Salesforce Business Analyst Jobs

Salesforce Business Analyst

From $90,000/yr

ABOUT R S INFOCON: R S InfoCon, Inc. (RSI) is a global management and information technology software development company. With a strong Supply Chain focus and an emphasis in ERP (Oracle, SAP, MS Dynamics) CRM (Salesfoce, MS Dynamics), we design and successfully implement solutions for our clients in a variety of different industries and geographies. We strive to help our clients improve their operational performance, deliver their products and services more effectively, and grow their businesses. We consider each of our clients to be unique, and strive to design solutions which are specific to their business needs. Utilizing our global delivery model, RSI works to deliver projects using a variety of delivery modes. ROLE SUMMARY: The Salesforce Business Analyst will serve as the bridge between business stakeholders and technical delivery teams to define, document, prioritize, and deliver scalable Salesforce CRM solutions. This role will partner with Sales, Customer Service, Marketing, Operations, Finance, IT, and external implementation partners to analyze business processes, gather requirements, translate needs into Salesforce user stories, support configuration and integration design, and ensure successful adoption of Salesforce capabilities across the organization. The ideal candidate combines strong business analysis skills, hands-on Salesforce platform knowledge, excellent communication, and practical experience supporting CRM transformation, process improvement, reporting, data quality, and system enhancement initiatives. Position Objectives * Understand current-state business processes and identify opportunities to improve efficiency, automation, user experience, and data quality within Salesforce. * Capture business requirements and convert them into clear functional specifications, user stories, acceptance criteria, process flows, and solution documentation. * Support Salesforce roadmap planning by helping prioritize enhancements based on business value, effort, risk, dependencies, and operational impact. * Work with administrators, developers, architects, QA, data teams, and integration teams to deliver solutions that are scalable, secure, maintainable, and aligned with Salesforce best practices. * Enable adoption through user training, change management support, release communications, and post-production support. * Key ResponsibilitiesBusiness Analysis and Requirements Management * Partner with stakeholders to elicit, analyze, validate, and document business needs across lead-to-cash, service-to-resolution, customer onboarding, order management, reporting, and related CRM processes. * Facilitate workshops, interviews, discovery sessions, and process walkthroughs to understand pain points, business rules, user roles, handoffs, and data dependencies. * Create business requirements documents, functional requirements, user stories, use cases, acceptance criteria, decision logs, and traceability matrices. * Translate complex business needs into actionable Salesforce requirements for configuration, automation, data model changes, reporting, integrations, and custom development. * Identify gaps between current Salesforce capabilities and desired business outcomes; recommend practical solutions or phased delivery options. Salesforce Functional Design and Solution Support * Collaborate with Salesforce Administrators, Developers, Technical Architects, and Product Owners to design solutions using standard Salesforce functionality wherever possible. * Support configuration design for objects, fields, page layouts, record types, validation rules, flows, approval processes, permission sets, reports, dashboards, and Lightning pages. * Participate in integration discussions with ERP, marketing automation, customer portals, data warehouses, middleware, EDI, and third-party applications. * Document solution designs, data mappings, field definitions, workflow logic, security considerations, and process impacts. * Assess downstream impacts of proposed changes on data quality, reporting, integrations, automation, user roles, and existing business processes. Agile Delivery and Project Execution * Support Agile ceremonies including backlog refinement, sprint planning, daily stand-ups, sprint reviews, retrospectives, and release planning. * Maintain and prioritize product backlog items in partnership with business owners and technical teams. * Clarify requirements for developers and QA teams during sprint execution and assist with issue resolution. * Coordinate dependencies, risks, assumptions, and open questions across business and technical stakeholders. * Help ensure projects are delivered on time, within scope, and aligned with business priorities. Testing, Validation, and Release Support * Develop test scenarios and support QA/UAT planning for Salesforce enhancements, integrations, reports, dashboards, and automation changes. * Coordinate user acceptance testing with business stakeholders, document defects, validate fixes, and obtain sign-off. * Review release notes and deployment plans to ensure business readiness and traceability to approved requirements. * Support post-deployment validation and hypercare activities to confirm expected business outcomes. * Track issues, enhancement requests, and production support trends to identify root causes and continuous improvement opportunities. Reporting, Data, and Process Improvement * Partner with business teams to define KPIs, reporting needs, dashboards, data definitions, and governance expectations. * Analyze Salesforce data quality issues such as duplicates, missing values, inconsistent picklists, inactive records, incorrect ownership, and process compliance gaps. * Support data migration, data cleansing, deduplication, mapping, validation, and reconciliation activities. * Create or support documentation for business processes, standard operating procedures, system usage guidelines, and data governance rules. * Recommend improvements to streamline user workflows, reduce manual work, improve reporting reliability, and increase Salesforce adoption. Training, Adoption, and Stakeholder Communication * Prepare training materials, quick reference guides, process documentation, and release communications for Salesforce users. * Conduct user training sessions and support change management activities for new features and process changes. * Communicate project status, requirements decisions, risks, and dependencies in a clear and professional manner. * Serve as a trusted advisor to business stakeholders by explaining Salesforce capabilities, constraints, trade-offs, and delivery options. * Promote consistent use of Salesforce and help drive adoption of CRM best practices. Minimum Qualifications * Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or a related field; equivalent experience may be considered. * 6+ years of experience as a Business Analyst, Salesforce Business Analyst, CRM Analyst, Product Analyst, or similar role. * 4+ years of hands-on experience supporting Salesforce projects, enhancements, implementations, integrations, or managed services. * Experience documenting requirements, business process flows, user stories, acceptance criteria, test scenarios, and functional specifications. * Experience working with Salesforce administrators, developers, architects, QA analysts, and business stakeholders. * Strong understanding of CRM business processes such as lead management, account/contact management, opportunity management, case management, customer onboarding, and reporting. * Proficiency with Microsoft Office tools, Visio, Lucidchart, Miro, Confluence, Jira, Azure DevOps, or similar documentation and project tools. Preferred Qualifications * Salesforce Certified Business Analyst certification. * Salesforce Administrator certification or equivalent hands-on platform knowledge. * Experience with Sales Cloud, Service Cloud, Experience Cloud, CPQ, Field Service, Marketing Cloud, Account Engagement, MuleSoft, or Data Cloud. * Experience supporting Salesforce integrations with ERP systems, middleware, data warehouses, EDI platforms, customer portals, or third-party applications. * Experience with data migration, master data management, data governance, duplicate management, and reporting strategy. * Experience in manufacturing, distribution, automotive, retail, healthcare, financial services, technology, or B2B environments. * Familiarity with Salesforce DevOps/release tools such as Change Sets, Gearset, Copado, AutoRABIT, or CI/CD pipelines. * Knowledge of security and compliance practices related to user access, role hierarchy, permission sets, audit trails, and data privacy. Behavioral Competencies * Customer-focused mindset with a strong sense of ownership and accountability. * Ability to balance strategic thinking with hands-on execution and attention to detail. * Strong facilitation skills and confidence leading conversations with senior stakeholders and technical teams. * Ability to manage ambiguity, ask effective questions, and drive clarity in complex business environments. * Collaborative approach with the ability to build trust and influence without direct authority. * Continuous improvement mindset and willingness to learn new Salesforce capabilities and business processes. * Success Measures * Requirements are complete, testable, well-prioritized, and clearly understood by business and technical teams. * Salesforce enhancements are delivered with minimal rework and strong alignment to business objectives. * Users understand and adopt new Salesforce functionality with reduced process confusion and fewer support escalations. * Data quality, reporting accuracy, process consistency, and operational efficiency improve over time. * Stakeholders receive timely communication regarding scope, decisions, risks, dependencies, and release readiness. Ideal Candidate Profile The ideal Salesforce Business Analyst is a proactive, detail-oriented professional who understands both business operations and Salesforce platform capabilities. They are comfortable facilitating requirements sessions, challenging assumptions, documenting complex processes, and partnering with technical teams to deliver practical CRM solutions. They should be able to think end-to-end, understand the impact of data and process changes, and help the organization maximize value from Salesforce investments. Equal Employment Opportunity Statement The organization is an equal opportunity employer and values diversity, inclusion, and respect in the workplace. All qualified applicants will receive consideration for employment without regard to legally protected characteristics. Job Type: Full-time Benefits: * 401(k) Traditional and Roth * 401(k) matching, Profit sharing * Health insurance * Dental insurance * Employee assistance program * Health savings account contribution (HSA) * Life insurance * Paid time off * Professional development assistance * Relocation assistance * Retirement plan * Vision insurance Job Types: Full-time, Contract Pay: From $90,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Referral program * Retirement plan * Vision insurance Compensation Package: * Bonus opportunities * Hourly pay * Performance bonus * Profit sharing * Yearly bonus * Yearly pay Work Location: Hybrid remote in Oak Creek, WI 53154

Salesforce Technical Business Analyst

Title: Sr. Technical Salesforce Business Analyst Location: Everett, MA (Hybrid) Duration: Multiyear renewable contract Position Description (Overview): Client is seeking a Sr. Technical Salesforce Business Analyst to work on a few critical Salesforce projects. The successful candidate collaborates closely with Program Manager(s) to drive project success and ensure high customer satisfaction; work independently and able to manage multiple priorities in a fast-paced environment. Additionally, the successful candidate should be a quick learner, connect dots and understand the end-to-end business process and system functionality to bridge the gap between business needs and technical solutions. Position Duties/Responsibilities: Senior Technical Business Analysis - possess strong analytical thinking and partner with stakeholders and development teams to help elicit, analyze, and document business requirements and facilitate translation into technical requirements/user stories. Ensure that requirements are understood and approved by all stakeholders. Manage requirement traceability and changes throughout the project lifecycle. Ensure the test strategy and test plans adequately cover the requirements. Assist in defect resolution and conflict resolution. Minimum Qualifications (Please add minimum education requirement here): * Minimum of 5 years of Technical Business Analysis experience. * Good experience in implementing continuous integration and continuous delivery (CI/CD), preferably Worked in a Salesforce implementation project. * Able to produce accurate documents in timely manner: such as Business Requirement Documents, Software Requirement Documents, Process workflows, RAIDQs, Project Plans, User guides/Training materials, Meeting Minutes among others. * Experience in facilitating requirement analysis sessions with large and diverse stakeholder groups through requirements meetings, workshops, JAD sessions etc. * Work with stakeholders to prioritize requirements effectively based on business value, risks and constraints. * Possess the strong ability to read, analyze and interpret general business documents and governmental regulations; to write clear and legible documents, business correspondence and meeting notes; create presentations to effectively convey information and respond to questions from managers, employees, vendors, and governmental agencies. * Experience with analyzing inefficient business processes (manual entry, old technology, migrations, etc.) and working with business stakeholders and IT partners to create requirements for effective automated solutions. * Experience in creating visual diagrams of the system by UML (Use case, Activity, Business Process Diagrams), and creating web page mock-ups. * Provide production support analysis, conduct root cause investigations, and drive stakeholder communication. * Create and manage Epics, User Stories and Acceptance Criteria in Jira and coordinate backlog priorities with Scrum Masters, Product Owners and Development teams. * Participate actively in Agile ceremonies including backlog grooming, sprint planning, daily standups, sprint reviews and retrospectives with cross-functional delivery teams. * Proficient with MS Office; including Word, Excel, PowerPoint, Outlook, and Visio. * Understand the Project Management methodologies and practices to be able to work closely with a Program Manager and seamlessly move into the PM role on occasion. * Experience with evaluating project risks and issues and assisting Program Manager/Portfolio Manager with prioritization and development of mitigation or resolution strategies. Preferred Qualifications: * Bachelor's Degree or higher in Computer Science, Computer Engineering, Information Technology, or similar preferred * Business Analyst Certification Preferred * Salesforce Certification Preferred * Familiarity with data analysis and reporting tools is preferred * Experience in conducting Functional Analysis is preferred * Adept at leveraging AI tools to increase efficiency and quality of work. Why TalentBurst? At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth. Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships. We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options. TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.

Senior Business Analyst (Salesforce)

From $188/yr

About The Role As a member of the Global Business Operations (GBO) Team, the Senior Business Analyst helps turn business questions into clear insights, reliable data, and practical improvements to how teams work day-to-day. You’ll work within a small, globally distributed group of analysts, partnering closely to share best practices, align on standards, and provide coverage across regions. This role is hands-on and varied: some days you’ll be building a Salesforce dashboard or a Google Sheets “dashboard-style” view that combines multiple data sources; other days you’ll be monitoring how teams are using Salesforce to ensure processes are being followed and the data is trustworthy; and often you’ll be juggling multiple ad hoc projects at once. This is a strongly technical, tools-driven role: you should enjoy getting under the hood of systems and data, and be comfortable spending significant time in Salesforce, Excel/Google Sheets, and dashboards/reporting tools. You’ll also get hands-on exposure to new tools and systems we’re bringing in - especially newer AI add-ons - helping us test what’s possible and turn that into practical, scalable ways of working. You will work on-site in our London Bridge Street office at least 3 days every week. You Will * Build Salesforce reporting to precise specifications, including tailored outputs for different stakeholder needs. * Create and maintain Salesforce dashboards, ensuring they remain accurate, relevant, and easy to use. * Develop “dashboard-style” reporting in Excel and Google Sheets, to include linking Salesforce outputs into Sheets and combining multiple data sources where required. * Monitor Salesforce usage (most commonly within Sales) to help ensure processes are followed and data is reliable; identify gaps and support teams to improve adherence. * Perform hands-on Salesforce tasks, such as entering data, creating records, and supporting operational updates to keep workflows moving. * Contribute to process improvement tasks and projects - typically in a support capacity, but occasionally taking ownership of smaller initiatives end-to-end through to implementation. * Create slide decks - or contribute analysis and storytelling to leadership-ready decks - to communicate insights, recommendations, risks, and decisions. * Help evaluate, test, and roll out new tools and systems (including AI add-ons): run pilots, document learnings, and recommend practical approaches for adoption and scale. * Manage multiple concurrent workstreams and ad hoc requests; triage effectively, prioritise, and set clear expectations on scope and timelines. * Liaise with a wide range of stakeholders across teams and levels, including senior leadership, communicating clearly and proactively. You Have * Willingness to work in our London Bridge Street office at least 3 days a week * 2+ years of demonstrated experience as a Business Analyst (or similar role) delivering reporting, analysis, and operational/process improvements in a cross-functional environment * Salesforce proficiency with experience: * Building reports to specific stakeholder requirements * Creating and maintaining dashboards * Spotting usage and data-quality issues and driving improved process adherence * Advanced Excel skills and strong Google Sheets experience (e.g., pivot tables, lookups, import-ranges, data cleaning, building dashboard-style views) * Experience working with data across systems and spreadsheets, including combining sources and creating repeatable, maintainable reporting outputs * Strong problem-solving approach with the willingness to learn new tools and methods, experiment, and iterate to find workable solutions * Excellent time management and prioritization skills including experience handling frequent ad hoc requests and multiple parallel projects * Highly effective communication skills including the ability to simplify complex topics to land key messages and experience working across levels, up to senior leadership * Tableau experience preferred * Experience evaluating/testing new tools and translating pilots into practical recommendations and adoption plans, particularly AI tools/add-ons preferred * Experience producing polished, leadership-ready slide decks and presenting insights clearly preferred You Are * Curious, proactive, and comfortable with ambiguity - energized by problems that don’t yet have a clear solution * Collaborative and pragmatic, with a bias toward practical outcomes and continuous improvement * High attention to detail, especially around data accuracy and process integrity * Empathetic, articulate, calm under pressure, and clear on constraints * Able to write professional, helpful emails that balance understanding with firm, realistic expectations \ Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations. Business Area: Dow Jones - Global Business Operations Job Category: Quality Management Union Status Union role Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. Req ID: 51961

Salesforce Business Analyst

CA$65,000 - CA$85,000/yr

Business Analyst (Salesforce)

Role Summary We are seeking a Project Manager / Business Analyst to support ongoing development and sustainment efforts. The individual will serve as the primary liaison between government stakeholders and the development team, ensuring clear requirements, timely delivery, and continuous process improvement. This position can be remote. Key Responsibilities Collaborate with government stakeholders to define, document, and prioritize business and technical requirements. Translate requirements into user stories and acceptance criteria for the development team. Manage the backlog, track development efforts, and coordinate sprint planning and execution. Support management of development contracts, including tracking deliverables, timelines, and performance. Facilitate government engagement through user acceptance testing (UAT), demonstrations, and documentation. Work closely with development teams to identify process improvements and optimize delivery workflows. Prepare and maintain project documentation, including status reports, risk registers, and decision logs. Coordinate with leadership and stakeholders to ensure alignment of development priorities with mission objectives. Preferred Qualifications Experience as a project manager, business analyst, or similar role supporting software development efforts. Familiarity with Salesforce (Service Cloud, Experience Cloud, custom objects, and workflows) and AWS services. Knowledge of Agile methodologies (Scrum, Kanban) and experience managing sprints and backlogs. Strong communication and facilitation skills to bridge government stakeholders and technical teams. Ability to produce clear, concise documentation tailored to both technical and non-technical audiences. Prior experience supporting government contracts or working in a DoD/contractor environment is highly desirable. Required Skills Project management and business analysis in software development environments. Requirement gathering, documentation, and user story management. Sprint planning, backlog refinement, and progress tracking. Strong stakeholder engagement and communication skills. jytI1qUm9p

Sr. Salesforce Business Analyst

The Basics We are seeking a highly skilled and accomplished Senior Business Analyst with extensive <span clas

Salesforce Business Analyst - Service Cloud

Salesforce Business Analyst - Service Cloud

Business Analyst (Salesforce)

Role Summary We are seeking a Project Manager / Business Analyst to support ongoing development and sustainment efforts. The individual will serve as the primary liaison between government stakeholders and the development team, ensuring clear requirements, timely delivery, and continuous process improvement. This position can be remote. Key Responsibilities Collaborate with government stakeholders to define, document, and prioritize business and technical requirements. Translate requirements into user stories and acceptance criteria for the development team. Manage the backlog, track development efforts, and coordinate sprint planning and execution. Support management of development contracts, including tracking deliverables, timelines, and performance. Facilitate government engagement through user acceptance testing (UAT), demonstrations, and documentation. Work closely with development teams to identify process improvements and optimize delivery workflows. Prepare and maintain project documentation, including status reports, risk registers, and decision logs. Coordinate with leadership and stakeholders to ensure alignment of development priorities with mission objectives. Preferred Qualifications Experience as a project manager, business analyst, or similar role supporting software development efforts. Familiarity with Salesforce (Service Cloud, Experience Cloud, custom objects, and workflows) and AWS services. Knowledge of Agile methodologies (Scrum, Kanban) and experience managing sprints and backlogs. Strong communication and facilitation skills to bridge government stakeholders and technical teams. Ability to produce clear, concise documentation tailored to both technical and non-technical audiences. Prior experience supporting government contracts or working in a DoD/contractor environment is highly desirable. Required Skills Project management and business analysis in software development environments. Requirement gathering, documentation, and user story management. Sprint planning, backlog refinement, and progress tracking. Strong stakeholder engagement and communication skills. jytI1qUm9p

Global Business Analyst & Admin (Customer / Technical Service) - Salesforce (m/f/d)

As a Global Salesforce Business Analyst \& Admin for Service you will be part of the Global Commercial Ecosystem \& Enablement Team at Fresenius Kabi AG. In addition to providing daily operational support, you will contribute to the global OneCRM program (called PULSE), focusing in particular on the harmonization of customer service and technical processes. You will support the design, configuration, and rollout of OneCRM functions related to Technical and Customer Service and contribute to the continuous evolution of a global Salesforce platform. The role combines Business Analysis and Salesforce Administration, with a strong focus on platform enhancement, feature development, and configuration within Agentforce for Life Sciences, Service Cloud, and Salesforce Field Service. You will work side by side with Product Owners, global teams, and local administrators, supporting the delivery of scalable, harmonized solutions while ensuring the platform can be effectively adopted and extended at regional level. Your assignments PULSE Program (OneCRM): Support the global OneCRM transformation at Fresenius Kabi and contribute to the build-out of a new Commercial Ecosystem, with a focus on Technical Service and Customer Service, by: Supporting the definition and continuous evolution of the Customer Engagement ecosystem within the Technical \& Customer Service streams Preparing and facilitating workshops with local country teams to adapt global solutions to regional and regulatory requirements Defining and harmonizing end-to-end service processes across regions and business units, with a focus on: Service Cloud (within Agentforce for Life Sciences) and Salesforce Field Service Translating business requirements into features, user stories, and functional specifications, including initial solution concepts Configuring and technically enhancing within the Service Cloud and Salesforce Field Service Supporting training activities and hypercare phases during rollout of new features and releases Supporting the evaluation, adoption, and gradual integration of Agentforce capabilities into Service Cloud and Salesforce Field Service use cases as part of the platform’s future evolution Operational Business Support Lead and support regional CRM initiatives and process optimizations surrounding the wider Customer Engagement ecosystem Providing platform-related support and driving CRM adoption in close collaboration with local administrators and drive CRM adoption to gain efficiencies wherever possible Developing training materials to ensure that stakeholders understand and can effectively use new systems and processes Data Management – keeping our CRMs clean and increase data quality (including tech debt reduction, data migration and cleaning) Support with Reporting \& Analytics to allow take better data-driven decisions Close cross-functional collaboration with regional teams, IT and global digital transformation Your profile University degree business administration, economics, or similar field At least 3 years of professional experience as a Salesforce Business Analyst and/or Admin on the Field Service and/or Service Cloud (ideally both) Hands-on knowledge of: + Service Cloud and customer service processes (e.g. case management, SLAs, customer support) + and/or technical and field service processes supported by Salesforce Field Service (e.g. work orders, assets, service appointments) Salesforce Administrator Certification required; Service Cloud and/or Field Service certifications are mandatory (additional Business Analyst, Sales Cloud certifications preferred) Strong project and stakeholder management skills In-depth, practical experience with JIRA and Confluence Independent, structured, and process- and result-oriented way of working Excellent communication and presentation skills Fluency in the English language is required, any additional languages (e.g. German) are an advantage * Intercultural experience and willingness to travel internationally Auf einen BlickFrühestmöglicher Start:Ab sofortBeschäftigungsart:UnbefristetUnternehmen:Fresenius KabiStandort:Bad Homburg, DEUArbeitszeit:VollzeitEinsatzbereich:Finanzen, Controlling \& RechnungswesenReferenznummer:R-10007587Veröffentlicht am:19.05.2025Solange die Stellenanzeige online ist, können Sie sich schnell und einfach bewerben.

Global Business Analyst & Admin (Customer / Technical Service) - Salesforce (m/f/d)

As a Global Salesforce Business Analyst \& Admin for Service you will be part of the Global Commercial Ecosystem \& Enablement Team at Fresenius Kabi AG. In addition to providing daily operational support, you will contribute to the global OneCRM program (called PULSE), focusing in particular on the harmonization of customer service and technical processes. You will support the design, configuration, and rollout of OneCRM functions related to Technical and Customer Service and contribute to the continuous evolution of a global Salesforce platform. The role combines Business Analysis and Salesforce Administration, with a strong focus on platform enhancement, feature development, and configuration within Agentforce for Life Sciences, Service Cloud, and Salesforce Field Service. You will work side by side with Product Owners, global teams, and local administrators, supporting the delivery of scalable, harmonized solutions while ensuring the platform can be effectively adopted and extended at regional level. Your assignments PULSE Program (OneCRM): Support the global OneCRM transformation at Fresenius Kabi and contribute to the build-out of a new Commercial Ecosystem, with a focus on Technical Service and Customer Service, by: Supporting the definition and continuous evolution of the Customer Engagement ecosystem within the Technical \& Customer Service streams Preparing and facilitating workshops with local country teams to adapt global solutions to regional and regulatory requirements Defining and harmonizing end-to-end service processes across regions and business units, with a focus on: Service Cloud (within Agentforce for Life Sciences) and Salesforce Field Service Translating business requirements into features, user stories, and functional specifications, including initial solution concepts Configuring and technically enhancing within the Service Cloud and Salesforce Field Service Supporting training activities and hypercare phases during rollout of new features and releases Supporting the evaluation, adoption, and gradual integration of Agentforce capabilities into Service Cloud and Salesforce Field Service use cases as part of the platform’s future evolution Operational Business Support Lead and support regional CRM initiatives and process optimizations surrounding the wider Customer Engagement ecosystem Providing platform-related support and driving CRM adoption in close collaboration with local administrators and drive CRM adoption to gain efficiencies wherever possible Developing training materials to ensure that stakeholders understand and can effectively use new systems and processes Data Management – keeping our CRMs clean and increase data quality (including tech debt reduction, data migration and cleaning) Support with Reporting \& Analytics to allow take better data-driven decisions Close cross-functional collaboration with regional teams, IT and global digital transformation Your profile University degree business administration, economics, or similar field At least 3 years of professional experience as a Salesforce Business Analyst and/or Admin on the Field Service and/or Service Cloud (ideally both) Hands-on knowledge of: + Service Cloud and customer service processes (e.g. case management, SLAs, customer support) + and/or technical and field service processes supported by Salesforce Field Service (e.g. work orders, assets, service appointments) Salesforce Administrator Certification required; Service Cloud and/or Field Service certifications are mandatory (additional Business Analyst, Sales Cloud certifications preferred) Strong project and stakeholder management skills In-depth, practical experience with JIRA and Confluence Independent, structured, and process- and result-oriented way of working Excellent communication and presentation skills Fluency in the English language is required, any additional languages (e.g. German) are an advantage * Intercultural experience and willingness to travel internationally Auf einen BlickFrühestmöglicher Start:Ab sofortBeschäftigungsart:UnbefristetUnternehmen:Fresenius KabiStandort:Bad Homburg, DEUArbeitszeit:VollzeitEinsatzbereich:Finanzen, Controlling \& RechnungswesenReferenznummer:R-10007587Veröffentlicht am:19.05.2025Solange die Stellenanzeige online ist, können Sie sich schnell und einfach bewerben.

Salesforce Business Analyst - Service Cloud

Global Business Analyst & Admin (Customer / Technical Service) - Salesforce (m/f/d)

As a Global Salesforce Business Analyst \& Admin for Service you will be part of the Global Commercial Ecosystem \& Enablement Team at Fresenius Kabi AG. In addition to providing daily operational support, you will contribute to the global OneCRM program (called PULSE), focusing in particular on the harmonization of customer service and technical processes. You will support the design, configuration, and rollout of OneCRM functions related to Technical and Customer Service and contribute to the continuous evolution of a global Salesforce platform. The role combines Business Analysis and Salesforce Administration, with a strong focus on platform enhancement, feature development, and configuration within Agentforce for Life Sciences, Service Cloud, and Salesforce Field Service. You will work side by side with Product Owners, global teams, and local administrators, supporting the delivery of scalable, harmonized solutions while ensuring the platform can be effectively adopted and extended at regional level. Your assignments PULSE Program (OneCRM): Support the global OneCRM transformation at Fresenius Kabi and contribute to the build-out of a new Commercial Ecosystem, with a focus on Technical Service and Customer Service, by: Supporting the definition and continuous evolution of the Customer Engagement ecosystem within the Technical \& Customer Service streams Preparing and facilitating workshops with local country teams to adapt global solutions to regional and regulatory requirements Defining and harmonizing end-to-end service processes across regions and business units, with a focus on: Service Cloud (within Agentforce for Life Sciences) and Salesforce Field Service Translating business requirements into features, user stories, and functional specifications, including initial solution concepts Configuring and technically enhancing within the Service Cloud and Salesforce Field Service Supporting training activities and hypercare phases during rollout of new features and releases Supporting the evaluation, adoption, and gradual integration of Agentforce capabilities into Service Cloud and Salesforce Field Service use cases as part of the platform’s future evolution Operational Business Support Lead and support regional CRM initiatives and process optimizations surrounding the wider Customer Engagement ecosystem Providing platform-related support and driving CRM adoption in close collaboration with local administrators and drive CRM adoption to gain efficiencies wherever possible Developing training materials to ensure that stakeholders understand and can effectively use new systems and processes Data Management – keeping our CRMs clean and increase data quality (including tech debt reduction, data migration and cleaning) Support with Reporting \& Analytics to allow take better data-driven decisions Close cross-functional collaboration with regional teams, IT and global digital transformation Your profile University degree business administration, economics, or similar field At least 3 years of professional experience as a Salesforce Business Analyst and/or Admin on the Field Service and/or Service Cloud (ideally both) Hands-on knowledge of: + Service Cloud and customer service processes (e.g. case management, SLAs, customer support) + and/or technical and field service processes supported by Salesforce Field Service (e.g. work orders, assets, service appointments) Salesforce Administrator Certification required; Service Cloud and/or Field Service certifications are mandatory (additional Business Analyst, Sales Cloud certifications preferred) Strong project and stakeholder management skills In-depth, practical experience with JIRA and Confluence Independent, structured, and process- and result-oriented way of working Excellent communication and presentation skills Fluency in the English language is required, any additional languages (e.g. German) are an advantage * Intercultural experience and willingness to travel internationally Auf einen BlickFrühestmöglicher Start:Ab sofortBeschäftigungsart:UnbefristetUnternehmen:Fresenius KabiStandort:Bad Homburg, DEUArbeitszeit:VollzeitEinsatzbereich:Finanzen, Controlling \& RechnungswesenReferenznummer:R-10007587Veröffentlicht am:19.05.2025Solange die Stellenanzeige online ist, können Sie sich schnell und einfach bewerben.

Salesforce Business Analyst / Product Owner (all genders)

Sr. Salesforce Business Analyst

The Basics We are seeking a highly skilled and accomplished Senior Business Analyst with extensive <span clas

Business Analyst (Salesforce)

Role Summary We are seeking a Project Manager / Business Analyst to support ongoing development and sustainment efforts. The individual will serve as the primary liaison between government stakeholders and the development team, ensuring clear requirements, timely delivery, and continuous process improvement. This position can be remote. Key Responsibilities Collaborate with government stakeholders to define, document, and prioritize business and technical requirements. Translate requirements into user stories and acceptance criteria for the development team. Manage the backlog, track development efforts, and coordinate sprint planning and execution. Support management of development contracts, including tracking deliverables, timelines, and performance. Facilitate government engagement through user acceptance testing (UAT), demonstrations, and documentation. Work closely with development teams to identify process improvements and optimize delivery workflows. Prepare and maintain project documentation, including status reports, risk registers, and decision logs. Coordinate with leadership and stakeholders to ensure alignment of development priorities with mission objectives. Preferred Qualifications Experience as a project manager, business analyst, or similar role supporting software development efforts. Familiarity with Salesforce (Service Cloud, Experience Cloud, custom objects, and workflows) and AWS services. Knowledge of Agile methodologies (Scrum, Kanban) and experience managing sprints and backlogs. Strong communication and facilitation skills to bridge government stakeholders and technical teams. Ability to produce clear, concise documentation tailored to both technical and non-technical audiences. Prior experience supporting government contracts or working in a DoD/contractor environment is highly desirable. Required Skills Project management and business analysis in software development environments. Requirement gathering, documentation, and user story management. Sprint planning, backlog refinement, and progress tracking. Strong stakeholder engagement and communication skills. jytI1qUm9p

Salesforce Business Analyst / Product Owner (all genders)

Salesforce Business Analyst - DUBAI

Company Description EI-TECHNOLOGIES MENA, by NEO-DIS.COM Group, is a pure player digital consultancy firm and one of the leading Salesforce partners in the Middle East since 2011. Headquartered in Paris, we have offices in Dubai, Lebanon and Saudi Arabia providing Salesforce CRM Implementation and Cloud Consulting services with various technologies in the Middle East and Gulf region covering Lebanon, Jordan, Egypt, Qatar, UAE, KSA, Oman, Kuwait, Bahrain, and Iraq. Job Description Responsibilities • Translate business needs into requirements and work with the delivery team throughout the entire project lifecycle • Required to conduct workshops to gather business • Develop functional requirements • Salesforce configuration • Provide user training • Conduct UAT phase with the client • Manage team, people and client relationship Essential Requirements • 3+ years of Salesforce expertise in Business Analysis • Real Estate industry experience • Business Requirement Gathering (not QA): this role is primarily focused on front-end discovery, interviewing stakeholders, facilitating workshops, and translating complex business needs into actionable functional specifications • Based in UAE Qualifications • Bachelor's Degree in a related field • 5+ years of experience as business analyst with minimum 3 years in Salesforce • Advanced skills in business analysis with the ability to capture requirements, make recommendations, and optimize implementation to meet overall business goals • Knowledge in Software Design and/or coding languages is a major strength • Problem solving; positive approach and conflict resolution • Ability to organize and manage competing priorities simultaneously • Strong verbal and written communication skills in English • Experience in development and delivery of end-user training for business systems is a plus • Functional / Industry knowledge is a plus • Must have residency permit • Ability to travel Additional Information

Sr. Salesforce Business Analyst

From $904/yr

The Basics We are seeking a highly skilled and accomplished Senior Business Analyst with extensive <span clas

Salesforce Business Analyst/ Product Analyst

Here at Cognizant, we work with clients across the UK to help modernise their businesses. Cognizant's Salesforce services span across Consulting & Advisory services, design, implementation, and continuous value enhancement. Our customers especially value our ability to provide Salesforce advisory and execution capabilities for complex end-to-end multi-cloud, multi country deployments across the entire spectrum of Customer Experience (CX), be it Sales, Service (including Field Service), Marketing, Commerce, Analytics & Integration. Our dedicated Salesforce practice harnesses the full power of Salesforce products and innovations, while leveraging our design thinking, consultive approach, and CX expertise to create new digital experiences for customers. Are you ready to drive meaningful change in the Salesforce ecosystem? Cognizant is searching for a talented Product Analyst to join our dedicated Salesforce practice. You’ll play a pivotal role guiding a scrum team through the delivery of multiple concurrent projects, from solution design to implementation and post-go-live support. This role requires strong business acumen to translate complex requirements into clear user stories with complete acceptance criteria. The ideal candidate will have the confidence to challenge assumptions and protect the integrity of the product and team when necessary. Key Responsibilities: • Collaborate with business stakeholders to build and maintain the product backlog (convert demand into Epics/Features). • Prepare Product Response templates highlighting impacts and dependencies across upstream and downstream systems. • Support the Lead Product Owner in decomposing Epics into Features and prioritising based on business value, risk reduction, opportunity enablement, and effort. • Write high-quality user stories in Jira/Azure DevOps that meet INVEST criteria. • Conduct backlog refinement sessions with the team. • Maintain high standards in documentation and presentation. • Model user journeys and create story maps for clarity across business and technical teams. • Collaborate with UI/UX designers to ensure WCAG 2.1 AA compliance. • Assist with UAT for complex functionality. • Apply Scrum Product Owner principles and practices. Essential Skills: • Strong knowledge of Salesforce architecture and core clouds (Service Cloud, Experience Cloud). • Proficiency in Salesforce Classic and Lightning Experience. • Familiarity with Lightning Web Components/Aura, APIs, and integration patterns. • Experience in Case Management, Knowledge Management, and Contact Centre solutions. • Understanding of DevOps processes and secure design principles. Nice to Have: • Exposure to Einstein products, Agentforce, Data Cloud. • Additional Salesforce certifications beyond those listed below. Qualifications: • Salesforce Certified Administrator (Essential but flexible) • Salesforce Certified Service Cloud Consultant (Essential but flexible) • Certified Scrum Product Owner (Essential but flexible) • Salesforce AI Associate (Desirable) • Salesforce AI Specialist (Desirable) Location and Travel Requirement: • 40% (likely to increase to 60%) working from East London office at Stratford. If you are passionate about Salesforce and want to make a real impact in a collaborative, fast-paced environment, we’d love to hear from you. Apply today to join Cognizant’s award-winning team! Cog2025