Logistics Manager
Lead and optimise PAXI’s end-to-end parcel network by overseeing parcel delivery \& collection to achieve peak operational efficiency, service excellence, and cost performance, while building high-impact stakeholder relationships to deliver a seamless customer experience. Drive end-to-end operational execution across merchants, couriers, and retail store points to ensure seamless parcel induction, tracking, and counter-to-counter and counter-to-home fulfilment. Key Responsibilities * Direct seamless parcel induction, pickup, and delivery processes across merchants, couriers, and retail locations, maintaining high in-store scanning compliance to eliminate aging, uncollected stock. * Manage and establish rigorous SLA governance, holding logistics providers to service agreements through structured monthly performance reviews. * Coordinate operational partnerships with group brands to enforce standard operating procedures, ensure exceptional service standards, and meet target parcel volumes. * Manage the complete tracking, processing, and timely resolution of Goods-in-Transit (GIT) claims * Identify and managing of claims from couriers with significant hub losses and hi-jacked parcels to ensure minimal losses for PAXI clients * Optimise retail drop-off, collection, and return operations using ongoing process reviews and time-and-motion studies to reduce counter wait times. * Tertiary qualification, preferably in Logistics \& Supply Chain; * At least 5-7 years related work experience, preferably in Courier / Logistics / Supply Chain; * Ecommerce, Warehousing/DC and Freight Forwarding/customs clearing experience will be an advantage * Middle Management experience of 3-5 years * Computer Literate (MS Office/Google Suite) * Basic understanding of contract management * Strong problem analysis * Stakeholder Management skills * Project management skills * Financial savviness