Jobs at Rldatix

5 open positions · From $10,000

Open roles

Associate Business Analyst (AI)

Remote, GBremoteFrom $10,000/yr

Business Analyst (AI) | Strategy | Chicago | Hybrid RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. We’re searching for a Chicago based AI Focused Business Analyst to join the Office of the CEO, so that we can rapidly explore, prototype, and prove AI‑powered ways of working for leaders and teams across RLDatix. This AI focused Business Associate will run daily experiments, turn ideas into tangible assets, and help identify which tools and patterns are worth scaling across the company. You will work directly with a senior leader in the Office of the CEO and collaborate across business units to pick up important AI‑related work that lacks clear ownership, ensuring promising ideas and experiments don’t fall through the cracks. How You’ll Spend Your Time * Run daily AI experiments and micro-projects on relevant business operations challenges (e.g., meeting preparation and follow-up, project tracking and synthesis, executive communications, document/data digestion, scenario analysis) and capture clear before/after examples. * Rapidly learn, test, and compare new AI tools and features (e.g., ChaptGPT, Microsoft Copilot, Claude and others) to determine what is useful in RLDatix’s context, documenting findings in simple, reusable formats. * Turn loosely defined ideas into tangible outputs such as prompts, workflows, lightweight agents, templates, short summaries, and prototypes that leaders and teams can use immediately. * Pilot and refine “management AI” workflows for a small set of leaders (e.g., automated meeting prep/summary, project update synthesis, risk/issue surfacing), iterating quickly based on real‑world feedback. * Build and iterate on lightweight AI agents or workflows for tasks like document analysis, competitive scanning, or project status consolidation, using whichever tools are most appropriate rather than being tied to a single platform. * Systematically codify learnings into reusable assets (guides, playbooks, pattern libraries, before/after examples) that other teams can adopt and extend over time. * Create AI‑powered workflows to improve meeting preparation, follow-up, and executive communication outcomes. What Kind of Things We’re Most Interested in You Having * 2+ years of professional working experience with clear, concrete examples of using AI in practical, everyday ways (e.g., automations, side projects, research workflows, content creation, light scripting/agents, or similar). * Demonstrated ability to use AI tools hands‑on (such as ChatGPT/Claude/Copilot or others) to make your own work faster, better, or more creative - especially when there was no formal “assignment” to do so. * Nimble, curious, and self‑directed working style: you’re comfortable taking loosely defined problems, asking a few clarifying questions, and then independently figuring out tools and approaches. * Strong bias to action and iteration: you prefer shipping small things daily, learning from them, and improving, rather than designing large, abstract projects that never land. * Not necessarily an engineer, but technically comfortable: you can plug tools together, learn new systems quickly, and are not afraid to tinker with settings, APIs, or light scripting when needed. * Clear written communication skills, especially in summarizing findings, documenting workflows, and explaining why a particular AI pattern is or is not worth adopting. * Collaborative mindset and professional maturity: able to work directly with senior leaders, handle sensitive information with discretion, and incorporate feedback with humility. * Sincere interest in AI, management effectiveness, and the future of work - especially how teams can use AI in grounded, practical ways rather than just as a buzzword. By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws. As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com. Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications are obtained. Market and organizational factors are also taken into consideration.

3 months agovia universal intelligenceApply ›

Customer Success Lead

Remote, GBremote

Customer Success \& Onboarding Manager | Customer Success | Stockley Park | Hybrid Quality Compliance Systems (QCS), part of RLDatix, is on a mission to help raise the standard of care…everywhere. Trusted by thousands of care providers across the UK, our solutions empower organisations to deliver safe, high-quality care. Our platform combines compliance management, care planning, auditing, and workforce training tools to ensure providers have the right information at the right time—supporting better outcomes for those who need care most. We’re searching for a Stockley Park-based Customer Success Manager to join our Customer Success \& Onboarding team, so that we can help social care providers adopt our platform quickly, achieve measurable value, and remain long-term partners. The Customer Success Manager will lead the end-to-end onboarding and success journey, ensuring seamless implementation, strong engagement, and clear outcomes for customers delivering care across all social care settings. How You’ll Spend Your Time Own and optimise the full onboarding journey from contract signature to go-live, ensuring fast, smooth, and high-quality implementation. Build structured onboarding frameworks tailored to different types and sizes of social care organisations, including self-serve documentation. Drive early adoption with success plans, milestone tracking, and measurable value metrics. Lead and grow a high-performing Customer Success and Onboarding team, setting KPIs for adoption, engagement, and retention. Develop customer health scoring and scalable playbooks for success plans, QBRs, renewals, and account management. Collaborate with Product, Sales, and Operations to champion the customer voice and influence roadmap priorities. What Kind of Things We’re Most Interested in You Having Proven leadership in Customer Success or Onboarding within a non-enterprise customer-focused SaaS environment (ideally owner-operator customers). Deep experience driving product adoption and measurable customer value. Ability to build and optimise customer-facing processes at scale. Excellent relationship-building skills with stakeholders at all levels. Data-driven, organised, and great at prioritising. Empathetic and customer-obsessed, with a passion for improving outcomes in social care. Ability to commute to Stockley Park 1-2 days a week. Collaborative, resilient, and solutions-focused. By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, marital status, or any other status protected by law.

recentlyvia universal intelligenceApply ›

Customer Success Lead

Remote, GBremote

Customer Success \& Onboarding Manager | Customer Success | Stockley Park | Hybrid Quality Compliance Systems (QCS), part of RLDatix, is on a mission to help raise the standard of care…everywhere. Trusted by thousands of care providers across the UK, our solutions empower organisations to deliver safe, high-quality care. Our platform combines compliance management, care planning, auditing, and workforce training tools to ensure providers have the right information at the right time—supporting better outcomes for those who need care most. We’re searching for a Stockley Park-based Customer Success Manager to join our Customer Success \& Onboarding team, so that we can help social care providers adopt our platform quickly, achieve measurable value, and remain long-term partners. The Customer Success Manager will lead the end-to-end onboarding and success journey, ensuring seamless implementation, strong engagement, and clear outcomes for customers delivering care across all social care settings. How You’ll Spend Your Time Own and optimise the full onboarding journey from contract signature to go-live, ensuring fast, smooth, and high-quality implementation. Build structured onboarding frameworks tailored to different types and sizes of social care organisations, including self-serve documentation. Drive early adoption with success plans, milestone tracking, and measurable value metrics. Lead and grow a high-performing Customer Success and Onboarding team, setting KPIs for adoption, engagement, and retention. Develop customer health scoring and scalable playbooks for success plans, QBRs, renewals, and account management. Collaborate with Product, Sales, and Operations to champion the customer voice and influence roadmap priorities. What Kind of Things We’re Most Interested in You Having Proven leadership in Customer Success or Onboarding within a non-enterprise customer-focused SaaS environment (ideally owner-operator customers). Deep experience driving product adoption and measurable customer value. Ability to build and optimise customer-facing processes at scale. Excellent relationship-building skills with stakeholders at all levels. Data-driven, organised, and great at prioritising. Empathetic and customer-obsessed, with a passion for improving outcomes in social care. Ability to commute to Stockley Park 1-2 days a week. Collaborative, resilient, and solutions-focused. By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, marital status, or any other status protected by law.

recentlyvia universal intelligenceApply ›

Customer Success Manager

Remote, GBremoteFrom $10,000/yr

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members making a difference in healthcare…every day. We’re searching for an Advisory-level Customer Success Professional to manage and grow a dynamic mid-market portfolio through scalable engagement, strategic insight, and data-driven customer outcomes. In this role, you will act as a trusted advisor, helping customers realise value from our solutions while driving retention, satisfaction, and long-term growth. How You’ll Spend Your Time Driving Strategic Customer Value Analyse customer business context and operational trends to shape success initiatives aligned to organisational goals. Identify customer priorities and deliver tailored recommendations that drive measurable value. Troubleshoot complex business challenges using advanced expertise to support strategic outcomes. Managing Relationships \& Engagement Build and maintain strong partnerships with stakeholders at all levels. Share best practices in stakeholder engagement and resolve complex relationship challenges. Proactively address escalated issues to improve customer experience and satisfaction. Delivering Clear Communication Craft and deliver compelling customer communications that articulate value and strategy. Present insights through executive briefings, webinars, and digital channels. Manage escalated messaging with clarity to ensure understanding and action. Optimising Processes \& Workflows Identify inefficiencies in customer success workflows and redesign processes for efficiency. Apply continuous improvement principles to enhance account management. Deliver measurable operational gains through improved engagement models. Using Data to Drive Success Leverage customer health metrics to inform renewals and proactive interventions. Analyse complex data to identify risk and growth opportunities. Integrate insights into portfolio planning and decision-making. Delivering Scalable Solutions Identify patterns in customer challenges and design repeatable solutions. Develop systematic responses to recurring portfolio needs. Improve outcomes through efficient, scalable engagement strategies. Managing Portfolio \& Renewals Manage mid-market portfolios using cohort-based engagement models. Monitor health and intervene early for at-risk accounts. Optimise renewal processes while identifying growth opportunities. What Kind of Things We’re Most Interested in You Having 3–5+ years in Customer Success, Account Management, or SaaS leadership (mid-market or enterprise). Proven success improving customer satisfaction, sentiment, and NPS. Experience managing mid-market portfolios through scalable engagement strategies. Change management experience supporting product, platform, or process transitions. Ability to influence stakeholders and align success plans with strategic goals. Strong analytical skills with ability to turn data into insight. Proficiency with CRM, customer success platforms, and data tools (Excel, PowerPoint, Word; AI a plus). Exceptional communication skills, including executive-level presentations. Experience optimising workflows and implementing continuous improvement. What You Will Gain Joining our team as an Advisory-level Customer Success professional gives you the opportunity to become a trusted expert managing a diverse mid-market portfolio. You will develop advanced skills in scalable account management, drive meaningful impact on customer outcomes, and collaborate with senior stakeholders across the business. This role empowers you to solve complex challenges independently, influence operational strategy, and accelerate your career in a supportive, innovation-driven environment. By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, sexual identity, national origin, disability, marital status, or any other status protected by law. As part of RLDatix’s commitment to inclusion, we provide reasonable accommodation throughout the hiring process. If accommodation is needed, please contact accessibility@rldatix.com.

recentlyvia universal intelligenceApply ›

Customer Success Manager

Remote, GBremoteFrom $10,000/yr

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members making a difference in healthcare…every day. We’re searching for an Advisory-level Customer Success Professional to manage and grow a dynamic mid-market portfolio through scalable engagement, strategic insight, and data-driven customer outcomes. In this role, you will act as a trusted advisor, helping customers realise value from our solutions while driving retention, satisfaction, and long-term growth. How You’ll Spend Your Time Driving Strategic Customer Value Analyse customer business context and operational trends to shape success initiatives aligned to organisational goals. Identify customer priorities and deliver tailored recommendations that drive measurable value. Troubleshoot complex business challenges using advanced expertise to support strategic outcomes. Managing Relationships \& Engagement Build and maintain strong partnerships with stakeholders at all levels. Share best practices in stakeholder engagement and resolve complex relationship challenges. Proactively address escalated issues to improve customer experience and satisfaction. Delivering Clear Communication Craft and deliver compelling customer communications that articulate value and strategy. Present insights through executive briefings, webinars, and digital channels. Manage escalated messaging with clarity to ensure understanding and action. Optimising Processes \& Workflows Identify inefficiencies in customer success workflows and redesign processes for efficiency. Apply continuous improvement principles to enhance account management. Deliver measurable operational gains through improved engagement models. Using Data to Drive Success Leverage customer health metrics to inform renewals and proactive interventions. Analyse complex data to identify risk and growth opportunities. Integrate insights into portfolio planning and decision-making. Delivering Scalable Solutions Identify patterns in customer challenges and design repeatable solutions. Develop systematic responses to recurring portfolio needs. Improve outcomes through efficient, scalable engagement strategies. Managing Portfolio \& Renewals Manage mid-market portfolios using cohort-based engagement models. Monitor health and intervene early for at-risk accounts. Optimise renewal processes while identifying growth opportunities. What Kind of Things We’re Most Interested in You Having 3–5+ years in Customer Success, Account Management, or SaaS leadership (mid-market or enterprise). Proven success improving customer satisfaction, sentiment, and NPS. Experience managing mid-market portfolios through scalable engagement strategies. Change management experience supporting product, platform, or process transitions. Ability to influence stakeholders and align success plans with strategic goals. Strong analytical skills with ability to turn data into insight. Proficiency with CRM, customer success platforms, and data tools (Excel, PowerPoint, Word; AI a plus). Exceptional communication skills, including executive-level presentations. Experience optimising workflows and implementing continuous improvement. What You Will Gain Joining our team as an Advisory-level Customer Success professional gives you the opportunity to become a trusted expert managing a diverse mid-market portfolio. You will develop advanced skills in scalable account management, drive meaningful impact on customer outcomes, and collaborate with senior stakeholders across the business. This role empowers you to solve complex challenges independently, influence operational strategy, and accelerate your career in a supportive, innovation-driven environment. By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, sexual identity, national origin, disability, marital status, or any other status protected by law. As part of RLDatix’s commitment to inclusion, we provide reasonable accommodation throughout the hiring process. If accommodation is needed, please contact accessibility@rldatix.com.

recentlyvia universal intelligenceApply ›

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