Senior Director IT Operations

**SENIOR DIRECTOR IT OPERATIONS** **Location:** Portland, Maine **Reports to:** Chief Operations Officer **About MPX** MPX helps organizations deliver **critical, compliant communications** — in print and digital form securely and at scale. We serve leading **health plans, insurers, and financial institutions**, combining deep print\-and\-mail expertise with a modern, AWS\-based platform built for reliability and compliance. As we scale, we’re expanding our leadership team with a technology executive who can ensure flawless execution across software development, infrastructure, and operations. **About the Role** We’re seeking a **Senior Director IT Operations** to lead MPX’s **software development, infrastructure, and IT operations** functions. This new Management role owns the **execution engine** of our technology organization — driving disciplined development, operational reliability, and security. You’ll partner with the **CEO** and **Managing Director, Technology \& Product**, who leads product vision and technology innovation, to turn strategy into reliable delivery. **What You’ll Do** * Lead and scale MPX’s **software\-development teams**, ensuring sprint discipline, quality assurance, and predictable releases. * Oversee all **technology operations, infrastructure, and hosted environments** across AWS and on\-prem systems. * Implement modern **Agile and DevOps** practices for continuous integration and deployment. * Ensure enterprise\-grade **security and compliance** (SOC2, HIPAA, PCI). * Establish data strategy, data governance, analytics, and operational metrics tracking. * Manage internal IT service delivery and enforce ITIL\-based processes. * Partner cross\-functionally with Product, Client Success, and Operations to align tech delivery with business commitments. * Build and mentor a multidisciplinary team of engineers, developers, and operations professionals. * Own dashboards, KPIs, and executive\-level reporting for development and system performance. **Who You Are** * 15\+ years leading **software development and technology operations** in SaaS, fintech, or regulated industries. * Deep experience with **AWS, Agile delivery, CI/CD, and infrastructure automation.** * Proven ability to manage **security and compliance frameworks**. * Proven ability with data models, data architecture, and analytics reporting. * Adept at balancing strategic leadership with hands\-on problem solving. * A process\-minded, collaborative leader who builds scalable systems and teams. **Why Join MPX** * Shape the technology operations of a growing company with national\-level impact. * Reports to the COO \& is a member of the senior staff. * Lead teams where reliability, compliance, and innovation intersect daily. * Enjoy a culture that blends **Maine authenticity** with **enterprise\-class ambition**.