Audio Visual Support Specialist - AVSS 26-00827
Job Title: Audio Visual Support Specialist Location: Ocoee, FL Duration: 4 months (with possible extension) Interview: In-person (virtual possible at hiring manager’s discretion) ### Position Summary A public-sector organization is seeking an Audio Visual Support Specialist to provide enterprise-level support for audiovisual hardware and software systems. This role will deliver in-person and remote technical support, assist with installations and conferencing setups, and ensure high-quality collaboration experiences across multiple locations. The ideal candidate will provide top-tier customer service, maintain detailed documentation, support IT initiatives, and adapt to a fast-paced, customer-facing environment. ### Key Responsibilities Coordinate and assist with audiovisual installations, system setups, and video conferencing support Support virtual meeting platforms such as Microsoft Teams, Zoom, GoTo, and similar applications Provide support for Microsoft Teams Rooms–certified audiovisual equipment Monitor and maintain collaboration systems using administrative tools and vendor monitoring portals Identify, diagnose, and resolve hardware, software, and network-related issues; recommend repair or replacement strategies as needed Recommend strategies to improve utilization of collaboration spaces through new practices, devices, or software Train end users and technical staff on equipment operation and best practices Provide support for Office 365 applications including Outlook, Excel, Word, Teams, and Windows 10/11 Collaborate with other IT teams on projects and departmental initiatives Provide onsite support during standard business hours (7:00 a.m. – 6:00 p.m., Monday–Friday) Provide after-hours support for events and travel as required Travel up to 50% to remote locations to provide support and coordinate events Perform additional duties as assigned Safely lift and handle equipment up to 50 pounds ### Required Skills \& Qualifications Enterprise IT support experience preferred High school diploma or equivalent; additional certifications or technical education a plus Ability to quickly learn new systems and software in a fast-paced environment Strong problem-solving, analytical, and critical-thinking skills Ability to manage multiple priorities and work independently or as part of a team Strong organizational and time-management skills with ability to perform under pressure Experience with AV system commissioning, preferably with an AV integrator or enterprise deployment team Proficiency with control systems such as Crestron and Q-SYS, including DSP configuration software Working knowledge of AV signal flow, AV over IP, structured cabling standards, and rack build best practices ### Mobile Device Requirement As part of the technology team, candidates must be reachable to respond to requests and incidents. Candidates must own a smartphone capable of receiving ongoing security updates and supporting mobile applications such as Outlook, Teams, and ServiceNow throughout the assignment. ### Education Associate’s or Bachelor’s degree, or technical institute certificate, in Computer Science, Information Systems, or a related field — or equivalent work experience ### Experience Level 0–1 year of related high-tech industry or IT experience Entry-level / learner role providing support for products of low to medium complexity Works under general direction from senior technical staff while following documented procedures and checklists For more details reach atvgill@navitassols.comor Call / Text at 516-862-1203. About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.*