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Customer Success Jobs in Berlin

32 open positions found · Salary range: From $120

View Team Lead for Customer Success Onboarding (m/f/d)
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Team Lead for Customer Success Onboarding (m/f/d)

Rapid Data GmbHBerlin, BE, DEonsite

From $198/yr

Job Description As the Team Lead for Customer Success Onboarding at Rapid Data, you will play a pivotal role in shaping the success of our customers as they begin their journey with us. Your mission is to lead a team dedicated to providing exceptional onboarding experiences, ensuring seamless transitions into our SaaS ERP solutions for funeral homes. Your efforts will set the foundation for long-term customer satisfaction and retention. Your tasks: * Develop and refine our customer onboarding framework to ensure a smooth and efficient transition for new clients * Create comprehensive onboarding documentation and resources tailored to different customer segments * Continuously assess and improve onboarding workflows to enhance customer engagement and satisfaction * Lead, mentor, and grow a high-performing Customer Success Onboarding team * Set team performance goals and regularly assess progress through KPIs * Implement feedback loops and gather insights to continuously refine the onboarding process * Collaborate with Sales, Product, and Support teams to ensure alignment and seamless handoffs * Provide feedback to Product and Development teams about customer needs and potential improvements to the product * Partner with senior stakeholders to align onboarding strategies with overall company goals and customer success objectives * Utilize data and analytics to track onboarding success and identify areas for improvement * Develop dashboards and reporting tools to provide real-time insights into onboarding performance * Implement predictive models to forecast onboarding outcomes and proactively address potential challenges Your skillset: * Extensive experience in Customer Success, Onboarding, Consulting, or related roles, preferably in a B2B SaaS environment * Proventrack recordin leading customer success or onboarding teams with a focus on process improvement and customer satisfaction * Strong project management skills with the ability to manage multiple initiatives simultaneously * Experience in using SFDC as CRM, Jira as ProjectManagement tool and other customer success tools to enhance onboarding processes * Excellent communication and interpersonal skills, capable of building relationships with both internal teams and customers * Data-driven mindset with the ability to analyze and interpret data to drive strategic decisions * Fluency in English and German * Primarily remote with occasional travel required to meet with team members and stakeholders What we offer: * A modern office space in Berlin (with flexible remote work options) * A culture of continuous learning, innovation, and professional growth * Opportunities to contribute to products that make a real impact * Dog friendly office About us Rapid Data is a leading software provider for the funeral industry in Europe and has been synonymous with innovation and progress since 1989. It is our passion to develop state-of-the-art ERP and CRM solutions that revolutionize the way funeral service providers work. We are more than just a company – we are pioneers of change and stand at the forefront to lead the industry into a new era. Our goal is not only to be present in Europe but to establish a global presence, supporting every funeral service provider and their partners with our all-in-one technology platform. Driven by our vision and supported by one of the most demanding and renowned private equity investors in the world, we are in a phase of accelerated growth. Every day is a new opportunity for us to push our boundaries and realize our dreams. We are ready to change the world – be part of this exciting journey with Rapid Data.

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View Procurement Consultant (Customer Success Manager)
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Procurement Consultant (Customer Success Manager)

AkirolabsBerlin, BE, DE

Company Description akirolabs is the AI-powered operating system for strategic procurement. Our mission is to elevate procurement from a tactical, cost-focused function into a true strategic value creator. By combining world-class methodology, advanced AI, and intuitive collaboration into our category management platfrom, akirolabs empowers procurement teams to deliver 4–5× higher business value beyond savings — driving innovation, sustainability, resilience, and growth. Headquartered in Berlin, akirolabs was founded in 2021 by a team of procurement and consulting veterans from Siemens, Vodafone, KPMG, and Roland Berger, and is backed by top-tier investors and European innovation grants. Recognized by leading analysts such as Kearney, Spend Matters, and the appliedAI Institute, akirolabs is shaping the next generation of strategic procurement technology. Today, akirolabs serves leading enterprises across industries — from energy and life sciences to financial services and manufacturing — helping them transform procurement into a data-driven, collaborative, and future-ready strategic function. Job Description We are looking for disruptive thinkers with hands-on mentality and the desire to build and break things As a Customer Success Manager ( Procurement Consultant ) , you’ll play a critical role in ensuring that our customers are successful and getting value out of the akirolabs platform. You’ll manage a portfolio of customers as they embark on their akirolabs journey and ramping up spend and developing procurement strategies. In this role, you’ll be responsible for increasing user adoption, measuring success and addressing roadblocks if they come up. Being a people person is a necessity for this position as much as speaking the procurement language. You’ll work closely with our customers and the CS team. As an expert you will be expected to advise our customers throughout the strategy development and execution process and to facilitate the cross-functional and cross-border collaboration. Your ability to bring strategic procurement excellence, avid curiosity and creative problem solving skills will be critical. Finally, as part of our customer-facing team, you will be expected to roll up your sleeves and collaborate with \& support your peers in creating an organizational culture we are proud of, managing expert and executive relationships at our Fortune-500 customers, and be an evangelist who advocates for continuous improvement programs that keep transforming akirolabs and our customers to become world-class. Responsibilities Build and strengthen client relationships by developing success plans and executing those plans in a timely and organized manner. Track KPIs for clients assigned to ensure full knowledge of your customers and be proactive on addressing any adoption issues identified through these KPIs. Ensure customer delight and reduce churn to the minimum. Proactively and regularly monitoring the relationship between akirolabs and its customers, in order to anticipate and deal with any reason for dissatisfaction and best possibly prevent and fix any kind of issue. Manage client expectations and desired outcomes using strong procurement subject matter expertise, leadership skills, project management and presentation skills, as well as business acumen. Act as the client advocate ensuring key decision-makers understand the value of akirolabs. Play an active role in our regular Customer Advisory Board (CAB) meetings, representing your customers’ business needs in design sessions with other clients. Pick-up customer requirements and work with the product team to increase product/market-fit continuously Proactively help the client meet their business objectives by becoming a true partner who can help educate and guide the client through business transformations and ensure the clients receive the value they are expecting. Coordinate and manage regularly scheduled meetings with clients to ensure day-to-day operations run as expected and that special projects and product implementations run smoothly. Report client status to the leadership team as well as the tech, sales and operations teams using both qualitative and quantitative measures. Qualifications Your personality will make the difference: commitment, involvement, autonomy, strength of proposal, organizational capacity, analytical and synthesis spirit Bachelor’s degree in business or STEM, advanced degree preferred (MS, MBA) Experience of 2+ years in a procurement excellence role, as a procurement consultant or in a corporate procurement role AND/OR Experience of 2+ years in Customer Success in a SaaS company Very organized and rigorous, you are anxious to keep the commitments that you have agreed with the customers and to inform them regularly of the progress of their requests when it is necessary. Ability to drive continuous improvement of Client Services across the company by helping to create a culture focused on customer success (Marketing, Product, Sales, Finance, Executive) Additional Information Soft Skills: Fluent in English and German People Person and Relationship Builder Master Communicator Problem-Solver Person of High Integrity Exceptional attention to details, accuracy and precision Calm manner, even and specifically under pressure Ability to cope with rapidly change demands and priorities Additional information Benefits: Competitive Compensation: We offer a competitive compensation to reward your contribution. Professional Growth: Joining us at an early stage means you'll have ample opportunities for career growth and advancement as the company expands. Work closely with experienced (a former CEO \& Senior Partner at Roland Berger \& KPMG) and successful entrepreneurs that support your development through mentoring. Innovative Culture: Be part of a dynamic and innovative team dedicated to revolutionizing procurement processes. Training and Development: Access to ongoing training and development resources to enhance your skills and stay ahead in the industry. Impactful Work: Contribute to the success of our clients by helping them improve their procurement operations leading to value creation and more sustainable supply chains

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View Customer Success Manager
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Customer Success Manager

NintexBerlin, BE, DEremote

About Nintex: Nintex, the possibility engine™, helps companies unlock the power of endless possibilities. Today, more than 8,500 public and private sector organizations across more than 100 countries turn to the Nintex platform to automate how work gets done, remove friction from business processes, and unlock the full potential of their people. We are a diverse global team who - together - leaps into challenges, seizes opportunities, and lifts each other up as we adapt and build towards one common purpose: helping companies unlock the power of endless possibilities. About the role: The Customer Success Manager (CSM) is responsible for driving product adoption and maximizing customer value to support retention. The CSM manages day-to-day customer health and engagement, fostering growth through regular interactions, actionable insights, and telemetry data, while collaborating cross-functionally to ensure smooth execution of success plans. Your contribution will be: Territory \& Account Planning Co-create success plans aligned with customer goals, lifecycle maturity, and long-term value realization Deliver telemetry-driven insights on adoption, usage, and whitespace to inform retention and growth strategies Maintain continuous engagement through feedback loops, sentiment tracking, and milestone alignment Onboarding \& Enablement Create onboarding plan and lead onboarding, facilitate training, and early adoption Deliver key check-ins (e.g., 30/90-day) to ensure progress, alignment, and issue resolution Surface blockers, collect feedback, and drive resolution Act as the voice of the customer internally, influencing product and success strategy Transition to steady state with clear success metrics and hand-off documentation Relationship Development Build trusted relationships with day-to-day users, champions, LOB leaders, and operational leaders Identify new champions and nurture them into internal advocates Flag opportunities to deepen engagements via advocacy Value Realization \& Adoption Track usage, adoption, and health to highlight business outcomes, ROI, gaps, opportunities and to flag risks Develop success plans to close gaps in adoption and ensure full value realization Gather and share product-specific feedback Proactively resolve challenges and escalations Deliver CBR-ready scorecards, success metrics and future state recommendations Renewals Support renewal motion with data-driven insights on product value and usage health Own 180/270/300/330-day health reviews and risk mitigation plans for renewals Proactively identify churn signals and implements turnaround plays Document and share adoption success stories to support renewal messaging Expansion Identify unmet use cases, product gaps, or business needs to drive growth Collaborate with AD to validate and position expansion opportunities using adoption data and customer outcomes Build success plans that align new product adoption with customer business outcomes Track expansion execution, post-sale enablement, and early success indicators Modernization Surface modernization as a strategic initiative during value realization or adoption checkpoints Share usage data and pain points that support the need for modernization Reinforce business value during the transition and supports change management planning with the customer To be successful, we think you need: Bachelor's degree in related field or equivalent combination of education and experience 3-5 years of experience in Customer Success, Account Management, or related customer-facing roles, ideally in SaaS or technology environments Experience with Salesforce Experience with Tingono is a plus Discover #LifeAtNintex Hear from our current customer success team and learn how you grow your career with learning \& progression whilst working to support customers across the globe. Hear from Sam, current customer success manager based in Johannesburg: https://tr.ee/Bc39CaT5Xl Discover all that #LifeAtNintex has to offer Follow Nintex on LinkedIn Follow Nintex on Instagram Subscribe to our #LifeAtNintex Linktree What's in it for you? Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is remote, with intentional opportunities to collaborate and connect with your colleagues both async and in person While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including Global Gratitude and Recharge Days Flexible, paid time off policy Employee wellness programs and counseling resources Meaningful peer recognition and awards Paid parental leave Invention/patenting assistance Community impact, paid volunteer time, and opportunities Intercultural learning and celebration Multiple tools through which to learn and grow, and an incredible global community View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf. Equity Statement: Preference will be given to People Living with Disability who are members of the designated groups in line with the Employment Equity Plan and Targets of the Company. #LI-REMOTE

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View Customer Success Manager (SMB) (Fluent in German) (Position located in Berlin, Germany)
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Customer Success Manager (SMB) (Fluent in German) (Position located in Berlin, Germany)

KnowBe4Berlin, BE, DEremote

From €70,000/yr

About KnowBe4 Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. Please submit your resume in English. To learn more about our team and office culture in Berlin, Germany, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/berlin Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Berlin-Location-EI\IE969384.0,7\IL.8,14_IC2622109.htm The Customer Success Manager (SMB) is responsible for building effective relationships with customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. Customer Success Manager is responsible for assisting new customers in onboarding, customer growth and expansion by identifying upsell opportunities, adoption by promoting frequent use and additional features of products and the renewal process. Responsibilities: Forge relationships with new customers, including management and executive stakeholders, and understand their objectives From a consultative approach, develop a strategy and plan for achieving customer objectives Leverage KnowBe4 assessments Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities Coordinate with technical support for technically complex questions Monitor customer usage, adoption, and customer health metrics Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4's products and to drive additional value throughout the lifetime of the subscription term Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers. Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4 Coordinate and assist your Renewal Specialist with customer renewals within your portfolio. Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products. Meet and exceed bookings targets and quotas Maintain impeccable administration of your accounts in the Company's CRM Minimum Qualifications: Associate's degree or equivalent work experience and education preferred Familiarity with standard concepts, practices and procedures within the IT Security Field Experience with Salesforce or other CRM Experience with Microsoft Excel and Word Experience with Gmail and Google Docs Experience with web Browsers (Chrome, Internet Explorer, etc.) IT experience/exposure is a plus Prior experience as a Customer Success Manager preferred Excellent verbal and written communications Fluent in German Superior Customer Service skills Excellent time management and organization skills Ability to build a rapport through phone calls, email and video conferencing Strong collaborative and teamwork skills Strong negotiation skills Must be able to work with minimal supervision Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits. Note: An applicant assessment and background check may be part of your hiring procedure.* Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please.

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View Procurement Consultant (Customer Success Manager)
A

Procurement Consultant (Customer Success Manager)

AkirolabsBerlin, BE, DE

Company Description akirolabs is the AI-powered operating system for strategic procurement. Our mission is to elevate procurement from a tactical, cost-focused function into a true strategic value creator. By combining world-class methodology, advanced AI, and intuitive collaboration into our category management platfrom, akirolabs empowers procurement teams to deliver 4–5× higher business value beyond savings — driving innovation, sustainability, resilience, and growth. Headquartered in Berlin, akirolabs was founded in 2021 by a team of procurement and consulting veterans from Siemens, Vodafone, KPMG, and Roland Berger, and is backed by top-tier investors and European innovation grants. Recognized by leading analysts such as Kearney, Spend Matters, and the appliedAI Institute, akirolabs is shaping the next generation of strategic procurement technology. Today, akirolabs serves leading enterprises across industries — from energy and life sciences to financial services and manufacturing — helping them transform procurement into a data-driven, collaborative, and future-ready strategic function. Job Description We are looking for disruptive thinkers with hands-on mentality and the desire to build and break things As a Customer Success Manager ( Procurement Consultant ) , you’ll play a critical role in ensuring that our customers are successful and getting value out of the akirolabs platform. You’ll manage a portfolio of customers as they embark on their akirolabs journey and ramping up spend and developing procurement strategies. In this role, you’ll be responsible for increasing user adoption, measuring success and addressing roadblocks if they come up. Being a people person is a necessity for this position as much as speaking the procurement language. You’ll work closely with our customers and the CS team. As an expert you will be expected to advise our customers throughout the strategy development and execution process and to facilitate the cross-functional and cross-border collaboration. Your ability to bring strategic procurement excellence, avid curiosity and creative problem solving skills will be critical. Finally, as part of our customer-facing team, you will be expected to roll up your sleeves and collaborate with \& support your peers in creating an organizational culture we are proud of, managing expert and executive relationships at our Fortune-500 customers, and be an evangelist who advocates for continuous improvement programs that keep transforming akirolabs and our customers to become world-class. Responsibilities Build and strengthen client relationships by developing success plans and executing those plans in a timely and organized manner. Track KPIs for clients assigned to ensure full knowledge of your customers and be proactive on addressing any adoption issues identified through these KPIs. Ensure customer delight and reduce churn to the minimum. Proactively and regularly monitoring the relationship between akirolabs and its customers, in order to anticipate and deal with any reason for dissatisfaction and best possibly prevent and fix any kind of issue. Manage client expectations and desired outcomes using strong procurement subject matter expertise, leadership skills, project management and presentation skills, as well as business acumen. Act as the client advocate ensuring key decision-makers understand the value of akirolabs. Play an active role in our regular Customer Advisory Board (CAB) meetings, representing your customers’ business needs in design sessions with other clients. Pick-up customer requirements and work with the product team to increase product/market-fit continuously Proactively help the client meet their business objectives by becoming a true partner who can help educate and guide the client through business transformations and ensure the clients receive the value they are expecting. Coordinate and manage regularly scheduled meetings with clients to ensure day-to-day operations run as expected and that special projects and product implementations run smoothly. Report client status to the leadership team as well as the tech, sales and operations teams using both qualitative and quantitative measures. Qualifications Your personality will make the difference: commitment, involvement, autonomy, strength of proposal, organizational capacity, analytical and synthesis spirit Bachelor’s degree in business or STEM, advanced degree preferred (MS, MBA) Experience of 2+ years in a procurement excellence role, as a procurement consultant or in a corporate procurement role AND/OR Experience of 2+ years in Customer Success in a SaaS company Very organized and rigorous, you are anxious to keep the commitments that you have agreed with the customers and to inform them regularly of the progress of their requests when it is necessary. Ability to drive continuous improvement of Client Services across the company by helping to create a culture focused on customer success (Marketing, Product, Sales, Finance, Executive) Additional Information Soft Skills: Fluent in English and German People Person and Relationship Builder Master Communicator Problem-Solver Person of High Integrity Exceptional attention to details, accuracy and precision Calm manner, even and specifically under pressure Ability to cope with rapidly change demands and priorities Additional information Benefits: Competitive Compensation: We offer a competitive compensation to reward your contribution. Professional Growth: Joining us at an early stage means you'll have ample opportunities for career growth and advancement as the company expands. Work closely with experienced (a former CEO \& Senior Partner at Roland Berger \& KPMG) and successful entrepreneurs that support your development through mentoring. Innovative Culture: Be part of a dynamic and innovative team dedicated to revolutionizing procurement processes. Training and Development: Access to ongoing training and development resources to enhance your skills and stay ahead in the industry. Impactful Work: Contribute to the success of our clients by helping them improve their procurement operations leading to value creation and more sustainable supply chains

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View Customer Success Manager (SMB) (Fluent in German) (Position located in Berlin, Germany)
K

Customer Success Manager (SMB) (Fluent in German) (Position located in Berlin, Germany)

KnowBe4Berlin, BE, DEremote

From €70,000/yr

About KnowBe4 Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. Please submit your resume in English. To learn more about our team and office culture in Berlin, Germany, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/berlin Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Berlin-Location-EI\IE969384.0,7\IL.8,14_IC2622109.htm The Customer Success Manager (SMB) is responsible for building effective relationships with customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. Customer Success Manager is responsible for assisting new customers in onboarding, customer growth and expansion by identifying upsell opportunities, adoption by promoting frequent use and additional features of products and the renewal process. Responsibilities: Forge relationships with new customers, including management and executive stakeholders, and understand their objectives From a consultative approach, develop a strategy and plan for achieving customer objectives Leverage KnowBe4 assessments Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities Coordinate with technical support for technically complex questions Monitor customer usage, adoption, and customer health metrics Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4's products and to drive additional value throughout the lifetime of the subscription term Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers. Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4 Coordinate and assist your Renewal Specialist with customer renewals within your portfolio. Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products. Meet and exceed bookings targets and quotas Maintain impeccable administration of your accounts in the Company's CRM Minimum Qualifications: Associate's degree or equivalent work experience and education preferred Familiarity with standard concepts, practices and procedures within the IT Security Field Experience with Salesforce or other CRM Experience with Microsoft Excel and Word Experience with Gmail and Google Docs Experience with web Browsers (Chrome, Internet Explorer, etc.) IT experience/exposure is a plus Prior experience as a Customer Success Manager preferred Excellent verbal and written communications Fluent in German Superior Customer Service skills Excellent time management and organization skills Ability to build a rapport through phone calls, email and video conferencing Strong collaborative and teamwork skills Strong negotiation skills Must be able to work with minimal supervision Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits. Note: An applicant assessment and background check may be part of your hiring procedure.* Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please.

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View Digital Customer Success Manager, DACH Market

Digital Customer Success Manager, DACH Market

Berlin Office / Paris Officehybrid

From $120/yr

Digital Customer Success Manager, DACH Market Berlin Office / Paris Office Customer Experience – 12004 - Success / Permanent Full Time Employee / Hybrid Based in Berlin or Paris - we are looking for engaged and passionate Customer Success Manager to join our multicultural team. Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall. Key Responsibilities: - Oversee a pool of customers and drive them to successful value realization - Adopt a data driven approach to growing and nurturing the digital touch segment of Aircall’s customer base - Help in evaluating and implementing metrics to monitor account development, including churn rate, contraction and expansion trends, as well as indicators for account health, satisfaction levels, advocacy, and p

Customer Success ManagementSales experienceData driven approachExcellent verbal and writte...Native German speaker+1 more
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Companies hiring for Customer Success

Enpal (2)Amperecloud (2)Assent (2)Cavendish Professionals (2)Navan (2)Akirolabs (2)WalkMe (2)Hygraph (2)Workist (2)Airteam Aerial Intelligence (2)GOhiring (2)KnowBe4 (2)ProvenExpert (2)NinjaOne (2)Rapid Data GmbH (1)

Customer Success Salary Data in Berlin

View detailed salary ranges from 4 listings with reported compensation ›

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