Senior Director Operations Jobs

Senior Director, Supply Chain Operations

Senior Director, Operations (Dental/Ortho)

Remote Full Time Senior Executive About the Role PracticeTek is seeking a Senior Director of Operations, Dental/Ortho to lead the operational performance of our dental SaaS solutions focused in the orthodontic and dental laboratory segments. This role reports directly to the VP, Market Leader for Vision and Dental/Ortho and serves as their primary operating partner for the Dental/Ortho segment, a multi-product portfolio with over $25M in recurring revenue. This leader will be accountable for the segment’s operational outcomes—customer experience, service delivery, scalability, and operational excellence—while partnering closely with Product, Engineering, Sales, Finance, and Customer teams to drive sustainable growth. The ideal candidate blends strategic leadership with hands-on operational execution, thrives in cross-functional environments, and has experience scaling operations in SaaS, healthcare/dental technology, and/or workflow-heavy software environments. Key Responsibilities Segment Operational Leadership Translate segment strategy into operating plans, staffing models, budgets, KPIs, and quarterly priorities. Own the segment’s business rhythm: weekly pipeline and forecasting, monthly KPI reviews, quarterly planning, and launch readiness. Drive alignment across product lines while preserving product-specific positioning, workflows, and customer needs. Identify and prioritize the highest-impact initiatives across growth, retention, customer experience, and operational scalability. Own and further develop key vendor and strategic partner relationships (e.g., orthodontic service organizations, orthodontic practice management systems). Develop and maintain a competitive intelligence system to assist in identifying product feature gaps, exploiting competitive advantages, and informing pricing \& positioning decisions. Operational Excellence \& Scalability Build scalable processes and standard operating procedures (SOPs) across teams supporting the segment. Improve operational efficiency through standardization, automation, tooling improvements, and structured change management. Identify operational bottlenecks and lead cross-functional initiatives to resolve them (e.g., release readiness, implementation cycle time, support ticket drivers, integration issues). Product \& Engineering Partnership Represent the “voice of the segment” into Product and Engineering planning. Partner on roadmap prioritization informed by customer needs, retention drivers, support trends, and growth strategy. Ensure operational readiness for releases/migrations, including enablement, documentation, training, and customer communications. Collaborate on reliability, security, and performance initiatives that materially improve customer outcomes. Coordinate go-to-market readiness with Sales/Marketing (packaging changes, positioning shifts, enablement, launch checklists). Leadership and Team Development Lead a cross-functional team spanning Sales, Marketing, Customer Success, Implementation, and Support (directly or via leaders). Hire, develop, and retain strong leaders; set clear expectations, coaching, and accountability to outcomes. Build an operating culture grounded in metrics, customer empathy, urgency, and continuous improvement. Qualifications (Required) 10+ years of progressive leadership experience in operations, service delivery, or business operations in B2B SaaS, vertical SaaS, healthcare/dental tech, or similarly workflow-heavy software environments. Demonstrated success partnering to achieve commercial outcomes (Sales + Marketing) and customer outcomes (CS/Support/Implementation) as a senior operator. Proven ability to build operating systems: KPIs, forecasting rigor, cadence, playbooks, and scalable processes. Strong cross-functional leadership with Product/Engineering; ability to translate customer needs into roadmap priorities. Experience developing leaders and building high-performing teams. Qualifications (Preferred) Experience with orthodontic/dental practice workflows and/or lab workflows (case/order management, scheduling, billing, production/case tracking, integrations). Experience managing multi-product portfolios, pricing/packaging evolution, or product-line repositioning. Experience with migrations, platform consolidation, or post-acquisition integration. Familiarity with data privacy/security considerations in healthcare-adjacent environments (e.g., HIPAA considerations, SOC 2-aligned practices). Experience operating in environments with incomplete integration, legacy systems, or post-acquisition complexity. Leadership Attributes GM mindset: owns outcomes end-to-end, not functions in isolation. Customer-first operator: improves experience while maintaining scalable cost-to-serve. Metrics-driven: runs the business with dashboards, forecasting discipline, and accountability. Systems thinker: builds repeatable processes that scale across products and teams. Clear communicator: aligns executive stakeholders and frontline teams with clarity and urgency. Compensation and Inclusivity At PracticeTek and its brands—we carefully consider multiple factors when determining offers of employment, including market data, skills, and experience. The compensation range for this role is $185-215K. PracticeTek is an Equal Opportunity Employer, committed to fostering an inclusive environment. All applicants will receive fair and impartial consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristics.

Senior Director IT Operations

SENIOR DIRECTOR IT OPERATIONS Location: Portland, Maine Reports to: Chief Operations Officer About MPX MPX helps organizations deliver critical, compliant communications — in print and digital form securely and at scale. We serve leading health plans, insurers, and financial institutions, combining deep print-and-mail expertise with a modern, AWS-based platform built for reliability and compliance. As we scale, we’re expanding our leadership team with a technology executive who can ensure flawless execution across software development, infrastructure, and operations. About the Role We’re seeking a Senior Director IT Operations to lead MPX’s software development, infrastructure, and IT operations functions. This new Management role owns the execution engine of our technology organization — driving disciplined development, operational reliability, and security. You’ll partner with the CEO and Managing Director, Technology \& Product, who leads product vision and technology innovation, to turn strategy into reliable delivery. What You’ll Do Lead and scale MPX’s software-development teams, ensuring sprint discipline, quality assurance, and predictable releases. Oversee all technology operations, infrastructure, and hosted environments across AWS and on-prem systems. Implement modern Agile and DevOps practices for continuous integration and deployment. Ensure enterprise-grade security and compliance (SOC2, HIPAA, PCI). Establish data strategy, data governance, analytics, and operational metrics tracking. Manage internal IT service delivery and enforce ITIL-based processes. Partner cross-functionally with Product, Client Success, and Operations to align tech delivery with business commitments. Build and mentor a multidisciplinary team of engineers, developers, and operations professionals. Own dashboards, KPIs, and executive-level reporting for development and system performance. Who You Are 15+ years leading software development and technology operations in SaaS, fintech, or regulated industries. Deep experience with AWS, Agile delivery, CI/CD, and infrastructure automation. Proven ability to manage security and compliance frameworks. Proven ability with data models, data architecture, and analytics reporting. Adept at balancing strategic leadership with hands-on problem solving. A process-minded, collaborative leader who builds scalable systems and teams. Why Join MPX Shape the technology operations of a growing company with national-level impact. Reports to the COO \& is a member of the senior staff. Lead teams where reliability, compliance, and innovation intersect daily. * Enjoy a culture that blends Maine authenticity with enterprise-class ambition.

Senior Director, Operations

$285,000 - $355,000/yr

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is actively seeking a highly motivated, results-oriented, and deeply experienced Senior Director of Operations to lead the global Operations team. Reporting directly to the Head of Technical Programs & Operations, this pivotal leadership role includes responsibility f

Director - Operations Senior Manager

Job Description: -------------------- Job Title: DWS - Senior Team Manager Operations – Head of Illiquid Asset Operations India Corporate Title: Director or Vice President Location: Pune/ Bangalore, India Working Hours: Full-time Role Description DWS Group (DWS) with over of assets under management (as of 30 June 2025) aspires to be one of the world's leading asset managers. Building on more than 60 years of experience, it has a reputation for excellence in Germany, Europe, the Americas and Asia. DWS is recognized by clients globally as a trusted source for integrated investment solutions, stability and innovation across a full spectrum of investment disciplines. Our Team: At DWS “Our strategy is to be the investment partner of choice” within Asset Management. We are looking for a Senior Team Manager to join our team in Bangalore or Pune and be part of our Operations leadership team in DWS India, directly reporting into the Global Head of Illiquid Asset Operations in London. The Illiquid Asset Operations (‘IAO’) team is responsible for the finance and operations of the Alternatives funds and products managed by DWS. The team has grown organically within regional and asset class specific hubs located in London, Frankfurt, Luxembourg, the US, Singapore, Korea and Australia. However, in order to efficiently meet business growth and ensure consistent service levels, we aim at strengthening the team by enabling work on multiple products across all asset classes. In order to facilitate these global value chains, IAO is establishing a completely new team in India and this role will be the first hire we make. As such we need an experienced Alternatives Operations professional who is able to, alongside the Global Head of IAO and his Management team, contribute to the design and build out of the global processes as well as building up the IAO India team in Bangalore and Pune and work on strategic initiatives with other key senior stakeholders from Business and Technology. What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Partnering with Illiquid Asset Operations Senior Leadership to define and streamline processes which can be incorporated into a global value chain to support the local teams globally Build and lead IAO in India including the development of a TOM, hiring and training as well as partnering with other Operations teams outside of Alternatives asset classes Work alongside the global IAO Management team on strategic change initiatives to support business growth, Technology and Data strategic changes and RfPs around the vendor landscape TOM for IAO Support global initiatives around governance and controls to meet regulatory requirements In partnership with the senior leadership develop a global reporting framework and develop efficiencies with existing Liquid Operations colleagues by harmonising existing processes Make IAO in India an efficient and scalable building block in the success of DWS by owning and managing the resources and investments in a forward-looking and sustainable way Be a trendsetter and exemplary representative of DWS, using your knowledge, experience and network to establish standards and innovation in the AM industry Promote a culture of knowledge sharing within and across teams and act as a role model for entrepreneurial and sustainable actions in a global and hybrid operating model Your skills and experience Chartered Accountant 10-15 years of professional experience in the area of fund finance and operations for Alternatives products Strategic and entrepreneurial thinking, in-depth people management experience Growth mindset and can-do-attitude Experience to work in global organizations with diverse teams and cultures High affinity and understanding of technology-based processes and system landscape Committed, thoroughly analytical thinker with a strong sense of responsibility, who sets priorities and has the ability to master challenges with confidence Strong communication skills, business fluent in written and spoken English How we’ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression * A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We at DWS are committed to creating a diverse and inclusive workplace, one that embraces dialogue and diverse views, and treats everyone fairly to drive a high-performance culture. The value we create for our clients and investors is based on our ability to bring together various perspectives from all over the world and from different backgrounds. It is our experience that teams perform better and deliver improved outcomes when they are able to incorporate a wide range of perspectives. We call this #ConnectingTheDots.

Senior Director, Operations (Dental/Ortho)

Remote Full Time Senior Executive About the Role PracticeTek is seeking a Senior Director of Operations, Dental/Ortho to lead the operational performance of our dental SaaS solutions focused in the orthodontic and dental laboratory segments. This role reports directly to the VP, Market Leader for Vision and Dental/Ortho and serves as their primary operating partner for the Dental/Ortho segment, a multi-product portfolio with over $25M in recurring revenue. This leader will be accountable for the segment’s operational outcomes—customer experience, service delivery, scalability, and operational excellence—while partnering closely with Product, Engineering, Sales, Finance, and Customer teams to drive sustainable growth. The ideal candidate blends strategic leadership with hands-on operational execution, thrives in cross-functional environments, and has experience scaling operations in SaaS, healthcare/dental technology, and/or workflow-heavy software environments. Key Responsibilities Segment Operational Leadership Translate segment strategy into operating plans, staffing models, budgets, KPIs, and quarterly priorities. Own the segment’s business rhythm: weekly pipeline and forecasting, monthly KPI reviews, quarterly planning, and launch readiness. Drive alignment across product lines while preserving product-specific positioning, workflows, and customer needs. Identify and prioritize the highest-impact initiatives across growth, retention, customer experience, and operational scalability. Own and further develop key vendor and strategic partner relationships (e.g., orthodontic service organizations, orthodontic practice management systems). Develop and maintain a competitive intelligence system to assist in identifying product feature gaps, exploiting competitive advantages, and informing pricing \& positioning decisions. Operational Excellence \& Scalability Build scalable processes and standard operating procedures (SOPs) across teams supporting the segment. Improve operational efficiency through standardization, automation, tooling improvements, and structured change management. Identify operational bottlenecks and lead cross-functional initiatives to resolve them (e.g., release readiness, implementation cycle time, support ticket drivers, integration issues). Product \& Engineering Partnership Represent the “voice of the segment” into Product and Engineering planning. Partner on roadmap prioritization informed by customer needs, retention drivers, support trends, and growth strategy. Ensure operational readiness for releases/migrations, including enablement, documentation, training, and customer communications. Collaborate on reliability, security, and performance initiatives that materially improve customer outcomes. Coordinate go-to-market readiness with Sales/Marketing (packaging changes, positioning shifts, enablement, launch checklists). Leadership and Team Development Lead a cross-functional team spanning Sales, Marketing, Customer Success, Implementation, and Support (directly or via leaders). Hire, develop, and retain strong leaders; set clear expectations, coaching, and accountability to outcomes. Build an operating culture grounded in metrics, customer empathy, urgency, and continuous improvement. Qualifications (Required) 10+ years of progressive leadership experience in operations, service delivery, or business operations in B2B SaaS, vertical SaaS, healthcare/dental tech, or similarly workflow-heavy software environments. Demonstrated success partnering to achieve commercial outcomes (Sales + Marketing) and customer outcomes (CS/Support/Implementation) as a senior operator. Proven ability to build operating systems: KPIs, forecasting rigor, cadence, playbooks, and scalable processes. Strong cross-functional leadership with Product/Engineering; ability to translate customer needs into roadmap priorities. Experience developing leaders and building high-performing teams. Qualifications (Preferred) Experience with orthodontic/dental practice workflows and/or lab workflows (case/order management, scheduling, billing, production/case tracking, integrations). Experience managing multi-product portfolios, pricing/packaging evolution, or product-line repositioning. Experience with migrations, platform consolidation, or post-acquisition integration. Familiarity with data privacy/security considerations in healthcare-adjacent environments (e.g., HIPAA considerations, SOC 2-aligned practices). Experience operating in environments with incomplete integration, legacy systems, or post-acquisition complexity. Leadership Attributes GM mindset: owns outcomes end-to-end, not functions in isolation. Customer-first operator: improves experience while maintaining scalable cost-to-serve. Metrics-driven: runs the business with dashboards, forecasting discipline, and accountability. Systems thinker: builds repeatable processes that scale across products and teams. Clear communicator: aligns executive stakeholders and frontline teams with clarity and urgency. Compensation and Inclusivity At PracticeTek and its brands—we carefully consider multiple factors when determining offers of employment, including market data, skills, and experience. The compensation range for this role is $185-215K. PracticeTek is an Equal Opportunity Employer, committed to fostering an inclusive environment. All applicants will receive fair and impartial consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristics.

Senior Director, Operations

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is actively seeking a highly motivated, results-oriented, and deeply experienced Senior Director of Operations to lead the global Operations team. Reporting directly to the Head of Technical Programs & Operations, this pivotal leadership role includes responsibility f

Senior Director, Product Marketing Operations and Competitive Intelligence

From $500/yr

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equ

Senior Director, Product Marketing Operations and Competitive Intelligence

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equ

Senior Director, Operations

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is actively seeking a highly motivated, results-oriented, and deeply experienced Senior Director of Operations to lead the global Operations team. Reporting directly to the Head of Technical Programs & Operations, this pivotal leadership role includes responsibility f