Your New Company: This purpose driven organisation delivers vital services and support to communities nationwide. Operating through an agile digital model, its initiatives help people access key resources at every stage of life. The central team focuses on continuous innovation and efficiency to ensure seamless service delivery. Your New Role: In your role as the Systems and Operations Analyst you will sit within an established and supportive team, and support leaders across the optimisation and continuous improvement of people systems. Your duties will include: Your Main Duties: * Administer, configure, and maintain enterprise platforms including Dayforce, SuccessFactors, and Acorn. * Build automated workflows and streamline P\&C service requests via ticketing system. * Maintain accurate employee records, run regular data audits, and deliver insightful HR dashboards using Excel. * Coordinate end-to-end onboarding, offboarding, contractor management, and payroll compliance documentation. * Manage HRIS vendor relationships, handle technical escalations, and collaborate with IT on system integration's. * Provide responsive technical troubleshooting, manage user access permissions, and create clear training guides. To be successful in this position, you will have: * Demonstrated experience administering HRIS platforms. * Strong capability in process automation, configuring workflows, and managing ticketing systems. * Advanced Excel and analytical skills with a focus on data integrity, HR reporting, and lifecycle operations. Benefits to you: * Strong work flexibility, 3 days work from home * Central Sydney location * Internal growth, development and career progression * Supportive and collaborative culture * Health and wellbeing initiatives Next Steps: If this Systems Analyst role sounds like the role for you, press APPLY NOW, or, send your CV to Rlloyd@hrpartners.com.au At Randstad HR Partners, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. Experience 2 years
Position Type Full time Type Of Hire Experienced (relevant combo of work and education) The future of money is being built right now. At FIS, we help the world’s businesses, banks and communities move, manage and grow money with confidence. Join a team that values fresh thinking, works together to solve complex challenges, and creates technology that powers everyday life. About The Role As an Account Manager Lead, Client Success (CSM), you will build and strengthen strategic relationships with key clients across the payments and banking ecosystem. You will serve as a trusted advisor to senior client stakeholders, driving adoption, retention, and growth of FIS solutions, while acting as a senior client advocate within FIS ensuring exceptional service delivery. This role combines client relationship management, commercial growth, issue resolution, and strategic account leadership to maximize client outcomes and long-term business value. Success is measured through client satisfaction, revenue growth, contract retention, product utilization, and operational excellence. What You Will Be Doing * Own strategic relationships with key clients regarding their payment portfolios, acting as the payment portfolio specialist and trusted adviser to senior stakeholders on business priorities, service performance and growth opportunities * Develop and execute account strategies that increase client value, product adoption, retention and long-term partnership outcomes * Drive renewals, cross-sell, upsell and expansion opportunities, supporting commercial negotiations that align client and business objectives * Analyse client performance, service metrics, market trends and business objectives to deliver actionable recommendations across payment processing, issuing, acquiring, switching, transaction banking, cards and merchant payment solutions * Lead complex client escalations and proactively manage emerging risks by coordinating timely, effective responses across internal teams * Mobilise product, operations, technology and delivery teams to align solutions with client needs and deliver agreed outcomes * Drive continuous improvement in client engagement, communication, service quality and operational effectiveness * Coach and mentor team members, sharing expertise and promoting a culture of client-centricity and continuous improvement Required Qualifications * Demonstrated experience in client success, account management or strategic customer engagement, with a proven ability to build credibility and influence senior client executives and key decision-makers * Strong knowledge of payments and banking ecosystems, including card services, transaction processing, issuing, acquiring, switching and merchant payment solutions * Experience managing complex client escalations and delivering successful outcomes in high-pressure environments through effective cross-functional collaboration * Strong commercial acumen, with experience driving renewals, account growth, cross-sell and upsell opportunities * Advanced analytical and problem-solving skills, with the ability to translate data into strategic recommendations and client-focused solutions * Excellent stakeholder management, communication, negotiation and presentation skills, with the ability to manage large-scale client portfolios, strategic initiatives and competing priorities with a high degree of autonomy * Experience working with or managing delivery operations and client services teams Preferred Qualifications * Experience across financial institutions, payment service providers, fintech organisations, card networks or merchant acquiring businesses, with knowledge of real-time, digital and transaction banking ecosystems * Familiarity with scheme and regulatory requirements, service management, customer success and account planning frameworks, supported by experience using client analytics, business intelligence and performance reporting tools * Relevant professional certification in relationship management, project management, customer success, ITIL, service management or a payments-related discipline Added Bonus If You Have Bring your ideas. Build your future. At FIS, you'll find the support, resources and opportunities to develop your career while helping shape the future of financial technology. We Offer * Internal career growth opportunities * Opportunities to innovate in fintech * Inclusive and diverse team atmosphere * Professional and personal development * Resources to contribute to your community * undefined Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Software Engineer position based in DT Sydney, Australia - 2x per week onsite Focus: Python Development | Client Implementation | Enterprise Software We are seeking an experienced Software Engineer to join a Professional Services team delivering complex software solutions to enterprise customers. This position combines hands-on software development with client-facing implementation work. You will work closely with customers to understand their business requirements, configure and develop applications, integrate solutions into their existing environments, and support successful delivery. The environment is Python-heavy, although you will also learn proprietary languages and tools used internally. Experience with complex enterprise or ERP implementations is particularly relevant because the work involves adapting and integrating software within each customer's environment. Strong communication skills are essential. You will regularly interact with customers, participate in requirements discussions and workshops, and explain technical solutions to both technical and business stakeholders. What Makes Someone Successful in This Role The strongest candidate will combine software engineering depth with customer-facing implementation experience . You should be comfortable writing Python and solving technical problems while also gathering requirements, participating in customer conversations, and explaining your approach clearly. Candidates coming from ERP, enterprise application implementation, professional services, or other complex software deployment environments should translate particularly well, even without previous airline industry experience. Responsibilities * Develop and configure applications for new customer implementations * Build and modify software with a strong focus on Python * Integrate applications within complex customer environments * Gather and translate client requirements into technical solutions * Configure, test, troubleshoot, and optimize software implementations * Work within Unix/Linux-based environments * Participate in customer workshops and technical discussions * Explain technical decisions clearly to customers and internal stakeholders * Learn proprietary programming languages and technologies * Support ongoing improvements to customer solutions * Build strong working relationships with customers throughout implementation * Travel to customer locations periodically as required Required Qualifications * Bachelor's or Master's degree in Computer Science, Engineering, Physics, Industrial Engineering, or equivalent programming experience * 3-5 years of software development or technical implementation experience * Strong programming experience, ideally with Python * Experience working within Unix/Linux environments * Previous experience on customer-facing software or implementation projects * Strong problem-solving and software development fundamentals * Excellent written and verbal English communication skills * Ability to confidently communicate technical concepts to customers * Strong teamwork and collaboration skills Preferred Qualifications * Advanced Python development or scripting experience * Shell scripting and SQL * Experience with complex enterprise software or ERP implementations * Experience with Scrum, SAFe, or similar Agile environments * Functional programming experience * Gherkin or related testing experience * Airline, crew management, operations management, or aviation technology experience * Experience using AI-assisted development tools such as GitHub Copilot, Claude Code, or other LLM-based development assistants
Urgent requirement of SAP HR Payroll Consultant - Contract - Sydney Requirements * Must have experience in SAP HR/Payroll Functional * Experience in Australian Payroll * Should have experience in Payroll Schemas, Functions, Rules etc * Experience in Single Touch Payroll is an added advantage * SAP Certification is an added advantage * Very Good Communication Skills Duration: 6 Months and possible extension Eligibility: Australian/NZ Citizens/PR Holders only Email: jobs@hasthasolutions.com
Job Title: Customer Success Program Manager Contract Length: 9 Months Daily Rate: $450 – $500/day + super Location: Australia (Sydney preferred; hybrid arrangement, approx. 2 days/week in-office subject to confirmation) About The Company Our client is a global leader in financial tech and business management solutions. They build intuitive software designed to empower small businesses, accountants, and self-employed individuals by simplifying financial management, payroll, and business operations worldwide. About The Role We are seeking an organised, hands-on Customer Success Program Manager for a 9-month contract to lead local program execution in Australia. In this individual contributor role, you will turn strategic priorities into practical plans, coordinate cross-functional teams, and keep initiatives moving seamlessly. Working closely with on-the-ground Australian stakeholders as well as an established UK-based team, you will bridge global objectives with local execution to optimise operations and drive customer success. Key Responsibilities * Project \& Program Delivery: Create clear project plans with explicit tasks, owners, deadlines, and key milestones to deliver local Customer Success projects end-to-end. * Cross-Regional Collaboration: Partner with Australian and UK teams to align on priorities, manage expectations, and follow up on actions across time zones. * Tracking \& Risk Management: Monitor progress, spot potential delays or risks early, and take proactive steps to resolve issues before they impact delivery. * Reporting \& Process Improvement: Prepare straightforward business updates and progress reports. Review operational feedback and metrics to recommend practical workflow enhancements. * Change Support: Help roll out new processes and guide teams through operational changes. What We Are Looking For * Experience: ~3–5 years in project management, program delivery, or business operations. * Track Record: Proven ability to manage a project from initial planning through to completion. * Core Skills: Strong organisational abilities with a focus on managing multiple competing priorities effectively. * Communication: Clear, confident communication skills with experience working with stakeholders across different teams and regions. * Problem-Solving \& Adaptability: Comfortable navigating ambiguous requirements, asking sharp questions, and adapting when priorities shift. * Tools: Proficiency in spreadsheets and presentation software for reporting, alongside basic familiarity and willingness to use approved AI tools responsibly. Note: Experience in Customer Success, customer operations, or software/tech is helpful, but SQL, Tableau, and people management experience are not required. Working Arrangements \& Logistics * Reporting \& Hours: Reports to a UK-based team, so flexibility for scheduled meetings across time zones is required. * Workplace: Hybrid arrangement under consideration (approx. 2 office days/week). How to Apply If you are a proactive problem solver who excels at organized delivery and stakeholder communication, apply today with your updated CV to get started! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.