Jobs at Buzz Solutions

Product Manager

Remote, USremote

About The Role: This is a hands-on Product Manager role focused on product execution, feature development, cross-functional coordination, and delivery operations. You will work closely with engineering, UI/UX design, customer support, solutions engineering, and company leadership to help define, coordinate, and deliver product capabilities across the PowerAI platform. This role is best suited for someone with approximately 4–7 years of SaaS product management experience who enjoys solving operational and workflow challenges, collaborating closely with technical teams, and helping growing organizations mature their product development practices. This is not a Product Lead, Head of Product, or Product Strategy role. Company-level product vision, roadmap direction, and strategic prioritization are led by executive leadership. Instead, this role is responsible for translating strategic direction, customer feedback, and operational requirements into: * clear product requirements and workflows, * coordinated cross-functional execution, * structured release and delivery processes, * and high-quality product outcomes for customers. The ideal candidate is highly organized, detail-oriented, collaborative, technically curious, and comfortable influencing teams without direct authority. The ideal candidate is comfortable working in a collaborative, engineering-led environment and helping improve cross-functional alignment, delivery consistency, and product development structure over time. Experience with AI-enabled products, workflow platforms, infrastructure software, or operational SaaS products is strongly preferred. This role requires someone who is proactive, adaptable, and comfortable operating in an evolving environment. The right candidate enjoys bringing structure to ambiguity, improving processes over time, and collaborating closely with both technical and customer-facing teams to advance initiatives. Key Responsibilities * Translate customer needs, business priorities, and leadership direction into actionable product requirements * Write clear product requirement documents (PRDs), user stories, acceptance criteria, workflows, and release documentation * Manage and prioritize the product backlog in partnership with leadership and engineering * Coordinate feature development through planning, sprint execution, testing, release, and post-launch evaluation * Help drive clarity when requirements, priorities, or scope are ambiguous * Partner closely with the engineer, UI/UX design, customer support, and solutions engineering team * Facilitate communication between technical and non-technical stakeholders * Participate in sprint planning, backlog grooming release reviews, and product discussions * Help ensure product releases align with intended customer workflows and business objectives * Collaborate with UI/UX design on feature workflows, user experience, and interaction patterns * Contribute to feature-level solution design, edge-case analysis, and usability improvements * Gather and synthesize feedback from customers, internal teams and support tickets and product usage * Help improve product development processes, release coordination, and cross-functional collaboration * Support the development of scalable product management practices as the organization scales * Contribute to release readiness, launch checklists, QA coordination, and phase-gate processes Minimum Qualifications: * 4–7 years of experience in SaaS Product Management or similar product-focused roles * Experience shipping software products in close partnership with engineering teams * Strong experience writing product requirements, user stories, workflows, and acceptance criteria * Excellent communication and organizational skills * Ability to manage multiple initiatives in a growing and evolving environment * Strong analytical, problem-solving, and prioritization skills * Comfortable influencing cross-functional teams without direct authority * Experience balancing customer needs, technical constraints, and business priorities Bonus Skills: * Experience with AI-enabled products, machine learning platforms, or data-driven SaaS applications * Experience working with Agile or Scrum-based development teams * Technical background or ability to work effectively with engineering teams on technical concepts * Experience in utility, infrastructure, industrial, or enterprise SaaS environments * Familiarity with product analytics, feature adoption metrics, and release management processes

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Customer Success Manager

Remote, USremote

Buzz Solutions is seeking an experienced Customer Success Manager (CSM) with deep roots in the utility industry and proven success in a startup environment! As a Customer Success Manager (CSM), you will play a crucial role in owning post sales customer relationships, driving option, ensuring long-term customer value, and serving as an advisor to our utility partners. You will act as a bridge between partners, engineering, product, and sales.The ideal candidate will have a passion for technology, excellent communication skills, and a strong desire to contribute to the success of Buzz Solutions. Responsibilities: Own the end-to-end post sale customer experience, serving as the primary point of contact for our electric utility customers and partners. Proactively identify, position, and close expansion opportunities by leveraging product adoption, usage data, customer outcomes, and new use cases. Drive deep engagement within our Buzz Solutions platform, ensuring customers are realizing ongoing ROI that supports expansion and long-term retention. Advocate for customers and their needs to influence product advancement. Identify At Risk customers that are not achieving their desired outcome and as needed, lead efforts to get those customers back on track. Organize training sessions, product deep dives, and enable efforts to ensure our customers gain the best experience within our platform. Qualifications: 10+ years of experience in a SaaS Customer Success role. Experience in the technology sector, particularly with AI or utilities, is a plus. Excellent verbal and written communication skills with the ability to articulate complex technical concepts in a clear and compelling manner. Basic understanding of AI technology and its applications in the electric utility industry. A willingness to quickly learn and stay current with our solutions. Strong problem-solving skills with the ability to understand client needs and provide tailored solutions. Self-motivated and goal-oriented with a proven track record of meeting or exceeding targets. * Ability to work collaboratively with internal teams and contribute to a positive team environment. About us Buzz Solutions safeguards the world’s energy infrastructure by providing AI-based actionable insights and predictive analytics for power line and energy infrastructure inspections. We are disrupting the power utility industry by providing automation for inspection and maintenance operations for infrastructure, using our AI-powered software platform, and are a venture-funded startup looking for great talent to share our vision of energy industry transformation. Our solutions and technology allows the utilities to reduce current inspection operation costs by at least 50%, prevent power outages, prevent wildfires and manage their assets in an effective way. You will be working with a talented, passionate and hardworking team of engineers and product/project managers to build end-to-end Machine Learning products and pipelines that will be deployed for our customers in order to prevent issues such as power outages, forced shutdowns, impact of climate change on the aging grid infrastructure and preventing wildfires.

recentlyvia universal intelligenceApply ›

Customer Success Manager

Remote, USremote

Buzz Solutions is seeking an experienced Customer Success Manager (CSM) with deep roots in the utility industry and proven success in a startup environment! As a Customer Success Manager (CSM), you will play a crucial role in owning post sales customer relationships, driving option, ensuring long-term customer value, and serving as an advisor to our utility partners. You will act as a bridge between partners, engineering, product, and sales.The ideal candidate will have a passion for technology, excellent communication skills, and a strong desire to contribute to the success of Buzz Solutions. Responsibilities: Own the end-to-end post sale customer experience, serving as the primary point of contact for our electric utility customers and partners. Proactively identify, position, and close expansion opportunities by leveraging product adoption, usage data, customer outcomes, and new use cases. Drive deep engagement within our Buzz Solutions platform, ensuring customers are realizing ongoing ROI that supports expansion and long-term retention. Advocate for customers and their needs to influence product advancement. Identify At Risk customers that are not achieving their desired outcome and as needed, lead efforts to get those customers back on track. Organize training sessions, product deep dives, and enable efforts to ensure our customers gain the best experience within our platform. Qualifications: 10+ years of experience in a SaaS Customer Success role. Experience in the technology sector, particularly with AI or utilities, is a plus. Excellent verbal and written communication skills with the ability to articulate complex technical concepts in a clear and compelling manner. Basic understanding of AI technology and its applications in the electric utility industry. A willingness to quickly learn and stay current with our solutions. Strong problem-solving skills with the ability to understand client needs and provide tailored solutions. Self-motivated and goal-oriented with a proven track record of meeting or exceeding targets. * Ability to work collaboratively with internal teams and contribute to a positive team environment. About us Buzz Solutions safeguards the world’s energy infrastructure by providing AI-based actionable insights and predictive analytics for power line and energy infrastructure inspections. We are disrupting the power utility industry by providing automation for inspection and maintenance operations for infrastructure, using our AI-powered software platform, and are a venture-funded startup looking for great talent to share our vision of energy industry transformation. Our solutions and technology allows the utilities to reduce current inspection operation costs by at least 50%, prevent power outages, prevent wildfires and manage their assets in an effective way. You will be working with a talented, passionate and hardworking team of engineers and product/project managers to build end-to-end Machine Learning products and pipelines that will be deployed for our customers in order to prevent issues such as power outages, forced shutdowns, impact of climate change on the aging grid infrastructure and preventing wildfires.

recentlyvia universal intelligenceApply ›

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