Customer Success Lead Jobs

Team Lead for Customer Success Onboarding (m/f/d)

From $198/yr

Job Description As the Team Lead for Customer Success Onboarding at Rapid Data, you will play a pivotal role in shaping the success of our customers as they begin their journey with us. Your mission is to lead a team dedicated to providing exceptional onboarding experiences, ensuring seamless transitions into our SaaS ERP solutions for funeral homes. Your efforts will set the foundation for long-term customer satisfaction and retention. Your tasks: * Develop and refine our customer onboarding framework to ensure a smooth and efficient transition for new clients * Create comprehensive onboarding documentation and resources tailored to different customer segments * Continuously assess and improve onboarding workflows to enhance customer engagement and satisfaction * Lead, mentor, and grow a high-performing Customer Success Onboarding team * Set team performance goals and regularly assess progress through KPIs * Implement feedback loops and gather insights to continuously refine the onboarding process * Collaborate with Sales, Product, and Support teams to ensure alignment and seamless handoffs * Provide feedback to Product and Development teams about customer needs and potential improvements to the product * Partner with senior stakeholders to align onboarding strategies with overall company goals and customer success objectives * Utilize data and analytics to track onboarding success and identify areas for improvement * Develop dashboards and reporting tools to provide real-time insights into onboarding performance * Implement predictive models to forecast onboarding outcomes and proactively address potential challenges Your skillset: * Extensive experience in Customer Success, Onboarding, Consulting, or related roles, preferably in a B2B SaaS environment * Proventrack recordin leading customer success or onboarding teams with a focus on process improvement and customer satisfaction * Strong project management skills with the ability to manage multiple initiatives simultaneously * Experience in using SFDC as CRM, Jira as ProjectManagement tool and other customer success tools to enhance onboarding processes * Excellent communication and interpersonal skills, capable of building relationships with both internal teams and customers * Data-driven mindset with the ability to analyze and interpret data to drive strategic decisions * Fluency in English and German * Primarily remote with occasional travel required to meet with team members and stakeholders What we offer: * A modern office space in Berlin (with flexible remote work options) * A culture of continuous learning, innovation, and professional growth * Opportunities to contribute to products that make a real impact * Dog friendly office About us Rapid Data is a leading software provider for the funeral industry in Europe and has been synonymous with innovation and progress since 1989. It is our passion to develop state-of-the-art ERP and CRM solutions that revolutionize the way funeral service providers work. We are more than just a company – we are pioneers of change and stand at the forefront to lead the industry into a new era. Our goal is not only to be present in Europe but to establish a global presence, supporting every funeral service provider and their partners with our all-in-one technology platform. Driven by our vision and supported by one of the most demanding and renowned private equity investors in the world, we are in a phase of accelerated growth. Every day is a new opportunity for us to push our boundaries and realize our dreams. We are ready to change the world – be part of this exciting journey with Rapid Data.

Lead Specialist, Customer Success - Energy Trading

From $50/yr

Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape. For over 50 years our work has guided the decisions of the world’s most influential energy producers, utilities companies, financial institutions and governments. Now, with the world’s energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That’s why we’ve redefined what’s possible with Intelligence Connected. By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe. This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence – whether planning days, weeks, months or decades ahead. Wood Mackenzie Intelligence Connected WoodMac.com Wood Mackenzie Brand Video Wood Mackenzie Values * Inclusive – we succeed together * Trusting – we choose to trust each other * Customer committed – we put customers at the heart of our decisions * Future Focused – we accelerate change * Curious – we turn knowledge into action RoleOverview As a Customer Success Manager, you will serve as the primary advocate and strategist for clients in the trading arena—particularly those focused on short-term, real-time markets. You’ll work autonomously and proactively, partnering with cross-functional teams to help energy traders, risk managers, and analysts unlock value from our tools and data across the business. You’ll lead QBRs, success planning, playbook execution and development, training sessions, coordinate presentations and other value add engagement and ensure our clients see immediate, impactful results. Key Responsibilities * Build and nurture strategic relationships with short-term, real-time focused clients (e.g., traders, risk teams, and market analysts). * Plan and execute Quarterly Business Reviews (QBRs) and develop customer success plans, emphasizing actionable outcomes and ROI. * Create and maintain customer playbooks tailored to real-time trading workflows and responsive data needs. * Facilitate client onboarding and live training sessions to ensure users integrate our insights into their workflows. * Serve as the voice of the customer, driving cross-functional alignment—including support, product, analytics, and tech teams—to resolve issues and capture opportunities. * Proactively monitor customer health metrics, usage data, and feature engagement; escalate and mitigate risks to prevent churn. * Identify expansion opportunities through deep understanding of clients’ evolving workflows and technology needs. * Act as an internal educator, sharing client challenges and feature requests with the broader team to inform product development. Essential Competencies \& Experience Technical \& Industry Expertise * Deep experience engaging with the trading community, especially within oil, gas, and power markets. * Strong knowledge of real-time and short-term energy markets, data use cases, and volatility drivers. * Comfortable explaining technical concepts and tools (e.g., APIs, data feeds, analytics platforms) to both technical and business stakeholders. Customer Success \& Strategic Thinking * Proven track record with QBRs, success planning, and developing scalable playbooks for complex customer profiles. * Highly proactive, with a “self-starter” mindset—capable of working independently, managing priorities, and driving outcomes. * Skilled at problem-solving, with the ability to navigate fast-paced, high-stakes customer environments. Relationship \& Communication Skills * Exceptional relationship-building skills—able to connect with traders, analysts, and power market stakeholders. * Effective communicator, both oral and written; skilled at translating data/technical offerings into business value. * Empathetic, patient, and responsive—especially under pressure, adapting to client urgency and real-time demands. Cross-Functional Collaboration * Experience working in matrixed environments and have evidence of flourishing in collaborative settings alongside sales, product/research, product specialists, and support. * Able to balance SLA-driven expectations and short-response timelines with strategic, long-term engagement. Why Wood Mackenzie? * Join an industry-leading team delivering insights that shape global energy markets. * Advance your career in a fast-evolving, impactful space—helping clients solve real-time market challenges. * Be part of a supportive culture that values autonomy, collaboration, and innovation. Equal Opportunities We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.gov If you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process.

Customer Success Lead

Customer Success \& Onboarding Manager | Customer Success | Stockley Park | Hybrid Quality Compliance Systems (QCS), part of RLDatix, is on a mission to help raise the standard of care…everywhere. Trusted by thousands of care providers across the UK, our solutions empower organisations to deliver safe, high-quality care. Our platform combines compliance management, care planning, auditing, and workforce training tools to ensure providers have the right information at the right time—supporting better outcomes for those who need care most. We’re searching for a Stockley Park-based Customer Success Manager to join our Customer Success \& Onboarding team, so that we can help social care providers adopt our platform quickly, achieve measurable value, and remain long-term partners. The Customer Success Manager will lead the end-to-end onboarding and success journey, ensuring seamless implementation, strong engagement, and clear outcomes for customers delivering care across all social care settings. How You’ll Spend Your Time Own and optimise the full onboarding journey from contract signature to go-live, ensuring fast, smooth, and high-quality implementation. Build structured onboarding frameworks tailored to different types and sizes of social care organisations, including self-serve documentation. Drive early adoption with success plans, milestone tracking, and measurable value metrics. Lead and grow a high-performing Customer Success and Onboarding team, setting KPIs for adoption, engagement, and retention. Develop customer health scoring and scalable playbooks for success plans, QBRs, renewals, and account management. Collaborate with Product, Sales, and Operations to champion the customer voice and influence roadmap priorities. What Kind of Things We’re Most Interested in You Having Proven leadership in Customer Success or Onboarding within a non-enterprise customer-focused SaaS environment (ideally owner-operator customers). Deep experience driving product adoption and measurable customer value. Ability to build and optimise customer-facing processes at scale. Excellent relationship-building skills with stakeholders at all levels. Data-driven, organised, and great at prioritising. Empathetic and customer-obsessed, with a passion for improving outcomes in social care. Ability to commute to Stockley Park 1-2 days a week. Collaborative, resilient, and solutions-focused. By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, marital status, or any other status protected by law.

Lead Customer Success Manager

Senior Customer Success Manager, Team Lead

Customer Success Lead

Customer Success \& Onboarding Manager | Customer Success | Stockley Park | Hybrid Quality Compliance Systems (QCS), part of RLDatix, is on a mission to help raise the standard of care…everywhere. Trusted by thousands of care providers across the UK, our solutions empower organisations to deliver safe, high-quality care. Our platform combines compliance management, care planning, auditing, and workforce training tools to ensure providers have the right information at the right time—supporting better outcomes for those who need care most. We’re searching for a Stockley Park-based Customer Success Manager to join our Customer Success \& Onboarding team, so that we can help social care providers adopt our platform quickly, achieve measurable value, and remain long-term partners. The Customer Success Manager will lead the end-to-end onboarding and success journey, ensuring seamless implementation, strong engagement, and clear outcomes for customers delivering care across all social care settings. How You’ll Spend Your Time Own and optimise the full onboarding journey from contract signature to go-live, ensuring fast, smooth, and high-quality implementation. Build structured onboarding frameworks tailored to different types and sizes of social care organisations, including self-serve documentation. Drive early adoption with success plans, milestone tracking, and measurable value metrics. Lead and grow a high-performing Customer Success and Onboarding team, setting KPIs for adoption, engagement, and retention. Develop customer health scoring and scalable playbooks for success plans, QBRs, renewals, and account management. Collaborate with Product, Sales, and Operations to champion the customer voice and influence roadmap priorities. What Kind of Things We’re Most Interested in You Having Proven leadership in Customer Success or Onboarding within a non-enterprise customer-focused SaaS environment (ideally owner-operator customers). Deep experience driving product adoption and measurable customer value. Ability to build and optimise customer-facing processes at scale. Excellent relationship-building skills with stakeholders at all levels. Data-driven, organised, and great at prioritising. Empathetic and customer-obsessed, with a passion for improving outcomes in social care. Ability to commute to Stockley Park 1-2 days a week. Collaborative, resilient, and solutions-focused. By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, marital status, or any other status protected by law.

Lead Customer Success Manager

Lead Customer Success Manager

Customer Success Manager, Executive Director - Conduit Leader

$166,250 - $260,000/yr

JOB DESCRIPTION Elevate the customer experience by spearheading transformative success strategies and infusing your leadership insights to inspire teams and cultivate lasting customer relationships. As a Customer Success Director in Conduit, you are one of the leaders driving impact on the Customer Success team. Oversee our customer success initiatives, drive customer health metrics, and manage the customer’s onboarding journey of the product’s adoption, expansion, and retention for some of our largest customers. As a leader in this space, you establish best practices and closely collaborate with a cross-functional team to deliver exceptional customer experiences. Job responsibilities Develops and executes a comprehensive customer success strategy through proactive engagement, onboarding, product adoption, expansion, and execution, while considering past and current strategies to identify opportunities for improvement and align with company objectives Coaches the team on account meeting best practices including communications, customer retention, research, and expansion Builds and owns the strategy for key success metrics to track customer health, adoption, retention rates, and customer satisfactions (CSAT), and delivers these metrics to leadership Takes a customer-first view which ties back to how the product impacts our customer groups Supports an internal JPMC line of business as an internal customer of our central Infrastructure Platform (IP) organization. Supports customer broadly as their cloud tech advisor and navigator of the IP org which includes private and public cloud platforms, products, abstraction layers, and tooling. Leads a cross-functional matrixed resources including Solutions Architects, Customer Success Analysts, and Operational/Production support resources. Drives annual planning and delivery structures in collaboration with customers, beginning with strategic annual planning sessions. Identifies shared customers goals and areas where IP enablement is essential, aligning IP owners to drive delivery towards these objectives. Required qualifications, capabilities, and skills 8+ years of experience or equivalent expertise in customer success roles in product or technology Experience managing customer bases with technology applications and advising teams on best practices Proven ability to influence the adoption and retention of our products across a diverse customer base Demonstrated prior experience leading a team across highly matrixed and complex organizations while delivering value at scale Demonstrated knowledge of both public and private cloud offerings as well as technical proficiency across compute, databases, networking, machine learning, and data analytics domains. Exhibit strong writing and communication skills with experience constructing technical business cases, calculating ROIs, and developing strategic plans. Communicate effectively at an executive level, tailoring messages to individual customers by adding contextual relevance. Strong writing and communication skills with experience constructing technical business cases and developing strategic plans Experience within technical account management, professional services, or customer advisory roles. Preferred qualifications, capabilities, and skills Experience in a business to business (B2B), software as a service (SaaS), or technology environment Advanced knowledge of the product development life cycle, technical design, and data analytics Knowledge of customer consumption and renewal patterns Certifications in AWS (SA Associate level preferred), or equivalent in Azure and/or GCP. Familiarity with waterfall and agile methodologies, preferring waterfall for customer initiatives and agile for downstream collaboration Strong problem-solving skills and ability to adapt to changing business needs and priorities * Experience in utilizing data-driven insights to inform product development and customer success strategies ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase \& Co. is an Equal Opportunity Employer, including Disability/Veterans ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Team Lead, Customer Success Manager

Customer Success Manager, Executive Director - Conduit Leader

$166,250 - $260,000/yr

JOB DESCRIPTION Elevate the customer experience by spearheading transformative success strategies and infusing your leadership insights to inspire teams and cultivate lasting customer relationships. As a Customer Success Director in Conduit, you are one of the leaders driving impact on the Customer Success team. Oversee our customer success initiatives, drive customer health metrics, and manage the customer’s onboarding journey of the product’s adoption, expansion, and retention for some of our largest customers. As a leader in this space, you establish best practices and closely collaborate with a cross-functional team to deliver exceptional customer experiences. Job responsibilities Develops and executes a comprehensive customer success strategy through proactive engagement, onboarding, product adoption, expansion, and execution, while considering past and current strategies to identify opportunities for improvement and align with company objectives Coaches the team on account meeting best practices including communications, customer retention, research, and expansion Builds and owns the strategy for key success metrics to track customer health, adoption, retention rates, and customer satisfactions (CSAT), and delivers these metrics to leadership Takes a customer-first view which ties back to how the product impacts our customer groups Supports an internal JPMC line of business as an internal customer of our central Infrastructure Platform (IP) organization. Supports customer broadly as their cloud tech advisor and navigator of the IP org which includes private and public cloud platforms, products, abstraction layers, and tooling. Leads a cross-functional matrixed resources including Solutions Architects, Customer Success Analysts, and Operational/Production support resources. Drives annual planning and delivery structures in collaboration with customers, beginning with strategic annual planning sessions. Identifies shared customers goals and areas where IP enablement is essential, aligning IP owners to drive delivery towards these objectives. Required qualifications, capabilities, and skills 8+ years of experience or equivalent expertise in customer success roles in product or technology Experience managing customer bases with technology applications and advising teams on best practices Proven ability to influence the adoption and retention of our products across a diverse customer base Demonstrated prior experience leading a team across highly matrixed and complex organizations while delivering value at scale Demonstrated knowledge of both public and private cloud offerings as well as technical proficiency across compute, databases, networking, machine learning, and data analytics domains. Exhibit strong writing and communication skills with experience constructing technical business cases, calculating ROIs, and developing strategic plans. Communicate effectively at an executive level, tailoring messages to individual customers by adding contextual relevance. Strong writing and communication skills with experience constructing technical business cases and developing strategic plans Experience within technical account management, professional services, or customer advisory roles. Preferred qualifications, capabilities, and skills Experience in a business to business (B2B), software as a service (SaaS), or technology environment Advanced knowledge of the product development life cycle, technical design, and data analytics Knowledge of customer consumption and renewal patterns Certifications in AWS (SA Associate level preferred), or equivalent in Azure and/or GCP. Familiarity with waterfall and agile methodologies, preferring waterfall for customer initiatives and agile for downstream collaboration Strong problem-solving skills and ability to adapt to changing business needs and priorities * Experience in utilizing data-driven insights to inform product development and customer success strategies ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase \& Co. is an Equal Opportunity Employer, including Disability/Veterans ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Lead Customer Success Manager

Lead Customer Success Manager

Lead Customer Success Manager