Senior Program Manager/Technical Program Manager (Engineering/Product)
About Paxos Paxos builds the regulated infrastructure powering the digital economy. Our technology and licenses enable the world's leading companies to issue and move tokenized money and assets, safely, instantly, and globally. From powering PayPal USD to building the Global Dollar Network, we're setting the standard for trustworthy digital finance. The Opportunity We're hiring a Program Manager/Technical Program Manager to work directly with the Head of Engineering Operations & Delivery to make the engineering and product organization faster, sharper, and more effective. As a Program Manager (PgM) or Technical Program Manager (TPM) at Paxos, you will sit at the intersection of traditional finance and the frontier of blockchain technology. You won't just be managing schedules; you’ll be the primary driver of execution for regulated infrastructure that moves trillions of dollars in assets. In this role, you will navigate complex dependencies across engineering, product, and other functional teams to ensure the seamless delivery of products across the Paxos portfolio. We are looking for a high-agency leader who thrives in ambiguity, possesses deep technical intuition, and is obsessed with building the financial plumbing of the future. You'll be an AI-native in how you work. When you see a manual process, your instinct is to build a system. When you're synthesizing information across teams, you'll use AI to do it in hours instead of days. You'll bring this disposition to everything: evaluating requirements, running strategic initiatives, improving operating rhythms, and helping leadership make better decisions faster. 1. REGULATED PRODUCT LIFECYCLE & COMPLIANCE Paxos operates in a uniquely high-stakes environment where "moving fast" must be balanced with "moving correctly." As a PgM/TPM, a significant portion of your focus will be ensuring that technical roadmaps align with stringent regulatory requirements. You will bridge the gap between engineering velocity and the rigorous audits, security reviews, and compliance milestones necessary to maintain our position as a trusted, regulated institution. 2. CROSS-FUNCTIONAL SOLUTIONING & DEPENDENCY MANAGEMENT Our products are deeply interconnected. You will be responsible for: - De-risking technical execution: Identifying "single points of failure" in project timelines. - Infrastructure Scaling: Managing the rollout of scalable cloud architecture to support high-throughput financial transactions. - Stakeholder Synthesis: Translating complex technical constraints into clear business trade-offs for leadership. 3. ENGINEERING EXCELLENCE & OPERATIONAL RIGOR You will be the guardian of the "how." This involves optimizing the SDLC (Software Development Life Cycle) to ensure high-quality code deployment without sacrificing speed. You’ll focus on: - Metric-Driven Progress: Implementing KPIs that measure team velocity, system uptime, and deployment success rates. - Incident Response & Post-Mortems: Driving a culture of continuous improvement by leading technical retrospectives. - Resource Allocation: Ensuring engineering bandwidth is prioritized toward the highest-impact initiatives while maintaining technical debt. Over time, the scope will evolve. You may shape which product bets we fund, lead the operating model for how we evaluate and pursue new opportunities, or take on emerging product domains. The common thread: sound judgment, operational rigor, and a bias for building systems that make people faster. WHAT YOU'LL DO STRATEGIC PROGRAMS & PROJECTS - Lead cross-functional programs and projects that span teams and functions: platform improvements, pricing, analytics, cross-product workflows, process redesign. PROGRAM OWNERSHIP & INTEGRATED PLANNING - Ensure every initiative has complete PRDs, Technical Design Documents, and Delivery Plans with clear objectives, scope, success metrics, timelines, and key risks before work begins - Maintain a single integrated plan capturing milestones, dependencies, and critical paths across Engineering, Product, Operations, Compliance, and Treasury - Proactively manage sequencing, resourcing tradeoffs, and escalations CROSS‑FUNCTIONAL COORDINATION DURING BUILD - Drive a structured intake and kickoff process for cross‑team work: confirming goals, success metrics, and scope boundaries with all contributors. - Keep a single source of truth for status, decisions, risks, and owners throughout the program (e.g., shared docs, boards, and structured updates). - Ensure Operations, Data, Compliance, and Treasury readiness tasks (process updates, documentation, training, approvals) are sequenced to land alongside engineering milestones, not after launch. - Facilitate decision‑making by surfacing structured options and tradeoffs, rather than ad hoc escalation, so leaders can quickly unblock teams. OWNERSHIP OF IMPLEMENTATION, TESTING & LAUNCH READINESS - Own the end‑to‑end test strategy for cross‑team initiatives: integration flows, end‑to‑end functional scenarios, negative/edge cases, throughput/performance checks, and regression suites. - Coordinate UAT and shadow validation across non‑prod and prod‑like environments, define Go/No‑Go criteria, and align rollback/mitigation plans ahead of launch. - Partner closely with engineering and ops to instrument monitoring, alerting, and runbooks for the new or changed flows (e.g., on‑chain events, wallet balances, reconciliation checks, signing errors, fiat settlement mismatches). - Ensure that launches are “audit‑ready” with clear evidence for controls, testing, and approvals, reducing downstream work for Compliance and Audit. DEFECT MANAGEMENT, RESILIENCE & INCIDENT LEARNINGS - Proactively surface defects through scenario testing and failure injection, especially in asset lifecycle and rails flows. - Maintain a living RAID log with clear owners and impact assessments - Work with Engineering and Operations to feed incident learnings back into design, test coverage, and runbooks so that each incident improves the underlying systems and processes rather than just fixing symptoms. COMMUNICATION, DOCUMENTATION & STAKEHOLDER ALIGNMENT - Partner with Product, Engineering and other teams at Paxos to optimally translate business requirements into technical requirements - Produce concise, structured documentation of program objectives, architecture decisions, and operational impacts so that new joiners and partner teams can quickly understand context - Provide regular, predictable status updates (written and verbal) tailored to different audiences: - Engineering teams: blockers, dependencies, upcoming milestones - Product/Business: timeline, scope, customer impact - Leadership: key risks, tradeoffs, and decisions needed - Ensure all key decisions (e.g., scope cuts, design choices, risk acceptances) are captured in a durable place, not just in meetings or instant messages. PRODUCT OPERATIONS - Build and improve the operating systems that drive product decisions: planning cycles, reviews, decision frameworks, launch readiness. - Identify inefficiencies and fix them through automation, AI-powered tooling, or process redesign - Synthesize complex information into clear, actionable recommendations that help leaders decide and move. - Create leverage by building repeatable systems. The goal is not to be in every room, but to build the frameworks and tools that make the right things happen without you. ABOUT YOU - Minimum 5+ years of experience in program management, technical program management and operational execution in a high-growth and/or regulated environment. - Product-first thinker. You evaluate everything through: what's the user problem, what's the fastest path to learning, and what actually moves the needle. You apply this lens whether the "product" is a partner integration or an internal operating process. - AI-native. You use AI tools daily to do your actual work, not as a side project. You've built workflows, prompts, or lightweight applications that changed how you or your team operates. When you encounter a repetitive process, your instinct is to automate it before anyone asks. You think in terms of systems and leverage, not just effort. - Strong commercial and analytical instincts. You can understand commercial aspects of a deal, assess trade-offs, model scenarios, and evaluate whether an initiative is worth the investment. - Exceptional communicator. You can write excellent documentation that clarifies a complex decision, build a framework that a team actually adopts, and hold your own in a room with execs and internal/external partners. - Comfortable in ambiguity. You build a structure where there is none. You don't wait for someone to define the role, you define it by what you ship and execute upon. - Deep curiosity for technology and how systems, integrations, and networks scale. Bonus if you've worked in regulated or financial infrastructure environments. WHAT SUCCESS LOOKS LIKE - The product and engineering organization operates with measurably improved clarity, focus, and velocity, and you can point to specific systems, tools, or changes you built that caused it. - Strategic programs and projects delivered with measurable outcomes, not just completed tasks. - You've built AI-powered tools, frameworks, or workflows that the team actually uses, and that made a process meaningfully faster or a decision meaningfully better. - You've killed or deprioritized at least one workstream that wasn't delivering value, not just added new ones. Important Notice for Paxos Applicants We’ve become aware of fraudulent accounts posting as Paxos recruiters on LinkedIn and other platforms. These scammers attempt to deceive applicants into paying for job opportunities or providing personal financial information. To verify a legitimate Paxos recruiter: - We only use @paxos.com emai