Audio Visual Support Specialist - AVSS 26-00827

**Job Title:** Audio Visual Support Specialist **Location:** Ocoee, FL **Duration:** 4 months (with possible extension) **Interview:** In\-person (virtual possible at hiring manager’s discretion) ### **Position Summary** A public\-sector organization is seeking an Audio Visual Support Specialist to provide enterprise\-level support for audiovisual hardware and software systems. This role will deliver in\-person and remote technical support, assist with installations and conferencing setups, and ensure high\-quality collaboration experiences across multiple locations. The ideal candidate will provide top\-tier customer service, maintain detailed documentation, support IT initiatives, and adapt to a fast\-paced, customer\-facing environment. ### **Key Responsibilities** * Coordinate and assist with audiovisual installations, system setups, and video conferencing support * Support virtual meeting platforms such as Microsoft Teams, Zoom, GoTo, and similar applications * Provide support for Microsoft Teams Rooms–certified audiovisual equipment * Monitor and maintain collaboration systems using administrative tools and vendor monitoring portals * Identify, diagnose, and resolve hardware, software, and network\-related issues; recommend repair or replacement strategies as needed * Recommend strategies to improve utilization of collaboration spaces through new practices, devices, or software * Train end users and technical staff on equipment operation and best practices * Provide support for Office 365 applications including Outlook, Excel, Word, Teams, and Windows 10/11 * Collaborate with other IT teams on projects and departmental initiatives * Provide onsite support during standard business hours (7:00 a.m. – 6:00 p.m., Monday–Friday) * Provide after\-hours support for events and travel as required * Travel up to 50% to remote locations to provide support and coordinate events * Perform additional duties as assigned * Safely lift and handle equipment up to 50 pounds ### **Required Skills \& Qualifications** * Enterprise IT support experience preferred * High school diploma or equivalent; additional certifications or technical education a plus * Ability to quickly learn new systems and software in a fast\-paced environment * Strong problem\-solving, analytical, and critical\-thinking skills * Ability to manage multiple priorities and work independently or as part of a team * Strong organizational and time\-management skills with ability to perform under pressure * Experience with AV system commissioning, preferably with an AV integrator or enterprise deployment team * Proficiency with control systems such as Crestron and Q\-SYS, including DSP configuration software * Working knowledge of AV signal flow, AV over IP, structured cabling standards, and rack build best practices ### **Mobile Device Requirement** As part of the technology team, candidates must be reachable to respond to requests and incidents. Candidates must own a smartphone capable of receiving ongoing security updates and supporting mobile applications such as Outlook, Teams, and ServiceNow throughout the assignment. ### **Education** * Associate’s or Bachelor’s degree, or technical institute certificate, in Computer Science, Information Systems, or a related field — or equivalent work experience ### **Experience Level** * 0–1 year of related high\-tech industry or IT experience * Entry\-level / learner role providing support for products of low to medium complexity * Works under general direction from senior technical staff while following documented procedures and checklists *For more details reach at****vgill@navitassols.com****or Call / Text at* ***516\-862\-1203*****.** **About Navitas Healthcare, LLC:** *It is a certified WBENC and one of the fastest\-growing healthcare staffing firms in the US providing Medical, Clinical and Non\-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.*