acceptance criteria, functional documentation, and test scenarios. * Define business rules, workflows, success metrics, data requirements, and release readiness criteria. * Partner with Product Managers by providing process, customer, operational, and data insights that inform backlog prioritization. * Perform data analysis to validate assumptions, identify trends, measure product success, and support continuous improvement. * Establish and support data stewardship practices, including documenting business data definitions, validating data quality and reporting consistency, and partnering with data owners to resolve gaps or inconsistencies. * Plan and facilitate business User Acceptance Testing (UAT), including identifying stakeholder participants, developing test scenarios and documentation, coordinating testing activities, tracking findings, and supporting business sign-off and release readiness. * Support roadmap planning through research, competitive analysis, and operational insights that inform Product Manager strategy and prioritization. * Support customer demonstrations, training sessions, and product rollout activities. * Participate in release, iteration, and other agile-related activities. Qualifications * Bachelor's degree or equivalent experience * 3–5 years of experience in Business Analysis, Product Analysis, or Product Management * Strong experience gathering requirements for enterprise software products * Excellent analytical, facilitation, and documentation skills * Experience working within Agile software development teams * Ability to independently manage multiple initiatives Preferred: * Experience with Azure DevOps or Jira * Experience supporting B2B SaaS products * Experience in food systems/management (e.g., nutrition regulation, supply chain, menu planning, or food service) * Knowledge of SQL, Power BI, Tableau, or other analytics tools * Certified Scrum Product Owner (CSPO) or Agile training Apply to Compass Group today! Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Compass Technology maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits. * Medical * Dental * Vision * Life Insurance/ AD * Disability Insurance * Retirement Plan * Paid Time Off * Holiday Time Off (varies by site/state) * Associate Shopping Program * Health and Wellness Programs * Discount Marketplace * Identity Theft Protection * Pet Insurance * Commuter Benefits * Employee Assistance Program * Flexible Spending Accounts (FSAs) * Paid Parental Leave * Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be p formed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\CorpAndFoodbuy.pdf Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Req ID: 1583480 Compass Technology MARY DICKSON

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Compass office locations

Geylang, S00, SG Nashville, TN, US GA, US

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