Confidential
Digital Customer Success Manager, DACH Market
Berlin Office / Paris OfficehybridUSD 120
Skills
Customer Success ManagementSales experienceData driven approachExcellent verbal and written communication skillsNative German speakerBilingual in English
About the role
Digital Customer Success Manager, DACH Market Berlin Office / Paris Office Customer Experience – 12004 - Success / Permanent Full Time Employee / Hybrid Based in Berlin or Paris - we are looking for engaged and passionate Customer Success Manager to join our multicultural team. Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall. Key Responsibilities: - Oversee a pool of customers and drive them to successful value realization - Adopt a data driven approach to growing and nurturing the digital touch segment of Aircall’s customer base - Help in evaluating and implementing metrics to monitor account development, including churn rate, contraction and expansion trends, as well as indicators for account health, satisfaction levels, advocacy, and p
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