Customer Success Jobs in France

11 open positions found · Salary range: $30 - $98,000

Mid-market Customer Success Manager

UpSlideParis, Île-de-France, France

From $365/yr

UpSlide is the document production layer for financial services . We orchestrate LLMs, machine learning, and workflow agents within Microsoft 365 to deliver reliable, quality outputs in the most efficient and cost-effective way. As a Microsoft Solutions Partner, with 14+ years supporting financial services teams, we bring together expertise from the tech, finance and design fields to help clients like KPMG, BNP Paribas, Rothschild & Co. boost productivity while improving brand consistency across their corporate documents. We are a certified B Corporation , upholding the belief that businesses should have a positive impact on society. ✨ Our values Our values guide our approach to work and are at the heart of our recruitment process. To join our team, we look for individuals who value: Excellence: We think that every detail counts, and we place great importance on the quality of our deliverables. Trust: We are passionate, committed, and free to act with autonomy. Happiness at work: We enjoy looking on the bright side and we share our enthusiasm with our colleagues and clients. 🤝 The team You will join our Global MidMarket Customer Success team, a group of Customer Success Managers who each own a broad, evolving portfolio of mid-market accounts. While the function operates globally, this specific opening is dedicated to the EMEA & APAC regions Based in Paris, you will work closely with 2 Mid-Market CSMs (1 in London, 1 in NYC) and 1 Scale Ops Manager (Paris). Matthieu , Head of Scale CSM and your manager, based in Paris, will support you in achieving your goals. You will also be part of a global Customer Success community across our international offices. Here is what the Go-To-Market organization looks like at UpSlide: Account Executives: Prospect, acquire new business acquisition and expand existing accounts Consultants: Lead implementation projects, deliver client training, and ensure successful deployment Customer Success Managers: Own a portfolio of accounts end-to-end, driving retention, renewal signing, expansion within existing entities, value realization, and long-term account growth. Split between Enterprise CSMs , who build deep, tailored relationships with a small number of strategic accounts, and Mid-Market CSMs , who manage a larger book of accounts with a focus on speed and ROI, acting where and when it counts Support Engineers : Resolve day-to-day technical questions and issues, and ensure a smooth customer experience 🖋️ Your responsibilities As a Mid-Market Customer Success Manager, you will own a broad portfolio of Mid-Market accounts end-to-end. Working at pace and using usage data and account signals to prioritize your day, you will make sure your accounts renew, stay healthy, and grow, spotting upsell/expand opportunities as proactively as you spot churn risk, and owning both through to close. This is a role for someone energized by volume and by building repeatable, data-driven ways of working across a large book of business, without losing the client-first mindset that drives portfolio growth. Portfolio Ownership & Signal-Driven Execution (60%) Own the business performance and KPIs of a large portfolio of Mid-Market accounts, and take individual accountability for contributing to team and company targets: Own your portfolio's KPIs (usage, renewal rate, NRR, churn) end to end with a hunter/rescuer mindset: moving fast to capture opportunity, and stepping in decisively when an account is at risk Structure your coverage around two core touchpoints, kickoff and renewal, complemented by additional touchpoints where and when the data calls for it Continuously monitor usage data, health scores, and other signals to prioritize your day and catch risk or opportunity early React quickly and decisively on negative signals to protect the account, and on positive signals to capture upsell potential Judge, account by account, how much time and effort a situation deserves, and adjust your touchpoint cadence accordingly - guided increasingly by shared scoring and playbooks as the Scale motion matures Product & Industry Expertise (20%) Build broad product and industry expertise to support adoption at scale, rather than deep knowledge of any single client: Develop a strong understanding of UpSlide's product and of the industries your portfolio operates in Contribute to adoption initiatives such as webinars and open office hours, sharing your expertise across the client base Scale Motion Optimization (10%) Bring a critical eye to how the Mid-Market motion runs, and help make it faster and more effective: Share structured feedback on where automation and process changes can save time Suggest and help build content that increases client engagement and adoption Work closely with the Scale Ops Manager and the Head of Scale to turn feedback into concrete improvements Cross-functional Collaboration (10%) Stay connected to the teams around your portfolio, notably those handling first-line requests: Sync regularly with Support and Sales Admin, who own level 1 requests and escalate to you when needed Partner with Sales on expansion opportunities that require broader support To work on these tasks, you will mainly use the following tools: Microsoft Office, UpSlide, Salesforce, Gong, PowerBI, Notion (or local equivalents). ⚡ Your goals What you'll be assessed on: Net Revenue Retention (NRR) Churn Upsell / Expansion contribution CRM data quality and forecast accuracy You are a great fit if you have: 2/3+ years of experience in Customer Success, Account Management, or a related client-facing/revenue role in a B2B environment Proven experience managing renewals and churn across a portfolio of accounts, with the confidence to handle difficult conversations (renegotiation, dissatisfaction) as needed Proven ability to identify and close expansion/upsell opportunities, with a hunter mindset and a strong ROI orientation Experience autonomously managing a sizeable portfolio, ideally including Mid-Market accounts A structured, analytical approach to account planning at volume , using data to prioritize a broad book of business and anticipate risk Operational rigor: accurate CRM data, reliable follow-up, dependable forecasting Excellent written and verbal communication in French and English Ability to work independently in a fast-paced, international environment We’d love it if you have: Experience with analytics / BI tools (PowerBI or equivalent) Advanced negotiation skills Knowledge of the financial services / professional services sector Familiarity with SaaS metrics (ARR, NRR, churn, forecasting) and reporting to leadership ✨ If you don’t tick all the boxes but you think you’d be a great fit, please apply and tell us why. Recruitment process Screening call with a Talent Acquisition Specialist: A conversation to walk through your experience, motivation, and fit for the role. Interview with your future manager or their peer: A deeper dive into your Customer Success experience and approach to account management. Case study + team-meet: A live exercise reflecting real challenges of the role, followed by a conversation with members of the wider team. Final conversation with leadership: A closing discussion to align on ambition, expectations, and next steps. 🚀 We'll conduct a reference check to learn how to help you thrive. On average, our process lasts 3 weeks. What we offer 🌍 International environment: Start-up with five offices (Paris, London, Berlin, New York, Singapore) and users in more than 60 countries 🌱 Training & professional development: Collaboration with our sister company, IPH , which provides UpSliders with training on key soft skills and management 🎉 Company events: Office socials and international company events (e.g. annual company seminar, team seminar, and sustainability actions taken throughout the year) 🏠 Beautiful office: Office near Opéra (1er arrondissement) – a vibrant space with beautiful common areas and meeting rooms, a nap room, bike storage and showers, tea/coffee, etc. 💻 Hybrid work: A policy adapted to each team’s rhythm 🧑‍💻 Work-from-home budget: €500 WFH equipment budget 💆‍♀️ Wellness package: 50€ per month for physical and mental wellness activities 👶 Family support: Paid parental leave for birthing and non-birthing parents 4 days fully paid leave for sick children up to 6 years old or up to €1,800 for childcare reimbursement Flexible return to work options An additional 5 days are fully paid within 6 months after becoming a parent ✈️ Holidays: 25 vacation days and 9 RTT (with one taken for Solidarity Day) ✅ General: Meal vouchers (Tickets resto) : €11 per day on your Swile card (210 tickets per year) Healthcare insurance (Mutuelle) : Covered by Alan. You can extend cover to your partner and children Commute (Transports) : Metro, RER, bike, or e-scooter - These options are reimbursed 50% by UpSlide As a B Corp-certified company, we have strong commitments toward our employees, community, clients, suppliers, and the environment. We strive to create an environment where everyone feels welcome. This commitment to diversity and inclusion is applied in our recruitment process and your employee experience once you’ve joined UpSlide ✨ Find more English Speaking Jobs in France on Arbeitnow

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Customer Success Manager (France)

CM.comParis, Île-de-France, France

From $50/yr

We turn every customer interaction into an opportunity. We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person. “The entire customer journey. One platform” What we value Every CM.com colleague, connects to our 4 shared values : Drive and Lead You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward. Grow and Learn The growth of our colleagues and our customers is our priority. You like to experiment, learn continuously and actively share knowledge and insights with others. Together and Care We work together and we believe that diverse perspectives lead to stronger outcomes. You value the social side of work, you show genuine interest and care about one another’s well-being. Speed and Change By welcoming AI Agents into our organisation, we fundamentally change how work is done. You are comfortable with change and you love working in a high paced environment. The Role As Customer Success Manager in our France team, you are responsible for the successful, lasting use of the CM.com platform: from onboarding onwards, and as a strategic advisor to our customers. You coordinate a smooth launch, build a strong relationship and make sure customers adopt and get value from what they bought. Customer-centric thinking is part of your DNA. You will onboard and implement products across our platform, in particular: Business messaging channels (SaaS or API): WhatsApp Business, RCS for Business, Email, SMS and Voice, plus verification services (One Time Password, Mobile Identity) Activate : Marketing Campaigns, Marketing Automation and CXP Predictions Support : our customer care platform, a single stop shop solution combining AI agents built with CM Agent Builders (chat, voice, WhatsApp, email) with seamless escalation to a human agent You see how these products work together and have the (technical) depth to advise customers on best practices that fit their needs. You focus on Enterprise organizations with a high volume of customer contact: financial services and insurers, utilities and logistics, retail, government, telecom, contact centers, IT resellers and software vendors. You collaborate cross-functionally with Sales, Account Management, fellow Customer Success Managers, Product, Development, Marketing and Tech Support. You will Support pre-sales cycles together with the Sales team, including product demonstrations Ensure onboarding and run for customers, from basics to complex projects Drive AI agents (built with CM Agent Builders) and omnichannel use cases from scoping to go-live and adoption Manage the customer lifecycle: business reviews, CS meetings and continuous improvement Deploy professional services and train customer stakeholders Detect revenue optimization, upsell and cross-sell opportunities and work with the Account team on renewals Contribute to the ongoing development of our success services and products, and look for new and better ways of servicing customers Support trade show preparation and attendance when needed Use and improve our internal tools (CRM, CSM tools) and actively use AI tools to improve your own work and share what works with the team 3-5+ years of experience in customer success, account management, project management or consultancy, ideally in SaaS, telecom or marketing technology, with experience in onboarding and implementing SaaS or CPaaS products Technical affinity: you understand APIs and can turn technical documentation into clear guidance for customers; experience with contact center software, conversational channels or AI agents is a plus Business savvy and a strong relationship builder: you translate customer needs into product functionality and lead customers rather than just doing what you’re asked Structured and proactive, with strong communication skills; fluent in English and French Energetic, open and curious about AI; comfortable in a changing organization Believe you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together. What we offer At CM.com, we believe in empowering our people to do what they love, excel at what they do, and make a meaningful impact. As a CM.com Club Member, you'll unlock the following benefits: Join the club : Join our unique 3-day Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com . Fuel your mind : We will offer you meal vouchers to ensure daily healthy lunches and snacks to keep you energized. Effortless commutes : We’ll cover 50% of your transport/travel costs. Value for work : Participate in our Sales Incentive Plan, rewarding your achievements with bonuses. Take your time off : Recharge with 25 vacation days Own your success : Become a shareholder with our Employee Share Purchase Program. Level up your skills : Udemy, CM Academy, and exclusive Meetups with thought leaders to ensure you're always learning and growing. Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs. Before you apply We work on-site, move fast, and expect you to bring your own thinking. Priorities shift, AI is actively changing how we work and we embrace that reality. If that sounds like a great environment to you, we'd love to hear from you. Note: For this position, we can only consider candidates who already hold a permanent work and residence permit for France. Find more English Speaking Jobs in France on Arbeitnow

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Technical Customer Success Manager

JobgetherFrance

From $60,000/yr

Accountabilities: You will own a portfolio of API and data product customers, guiding them toward successful integrations, stronger product adoption, and long-term business growth. You will be accountable for customer outcomes, relationship development, revenue retention, and expansion while coordinating internal teams to resolve challenges and deliver value. Manage a portfolio of customers using one or more APIs, with a focus on Net Revenue Retention (NRR), customer satisfaction, and account growth. Develop customer success plans with clear objectives, priorities, milestones, and next steps. Lead regular customer meetings and proactively maintain engagement to keep projects progressing. Understand customers’ products, business models, and technical requirements, recommending suitable data, API endpoints, and integration approaches. Troubleshoot technical issues, coordinate resolutions, and maintain ownership until customer challenges are addressed. Identify customer risks early and develop plans to improve adoption, retention, and long-term success. Identify opportunities for account expansion, manage the process from discovery through upgrade, and support commercial growth. Own customer renewals and maintain accurate, organized account information. Lead onboarding and sales-to-customer-success handovers, ensuring alignment on customer goals and expectations. Build integration plans with clear milestones, responsibilities, and timelines to help customers reach their first value quickly. Guide customers through technical decisions, remove implementation blockers, and ensure every interaction concludes with clear next steps. Represent customer needs internally by sharing insights and opportunities with Product, Sales, Support, Engineering, and Marketing. Collaborate with Product teams on customer discovery and testing, coordinate expansion opportunities with Sales, and help develop useful customer resources. Use customer success and communication tools such as Vitally, Notion, Intercom, Stripe, FullStory, and Calendly to manage relationships and workflows. Requirements: The ideal candidate combines customer-facing experience with technical understanding, commercial awareness, and a strong sense of ownership. You should be comfortable discussing APIs, integrations, and data flows, translating complex concepts into clear explanations, and proactively guiding customers toward practical solutions. At least 2 years of experience in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role. Experience working with APIs or data products, or a background in technical roles, product management, or product ownership. Ability to understand and discuss APIs, integrations, data flows, and technical implementation challenges; coding experience is not essential. Strong customer leadership skills, including the ability to ask effective questions, identify underlying problems, and guide decision-making. Demonstrated ownership and accountability, with the ability to simplify complex situations and drive issues through to resolution. Clear, concise communication skills and the ability to explain technical concepts to different audiences. Commercial mindset, with an ability to identify opportunities that help customers increase value and grow their businesses. Proactive, organized, and comfortable working independently in a fast-moving environment without a fully defined playbook. Strong written and spoken English. Nice-to-have qualifications: Experience with creator data, influencer marketing, or related data products. Experience managing customer renewals and account expansion. Basic coding or data skills, such as reading code, writing small scripts, or working with SQL. Benefits: Competitive compensation: Approximately €60,000–€90,000 in annual on-target earnings (OTE), plus stock options. Fully remote work: Work remotely from a suitable location, with flexibility to choose your working environment. Flexible working hours: Manage your schedule autonomously. Unlimited paid vacation: Take time off to rest and recharge. Personal development support: Access support for relevant courses, books, and conferences. Meaningful ownership: Make decisions, experiment with new approaches, and help shape the growth of the data products business. International, remote-first culture: Collaborate with a distributed team across more than 20 countries. Opportunity for impact: Contribute directly to customer outcomes, product development, and business growth. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

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Enterprise Customer Success Manager

UpSlideParis, Île-de-France, France

From $365/yr

UpSlide is the document production layer for financial services . We orchestrate LLMs, machine learning, and workflow agents within Microsoft 365 to deliver reliable, quality outputs in the most efficient and cost-effective way. As a Microsoft Solutions Partner , with 14+ years supporting financial services teams, we bring together expertise from the tech, finance and design fields to help clients like KPMG, BNP Paribas, Rothschild & Co. boost productivity while improving brand consistency across their corporate documents. We are a certified B Corporation , upholding the belief that businesses should have a positive impact on society. ✨ Our values Our values guide our approach to work and are at the heart of our recruitment process. To join our team, we look for individuals who value: Excellence: We think that every detail counts, and we place great importance on the quality of our deliverables. Trust: We are passionate, committed, and free to act with autonomy. Happiness at work: We enjoy looking on the bright side and we share our enthusiasm with our colleagues and clients. 🤝 The team You will join our Enterprise Customer Success team for the EMEA, APAC, and NA regions, a group of Customer Success Managers, each responsible for a focused portfolio of our largest and most strategic accounts. You will join a team of 6, including 5 CSMs and Majhon , Head of Customer Success Enterprise, who will support you in achieving your goals. You will also be part of a global Customer Success community across our five offices. Here is what the Go-To-Market organization looks like at UpSlide: Account Executives: Prospect, acquire new business acquisition and expand existing accounts Consultants: Lead implementation projects, deliver client training, and ensure successful deployment Customer Success Managers: Own a portfolio of accounts end-to-end, driving retention, renewal signing, expansion within existing entities, value realization, and long-term account growth Support Engineers : Resolve day-to-day technical questions and issues, and ensure a smooth customer experience 🖋️ Your responsibilities As an Enterprise Customer Success Manager, you will own the end-to-end relationship with a portfolio of our largest, most strategic accounts . You will build deep, multi-threaded relationships with key stakeholders, lead high-impact business reviews, and act as a trusted advisor, proactively protecting and growing revenue across your book through both retention and expansion. This is a role for someone who thrives on depth: fewer accounts, higher stakes, and the ability to build genuine, senior-level relationships that compound into long-term growth, while knowing how to sync with regional counterparts on accounts that span multiple geographies, keeping a global view of the relationship without owning every part of it directly. Account Ownership & Revenue Growth (50%) Own the business performance, strategy, and health of your portfolio of strategic accounts: Take full ownership of your portfolio (ARR, NRR, renewal, risk level) Build and execute structured, tailored account plans for 100% of your accounts, with clear growth and retention objectives Proactively identify both expansion opportunities and churn risk through data analysis and direct relationship insight, and own them through to resolution or close Monitor account health through usage data, adoption metrics, contact network and mapping, and stakeholder engagement Maintain accurate forecasting (renewals, churn, upsell potential) and rigorous CRM discipline (Salesforce accuracy and completeness) Customer Value & Expertise (40%) Drive measurable value and position UpSlide as a strategic partner: Lead high-impact Business Reviews focused on ROI and value realization Lead complex or sensitive conversations (renegotiation, escalations, dissatisfaction) with confidence and clarity Secure executive sponsors and build multi-threaded relationships within each account Develop and maintain strong product expertise and a deep understanding of client industries and use cases Craft value-driven narratives tailored to each stakeholder's priorities Cross-functional Collaboration (10%) Align with internal teams to maximize customer outcomes and business impact: Partner with Sales on the account expansion strategy and account mapping Collaborate with Professional Services when deeper deployment or training support is needed Work closely with Product and Support to relay structured feedback and improve the customer experience Coordinate with CSMs in other regions on shared or global accounts Contribute to Customer Success best practices and performance improvement initiatives To work on these tasks, you will mainly use the following tools: Microsoft Office, UpSlide, Salesforce, Gong, PowerBI, and Notion (or local equivalents). ⚡Your goals You will be assessed on: Net Revenue Retention (NRR) Churn Expansion / upsell contribution Depth and health of executive relationships across your portfolio Ability to maintain full ownership and visibility on shared accounts You are a great fit if you have: 3+ years of experience in Customer Success, Account Management, or a related client-facing/revenue role, including managing enterprise or large, multi-entity accounts in a B2B environment Proven experience managing renewals and churn on strategic / enterprise accounts, with meaningful revenue responsibility A proven track record of generating expansion (upsell/cross-sell) within an enterprise account base Experience in autonomously managing a portfolio of large or multi-entity accounts with significant revenue responsibility Confidence leading executive-level conversations, including complex or difficult ones (renegotiation, dissatisfaction, escalations) Advanced negotiation skills A structured, strategic approach to account planning (objectives, stakeholders, action plans) A value- and ROI-oriented mindset, able to build and defend a business case with senior stakeholders Operational rigor: accurate CRM data, reliable follow-up, dependable forecasting Excellent written and verbal communication in English and French Comfortable working in an international environment, engaging with senior and executive stakeholders We’d love it if you have: Experience with a CRM / Customer Success platform (Salesforce, Planhat, or equivalent) and analytics / BI tools (PowerBI or equivalent) Knowledge of the financial services/consulting sector Experience managing group or multi-entity account structures Familiarity with SaaS metrics (ARR, NRR, churn, forecasting) and reporting to leadership Fluency in another language (e.g. German) ✨ If you don’t tick all the boxes but you think you’d be a great fit, please apply and tell us why. Recruitment process Screening call with Talent Acquisition : A conversation to walk through your experience, motivation, and fit for the role. Interview with your future manager and a team-meet : A deeper dive into your Customer Success experience and approach to account management. This also includes a live exercise reflecting real challenges of the role, followed by a conversation with members of the wider team. Final conversation with leadership : A closing discussion to align on ambition, expectations, and next steps. 🚀 We'll conduct a reference check to learn how to help you thrive. On average, our process lasts 3 weeks. What we offer 🌍 International environment: Start-up with five offices (Paris, London, Berlin, New York, Singapore) and users in more than 60 countries 🌱 Training & professional development: Collaboration with our sister company, IPH , which provides UpSliders with training on key soft skills and management 🎉 Company events: Office socials and international company events (e.g. annual company seminar, team seminar, and sustainability actions taken throughout the year) 🏠 Beautiful office: Office near Opéra (1er arrondissement) – a vibrant space with beautiful common areas and meeting rooms, a nap room, bike storage and showers, tea/coffee, etc. 💻 Hybrid work: A policy adapted to each team’s rhythm 🧑‍💻 Work-from-home budget: €500 WFH equipment budget 💆‍♀️ Wellness package: 50€ per month for physical and mental wellness activities 👶 Family support: Paid parental leave for birthing and non-birthing parents 4 days fully paid leave for sick children up to 6 years old or up to €1,800 for childcare reimbursement Flexible return to work options An additional 5 days are fully paid within 6 months after becoming a parent ✈️ Holidays: 25 vacation days and 9 RTT (with one taken for Solidarity Day) ✅ General: Meal vouchers (Tickets resto) : €11 per day on your Swile card (210 tickets per year) Healthcare insurance (Mutuelle) : Covered by Alan. You can extend cover to your partner and children Commute (Transports) : Metro, RER, bike, or e-scooter - These options are reimbursed 50% by UpSlide As a B Corp-certified company, we have strong commitments toward our employees, community, clients, suppliers, and the environment. We strive to create an environment where everyone feels welcome. This commitment to diversity and inclusion is applied in our recruitment process and your employee experience once you’ve joined UpSlide ✨ Find Jobs in France on Arbeitnow

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Customer Success Manager - SaaS

DastraParis, Île-de-France, France

$40 - $47,000/yr

About Dastra Dastra is a fast-growing SaaS platform dedicated to data protection, compliance and AI governance . Our mission is simple: turn complex regulatory requirements into clear, operational and actionable processes . We help organisations manage their data and AI-related risks while enabling them to innovate with confidence. As we continue to grow, we are looking for a Customer Success Manager to join our Customer Success team and support our customers throughout their journey with Dastra. Why join Dastra? Join a fast-growing European SaaS LegalTech company Work with Mid-Market and Enterprise organisations on complex data, AI and compliance challenges Take ownership of a strategic customer portfolio Become a key expert on a sophisticated SaaS platform Work closely with Customer Success, Sales, Product and Tech teams Join an experienced, collaborative and ambitious team Your role As a Customer Success Manager, you will act as the project lead for your customers’ success with Dastra . You will manage a portfolio of Mid-Market and Enterprise customers and cover the entire customer journey, with a strong focus on onboarding, implementation, product adoption and long-term customer success . You will become a trusted partner and expert on the Dastra platform, helping customers translate complex business, technical and regulatory challenges into concrete use cases. Your main objectives will be to: Successfully onboard and implement Dastra Drive product adoption and long-term engagement Support change management Demonstrate the value delivered by the platform Secure renewals and customer satisfaction Identify growth opportunities alongside Account Managers Your responsibilities Lead onboarding and implementation projects Manage a portfolio of Mid-Market and Enterprise customers as their main point of contact Drive customer success through regular follow-ups and Business Reviews Monitor usage, satisfaction and value Anticipate risks and secure renewals Identify growth opportunities alongside Account Managers Build expertise in data protection, AI governance and compliance Share customer insights with Product and Tech teams Your environment You will join our Customer Success team and report to Jérôme, our Director of Operations and co-founder . You will work closely with our Customer Success, Account Management, Sales, Product and Tech teams. Our customers are mainly Mid-Market and Enterprise organisations , across French and international markets. During your first 3 to 6 months , you will progressively build your expertise on Dastra, our methodology and your customer portfolio. Who we're looking for 4+ years of experience in Customer Success, SaaS consulting, implementation, project management or a similar customer-facing role Strong understanding of SaaS environments , ideally involving complex or technical products Experience managing Mid-Market and/or Enterprise customers Experience with onboarding, implementation, adoption and change management Strong communication and stakeholder management skills Strong project management and organisational skills Customer-oriented, autonomous and comfortable with complex topics Languages French: fluent, bilingual English: fluent, bilingual or native level German : fluent or bilingual proficiency would be a plus You will work with both French- and English-speaking customers in an international environment. Compensation & working conditions Around €40-47k gross/year + variable compensation , depending on experience Ideally based in Paris / Île-de-France Hybrid working model with 2 remote days per week 5 weeks of paid leave + 10 RTT days Meal vouchers and company health insurance Annual company seminar and regular team-building events Recruitment process Introductory call with Julia, Talent Acquisition Specialist Interview with a member of the Customer Success team Interview with Jérôme, Director of Operations and co-founder Business case and presentation Reference check Ready to join us? If you enjoy working at the intersection of SaaS, technology, data, AI and regulatory challenges , and want to become a trusted partner for Mid-Market and Enterprise customers , we'd love to meet you. Find Jobs in France on Arbeitnow

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Manager, Customer Success Managers

JobgetherFrance

$85,000 - $98,000/yr

Accountabilities: As a people-focused leader, you will be responsible for your team's performance, professional development, and ability to deliver strong customer outcomes. You will combine hands-on coaching with operational oversight and cross-functional collaboration to improve retention, expansion, and customer satisfaction. Lead, coach, and develop a team of 4–6 Customer Success Managers across EMEA and APAC through regular one-to-one meetings, team sessions, and timely, constructive feedback. Support CSMs through complex renewal negotiations, churn risks, and account expansion discussions, serving as their first point of escalation. Interview, train, and onboard new Customer Success Managers, ensuring consistent ramp-up and effective integration into the team. Identify and address performance gaps proactively, working with senior leadership when additional support or intervention is required. Monitor account health across the team's portfolio, including renewal timelines, integration progress, product utilization, churn risks, and potential downsells. Maintain accurate and realistic forecasts for renewals and account performance, escalating risks early and providing clear recommendations to leadership. Partner with Sales to identify, develop, and pursue upsell and cross-sell opportunities that contribute to account growth. Improve Customer Success processes, playbooks, and documentation covering onboarding, account planning, renewal management, and customer-facing materials, adapting approaches to regional needs. Ensure accurate and consistent customer data in Salesforce and Planhat to support reliable reporting and informed decision-making. Represent the team's priorities and communicate customer feedback to Sales, Support, Customer Success Engineering, and Product teams. Advocate for initiatives that influence annual recurring revenue (ARR), customer retention, and long-term account value. Foster a collaborative, accountable team culture focused on continuous learning, helpfulness, and shared success. Requirements: The ideal candidate brings substantial B2B SaaS Customer Success experience, proven people-management capabilities, and a strong track record of delivering retention and revenue outcomes. You should be comfortable coaching customer-facing professionals, managing complex accounts, and using data and structured processes to improve team performance. 5–8 years of overall Customer Success experience, including at least 1–2 years of direct management experience leading Customer Success Managers or other customer-facing teams. Experience working as a Customer Success Manager in B2B SaaS, managing the complete customer lifecycle from onboarding through adoption, renewal, and expansion. Experience in technology, fraud prevention, or cybersecurity is highly preferred. Demonstrated success helping a team achieve net revenue retention (NRR) and gross revenue retention (GRR) targets while maintaining accurate forecasts. Proven ability to improve Customer Success processes and playbooks, with measurable improvements in team performance or customer outcomes. Experience supporting customers across EMEA; experience managing teams or accounts across multiple time zones is an advantage. Familiarity with Customer Success platforms such as Planhat or Gainsight, as well as Salesforce and Zendesk. Excellent communication skills, with the confidence to lead conversations with technical contacts, operational teams, and executive stakeholders. Ability to work effectively in a fully remote, asynchronous environment using tools such as macOS, Slack, Google Workspace, and Zoom. Proficiency with AI tools, ideally Claude and Gemini, to improve productivity and streamline everyday work. Willingness to travel for customer meetings and company events as required. A team-first mindset, strong accountability, and a commitment to continuous learning, helpfulness, and professional growth. Benefits: Competitive, geographically adjusted compensation based on experience, expertise, and work location. United Kingdom salary range: $85,000–$98,000 base salary , with on-target earnings (OTE) of $102,000–$118,000 . Broader EMEA salary range: $55,000–$98,000 base salary, with OTE of $66,000–$118,000, depending on location. Fully remote working environment with opportunities to collaborate across international teams. Opportunity to lead and develop a distributed Customer Success team supporting commercial, enterprise, and strategic customers. Exposure to innovative device intelligence and online fraud prevention technology. Collaborative, inclusive workplace that values diverse perspectives and encourages professional development. Opportunity to influence customer retention, revenue growth, and cross-functional business priorities. Travel opportunities for customer meetings and company events. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

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Customer Success Associate

JobgetherFrance

From $30/yr

Accountabilities: Manage a portfolio of existing B2B customers, acting as their primary day-to-day contact and responding to questions, requests, and operational needs. Provide first-level support for platform usage, data-related questions, and API issues, escalating more complex technical matters to the Technical Solutions team or Customer Success Manager when necessary. Coordinate customer onboarding, facilitate product training, and develop resources such as knowledge base articles, FAQs, and onboarding guides to improve the customer experience. Monitor account health and maintain accurate customer records in HubSpot and Notion, identifying potential risks and proactively addressing issues that could affect satisfaction or retention. Prepare quarterly business reviews (QBRs) that demonstrate the value customers receive from the platform, highlighting adoption, achievements, and opportunities for improvement. Collaborate with Technical Solutions, Product, Sales, and other commercial stakeholders to resolve customer challenges and communicate customer needs and feedback to inform the product roadmap. Support contract renewals and identify opportunities for upselling and account expansion in collaboration with senior commercial colleagues. Track and contribute to key performance indicators, including gross revenue retention (GRR), renewal rates, churn, net revenue retention (NRR), account growth, customer lifetime value (CLV), and product adoption. Requirements: 2–4 years of experience in a customer-facing B2B or enterprise role, such as customer success, account management, sales, or consulting. Previous experience in the energy sector, ideally with a utility, energy supplier, trading company, energy consultancy, or energy software provider, and a solid understanding of how energy suppliers operate. Excellent communication and interpersonal skills, with the empathy and professionalism needed to build trusted customer relationships and navigate challenging conversations. Strong analytical capabilities and confidence working with data in Excel, including functions such as XLOOKUP and pivot tables, or comparable analytical tools. Excellent organisational and prioritisation skills, with the ability to manage multiple customer accounts, deadlines, and stakeholders while ensuring consistent follow-through. Fluency in English, with the ability to communicate clearly and effectively with customers and internal teams in an international environment. Familiarity with energy attribute certificate (EAC) markets, energy trading and risk management (ETRM) software, or additional European languages is considered an advantage. A proactive, collaborative, and customer-focused mindset, with a willingness to learn, solve problems, and contribute to continuous improvements in customer experience. Benefits: Competitive and transparent compensation: Salary based on seniority and geographical location, with an additional variable component linked to commercial performance. Remote-first flexibility: Work from home, a local coworking space, or the London office, depending on your preferences and location. International team gatherings: Three company-wide gatherings each year, providing opportunities to collaborate and connect with colleagues in person. Generous annual leave: At least 30 days of holiday per year, in addition to public holidays, plus one paid volunteering day. Physical and mental well-being: Gym subsidies and access to therapy through Spill. Equity participation: The opportunity to earn equity through applicable schemes, including BSPCE/EMI. Meaningful climate impact: Contribute to the development of technology that supports clean energy adoption and the decarbonisation of the electricity grid. Professional growth: Gain hands-on experience managing enterprise customer relationships, supporting commercial growth, and collaborating with product and technical teams. Inclusive working environment: Join an international team that values diverse perspectives, encourages professional development, and promotes equal opportunities. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

6 days agovia ats pollingApply ›

Head of Customer Success - Loyalty and Partner Platforms (B2B)

JobgetherFrance

From $40/yr

Accountabilities: You will take full ownership of the customer experience, ensuring smooth onboarding, strong partner relationships, and continuous improvement across the customer lifecycle while using AI to enhance operational efficiency. Own the end-to-end onboarding process for new B2B customers, from initial setup through integration, launch, and ongoing success management. Guide partners through the launch checklist, ensuring timely completion of integration, balance top-ups, platform listings, and communication reviews. Manage operational relationships with active customers, serving as their primary point of contact and ensuring they maximize the value of their loyalty partnerships. Collaborate with the sales team to align customer success strategies, establish performance indicators, and support customer growth. Improve customer visibility and campaign performance across relevant touchpoints within partner cross-media channels. Ensure customer communications, campaign materials, and visual assets comply with brand standards and applicable requirements. Maintain a high-quality CRM environment in HubSpot or a comparable platform, leveraging AI to log interactions, enrich contact information, flag outdated records, and maintain accurate pipelines. Conduct regular customer reviews, analyze performance data, and identify opportunities to improve engagement, campaign effectiveness, and customer outcomes. Manage customer issues and feedback loops, using AI to categorize support tickets, draft initial responses, recommend relevant knowledge-base resources, and accelerate resolution. Use AI tools to prepare asynchronous updates, summarize meetings, document decisions, and maintain alignment across distributed teams. Build and refine customer success processes, establishing scalable practices that support the long-term development of the function. Requirements: The ideal candidate combines extensive customer success or account management experience with strong technical understanding, practical AI automation skills, and a consultative approach to customer relationships. Fluency in both German and English, with excellent written and verbal communication skills. At least 5 years of experience in customer success, account management, or partner onboarding within the loyalty, SaaS, or payments industries. Proven ability to manage customer relationships throughout onboarding, implementation, launch, and ongoing engagement. Proficiency with AI tools such as Claude to design workflows, build automations, and improve operational processes. Good understanding of digital integrations, including API connections, web links, voucher uploads, and campaign dashboards. Hands-on experience with HubSpot or comparable CRM platforms, including data management and pipeline optimization. Strong organizational skills, attention to detail, and the ability to manage multiple customer projects and deadlines simultaneously. Empathetic, consultative, and solution-oriented communication skills, with the ability to combine human judgment and AI-generated insights. Comfort working across teams, time zones, and asynchronous communication channels in a remote environment. A proactive, ownership-driven mindset and the motivation to establish, develop, and continuously improve a customer success function. Benefits: Fully remote work with a worldwide team. Competitive monthly salary package. Equity participation and qiibee tokens (QBX), offering a share in the company's success. Permanent, full-time employment with a 40-hour workweek. 24 days of annual leave. Opportunity to shape and lead the customer success function as its first dedicated hire. Fast-paced, international startup environment focused on innovation, continuous learning, and professional growth. AI-first working culture that uses automation to reduce repetitive tasks and enable teams to focus on meaningful customer relationships. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

5 days agovia ats pollingApply ›

(French & English C1) Customer Success Manager (remote)

SupportyourappMontpellier, Franceremote

From $30/yr

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Success Manager today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Manage and grow relationships with key client stakeholders at the company’s small clients; Organize and conduct Operational Reviews with clients on a monthly to quarterly basis; Identify opportunities for improvement to drive optimal use and adoption of the platform; Monitor client activity and operations, flag potential risks, and proactively address issues; Define high-level strategies and target models with clients to ensure long-term adoption and satisfaction; Analyze platform and client KPIs to support data-driven decision-making; Act as a functional and strategic advisor, providing guidance to help clients achieve their business objectives; Proactively resolve client issues and ensure timely follow-up; Work closely with Product teams to share market requirements and contribute to product evolution; Partner with the global Customer Success team to identify and share best practices and continuously improve the customer success organization. What you need to succeed in this role: Excellent French and English skills (C1 for both spoken and written); Experience in Customer Success, Client Relationship Management, or Consulting , ideally in a B2B SaaS environment; Strong customer relationship and communication skills with a customer-first mindset; Experience managing projects and conducting Quarterly Business Reviews (QBRs); Strong analytical skills, including data analysis, reporting, and KPIs/metrics; Excellent problem-solving skills with a proactive, “get things done” attitude; Ability to work effectively in a fast-paced, international startup/scaleup environment; Demonstrate strong organizational skills, attention to detail, resourcefulness, and adaptability; Be comfortable joining customer video calls with camera enabled; Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: Additional language skills, especially Spanish or Italian; Previous experience working with small-sized B2B SaaS customers; Experience with SaaS adoption, customer value realization, and driving product engagement; Experience advising customers on business processes and identifying opportunities for improvement; Experience working in an international, multicultural environment. Benefits and Perks: Fixed schedule: Monday-Friday, 9 AM — 6 PM (UTC); Inclusive international environment; Compensation in USD; Good bonuses for referring friends Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn . So if you're a proactive Success Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Find more English Speaking Jobs in France on Arbeitnow

2 weeks agovia rss feedsApply ›

Customer Success Manager (Italian Speaker)

Insider OneParis, France

From $500/yr

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices . With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels , including WhatsApp, SMS, Email, Web, App, and Site Search. We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic . We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst , and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on. Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — see for yourself . We consistently outperform and continue our leadership, and the results speak for themselves . From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables , our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM. Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading. What You Will Do: You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology. Help our clients understand their needs and which of our features and products best match their goals and expectations. Make sure our clients are utilizing our technology at its best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customer's adoption of our technology. Work with our data-geeks (a.k.a. engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary. Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization. Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client. Establish a trusted advisor relationship that ensures our customer's overall satisfaction with our services and technology. Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues. Bring new product ideas to the table! What You Will Need: Previous work experience in customer-facing roles, such as customer success, account management, or strategic consulting. Show us that you’ve got what it takes to collaborate and build strong relationships with customers, especially at the executive level. Solid oral and written communication abilities, with positive and energetic phone skills and excellent listening skills. We’ve got clients all over the world! Be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients. Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance. Superior project and time management skills. A keen eye for detail is a plus! Passion for testing, measuring, and improving outreach and follow-up effectiveness. The ability and flexibility to work in a fast-paced startup environment. Strong communication skills in English and Italian. What We Offer: Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together. Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills. Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru. Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build. Help build the team you want to work with and enjoy rewarding referral bonuses. Opportunities to give back to your community through volunteering and purpose-driven social impact projects. From global retreats to team-building activities, expect year-round events that turn into lifelong memories. We aren't just hiring for a position; we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there. To do this, we are looking for the exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile. If this sounds like who you are and where you aspire to be, we are excited to meet you. We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. Please follow Insider One on LinkedIn , Instagram , X , Facebook and Medium ! Find more English Speaking Jobs in France on Arbeitnow

1 week agovia rss feedsApply ›

Digital Customer Success Manager - German/English

BrevoParis, France

From $500,000/yr

At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers. From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection. As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance. Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches. We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started! We are looking for a Digital Customer Success for our new Pro offer! Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.

2 weeks agovia ats pollingApply ›

Companies hiring for Customer Success

Jobgether (4)UpSlide (2)CM.com (1)Dastra (1)Supportyourapp (1)Insider One (1)Brevo (1)

Customer Success Salary Data in France

View detailed salary ranges from 11 listings with reported compensation ›

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