Customer Relations Specialist Jobs

3 open positions found · Salary range: From $12

Customer Relationship Specialist - Jimboomba

BOQ GroupJimboomba, Queensland, Australia

From $12/yr

About The Role 12mth Contract As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Jimboomba branch. You’ll work closely with the Branch Manager and a supportive team to deliver exceptional service by identifying and responding to customers’ financial needs. Your day-to-day will involve engaging customers in meaningful conversations to uncover their current and future goals, then matching them with the right banking solutions. You’ll manage loan maintenance requests such as top-ups, pricing adjustments, and variations, ensuring a smooth and transparent experience for the customer. You’ll also play a key role in identifying opportunities for referrals to specialist teams, including Home Lending and Business Banking, to ensure customers receive the most comprehensive support. As part of your proactive rhythm, you’ll maintain regular contact with new and existing customers, manage leads, and book appointments to deepen relationships and drive retention. In addition to customer-facing responsibilities, you’ll support the development of your team by coaching Customer Service Officers on quality conversations, lead identification, and service excellence. You’ll also champion digital banking tools, helping customers build confidence in managing their finances online. This role is a launchpad for a future in lending, with structured training in lending fundamentals and a clear pathway toward becoming a Lending Specialist. About You You’re a confident communicator with a genuine passion for helping people. You’ll thrive in this role bringing previous experience in customer service, ideally within banking or financial services. Exposure to consumer lending is a plus. You will be a key contributor to a collaborative team environment, always willing to go above and beyond for your customers and colleagues. Your personalized approach to every customer interaction, combined with a "can do" attitude, will ensure success in all aspects of your role. You will confidently learn and use a variety of technical financial systems, showcasing your excellent written and verbal communication skills and strong attention to detail If you're ready to dive in and make a real impact, we’d love to hear from you! About Us BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities. BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve. In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group. Our perks At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Benefits Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team: * Flexible working arrangement - Balance your work and personal life with ease. * Discounted financial products - Enjoy exclusive rates on our financial services across the Group. * Salary sacrificing options - Maximise your take-home pay with our salary packaging options. * Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries. * Purchase additional annual leave - Need more time off? You can buy extra leave days. * Discounted private health insurance plan - Take care of your health with our special rates. * Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family * Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups. * Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index. We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community! How To Apply To apply for this role, follow the links. BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process. If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks. Please no agency applications.

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Customer Relations Manager | Customer Relations Specialist

Commonwealth BankLaunceston, Tasmania, Australia

From $12/yr

Customer Relations Managers \& Customer Relations Specialists (Multiple Opportunities -12 month contract/secondment) Group Customer Relations (GCR) At Group Customer Relations (GCR), we're the centre of excellence for complaint resolution at CBA. Our mission is to deliver fair, timely outcomes for customers while driving meaningful change across the Group. We manage escalated and complex complaints, provide insights to prevent future issues, and influence improvements that enhance the customer experience. GCR handles complaints across CBA's diverse product suite, including banking, home and personal lending, collections, scams and disputes, business banking, financial advice, and our digital platforms such as NetBank, CommBank App and CommBiz. We work flexibly in a hybrid model, with team members spending a minimum of 40% of their time in the office each month. The Opportunity We're looking for both Customer Relations Managers and Customer Relations Specialists to join our Group Customer Relations team. As a Customer Relations Specialist , you'll investigate and resolve internal customer complaints with empathy, professionalism and care. Working closely with customers and stakeholders across the business, you'll identify the root cause of concerns, conduct thorough investigations, deliver fair and timely outcomes, and provide valuable insights to help improve the customer experience. As a Customer Relations Manager , you'll manage complaints that have been escalated to the external dispute resolution scheme, AFCA. You'll represent the Bank throughout the dispute resolution process, conduct detailed investigations, prepare high-quality submissions, and engage with key stakeholders to achieve fair, customer-focused outcomes. You'll play a critical role in managing matters that may involve regulatory, legal and reputational considerations, while helping drive continuous improvement across the business. These opportunities sit across our specialist complaint teams covering: * Banking * Collections * Lending \& Business Banking * Scams \& Disputes In these roles, you'll play a critical part in delivering fair, customer-focused complaint outcomes. You will investigate and resolve complaints with care and precision, build strong stakeholder relationships, and identify opportunities to improve customer experiences, processes and controls across the Group. Whether you're an experienced complaint professional looking to take on more complex matters as a Customer Relations Manager, or you're an emerging specialist ready to further develop your complaint resolution expertise, you'll have the opportunity to make a meaningful impact for our customers. Please note: We have multiple opportunities available across several specialist teams. These roles are available as 12-month fixed-term contracts or secondments for internal team members. Key Responsibilities * Investigate and resolve customer complaints efficiently and fairly. * Manage customer interactions with empathy, professionalism and sound judgement. * Build strong networks and relationships across the Group to influence outcomes and resolve issues. * Identify opportunities for continuous improvement and contribute to enhancing the customer experience. * Provide insights and feedback to stakeholders on process, product and policy improvements. * Understand community expectations and apply a risk-conscious approach when assessing customer concerns. * Negotiate with customers, advocates and internal stakeholders to achieve timely and balanced outcomes. * Contribute to identifying and mitigating emerging customer, regulatory and reputational risks. * Deliver an outstanding customer experience while balancing customer, business and regulatory considerations. We're Interested In Hearing From People Who Have * A strong customer focus and experience in customer-facing or customer resolution roles. * Excellent written and verbal communication skills. * Strong negotiation, influencing and stakeholder management capabilities. * A commitment to fairness, ethical decision-making and customer advocacy. * Exceptional time management, organisation and prioritisation skills. * The ability to navigate complex issues and make balanced decisions. * A continuous improvement mindset and a passion for solving problems. * Resilience and adaptability when managing challenging customer interactions and competing priorities. * Experience managing complaints, disputes, remediation activities or complex customer issues, including AFCA matters (highly regarded). * Experience in Banking, Collections, Lending, Scams, Legal, Wealth, Financial Advice or Insurance (highly regarded). If you are successful to progress to phonescreen we'll will discuss both the Specialist or Manager option with you. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 30/10/2026

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Customer Relations Specialist

UPSNewbridge, Scotland, UK

From $500/yr

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Purpose: The Client Relationship Manager will provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution. Main Duties And Responsibilities * Improve customer service experience, create both engaged customers and employees; facilitate organic growth * Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery * Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network guidelines, policies and procedures * Establishing and communicating service metrics; monitoring and analyzing results; implementing changes * Take ownership of customer issues and follow problems through to resolution * Set a clear mission and deploy strategies focused towards that mission * Analyze statistics and compile accurate reports * Keep ahead of industry developments and apply best practices to areas of improvement * Control resources and utilize assets to achieve qualitative and quantitative targets * Maintain an orderly workflow according to priorities * Improve customer service quality results by studying, evaluating, and re-designing processes Requirements * Bachelor’s degree in a related field * Experience managing a Customer Service function * Understanding of Central Lab and Clinical Trial supplies industry desired * Ability to think strategically and to lead * Excellent written and verbal communication skills * Strong client-facing and communication skills * Excellent knowledge of management methods and techniques * Ability to translate your skills to other employees through training and mentoring * Advanced troubleshooting and multi-tasking skills Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production. Moving Our World Forward by Delivering What Matters. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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Companies hiring for Customer Relations Specialist

BOQ Group (1)Commonwealth Bank (1)UPS (1)

Customer Relations Specialist Salary Data

View detailed salary ranges from 3 listings with reported compensation ›

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