Jobs at Beth Israel Lahey Health

Senior Business Analyst, Research (Hybrid)

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. We are seeking an experienced Senior Business Analyst to support the implementation of a comprehensive research administration software suite at Beth Israel Lahey Health (BILH). Our healthcare network is moving from disparate legacy systems to a single, integrated research administration platform. This system will encompass pre-award and post-award grants management, contracting, Institutional Review Board (IRB), Institutional Animal Care and Use Committee (IACUC), Institutional Biosafety Committee (IBC), and other research administration functions. The Senior Business Analyst will serve as a critical liaison between stakeholders and the technical implementation team, closely collaborating with the project sponsors, key stakeholders, and subject matter experts to ensure the solution meets institutional needs while supporting regulatory compliance and operational excellence. Post-implementation, this position will support the ongoing process improvement, system maintenance and adaptation, and training. Job Description Essential Responsibilities but not limited to: Requirements Gathering \& Analysis * Conduct interviews with key stakeholders across BILH hospital sites to understand current workflows and future-state requirements * Document and analyze existing processes from disparate legacy systems. * Translate business needs into detailed functional requirements. * Identify opportunities for process improvement, standardization, and consolidation as BILH transitions to a single system. System Configuration \& Design Support * Collaborate with technical teams and vendor consultants to configure the research administration suite to meet institutional requirements across the BILH network. * Participate in system design sessions to ensure workflows align with academic medical center operations and regulatory requirements. * Review and validate system configurations, integrations with existing systems (ERP, HR, finance, e.g. Workday, Epic, iLabs, etc.), and data migration strategies from multiple legacy platforms. * Support development of custom reports, dashboards, and analytics capabilities. Process Design \& Optimization * Map and document current and future-state business processes. * Ensure processes support compliance with federal regulations (NIH, NSF, FDA, OMB Uniform Guidance, etc.) and institutional policies. * Recommend process improvements that leverage system capabilities while maintaining regulatory compliance. Testing \& Quality Assurance * Develop test plans, test cases, and test scripts for system functionality and integrations. * Coordinate and conduct user acceptance testing (UAT) with key stakeholder groups across the BILH network. * Document test results, track defects, and verify issue resolution. * Validate data accuracy following migration from multiple legacy systems. Stakeholder Communication \& Project Support * Maintain regular communication with project sponsors, steering committee members, implementation partners, and end users across BILH hospital sites. * Prepare status reports, presentations, and documentation for various audiences in accordance with the implementation communication plan. * Facilitate meetings and working sessions to drive decision-making and issue resolution. * Support project management activities including timeline tracking and risk identification. Required Qualifications * Bachelor's degree in Business Administration, Information Systems, Healthcare Administration, or related field * 5-8 years of business analysis experience * Experience with enterprise software implementations or large-scale system projects * Proven ability to gather requirements, document processes, and translate business needs into technical specifications * Excellent analytical, problem-solving, and communication skills * Proficiency with process mapping tools and MS Office suite Preferred Qualifications * Experience in healthcare, higher education, or research administration environments * Familiarity with grants management, research compliance, or sponsored programs * Knowledge of research administration platforms (e.g., InfoEd, Cayuse, OnCore, CLICK) * Project Management Professional (PMP) or Certified Business Analysis Professional (CBAP) certification * Experience with Workday and/or other ERP system integrations Work Environment This position will work collaboratively with cross-functional teams including IT, research administration, compliance, finance, and clinical departments across the BILH network. The role requires flexibility to accommodate project timelines and may include occasional evening or weekend work during critical implementation phases. Pay Range $120,000.00 USD - $160,000.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

Lead Float Phlebotomist Greater Boston

Chestnut Hill, MA • Beth Israel Deaconess Medical Center • Full-time • Day When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives. Patient Service Center Float Phlebotomists work in multiple Patient Service Centers (PSCs) staffed by Beth Israel Lahey Health Phlebotomy Services, as needs arise, to: (a) cover for PSC Phlebotomists’ Paid Time Off, other absences, and FLMAs, (b) cover for vacant PSC Phlebotomist positions, (c) reduce patient wait times in PSCs that have longer wait times than desirable, and (d) facilitate the opening of new lab Patient Service Centers. As a Float Phlebotomist, you will have the opportunity to gain a vast amount of experience, working with a variety of patients, team members, and health care providers. This unique role will allow you to enhance your skills and prepare you for opportunities for further growth within the organization. Job Description: Primary Responsibilities: Maintains adequate staffing levels and efficient, effective workflow and scheduling. (essential) Provides training to phlebotomists to ensure competency. (essential) Provides data input for the payroll system in the absence of Supervisor and Phlebotomy Leaders. (essential) Acts as a technical resource for all difficult Phlebotomy blood draws for the institution. (essential) Ensures rounds are completed as scheduled and provides assistance, as needed, to maintain timelines of routine and STAT blood draws. (essential) Communicates lab issues and problems to Clinical Supervisor/Clinical Manager and recommends resolution. (essential) On a daily basis, interacts and communicates with customers including patients, site office manager, physicians, and medical assistants. (essential) Shares on-call duties. (essential) Provides input for performance appraisals. (essential) Ensures 24/7 coverage for Inpatient Rounds. (essential) Required Qualifications: High School diploma or GED required. Registration Phlebotomy Certificate preferred., and Phlebotomy Certificate preferred 1-3 years related work experience required. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Competencies: Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Social/Environmental Requirements: Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. No substantial exposure to adverse environmental conditions Health Care Status: HCW1: Regular, day-to-day contact; both face-to-face and hands-on (having close contact within three feet for at least five minutes). Examples: physicians, clinical nurses, phlebotomist, medical assistants, PFT tech, and x-ray tech.- Health Care Worker Status may vary by department Sensory Requirements: Visual clarity \<3 feet, Conversation. Physical Requirements: Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus This job requires frequent walking, standing, bending neck, bending waist, Power Grasping using both hands, Fine Manipulation using both hands, Pushing/Pulling using both hands, Keyboard use. Pay Range: $24.26 – $32.64 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity Employer/Veterans/Disabled ------------------------------------------------ ### Job details Employment: Full-time Hours/Week: 40 Shift: Day Category: Laboratory Pay Range: $24.26 - $32.64 FLSA: Non-Exempt Req ID: JR90788

Lead Phlebotomist Wilmington

Wilmington, MA • Beth Israel Lahey Health Primary Care • Full-time • Day When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives. Patient Service Center Float Phlebotomists work in multiple Patient Service Centers (PSCs) staffed by Beth Israel Lahey Health Phlebotomy Services, as needs arise, to: (a) cover for PSC Phlebotomists’ Paid Time Off, other absences, and FLMAs, (b) cover for vacant PSC Phlebotomist positions, (c) reduce patient wait times in PSCs that have longer wait times than desirable, and (d) facilitate the opening of new lab Patient Service Centers. As a Float Phlebotomist, you will have the opportunity to gain a vast amount of experience, working with a variety of patients, team members, and health care providers. This unique role will allow you to enhance your skills and prepare you for opportunities for further growth within the organization. Job Description: Primary Responsibilities: Maintains adequate staffing levels and efficient, effective workflow and scheduling. (essential) Provides training to phlebotomists to ensure competency. (essential) Provides data input for the payroll system in the absence of Supervisor and Phlebotomy Leaders. (essential) Acts as a technical resource for all difficult Phlebotomy blood draws for the institution. (essential) Ensures rounds are completed as scheduled and provides assistance, as needed, to maintain timelines of routine and STAT blood draws. (essential) Communicates lab issues and problems to Clinical Supervisor/Clinical Manager and recommends resolution. (essential) On a daily basis, interacts and communicates with customers including patients, site office manager, physicians, and medical assistants. (essential) Shares on-call duties. (essential) Provides input for performance appraisals. (essential) Ensures 24/7 coverage for Inpatient Rounds. (essential) Required Qualifications: High School diploma or GED required. Registration Phlebotomy Certificate preferred., and Phlebotomy Certificate preferred 1-3 years related work experience required. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Competencies: Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager. Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Social/Environmental Requirements: Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. No substantial exposure to adverse environmental conditions Health Care Status: HCW1: Regular, day-to-day contact; both face-to-face and hands-on (having close contact within three feet for at least five minutes). Examples: physicians, clinical nurses, phlebotomist, medical assistants, PFT tech, and x-ray tech.- Health Care Worker Status may vary by department Sensory Requirements: Visual clarity \<3 feet, Conversation. Physical Requirements: Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus This job requires frequent walking, standing, bending neck, bending waist, Power Grasping using both hands, Fine Manipulation using both hands, Pushing/Pulling using both hands, Keyboard use. Pay Range: $24.26 – $32.64 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity Employer/Veterans/Disabled ------------------------------------------------ ### Job details Employment: Full-time Hours/Week: 40 Shift: Day Category: Laboratory Pay Range: $24.26 - $32.64 FLSA: Non-Exempt Req ID: JR91060

Medical Assistant

Medical Assistant I, Ambulatory Cardiology