Jobs at Boston Medical Center

Team Lead Integration Engineering

Team Lead Integration Engineering

Team Lead Integration Engineering

Medical Technologist II

Medical Technologist II * 48966 * 1 Boston Medical Center Place, Boston, Massachusetts * Part time POSITION SUMMARY: Under the general direction of the Technical Supervisor, provides ancillary support for clinical activities by performance and appropriate interpretation of moderate and high complexity clinical laboratory tests as defined under CLIA ’88. Five years of clinical laboratory experience as a certified medical technologist are required, as well as documented expertise in the technical specialty, and the ability to provide leadership in the area of specialty. Position: Medical Technologist II Department: Chemistry Lab - NP Schedule: Part Time (24hrs, Evenings, Rotating Weekends) ESSENTIAL RESPONSIBILITIES / DUTIES: * Develops new tests and new testing specialty by consulting and working with physician directors of lab sections. * maintains inventory of all supplies related to the operation of the specialty area. * Implements a best workflow or practice model for the area of technical specialty. * Trains all other assigned staff in the technical specialty, and ensure that all training documentation is complete. * Assesses competency of staff to perform testing in the specialty area, and consults with Supervisors and Physician Directors on needed corrective actions. * After specialized training and required experience, performs moderate and high complexity tests and interprets them. * Acts as a resource and interprets tests for laboratory users in a manner consistent with level of training and knowledge. * Reviews testing and/or procedures performed by other staff to maintain compliance with regulatory agencies as required when deemed qualified to do so by the section supervisor. * Prioritizes STAT and routine samples. * Ensures accurate specimen identification and specimen labeling consistent with section and departmental standard operating procedure. * Ensures appropriateness of sample for requested testing obtains approval for testing, which deviates form standard operating procedure and follows up with notification to patient care unit and documentation in LIS. * Ensures sample testing is performed within the defined time periods for each test type based on specimen viability as outlined in section specific policies and procedures. * Initiates appropriate action and documents steps taken to resolve mislabeled/unlabeled or inappropriate specimens in a manner consistent with Departmental Policies and Procedures and with the Departmental Service Mission. * Identifies labeling problems or discrepancies; informs other laboratory sections about patient identification or medical record number problems. * Ensures that prepared samples are stored according to standard operating procedure (e.g. refrigerated, frozen, incubated). * Ensures aliquotting and processing of specimens is performed within established time limits for each test. Accessions specimens according to standard operating procedure. * Performs instrument and equipment maintenance as defined by each section’s policy and procedures. Recognizes instrument, equipment or methodology problems and/or discrepancies and bring them, with documentation, to the attention of the appropriate parties. These may include Assistant Supervisor, Supervisor, Physician Director, or service company. * Performs QC procedures and assesses Quality Control data according to Section Policy and Procedures. * Recognizes technical and non-technical problems/discrepancies in laboratory operations and brings these problems/discrepancies to the attention of the appropriate parties. These may include Assistant Supervisor, Supervisor, Physician Director, or service company. * Performs analytic testing assesses the validity of their results according to Section policy and procedures. * Maintains clear, concise, accurate and legible records of test performance. * Provides proper documentation and records of all test procedures performed. * Reviews patient results, recognizes problems and/or discrepancies. Investigates and performs additional testing to resolve problematic patient test results to the extent possible, documents involved activities and notifies Assistant Supervisor, Supervisor, or Physician Director. * Transcribes results/information with accuracy into LIS system. * Appends appropriate coded comments as required by section standard operating procedures. * Uses LIS to promote clarity and correct interpretation of laboratory results. * Reviews entered LIS codes as required by section standard operating procedures for transcription accuracy prior to completing processing or reporting test results. * Notifies appropriate person of all Critical Alert Values according to department/section policies. Provides documentation of all Critical Alert Values in LIS as required. * Notifies appropriate person of all required call back of results. Provides complete documentation of all call backs in LIS and as required. * Maintains proficiency for all designated LIS functions as outlined in section specific policies and procedures. * Provides proper documentation of receipt and implementation of reagents/lots/materials. * Ensures adequate Blood inventories are maintained according to standard operating procedures consistent with level with level of training and experience (Blood Bank only). * Ensures all work is completed and/or accounted for according to section policy. * Assist other laboratory sections as needed when directed by supervisory staff members. * Participates in Quality Advancement/Quality Improvement activities according to Departmental policies and procedures. * Maintains initial and annual competency documentation as outlined in section policies and procedures. * Maintains age specific competency for all tests/procedures performed as required by regulatory agencies. * Attends departmental continuing education classes during the year. * Participates in scientific or service related continuing education classes. * Attends all scheduled staff meetings or, if unable, accepts responsibility for reading meeting minutes during work time. * Supports education of Medical Technology students, Pathology residents, new staff and others through participation in teaching activities, which may be didactic, and/or “benchside “. * Supports technical training of departmental staff members, encompassing new employees, new procedures and cross-training. * Participates on all Sectional, Department, or Hospital committees or task forces as available. * Communicates all important information regarding the laboratory (ie. Inventory, testing status and instrument status) to fellow staff members. * Answers the telephone according to departmental policy; responds to inquiries/requests. * Works cooperatively with other laboratory staff members and takes initiative to determine where assistance is needed and renders assistance. * Reports all incidents, safety hazards or accidents to appropriate personnel. * Attends mandatory safety education sessions to keep informed of changes regarding safety issues. * Respects patient and employee confidentiality. * Keeps equipment and work area neat, orderly and well stocked; puts supplies away when received. * Performs assignments with a minimum of direction and is available to help others. * Maintains open communication with Supervisors and Medical Directors. * Plans and prioritizes tasks and adjusts to variable workloads. * Assesses the inventory on a weekly basis in assigned work area and notifies Supervisor of supply needs. * Utilizes Medical Center’s values as the basis for decision-making and to facilitate the division’s mission. * Follows established Hospital Infection Control and Safety procedures. * Performs other duties as assigned or as needed. JOB REQUIREMENTS EDUCATION: * Requires a Bachelor’s degree from an accredited university or college in Medical Technology or Clinical Laboratory Science which includes successful completion of a supervised course of clinical internship in an approved hospital laboratory * or a Bachelor’s degree in an applied science (Chemistry, Biology, Biochemistry). CERTIFICATES, LICENSES, REGISTRATIONS: * Preferred: Certification by American Society of Clinical Pathologists (ASCP) or National Credentialing Agency (NCA) or equivalent agency as a Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Technician, or specialty certification. + Equivalent agency is defined as an agency that requires a degree in science from an accredited college or university with successful completion of an examination for certification. Such agencies include but are not limited to ASCP, NCA, American Medical Technologists (AMT), American Association of Bioanalysts (AAB), Health Education and Welfare (HEW), and American Society of Microbiologists (AMT).* EXPERIENCE: * Five years of clinical laboratory experience as a certified medical technologist are required, as well as documented expertise in the technical specialty, and the ability to provide leadership in the area of specialty KNOWLEDGE AND SKILLS: * Knowledge of clinical laboratory science and standards necessary to perform high complexity tests as defined by CLIA and ability to accurately report results. * Analytic abilities to perform highly complex testing as defined under CLIA 88 to interpret findings, perform calculations, calibrate instruments, review highly complex testing performed by other employees as defined by CLIA guidelines and so forth. * Ability to maintain compliance with all regulatory agency (e.g. JCAHO, CAP, FDA AABB) requirements. * Manual/visual dexterity necessary to prepare specimens, prepare solutions, screen specimens and operate a computer software system. Requires English verbal and written language skills sufficient to exchange information with physicians, interact with other technologists, etc. * Ability to perform venipuncture techniques. #Laboratory Compensation Range: $30.05- $43.75 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Medical Technologist I - Full Time (40hrs, Nights)

Medical Technologist I - Full Time (40hrs, Nights) * 48884 * 1 Boston Medical Center Place, Boston, Massachusetts * Full Time POSITION SUMMARY: Under the general direction of the Technical Supervisor, provides ancillary support for clinical activities by performance and appropriate interpretation of moderate and high complexity clinical laboratory tests as defined under CLIA ‘88. Position: Medical Technologist I Department: Microbiology Lab Schedule: Full Time (40Hours, Nights) ESSENTIAL RESPONSIBILITIES / DUTIES: * After specialized training and required experience, performs moderate and high complexity tests and interprets them. * Acts as a resource and interprets tests for laboratory users in a manner consistent with level of training and knowledge. * Reviews testing and/or procedures performed by other staff to maintain compliance with regulatory agencies as required when deemed qualified to do so by the section supervisor. * Prioritizes STAT and routine samples. * Ensures accurate specimen identification and specimen labeling consistent with section and departmental standard operating procedure. * Ensures appropriateness of sample for requested testing, obtains approval for testing which deviates from standard operating procedure and follows up with notification to patient care unit and documentation in LIS. * Ensures sample testing is performed within the defined time periods for each test type based on specimen viability as outlined in departmental and section specific policies and procedures. * Initiates appropriate action and documents steps taken to resolve mislabeled/unlabeled or inappropriate specimens in a manner consistent with Departmental Policies and Procedures. * Informs/alerts other laboratory sections about patient identification or medical record number problems, and special specimen requirements. * Ensures that prepared samples are stored according to standard operating procedure (e.g. refrigerated, frozen, incubated). * Ensures aliquotting and processing of specimens is performed within established time limits for each test. * Accessions for all required tests according to standard operating procedure as needed. * Performs instrument and equipment maintenance as defined by each section's policy and procedures. * Recognizes instrument, equipment or methodology problems and/or discrepancies and brings them, with documentation, to Assistant Supervisor or Manager’s attention in a timely manner. * In management absence, notifies coworkers of relevant equipment issues, and includes the information in shift change hand-off. * Performs QC procedures and assesses Quality Control data according to section policy and procedures. * Recognizes technical and non-technical problems/discrepancies in laboratory operations and brings these problems/discrepancies to Assistant Supervisor or Manager’s attention. * In management absence, notifies coworkers of relevant technical issues, and includes information in shift change hand-off. * Performs analytic testing and assesses the validity of their results according to departmental and section policy and procedures. * Requires the analytic abilities to perform highly complex testing as defined under CLIA 88, including interpreting findings, perform calculations, calibrate instruments, review highly complex testing performed by other employees, and other required duties. * Maintains and provides clear, concise, accurate and legible records of test performance. * Examples include, but are not limited to, electronic work cards, manual type and screen, communication logs, problem logs, and/or other written documentation. * Reviews patient results, recognizes problems and/or discrepancies. * Investigates and performs additional testing to resolve problematic patient test results to the extent possible, documents involved activities and notifies Assistant Supervisor or Manager. * Transcribes results/information with accuracy into LIS system per LIS policy, including for critical alert values, corrected reports, cancellations and/or other required documentation. * Appends appropriate coded comments as required by section standard operating procedures and LIS policy and procedure. * Reviews entered LIS codes as required by section standard operating procedures for transcription accuracy prior to completing processing or reporting test results. * Notifies appropriate person of all Critical Alert Values and required call back of results according to department/section procedures, including OP PL 1 Sunquest Patient Locations Codes Phone List. * Provides documentation of Critical Alert Values in LIS as required. * Maintains proficiency for all designated LIS functions as outlined in section specific policies and procedures. * Provides proper documentation of receipt, quality control performance and implementation of reagents/lots/materials. * Ensures adequate Blood inventories are maintained according to standard operating procedure consistent with level of training and experience (Blood Bank only). * Ensures all work is completed by end of shift and/or accounted for at shift change hand-off according to section policy. * Assists other laboratory sections as needed when directed by supervisory staff members, including cross-training where required. * Participates in Quality Assurance /Quality Improvement activities according to Department policies and procedures. * Maintains active participation in completing initial, semi-annual and annual competency documentation as outlined in section policies and procedures, and where applicable. * Maintains self-documentation on continuing education form of departmental level requirement per fiscal year, and attends scientific, service related and/or departmental continuing education classes during the year. * Attends all scheduled staff meetings or, if unable, accepts responsibility for reading staff communications. * Supports education of Medical Technology students, Pathology residents, new staff existing staff and others through participation in teaching activities which may be didactic and/or "benchside". * Participates in all Sectional or Departmental committees or task forces as requested by manager. * Communicates via telephone and other methods according to professional courtesy standards and departmental policy. * Works cooperatively with other laboratory staff members and takes initiative to determine where assistance is needed and renders assistance. * Reports within shift all incidents, safety hazards or accidents to appropriate personnel according to Departmental Safety Policy. * Completes mandatory safety education sessions per BMC and Departmental policy to stay informed of changes in safety standards and/or practices regarding safety issues. * Abides by HIPPA policies and respects patient and employee confidentiality, including during use of social media and/or conducting conversations in public spaces. * Keeps equipment and work area neat, orderly and well stocked; puts supplies away when received. * Upon successful completion of training and competency, performs assignments with a minimum of direction. * Plans and prioritizes tasks and adjusts to variable workloads. * Maintains open communication with section leadership, including Assistant Supervisors, Managers and Medical Directors. * Restocks work station after each shift and assesses the inventory as required by section. * Notifies management of supply needs. * Adheres to Boston Medical Center’s values as the basis for decision making and to facilitate the institution’s mission of exceptional care without exception. * Follows established Hospital and Laboratory Infection Control and Safety procedures, including no cell phone use in the laboratory, and maintains knowledge of changing criteria during declared emergency. * Follows BMC and Departmental Dress Code policy, including appropriate PPE. * Performs other duties as assigned or as needed. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: * Requires a Bachelor’s degree from an accredited university or college in Medial Technology or Clinical Laboratory Science which includes successful completion of a supervised course of clinical internship in an approved hospital laboratory, or a Bachelor’s degree in an applied science (Chemistry, Biology, Biochemistry). CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: * Certification by American Society of Clinical Pathologists (ASCP) or National Credentialing Agency (NCA) or equivalent agency as a Medical Technologist, Clinical Laboratory Scientist, Medical Laboratory Technician, or specialty certification is preferred. * Equivalent agency is defined as an agency that requires a degree in science from an accredited college or university with successful completion of an examination for certification. Such agencies include but are not limited to ASCP, NCA, American Medical Technologists (AMT), American Association of Bioanalysts (AAB), Health Education and Welfare (HEW), and American Society of Microbiologists (AMT). Compensation Range: $26.92- $37.74 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Team Lead Integration Engineering

Executive Director Finance Hospital

POSITION SUMMARY: The Executive Director of Finance serves as the Head of Finance for the Hospital, providing strategic financial leadership and stewardship in alignment with BMC’s mission and long-term goals. As a key member of the BMC executive leadership team, the Executive Director is responsible for the financial integrity, sustainability, and performance of the Hospital. This role leads hospital-wide financial planning, budgeting, forecasting, and analytics, and partners closely with clinical, operational, and administrative leaders to drive value-based care, operational efficiency, and strategic growth. Focus is on partnering with operational and clinical leaders to push operational performance that leverage Finance shared services. Reporting directly to the Vice President of Finance, the Executive Director will serve as the primary financial advisor to Hospital leadership, System leadership, and external stakeholders. Position: Executive Director Finance Hospital Department: Financial Plan \& Perf Man Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Serve as the local Finance executive, overseeing all aspects of financial strategy, planning, forecasting, operations, and reporting. In coordination and collaboration with Finance Shared Services and Corporate FP\&A, oversees the implementation and development of the Hospital’s annual operating and capital budgets, long-range financial forecasts, and strategic financial plans. Provide executive-level financial insights to the Hospital CEO, Business Unit VP of Finance, System CFO, and Board, including scenario modeling, risk analysis, and performance benchmarking. Oversee financial performance management, including monthly variance analysis, service line profitability, and productivity metrics. Lead the integration of financial planning with clinical and operational strategies, ensuring alignment with quality, access, and equity goals. In collaboration with Finance Shared Service leaders, leverage optimization financial systems, including workforce productivity, position control, and business intelligence platforms. Champion data governance and financial analytics to support evidence-based decision-making across the organization. Provide financial leadership in labor negotiations, compensation planning, and capital investment prioritization. Ensure compliance with regulatory, audit, and reporting requirements, including external surveys and filings (e.g., CHIA, AAMC, MHA, CMS, etc.). Foster a high-performance finance team culture focused on collaboration, innovation, and continuous improvement. Represent the Hospital as required in financial matters with external partners, payers, and regulatory agencies. Coordinate significant portion of Hospital’s internal and external surveys and financial and statistical reporting (BOTHFO, AAMC, MHA, CHIA, etc.). Ability and willingness to represent Hospital Finance leadership on various committees and forums as needed. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Bachelor’s degree in Finance, Accounting, Economics, or related field and a minimum of 10 years of progressive financial leadership experience in a complex healthcare provider organization, including at least 5 years in a senior leadership or CFO-equivalent role; or equivalent combination of education and experience. Master’s degree or CPA strongly preferred. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Certified Healthcare Financial Professional (CHFP) – HFMA or Membership in ACHE, Preferred EXPERIENCE: Demonstrated expertise in hospital finance, strategic planning, capital management, and healthcare reimbursement. Proven ability to lead cross-functional teams, influence senior stakeholders, and drive organizational change. Advanced proficiency in financial modeling, forecasting, and executive-level presentation. Experience with financial systems such as Strata, Infor (Lawson), and enterprise analytics platforms. KNOWLEDGE AND SKILLS: Core Knowledge Areas + Healthcare Finance: Deep understanding of hospital and healthcare provider financial operations, reimbursement models, and regulatory compliance. Emphasis on Academic Medical Center finance which incorporates full scope of tripartite mission (Clinical, Research, Academic / Teaching) + Strategic Financial Planning: Expertise in long-range forecasting, capital planning, and scenario modeling. + Budgeting \& Forecasting: Proficiency in developing and managing complex operating and capital budgets. + Financial Reporting \& Analysis: Ability to interpret and present financial data to executive leadership and boards. + Operational Finance: Knowledge of service line profitability, productivity metrics, and cost containment strategies. Familiarity with research finance management + Regulatory \& Compliance: Familiarity with Medicare, Medicaid, NIH regulations and US GAAP audit compliance + Labor Relations: Financial support for union negotiations and compensation planning. Technical Skills + Advanced Excel \& Financial Modeling + ERP \& Financial Systems: Experience with Strata, Infor (Lawson), and business intelligence tools. + Presentation Tools: Strong skills in creating executive-level presentations and reports. + Written and Oral Communications: Ability to communicate complex concepts and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others. Leadership \& Management + Team Development: Proven ability to lead, mentor, and build high-performing finance teams. + Cross-functional Collaboration: Skilled in working with clinical, operational, and administrative leaders. + Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization. + Change Management: Experience driving financial transformation and continuous improvement initiatives. Soft Skills \& Competencies + Strategic Thinking \& Decision-Making: Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization. + Problem Solving \& Innovation: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues. + Communication: Strong written and verbal communication across all organizational levels. + Customer Service Orientation: Ability to support non-financial managers with financial insights. + Adaptability \& Independence: Comfortable managing shifting priorities and working autonomously. Compensation Range: $185,000.00- $268,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Administrative and Referral Coordinator - Orthopedic Surgery

POSITION SUMMARY: The primary purpose of the job is to serve as a liaison for patients in all communications regarding care rendered in the department. Serves as a liaison with patients facilitating access to care, gathering information for registration, schedules appointments, verify demographics and financial information. Obtains pre-authorization from insurance carriers. Responds to faxes and phone calls from patients, BMC departments and outside Facilities. Assists the Department to meet targets. Facilitates communication as follows: between patient and providers, nurse practitioners and medical assistants\ Between patient's referring physician and BMC other departments, including assuring that correspondence is disseminated properly \ Between providers and office support personnel. Position: Administrative and Referral Coordinator Department: Orthopedic Clinic Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: 1. Registration/Admission/Pre-Scheduling: Interview all patients, families or referring physicians to obtain all financial and demographic information required for reimbursement for services rendered. Enters patient registration data into appropriate systems according to established procedures to ensure proper reimbursement from third party payers (workers’ compensation, motor vehicle accidents, etc.) and patients. Corresponds with insurance companies, health centers and other health facilities to obtain necessary prior approval numbers to ensure proper billing for payment of services prior to rendering their service. Enter information into system as appropriate. Verifies third-party insurance coverage (workers’ compensation, motor vehicle accidents, etc.) for prospective patients and verifies day of service eligibility for appropriate insurance. Directs patients with financial concerns and directs them to staff who can assist them in the completion of necessary forms and applications for financial assistance from private and/or public funding. Adjuncts free care applications. Collects deposits for flat fees and co-payments, as appropriate. Verifies and updates demographics, insurance and provider information on existing and new patients. Assigns medical record numbers to new patients in order to ensure current information in the Master Patient Index (MPI) upon completion of a registration. Creates and/or updates occasion of service for surgical cases and other non-surgical visits or appointments during which referring physician and insurance information is recorded and electronically transmitted to other users within the Medical Center, i.e. labs, radiology and billing departments. Prior to scheduling verifies that procedure meets medical necessity screening using appropriate software. Verifies using appropriate electronic device the type of coverage and if prior approval for service is necessary for payment of services rendered. Referral Management Coordinates managed care activities and devises program changes and developments to solve problems. Works cooperatively with administrative staff and providers to process referrals for patients. Accurately documents approval number, number of visits authorized, and type of service approved in the hospital registration system. Completes the paperwork for referral authorizations and submits to appropriate managed care organization in a timely manner. Delegates this task to patient access reps, as appropriate. Prospectively identify patients who require authorization for specialty care and obtains appropriate provider approval prior to the appointment date. Effectively communicates alternatives to patient if service is denied. Generates audit reports from the Boston Medical Center registration and appointment scheduling system to monitor, troubleshoots inefficiencies in the referral authorization process. Recommends interventions to and work with practice manager to resolve. Coordinate and assist with the updating of primary care provider assignments, member enrollment, disenrollment and transfers in the hospital registration system. Serve as a resource for clinical and administrative staff regarding managed care guidelines and affiliated managed care plans. Attends orientations conducted by managed care organizations, trains appropriate practice staff and operationalizes new procedures at the practice. Prepares and reviews automated registration and appointment scheduling reports on billing edits, registration quality, patient no shows, etc. Initiates and implements corrective action as necessary. Monitors patient flow and patient satisfaction. Prospectively identify potential issues. Trouble-shoot issues and work with Practice Manager to develop and implement systems to enhance efficiency. 3. Scheduling Answers telephone promptly and schedules surgical cases. Acts as an expert and liaison to facilitate surgeon’s offices in scheduling cases. Utilizes expertise and knowledge of O.R., Anesthesia and other areas to schedule all procedures based on type, allocation of operative team, time availability and specialty instruments. Determines limitation of cases by analyzing all of the above information. Handles all last minute calls (emergency, cancellations, and elective) and is able to appropriately assign priority. Ability to cope with high-pressure situations and demonstrate independent thinking and decision making as well as a high level of diplomacy. Deals discreetly with sensitive information, maintaining confidentiality at all times. Obtains and enters patient information and procedure data into hospital computer systems (SDK as appropriate). Reviews the following day OR schedule to finalize the schedule and to ensure data accuracy. At 24 hours before scheduled procedures, re-verifies, using appropriate electronic device, the type of coverage and ensure that appropriate prior approval has been completed. Maintains records and files, as needed. Prepares reports relative to daily schedules, as needed. Responds to patient phone inquiries regarding office appointments, dates for surgery, and cost of surgery/hospital admission. Appointment Scheduling Uses computer to schedule appointments necessary for follow up appointments, H\&Ps or other ancillary appointments, as appropriate. Uses Outlook Calendar (or other appropriate scheduling software) and other computer programs to monitor the schedules of physicians avoiding conflicts and assuring that all commitments are properly noted on the physician’s schedules. Performs cross-booking appointment scheduling for social services, interpreters, preadmission screening, radiology and other clinical area appointments, as appropriate. Reschedules patients from cancelled or bumped surgical procedures. Facilitates urgent surgical appointments. BMC /Professional Physician Billing Functions Collects and organizes encounter forms after each clinic session. Reads and reviews each encounter form for completeness of data and data accuracy to assure clean claims processing. Follows departmental process plan for review of encounter form data. Research in the hospital information system any missing data required for charge entry processing. Enters charge information from the encounter form into the Hospital’s information system for all clinic visits and procedure codes. Acts as liaison with all providers regarding gathering/capturing charge information and sending it to appropriate billing agent. Will organize encounter forms and prepare batch billing form to deliver to physician professional billing agent. Will liaison with professional billing agent on any trouble shooting issue and information gathering to assure claims processing. Implements and monitors quality control systems to track accuracy of submitted information. Assures charges and/ or reports are submitted daily. Extracts from hospital information system a series of reports that reconcile all encounter forms have been completed, encounter forms collected, patient visit encounter/arrival complete, patient insurance referral authorization in system, patient demographic and insurance information complete and accurate, charges fully entered. Extracts and prints from information system bill edit, missing authorization, missing charges, and missing diagnosis reports. Extracts other financial reports as needed to reconcile and verify charge entry process is complete and current. Liaison with ambulatory project manager leadership on any matter of failed charge entry process. Training/Orientation Support Attends scheduled training sessions for systems upgrades or newly acquired clinical systems, registration updates, available resources for verifying insurance, and all trainings as required. Attends and participates in meeting and/or committees, as required. Develops competencies as related to position. Provides feedback/orientation and support to other staff related to the scope of this position. Other Support Duties Answers telephone calls in a courteous manner, maintains department files, and responds to inquiries from personnel, patients and physicians. Faxes patient records to other providers and insurance notification to insurers. Maintains an adequate inventory of office supplies and order as needed. Performs manual clinic scheduling and registration functions using accepted downtime procedures. Contacts the Help Desk at the BMC computer department to report faulty systems or hardware. Notifies area manager of problem(s) to ensure that it is addressed in a timely manner. Provides coverage to other areas under the direction of a manager and/or supervisor. Organizes work area for efficiency, neatness and safety. Communicates with all members of staff on work related issues effectively and courteously. Assures that all messages for physicians and designees are accurate and forwarded promptly to the physician and/or designee. May assist in the preparation and submittal of payroll report as necessary. Routinely handles large amounts of sensitive, confidential information and maintains confidentiality. Analyses problems in order to determine appropriate course of action and offers constructive suggestions to improve efficiency in office operations Meets hospital-wide standards in the following areas: Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care can be provided. Utilizes hospital’s Values as the basis for decision-making and to facilitate the division’s hospital mission. Follows established hospital infection control and safety procedures Maintain proper dress code. OTHER DUTIES: Perform other duties as needed. Must adhere to all of BMC’s RESPECT behavioral standards. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: High School diploma required. Additional professional certifications or completion of business school preferred. EXPERIENCE: Requires thorough knowledge of managed care with 3 years of experience of financial clearance. 3 years of referral scheduling experience preferred. KNOWLEDGE AND SKILLS: Working knowledge of managed care: overall understanding of HMO, PPO, and others; proficient knowledge of process of obtaining insurance approvals, referrals, billing, and co-payments. Experience handling patient flow is helpful Requires strong computer skills and knowledge of the PC applications. Windows environment and Microsoft Office products preferred. Excellent English communication skills (verbal and written). Excellent professional demeanor. Must be able to work effectively with all levels of staff and management Excellent interpersonal skills. Must be able to show empathy and be courteous and diplomatic with patients. Must frequently work independently, take initiative and handle multiple tasks with conflicting priorities. Team player with ability to work cross-organizationally to get issues resolved. Ability to maintain confidentiality. Compensation Range: $21.39- $30.05 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Sr. Talent Acquisition Partner

POSITION SUMMARY: Provides employment and recruitment services for exempt and non-exempt positions in order to contribute to the goal of attracting and retaining the most qualified and productive employees to the Boston Medical Center. Builds partnerships with various levels of management with assigned departments to recruit the most qualified talent. Develops and implements recruiting strategies from both a tactical and strategic perspective. Utilizes the applicant tracking system to perform recruitment functions. Use established analytical techniques and good organizational skills to identify and develop approaches to resolving problems and demonstrate benefits to strategies. Act as a lead consultant to the business about healthcare recruiting trends, specific business intelligence and various recruiting activities. This position is not a supervisory role. Position: Senior Talent Acquisition Partner Department: Talent Acquisition Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Team Leadership: This role is responsible for the day to day team work assignments. Ensuring that the work volume is assigned appropriately, triaging issues as they arise and escalating as appropriate. This role is also responsible for reporting, strategic planning of events to address high volume positions and working with team members for all full-cycle issues as they arise. This role is not responsible for team member performance however does participate in providing feedback to Manager on team member performance. This role is responsible for functional area performance with regards to time to fill, time to hire, onboarding efficiency, and is accountable for function areas metrics around candidate and manager experience (with process improvement recommendations). Applicant Management: Reviews and screens applicants daily to ensure the most qualified candidates are forwarded to the hiring managers in a timely manner. Facilitates the interview process with the hiring managers. Accurately targets desired skill set and behaviors through behavioral based interviewing. Manages the applicant experience through the hiring process to guarantee timely communication and excellent customer service. Oversees the on-boarding process to include; scheduling of (OEM) Occupational and Environment Medicine appointment(s) and scheduling of NEO (New Employee Orientation.). Extends all offers of employment and ensures compliance of all pre-employment requirements. Educates hiring managers about the recruiting and on-boarding process, while supporting the Boston Medical Center diversity hiring goals. Maintains frequent and open communication with hiring managers regarding recruitment efforts for posted vacancies. Ensures integrity of applicant tracking, HRIS and other data, while also composing and analyzing appropriate reports for management Acts as a business partner to educate hiring managers on the most cost effective recruitment strategies. Maintains current knowledge of assigned business units to efficiently and effectively recruit. Creates and run reports using Workday and similar tools, and as requested performs in-depth analysis for use in audit-driven data requests, etc. Communicate essential information with management to support and adherence to the organizational Affirmative Action Plan. Creative Recruitment Management: Creates cost effective marketing and branding strategies to attract quality applicants and specialized hires that recognize BMC as an “employer of choice.” Create and foster relationships with colleges and diverse professional organizations to attract and recruit alumni and diversity candidates. Develop and maintain strong working relationships with business leaders, vendors, community organizations, and other team members to create a partnership that yields success, predictable results and credibility. Meets with hiring managers and consults with new hires to gather data for successful recruiting (i.e. Workday reporting, and reports to investigate common referral sources and trends.) Leads strategic social and professional networking and sourcing initiatives to build a pipeline for future targeted hires. Compensation Management: Works collaboratively with Compensation and hiring managers to assure that the position description is a current and accurate reflection of the position before posting. Reviews salary expectations and relevant work experience with candidates. Consults with Compensation and hiring managers to identify appropriate compensation levels based on candidate’s experience, market and equity within non-represented and represented job classifications. Works with Compensation and management to identify market pay issues affecting the organizations ability to attract qualified candidates. Facilitates and processes internal employment transitions including promotions, demotions, transfers and reclassifications associated with a requisition. Extends all formal employment offers and negotiates salary with Compensation and candidates. Consults with hiring manager regarding sign-on bonuses and relocation allowances. Compliance Management: Supports department, business unit, and system wide requirements for compliance with BMC policies. Supports regulatory and accreditation related programs, as well as quality/performance improvement efforts throughout the organization. Manages all required licensure and certifications for new employees, ensuring they are current, and that the required documentation is submitted for employee file. Ensures compliance with BMC job posting policy. Manages OFCCP compliance process for all open positions- to include candidate coding and consultation with hiring managers on correct OFCCP processes and procedures. Manages recruitment process to ensure compliance with all federal and state employment law. Manages hiring process to ensure that all labor contracts are being observed. Partners with Recruiting Administrators/Front Desk Receptionist to ensure that all new hire paperwork is complete, accurate and compliant. Project \& Initiative Management: Remains current with HR policies and procedures. Coach, mentor and guide the performance and professional development of the other Recruiters and Recruiting Administrators. Understands and improves upon department processes to create a more streamlined and efficient hiring process. Utilizes operational analysis, trending, benchmarking and research to support leadership and managers in the effective projections for staffing/personnel needs. Serves as consultant with Leadership, Management and Talent Services in the development of effective recruitment, on-boarding and retention strategies. Serves as project lead for staffing related initiatives as assigned. These projects will be driven by the HR strategic plan. Other duties as assigned JOB REQUIREMENT EDUCATION: Bachelor’s degree in Human Resources, Business Administration, Management or related field is required CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: SHRM or HRCI certification preferred but not required CIR, NACHR certification a plus EXPERIENCE: Minimum of five (5) years of high volume recruiting experience for exempt and non-exempt positions with significant experience recruiting for positions at all levels in an organization. At least two (2) years supervisory experience Minimum of one (1) year of previous healthcare recruiting experience is strongly preferred. Staffing agency and RPO experience strongly preferred. Prior experience utilizing an applicant tracking system is required. Experience with online and Internet recruiting a must. Experience with an HRIS system such as Workday is preferred. KNOWLEDGE AND SKILLS: Ability to collaborate effectively with peers and managers at all levels as well as external customers. Team player with enthusiasm, good judgment, and the ability to solve problems effectively. Ability to motivate and evaluate staff. Knowledge of recruitment process and best practice sourcing, with an emphasis on minority hiring. Working knowledge of applicable Federal and State Employment Laws. Previous experience in a unionized environment is preferred, and a solid understanding of employment, employee relations, and critical HR issues. Knowledge of affirmative action documentation and employment law is a plus. Professional and polished presentation skills Strong attention to detail; process oriented, but flexible around business needs Excellent communication skills both written and verbally with peers and managers at all levels. Comfortable performing multiple projects, as assigned by the Director, in conjunction with day-to-day operations. Expert proficiency with Microsoft Office applications (i.e. MS Word, Excel, PowerPoint, Outlook), web browsers, HRIS and applicant tracking systems. Compensation Range: $78,000.00- $113,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Laboratory Billing Coordinator

Laboratory Billing Coordinator Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world. Position: Laboratory Billing Coordinator ============================================ Department: Laboratory Administration ========================================= Schedule: Full Time ======================= POSITION SUMMARY: Under the general direction of the Laboratory Administrative Director and the Manager of Laboratory Revenue Integrity, the Laboratory Billing and Information Systems Coordinator assists in administrative operations with the laboratory information system and hospital information system and optimizes hospital reimbursement by ensuring complete and accurate information is available for billing for laboratory services. ESSENTIAL RESPONSIBILITIES / DUTIES: Billing: Performs billing processes for Outreach Locations- including patient record creation, registrations, unit charge entry, \& preparation of daily billing reports Addresses unbillable laboratory accounts- includes simple visit coding, service dates out of range, and miscellaneous lab billing Acts as liaison with all practice managers to create billing processes which ensure proper ICD-10 coding to justify laboratory tests ordered by clinicians. Enters ICD-10 diagnosis codes into the billing system for specific accounts. Communicates with the billing staff about coding issues as needed. Demonstrates or acquires knowledge of the ICD-10 coding process and regulations. Creates daily and weekly processes to ensure that billing edits are reconciled and charges are released for billing. Creates a weekly report and/or consolidated report as requested for the Administrative Director and Manager of Laboratory Revenue Integrity which lists outstanding charges that haven't been released. Creates procedures and assists with training of laboratory support staff and laboratory technical staff to ensure accurate entry of data in laboratory information systems and hospital information systems. Works with 3rd party payors and government insurers to secure prior-authorization for certain laboratory tests (i.e. molecular genetics) Works with clinical services to secure and manager prior-authorizations for laboratory tests, gathers patient clinical information and demographics. Ensures commitments for payment are documented and secured Performs billing processes for Outreach Locations- including patient record creation, registrations, unit charge entry, \& preparation daily billing reports Assists with Lab Medicine Website maintenance Assists with Lab Test Utilization activities Assists with annual CPT updates Other duties: Serves as the lead for the department’s customer service team, particularly during down-time or emergency response Responds to calls, supports results reporting, liaises closely with laboratory administration Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. EDUCATION: Associate’s degree (or equivalent combination of formal education and experience) in Health Information Management, nursing, a medical coding or healthcare related field, preferred. Bachelor’s degree is a plus. EXPERIENCE: At least three years’ experience with ICD coding process and diagnostic codes in an acute care hospital setting. Prefer coding experience in a laboratory medicine environment. KNOWLEDGE AND SKILLS: Work requires proficiency in the use of data management tools and software applications. Work requires ability to learn, understand and utilize moderately complex billing codes and regulations. Work requires ability to learn, understand, and utilize multiple information systems. Knowledge of clinical laboratory terminology required. Knowledge and experience with laboratory and hospital information systems preferred. Compensation Range: $24.04- $33.65 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Team Lead - Epic Resolute (Hospital Billing)

POSITION SUMMARY: This role supervises a team of four analysts supporting the Epic Hospital Billing application, ensuring reliable day-to-day operations, timely issue resolution, and strong collaboration with vendors and internal departments. The position leads troubleshooting, production support, and system maintenance, while proactively managing user concerns and communication with stakeholders. It also serves as a Team Lead for projects, overseeing planning, execution, testing, implementation, documentation, and ongoing support using standard project management practices, along with handling additional assigned duties as needed. Position: Team Lead - Epic Resolute (Hospital Billing) Department: Revenue Business Systems Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Provides supervision of a team of 4 analysts that provide day to day support of the Epic Hospital Billing application: Ensuring that support procedures are clearly documented and kept up to date Developing support practices that support high availability of systems while maximizing the capabilities of the system Providing on-call support if needed. Ability to identify, triage and resolve issues Performing routine system maintenance activities Maintaining good working relationship with vendors and vendor support personnel Collaborating with assigned departments to integrate ITS support work with efforts provided by local departments Facilitates resolution of application issues, user concerns or production support issues in a proactive manner. Manage the relationship between technical teams and departmental owners, outside vendors or service providers to assist in communicating production issues. Update ITS management as needed. Lead the troubleshooting efforts to identify production problems, develop corrective action approach, testing and implementation of that approach with the appropriate user involvement. Coordinate the development of systems or manual workarounds in the various business areas. Present solutions to ITS management and document issue resolution. Provide ongoing communication until resolution is reached Plans, manages and over-sees projects as the Team Lead, utilizing recognized project management methodology including activities such as: Development of a project summary including identification of scope and objectives Management and status reporting tools Feasibility and cost benefit studies Requirements definition (functional and/or technical) System testing/quality assurance Training Implementation Post-implementation/on-going support Project administrative activities * Documentation Performs other duties as assigned or as necessary. EDUCATION: Associate's degree in Computer Science, Information Management or related field (or equivalent combination of formal education and experience). Bachelor's degree preferred. At least five years of information systems experience as a senior clinical/business analyst or project manager required. CERTIFICATION: At least 1 EPIC Certification required, HB preferred Compensation Range: $71,500.00- $104,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Team Lead - Epic Resolute (Hospital Billing)

POSITION SUMMARY: This role supervises a team of four analysts supporting the Epic Hospital Billing application, ensuring reliable day-to-day operations, timely issue resolution, and strong collaboration with vendors and internal departments. The position leads troubleshooting, production support, and system maintenance, while proactively managing user concerns and communication with stakeholders. It also serves as a Team Lead for projects, overseeing planning, execution, testing, implementation, documentation, and ongoing support using standard project management practices, along with handling additional assigned duties as needed. Position: Team Lead - Epic Resolute (Hospital Billing) Department: Revenue Business Systems Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Provides supervision of a team of 4 analysts that provide day to day support of the Epic Hospital Billing application: Ensuring that support procedures are clearly documented and kept up to date Developing support practices that support high availability of systems while maximizing the capabilities of the system Providing on-call support if needed. Ability to identify, triage and resolve issues Performing routine system maintenance activities Maintaining good working relationship with vendors and vendor support personnel Collaborating with assigned departments to integrate ITS support work with efforts provided by local departments Facilitates resolution of application issues, user concerns or production support issues in a proactive manner. Manage the relationship between technical teams and departmental owners, outside vendors or service providers to assist in communicating production issues. Update ITS management as needed. Lead the troubleshooting efforts to identify production problems, develop corrective action approach, testing and implementation of that approach with the appropriate user involvement. Coordinate the development of systems or manual workarounds in the various business areas. Present solutions to ITS management and document issue resolution. Provide ongoing communication until resolution is reached Plans, manages and over-sees projects as the Team Lead, utilizing recognized project management methodology including activities such as: Development of a project summary including identification of scope and objectives Management and status reporting tools Feasibility and cost benefit studies Requirements definition (functional and/or technical) System testing/quality assurance Training Implementation Post-implementation/on-going support Project administrative activities * Documentation Performs other duties as assigned or as necessary. EDUCATION: Associate's degree in Computer Science, Information Management or related field (or equivalent combination of formal education and experience). Bachelor's degree preferred. At least five years of information systems experience as a senior clinical/business analyst or project manager required. CERTIFICATION: At least 1 EPIC Certification required, HB preferred Compensation Range: $71,500.00- $104,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Team Lead - Epic Resolute (Hospital Billing)

POSITION SUMMARY: This role supervises a team of four analysts supporting the Epic Hospital Billing application, ensuring reliable day-to-day operations, timely issue resolution, and strong collaboration with vendors and internal departments. The position leads troubleshooting, production support, and system maintenance, while proactively managing user concerns and communication with stakeholders. It also serves as a Team Lead for projects, overseeing planning, execution, testing, implementation, documentation, and ongoing support using standard project management practices, along with handling additional assigned duties as needed. Position: Team Lead - Epic Resolute (Hospital Billing) Department: Revenue Business Systems Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Provides supervision of a team of 4 analysts that provide day to day support of the Epic Hospital Billing application: Ensuring that support procedures are clearly documented and kept up to date Developing support practices that support high availability of systems while maximizing the capabilities of the system Providing on-call support if needed. Ability to identify, triage and resolve issues Performing routine system maintenance activities Maintaining good working relationship with vendors and vendor support personnel Collaborating with assigned departments to integrate ITS support work with efforts provided by local departments Facilitates resolution of application issues, user concerns or production support issues in a proactive manner. Manage the relationship between technical teams and departmental owners, outside vendors or service providers to assist in communicating production issues. Update ITS management as needed. Lead the troubleshooting efforts to identify production problems, develop corrective action approach, testing and implementation of that approach with the appropriate user involvement. Coordinate the development of systems or manual workarounds in the various business areas. Present solutions to ITS management and document issue resolution. Provide ongoing communication until resolution is reached Plans, manages and over-sees projects as the Team Lead, utilizing recognized project management methodology including activities such as: Development of a project summary including identification of scope and objectives Management and status reporting tools Feasibility and cost benefit studies Requirements definition (functional and/or technical) System testing/quality assurance Training Implementation Post-implementation/on-going support Project administrative activities * Documentation Performs other duties as assigned or as necessary. EDUCATION: Associate's degree in Computer Science, Information Management or related field (or equivalent combination of formal education and experience). Bachelor's degree preferred. At least five years of information systems experience as a senior clinical/business analyst or project manager required. CERTIFICATION: At least 1 EPIC Certification required, HB preferred Compensation Range: $71,500.00- $104,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.