Jobs at Australian Taxation Office

Knowledge Officer

Brisbane City, Queensland, Australia

We are seeking innovative and motivated Knowledge Officers to join our Corporate Systems and Business Optimisation team. As a Knowledge Officer in the Change and Release Management team, you’ll play a key role in supporting critical corporate systems, including SAP and ServiceNow, ensuring that change and release management principles are delivered effectively. You will work with stakeholders to progress system testing and contribute to the delivery of business and release outcomes. Working closely with business users and IT teams, you’ll provide technical advice and support, contribute to incident and change management processes and coordinate system testing. As a Knowledge Officer in the SAP HR Systems team, you’ll manage complex SAP HR administration activities and provide specialist support across payroll, superannuation and leave processes. You will apply relevant policies, procedures and legislative requirements, contribute to process improvements, and work collaboratively with stakeholders to deliver accurate, compliant, and customer-focused outcomes. Across both roles, you’ll establish and maintain positive, collaborative relationships with key business partners, supporting effective communication and collaboration across teams. You will manage competing priorities and work closely with those stakeholders to successfully deliver outcomes. Candidates may be placed in the Knowledge Officer roles in either the Change and Release Management team or the SAP HR systems team. These roles may be offered on an ongoing or non-ongoing basis in Albury, Canberra, Melbourne CBD, Parramatta, Penrith or Upper Mount Gravatt. We embrace the strength of diversity – through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

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Knowledge Officer

Melbourne, Victoria, Australia

We are seeking innovative and motivated Knowledge Officers to join our Corporate Systems and Business Optimisation team. As a Knowledge Officer in the Change and Release Management team, you’ll play a key role in supporting critical corporate systems, including SAP and ServiceNow, ensuring that change and release management principles are delivered effectively. You will work with stakeholders to progress system testing and contribute to the delivery of business and release outcomes. Working closely with business users and IT teams, you’ll provide technical advice and support, contribute to incident and change management processes and coordinate system testing. As a Knowledge Officer in the SAP HR Systems team, you’ll manage complex SAP HR administration activities and provide specialist support across payroll, superannuation and leave processes. You will apply relevant policies, procedures and legislative requirements, contribute to process improvements, and work collaboratively with stakeholders to deliver accurate, compliant, and customer-focused outcomes. Across both roles, you’ll establish and maintain positive, collaborative relationships with key business partners, supporting effective communication and collaboration across teams. You will manage competing priorities and work closely with those stakeholders to successfully deliver outcomes. Candidates may be placed in the Knowledge Officer roles in either the Change and Release Management team or the SAP HR systems team. These roles may be offered on an ongoing or non-ongoing basis in Albury, Canberra, Melbourne CBD, Parramatta, Penrith or Upper Mount Gravatt. We embrace the strength of diversity – through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

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Knowledge Officer

Canberra, Australian Capital Territory, Australia

We are seeking innovative and motivated Knowledge Officers to join our Corporate Systems and Business Optimisation team. As a Knowledge Officer in the Change and Release Management team, you’ll play a key role in supporting critical corporate systems, including SAP and ServiceNow, ensuring that change and release management principles are delivered effectively. You will work with stakeholders to progress system testing and contribute to the delivery of business and release outcomes. Working closely with business users and IT teams, you’ll provide technical advice and support, contribute to incident and change management processes and coordinate system testing. As a Knowledge Officer in the SAP HR Systems team, you’ll manage complex SAP HR administration activities and provide specialist support across payroll, superannuation and leave processes. You will apply relevant policies, procedures and legislative requirements, contribute to process improvements, and work collaboratively with stakeholders to deliver accurate, compliant, and customer-focused outcomes. Across both roles, you’ll establish and maintain positive, collaborative relationships with key business partners, supporting effective communication and collaboration across teams. You will manage competing priorities and work closely with those stakeholders to successfully deliver outcomes. Candidates may be placed in the Knowledge Officer roles in either the Change and Release Management team or the SAP HR systems team. These roles may be offered on an ongoing or non-ongoing basis in Albury, Canberra, Melbourne CBD, Parramatta, Penrith or Upper Mount Gravatt. We embrace the strength of diversity – through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

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Knowledge Officer

Parramatta, New South Wales, Australia

We are seeking innovative and motivated Knowledge Officers to join our Corporate Systems and Business Optimisation team. As a Knowledge Officer in the Change and Release Management team, you’ll play a key role in supporting critical corporate systems, including SAP and ServiceNow, ensuring that change and release management principles are delivered effectively. You will work with stakeholders to progress system testing and contribute to the delivery of business and release outcomes. Working closely with business users and IT teams, you’ll provide technical advice and support, contribute to incident and change management processes and coordinate system testing. As a Knowledge Officer in the SAP HR Systems team, you’ll manage complex SAP HR administration activities and provide specialist support across payroll, superannuation and leave processes. You will apply relevant policies, procedures and legislative requirements, contribute to process improvements, and work collaboratively with stakeholders to deliver accurate, compliant, and customer-focused outcomes. Across both roles, you’ll establish and maintain positive, collaborative relationships with key business partners, supporting effective communication and collaboration across teams. You will manage competing priorities and work closely with those stakeholders to successfully deliver outcomes. Candidates may be placed in the Knowledge Officer roles in either the Change and Release Management team or the SAP HR systems team. These roles may be offered on an ongoing or non-ongoing basis in Albury, Canberra, Melbourne CBD, Parramatta, Penrith or Upper Mount Gravatt. We embrace the strength of diversity – through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

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Business Analyst (Affirmative measure Aboriginal and Torres Strait Islander employment)

Hobart, Tasmania, Australia

This vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the diversity of the Australian community. To be eligible for this role candidates must provide confirmation of their Aboriginal and/or Torres Strait Islander heritage. We are seeking motivated Business Analysts to join our Frontline Operations group. As a member of Frontline Operations, you’ll lead and support the delivery of high-quality services, ensuring the integrity of Australia’s tax and superannuation systems. As a Business Analyst in our Frontline Business Improvement and Frontline Resource Management business areas, you will apply your technical expertise and business knowledge to engage stakeholders, gather and analyse requirements, and support the design and implementation of business solutions that align with business objectives. You will undertake information gathering and analysis activities, translating information and data from a range of sources into meaningful insights, recommendations and practical outcomes. You will contribute to the assessment and validation of solutions, identify risks and impacts, and communicate findings to support decision-making and continuous improvement. We are looking for passionate individuals to join our Frontline Operations group in a variety of roles including: Business Analyst As a Business Analyst, you will work closely with stakeholders to understand business needs, identify opportunities for improvement and help shape solutions that deliver better outcomes. You will gather and analyse information from a range of sources, translate complex requirements into clear and meaningful documentation, and support informed decision-making. Working collaboratively across teams, you will use your analytical skills to identify challenges, evaluate options and contribute to the successful delivery of business and technology solutions. Business Intelligence Analyst As a Business Intelligence Analyst, you will analyse and interpret complex data to provide insights that support business decision-making and continuous improvement. You will work with stakeholders to understand business challenges, identify trends, risks and opportunities, and translate data into meaningful information through reports, dashboards and recommendations. Using your analytical expertise, you will help inform strategy, improve business performance and support the delivery of data-driven outcomes across the organisation. Duties for the above roles may include: * working collaboratively with stakeholders to understand business needs, challenges and opportunities, and supporting the development of practical business solutions * gathering, analysing and interpreting information from a range of sources to identify business requirements, process improvements, risks and opportunities to improve operational outcomes * eliciting, documenting and maintaining business requirements, process maps, user stories, business rules and other analysis artefacts to support solution delivery * analysing current and future business processes to identify gaps, inefficiencies and improvement opportunities, and contributing to the development of fit-for-purpose solutions * assisting with the development of business cases, impact assessments and recommendations through research, analysis and stakeholder consultation * working with stakeholders, technical teams and delivery partners to support solution design, implementation activities and the successful delivery of business outcomes * supporting testing and validation activities, including the development of test scenarios, identification of defects and confirmation that solutions meet agreed business requirements * maintaining accurate and comprehensive records, documentation and business analysis artefacts, while contributing to continuous improvement initiatives that enhance processes, systems and service delivery outcomes. These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Canberra, Dandenong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong. We embrace the strength of diversity – through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

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Business Analyst

Townsville, Queensland, Australia

We are seeking motivated Business Analysts to join our Frontline Operations group. As a member of Frontline Operations, you’ll lead and support the delivery of high-quality services, ensuring the integrity of Australia’s tax and superannuation systems. As a Business Analyst in our Frontline Business Improvement and Frontline Resource Management business areas, you will apply your technical expertise and business knowledge to engage stakeholders, gather and analyse requirements, and support the design and implementation of business solutions that align with business objectives. You will undertake information gathering and analysis activities, translating information and data from a range of sources into meaningful insights, recommendations and practical outcomes. You will contribute to the assessment and validation of solutions, identify risks and impacts, and communicate findings to support decision-making and continuous improvement. We are looking for passionate individuals to join our Frontline Operations group in a variety of roles including: Business Analyst As a Business Analyst, you will work closely with stakeholders to understand business needs, identify opportunities for improvement and help shape solutions that deliver better outcomes. You will gather and analyse information from a range of sources, translate complex requirements into clear and meaningful documentation, and support informed decision-making. Working collaboratively across teams, you will use your analytical skills to identify challenges, evaluate options and contribute to the successful delivery of business and technology solutions. Business Intelligence Analyst As a Business Intelligence Analyst, you will analyse and interpret complex data to provide insights that support business decision-making and continuous improvement. You will work with stakeholders to understand business challenges, identify trends, risks and opportunities, and translate data into meaningful information through reports, dashboards and recommendations. Using your analytical expertise, you will help inform strategy, improve business performance and support the delivery of data-driven outcomes across the organisation. Duties for the above roles may include: * working collaboratively with stakeholders to understand business needs, challenges and opportunities, and supporting the development of practical business solutions * gathering, analysing and interpreting information from a range of sources to identify business requirements, process improvements, risks and opportunities to improve operational outcomes * eliciting, documenting and maintaining business requirements, process maps, user stories, business rules and other analysis artefacts to support solution delivery * analysing current and future business processes to identify gaps, inefficiencies and improvement opportunities, and contributing to the development of fit-for-purpose solutions * assisting with the development of business cases, impact assessments and recommendations through research, analysis and stakeholder consultation * working with stakeholders, technical teams and delivery partners to support solution design, implementation activities and the successful delivery of business outcomes * supporting testing and validation activities, including the development of test scenarios, identification of defects and confirmation that solutions meet agreed business requirements * maintaining accurate and comprehensive records, documentation and business analysis artefacts, while contributing to continuous improvement initiatives that enhance processes, systems and service delivery outcomes. These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Canberra, Dandenong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong. We embrace the strength of diversity – through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

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Business Analyst

Melbourne, Victoria, Australia

We are seeking motivated Business Analysts to join our Frontline Operations group. As a member of Frontline Operations, you’ll lead and support the delivery of high-quality services, ensuring the integrity of Australia’s tax and superannuation systems. As a Business Analyst in our Frontline Business Improvement and Frontline Resource Management business areas, you will apply your technical expertise and business knowledge to engage stakeholders, gather and analyse requirements, and support the design and implementation of business solutions that align with business objectives. You will undertake information gathering and analysis activities, translating information and data from a range of sources into meaningful insights, recommendations and practical outcomes. You will contribute to the assessment and validation of solutions, identify risks and impacts, and communicate findings to support decision-making and continuous improvement. We are looking for passionate individuals to join our Frontline Operations group in a variety of roles including: Business Analyst As a Business Analyst, you will work closely with stakeholders to understand business needs, identify opportunities for improvement and help shape solutions that deliver better outcomes. You will gather and analyse information from a range of sources, translate complex requirements into clear and meaningful documentation, and support informed decision-making. Working collaboratively across teams, you will use your analytical skills to identify challenges, evaluate options and contribute to the successful delivery of business and technology solutions. Business Intelligence Analyst As a Business Intelligence Analyst, you will analyse and interpret complex data to provide insights that support business decision-making and continuous improvement. You will work with stakeholders to understand business challenges, identify trends, risks and opportunities, and translate data into meaningful information through reports, dashboards and recommendations. Using your analytical expertise, you will help inform strategy, improve business performance and support the delivery of data-driven outcomes across the organisation. Duties for the above roles may include: * working collaboratively with stakeholders to understand business needs, challenges and opportunities, and supporting the development of practical business solutions * gathering, analysing and interpreting information from a range of sources to identify business requirements, process improvements, risks and opportunities to improve operational outcomes * eliciting, documenting and maintaining business requirements, process maps, user stories, business rules and other analysis artefacts to support solution delivery * analysing current and future business processes to identify gaps, inefficiencies and improvement opportunities, and contributing to the development of fit-for-purpose solutions * assisting with the development of business cases, impact assessments and recommendations through research, analysis and stakeholder consultation * working with stakeholders, technical teams and delivery partners to support solution design, implementation activities and the successful delivery of business outcomes * supporting testing and validation activities, including the development of test scenarios, identification of defects and confirmation that solutions meet agreed business requirements * maintaining accurate and comprehensive records, documentation and business analysis artefacts, while contributing to continuous improvement initiatives that enhance processes, systems and service delivery outcomes. These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Canberra, Dandenong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong. We embrace the strength of diversity – through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

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Business Analyst

Perth, Western Australia, Australia

We are seeking motivated Business Analysts to join our Frontline Operations group. As a member of Frontline Operations, you’ll lead and support the delivery of high-quality services, ensuring the integrity of Australia’s tax and superannuation systems. As a Business Analyst in our Frontline Business Improvement and Frontline Resource Management business areas, you will apply your technical expertise and business knowledge to engage stakeholders, gather and analyse requirements, and support the design and implementation of business solutions that align with business objectives. You will undertake information gathering and analysis activities, translating information and data from a range of sources into meaningful insights, recommendations and practical outcomes. You will contribute to the assessment and validation of solutions, identify risks and impacts, and communicate findings to support decision-making and continuous improvement. We are looking for passionate individuals to join our Frontline Operations group in a variety of roles including: Business Analyst As a Business Analyst, you will work closely with stakeholders to understand business needs, identify opportunities for improvement and help shape solutions that deliver better outcomes. You will gather and analyse information from a range of sources, translate complex requirements into clear and meaningful documentation, and support informed decision-making. Working collaboratively across teams, you will use your analytical skills to identify challenges, evaluate options and contribute to the successful delivery of business and technology solutions. Business Intelligence Analyst As a Business Intelligence Analyst, you will analyse and interpret complex data to provide insights that support business decision-making and continuous improvement. You will work with stakeholders to understand business challenges, identify trends, risks and opportunities, and translate data into meaningful information through reports, dashboards and recommendations. Using your analytical expertise, you will help inform strategy, improve business performance and support the delivery of data-driven outcomes across the organisation. Duties for the above roles may include: * working collaboratively with stakeholders to understand business needs, challenges and opportunities, and supporting the development of practical business solutions * gathering, analysing and interpreting information from a range of sources to identify business requirements, process improvements, risks and opportunities to improve operational outcomes * eliciting, documenting and maintaining business requirements, process maps, user stories, business rules and other analysis artefacts to support solution delivery * analysing current and future business processes to identify gaps, inefficiencies and improvement opportunities, and contributing to the development of fit-for-purpose solutions * assisting with the development of business cases, impact assessments and recommendations through research, analysis and stakeholder consultation * working with stakeholders, technical teams and delivery partners to support solution design, implementation activities and the successful delivery of business outcomes * supporting testing and validation activities, including the development of test scenarios, identification of defects and confirmation that solutions meet agreed business requirements * maintaining accurate and comprehensive records, documentation and business analysis artefacts, while contributing to continuous improvement initiatives that enhance processes, systems and service delivery outcomes. These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Canberra, Dandenong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong. We embrace the strength of diversity – through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

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Business Analyst (Affirmative measure Aboriginal and Torres Strait Islander employment)

Gosford, New South Wales, Australia

This vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the diversity of the Australian community. To be eligible for this role candidates must provide confirmation of their Aboriginal and/or Torres Strait Islander heritage. We are seeking motivated Business Analysts to join our Frontline Operations group. As a member of Frontline Operations, you’ll lead and support the delivery of high-quality services, ensuring the integrity of Australia’s tax and superannuation systems. As a Business Analyst in our Frontline Business Improvement and Frontline Resource Management business areas, you will apply your technical expertise and business knowledge to engage stakeholders, gather and analyse requirements, and support the design and implementation of business solutions that align with business objectives. You will undertake information gathering and analysis activities, translating information and data from a range of sources into meaningful insights, recommendations and practical outcomes. You will contribute to the assessment and validation of solutions, identify risks and impacts, and communicate findings to support decision-making and continuous improvement. We are looking for passionate individuals to join our Frontline Operations group in a variety of roles including: Business Analyst As a Business Analyst, you will work closely with stakeholders to understand business needs, identify opportunities for improvement and help shape solutions that deliver better outcomes. You will gather and analyse information from a range of sources, translate complex requirements into clear and meaningful documentation, and support informed decision-making. Working collaboratively across teams, you will use your analytical skills to identify challenges, evaluate options and contribute to the successful delivery of business and technology solutions. Business Intelligence Analyst As a Business Intelligence Analyst, you will analyse and interpret complex data to provide insights that support business decision-making and continuous improvement. You will work with stakeholders to understand business challenges, identify trends, risks and opportunities, and translate data into meaningful information through reports, dashboards and recommendations. Using your analytical expertise, you will help inform strategy, improve business performance and support the delivery of data-driven outcomes across the organisation. Duties for the above roles may include: * working collaboratively with stakeholders to understand business needs, challenges and opportunities, and supporting the development of practical business solutions * gathering, analysing and interpreting information from a range of sources to identify business requirements, process improvements, risks and opportunities to improve operational outcomes * eliciting, documenting and maintaining business requirements, process maps, user stories, business rules and other analysis artefacts to support solution delivery * analysing current and future business processes to identify gaps, inefficiencies and improvement opportunities, and contributing to the development of fit-for-purpose solutions * assisting with the development of business cases, impact assessments and recommendations through research, analysis and stakeholder consultation * working with stakeholders, technical teams and delivery partners to support solution design, implementation activities and the successful delivery of business outcomes * supporting testing and validation activities, including the development of test scenarios, identification of defects and confirmation that solutions meet agreed business requirements * maintaining accurate and comprehensive records, documentation and business analysis artefacts, while contributing to continuous improvement initiatives that enhance processes, systems and service delivery outcomes. These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Canberra, Dandenong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong. We embrace the strength of diversity – through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

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Business Analyst

Canberra, Australian Capital Territory, Australia

We are seeking motivated Business Analysts to join our Frontline Operations group. As a member of Frontline Operations, you’ll lead and support the delivery of high-quality services, ensuring the integrity of Australia’s tax and superannuation systems. As a Business Analyst in our Frontline Business Improvement and Frontline Resource Management business areas, you will apply your technical expertise and business knowledge to engage stakeholders, gather and analyse requirements, and support the design and implementation of business solutions that align with business objectives. You will undertake information gathering and analysis activities, translating information and data from a range of sources into meaningful insights, recommendations and practical outcomes. You will contribute to the assessment and validation of solutions, identify risks and impacts, and communicate findings to support decision-making and continuous improvement. We are looking for passionate individuals to join our Frontline Operations group in a variety of roles including: Business Analyst As a Business Analyst, you will work closely with stakeholders to understand business needs, identify opportunities for improvement and help shape solutions that deliver better outcomes. You will gather and analyse information from a range of sources, translate complex requirements into clear and meaningful documentation, and support informed decision-making. Working collaboratively across teams, you will use your analytical skills to identify challenges, evaluate options and contribute to the successful delivery of business and technology solutions. Business Intelligence Analyst As a Business Intelligence Analyst, you will analyse and interpret complex data to provide insights that support business decision-making and continuous improvement. You will work with stakeholders to understand business challenges, identify trends, risks and opportunities, and translate data into meaningful information through reports, dashboards and recommendations. Using your analytical expertise, you will help inform strategy, improve business performance and support the delivery of data-driven outcomes across the organisation. Duties for the above roles may include: * working collaboratively with stakeholders to understand business needs, challenges and opportunities, and supporting the development of practical business solutions * gathering, analysing and interpreting information from a range of sources to identify business requirements, process improvements, risks and opportunities to improve operational outcomes * eliciting, documenting and maintaining business requirements, process maps, user stories, business rules and other analysis artefacts to support solution delivery * analysing current and future business processes to identify gaps, inefficiencies and improvement opportunities, and contributing to the development of fit-for-purpose solutions * assisting with the development of business cases, impact assessments and recommendations through research, analysis and stakeholder consultation * working with stakeholders, technical teams and delivery partners to support solution design, implementation activities and the successful delivery of business outcomes * supporting testing and validation activities, including the development of test scenarios, identification of defects and confirmation that solutions meet agreed business requirements * maintaining accurate and comprehensive records, documentation and business analysis artefacts, while contributing to continuous improvement initiatives that enhance processes, systems and service delivery outcomes. These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Canberra, Dandenong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong. We embrace the strength of diversity – through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

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Business Analyst

Gosford, New South Wales, Australia

We are seeking motivated Business Analysts to join our Frontline Operations group. As a member of Frontline Operations, you’ll lead and support the delivery of high-quality services, ensuring the integrity of Australia’s tax and superannuation systems. As a Business Analyst in our Frontline Business Improvement and Frontline Resource Management business areas, you will apply your technical expertise and business knowledge to engage stakeholders, gather and analyse requirements, and support the design and implementation of business solutions that align with business objectives. You will undertake information gathering and analysis activities, translating information and data from a range of sources into meaningful insights, recommendations and practical outcomes. You will contribute to the assessment and validation of solutions, identify risks and impacts, and communicate findings to support decision-making and continuous improvement. We are looking for passionate individuals to join our Frontline Operations group in a variety of roles including: Business Analyst As a Business Analyst, you will work closely with stakeholders to understand business needs, identify opportunities for improvement and help shape solutions that deliver better outcomes. You will gather and analyse information from a range of sources, translate complex requirements into clear and meaningful documentation, and support informed decision-making. Working collaboratively across teams, you will use your analytical skills to identify challenges, evaluate options and contribute to the successful delivery of business and technology solutions. Business Intelligence Analyst As a Business Intelligence Analyst, you will analyse and interpret complex data to provide insights that support business decision-making and continuous improvement. You will work with stakeholders to understand business challenges, identify trends, risks and opportunities, and translate data into meaningful information through reports, dashboards and recommendations. Using your analytical expertise, you will help inform strategy, improve business performance and support the delivery of data-driven outcomes across the organisation. Duties for the above roles may include: * working collaboratively with stakeholders to understand business needs, challenges and opportunities, and supporting the development of practical business solutions * gathering, analysing and interpreting information from a range of sources to identify business requirements, process improvements, risks and opportunities to improve operational outcomes * eliciting, documenting and maintaining business requirements, process maps, user stories, business rules and other analysis artefacts to support solution delivery * analysing current and future business processes to identify gaps, inefficiencies and improvement opportunities, and contributing to the development of fit-for-purpose solutions * assisting with the development of business cases, impact assessments and recommendations through research, analysis and stakeholder consultation * working with stakeholders, technical teams and delivery partners to support solution design, implementation activities and the successful delivery of business outcomes * supporting testing and validation activities, including the development of test scenarios, identification of defects and confirmation that solutions meet agreed business requirements * maintaining accurate and comprehensive records, documentation and business analysis artefacts, while contributing to continuous improvement initiatives that enhance processes, systems and service delivery outcomes. These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Canberra, Dandenong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong. We embrace the strength of diversity – through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

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Business Analyst

Sydney, New South Wales, Australia

We are seeking motivated Business Analysts to join our Frontline Operations group. As a member of Frontline Operations, you’ll lead and support the delivery of high-quality services, ensuring the integrity of Australia’s tax and superannuation systems. As a Business Analyst in our Frontline Business Improvement and Frontline Resource Management business areas, you will apply your technical expertise and business knowledge to engage stakeholders, gather and analyse requirements, and support the design and implementation of business solutions that align with business objectives. You will undertake information gathering and analysis activities, translating information and data from a range of sources into meaningful insights, recommendations and practical outcomes. You will contribute to the assessment and validation of solutions, identify risks and impacts, and communicate findings to support decision-making and continuous improvement. We are looking for passionate individuals to join our Frontline Operations group in a variety of roles including: Business Analyst As a Business Analyst, you will work closely with stakeholders to understand business needs, identify opportunities for improvement and help shape solutions that deliver better outcomes. You will gather and analyse information from a range of sources, translate complex requirements into clear and meaningful documentation, and support informed decision-making. Working collaboratively across teams, you will use your analytical skills to identify challenges, evaluate options and contribute to the successful delivery of business and technology solutions. Business Intelligence Analyst As a Business Intelligence Analyst, you will analyse and interpret complex data to provide insights that support business decision-making and continuous improvement. You will work with stakeholders to understand business challenges, identify trends, risks and opportunities, and translate data into meaningful information through reports, dashboards and recommendations. Using your analytical expertise, you will help inform strategy, improve business performance and support the delivery of data-driven outcomes across the organisation. Duties for the above roles may include: * working collaboratively with stakeholders to understand business needs, challenges and opportunities, and supporting the development of practical business solutions * gathering, analysing and interpreting information from a range of sources to identify business requirements, process improvements, risks and opportunities to improve operational outcomes * eliciting, documenting and maintaining business requirements, process maps, user stories, business rules and other analysis artefacts to support solution delivery * analysing current and future business processes to identify gaps, inefficiencies and improvement opportunities, and contributing to the development of fit-for-purpose solutions * assisting with the development of business cases, impact assessments and recommendations through research, analysis and stakeholder consultation * working with stakeholders, technical teams and delivery partners to support solution design, implementation activities and the successful delivery of business outcomes * supporting testing and validation activities, including the development of test scenarios, identification of defects and confirmation that solutions meet agreed business requirements * maintaining accurate and comprehensive records, documentation and business analysis artefacts, while contributing to continuous improvement initiatives that enhance processes, systems and service delivery outcomes. These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Canberra, Dandenong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong. We embrace the strength of diversity – through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

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Business Analyst (Affirmative measure Aboriginal and Torres Strait Islander employment)

Albury, New South Wales, Australia

This vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the diversity of the Australian community. To be eligible for this role candidates must provide confirmation of their Aboriginal and/or Torres Strait Islander heritage. We are seeking motivated Business Analysts to join our Frontline Operations group. As a member of Frontline Operations, you’ll lead and support the delivery of high-quality services, ensuring the integrity of Australia’s tax and superannuation systems. As a Business Analyst in our Frontline Business Improvement and Frontline Resource Management business areas, you will apply your technical expertise and business knowledge to engage stakeholders, gather and analyse requirements, and support the design and implementation of business solutions that align with business objectives. You will undertake information gathering and analysis activities, translating information and data from a range of sources into meaningful insights, recommendations and practical outcomes. You will contribute to the assessment and validation of solutions, identify risks and impacts, and communicate findings to support decision-making and continuous improvement. We are looking for passionate individuals to join our Frontline Operations group in a variety of roles including: Business Analyst As a Business Analyst, you will work closely with stakeholders to understand business needs, identify opportunities for improvement and help shape solutions that deliver better outcomes. You will gather and analyse information from a range of sources, translate complex requirements into clear and meaningful documentation, and support informed decision-making. Working collaboratively across teams, you will use your analytical skills to identify challenges, evaluate options and contribute to the successful delivery of business and technology solutions. Business Intelligence Analyst As a Business Intelligence Analyst, you will analyse and interpret complex data to provide insights that support business decision-making and continuous improvement. You will work with stakeholders to understand business challenges, identify trends, risks and opportunities, and translate data into meaningful information through reports, dashboards and recommendations. Using your analytical expertise, you will help inform strategy, improve business performance and support the delivery of data-driven outcomes across the organisation. Duties for the above roles may include: * working collaboratively with stakeholders to understand business needs, challenges and opportunities, and supporting the development of practical business solutions * gathering, analysing and interpreting information from a range of sources to identify business requirements, process improvements, risks and opportunities to improve operational outcomes * eliciting, documenting and maintaining business requirements, process maps, user stories, business rules and other analysis artefacts to support solution delivery * analysing current and future business processes to identify gaps, inefficiencies and improvement opportunities, and contributing to the development of fit-for-purpose solutions * assisting with the development of business cases, impact assessments and recommendations through research, analysis and stakeholder consultation * working with stakeholders, technical teams and delivery partners to support solution design, implementation activities and the successful delivery of business outcomes * supporting testing and validation activities, including the development of test scenarios, identification of defects and confirmation that solutions meet agreed business requirements * maintaining accurate and comprehensive records, documentation and business analysis artefacts, while contributing to continuous improvement initiatives that enhance processes, systems and service delivery outcomes. These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Canberra, Dandenong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong. We embrace the strength of diversity – through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the selection process.

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