Business Analyst Sto M D F Jobs

Business Analyst (Charleston, SC-Hybrid)

From $75,000/yr

NIWC Atlantic Software Services requires ISHPI to provide emerging Department of Defense (DoD) and Department of Navy (DON) information technology, to design, develop, engineer, and maintain systems that will improve customer organizational efficiency. ISHPI provides support in the areas of Administrative Services, Applications Integration Management, Corporate Strategy Planning and Execution, Information Assurance (IA), Information Resource Management, and Information Technology (IT) Operations. Further task includes new standards engineering, prototype installation, application development, data interoperability, system design, system management and maintenance, data collection, analysis, and other management and implementation efforts in support of data translation, data mediation, and data mapping. What You’ll Do… You will support NIWC Atlantic’s CIO Software Services IPT (S2IPT) as a Business Analyst and Quality Assurance professional focused on enterprise workflow modernization, Agile SDLC support, and operational process improvement across mission-support applications. In this role, you will deliver end-to-end testing services—including manual, automated, regression, and performance testing—while also driving requirements gathering, user story development, backlog management, and stakeholder collaboration. You will ensure system reliability, enhance business workflows, and help translate operational needs into scalable technical solutions. Key Responsibilities \& Expected Outcomes * Deliver high quality manual testing execution and documentation. Develop and execute manual test scripts and provide clear, detailed test results. * Build and maintain automated testing solutions. Create automated test scripts, perform automated test execution, and produce comprehensive result reports. * Strengthen system reliability through regression testing. Conduct both manual and automated regression tests and report consolidated findings to stakeholders. * Ensure proper documentation and version control. Use government provided version control systems and repositories to store, track, and manage all test scripts and QA documentation. * Enhance system performance visibility. Perform performance testing of IPT systems and provide detailed analysis of results. * Maintain clear communication and operational monitoring. * Provide daily email updates on prior night framework loads, identify any data gathering errors, and deliver immediate support to resolve issues. * Support Agile SDLC activities and business process improvements. Collaborate with government stakeholders, developers, and Business Champions to gather requirements, document workflows, create user stories, manage backlogs, support UAT, and assist in sprint coordination. Knowledge, Skills, \& Abilities For Success * Demonstrates a dedication to upholding and enhancing STI Federal’s core values. * Excels in a collaborative team environment, fostering positive relationships and contributing to shared goals with professionalism and mutual respect. * Ability to analyze complex business workflows and translate them into clear technical requirements and user stories. * Ability to perform manual, automated, regression, and performance testing within an Agile SDLC environment. * Demonstrates strong problem-solving skills with the ability to troubleshoot issues during data loads, test execution, and system updates. * Proficiency in test case development, version control systems, and software development lifecycle tools (e.g., JIRA, Azure DevOps, or similar). * Proficiency in communication, documentation, and stakeholder engagement across technical and nontechnical groups. Minimum Qualifications Education Bachelor’s degree in business, Computer Science, Information Systems, or related field. Experience * Experience in software testing (manual and/or automated) and/or business analysis within an Agile environment. * Experience developing test scripts and documenting results. Clearance Ability to obtain and maintain a DoD Secret clearance (or specify if another level is required). Active DoD clearance preferred. Work Location Hybrid role requiring onsite work in Charleston, SC. Candidates must live within commuting distance. Preferred Qualifications * Education Bachelor’s degree in business, Computer Science, Information Systems, or related field. * Experience * Experience supporting DoD or federal IT programs. * Experience with regression and performance testing frameworks. * Experience with enterprise workflow or process improvement initiatives. DoD 8570 IAT Level II, - Must have, or obtain within 4 months, at least one of the following CCNA (Cisco Certified Network Associate Security), CySA+ (CompTIA Cybersecurity Analyst), GICSP (Global Industrial Cyber Security Professional), GSEC (GIAC Security Essentials Certification), CompTIA Security+ CE, CND (Certified Network Defender), or SSCP (Systems Security Certified Practitioner) “Ishpi Information Technologies, Inc. is an Equal Opportunity Employer. All qualified candidates will be considered without regard to legally protected characteristics. Pay Rate The annual base salary range for this position is $75,000 - $85,000 . Please note that any salary information disclosed is a general guideline only. Ishpi considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Expression of Interest By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified, you may be contacted for this and future openings. * cj

Business Analyst - Associate (Local to Houston, Texas)

From $111/yr

Business Analyst Houston, TX 6 months Contract to Perm Job Description Location: 1111 Louisiana Street (Downtown Towers Location) To start, 5x a week and will change to Hybrid once everyone is comfortable (Mon-Thurs onsite, Fri WFH) Project Details: The main function of a Business Analyst is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics, and budget. The Business Analyst usually reports to a project manager or director. Must have skills: * 2-4 years of experience required * Experience with data management, data analysis , data reporting , results collection and packaging , etc. * BI reporting experience (Power BI/Tableau) * SAP experience/understanding * Intermediate Excel experience * Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods * Ability to analyze business trends and project future revenues and expenses Soft skills: * Verbal and written communication skills, attention to detail, customer service, and interpersonal skills * Ability to work independently and manage one's time Nice to have skills: * Enterprise Application Experience * Familiar with AI Reporting Education/certification requirements: * Bachelor's degree in business management, economics, finance, accounting, or a relevant field required Day-to-day responsibilities: * Establish and maintain communication services across business units or from the project team to the organization. * Maintain the storage and retrieval of all project communications data and business metrics. * Review contracts, cost proposals, and contract supplements. * Set up project and work breakdown structures. * Establish and document business processes. * Track project budgets and expenditures, monitor transaction controls and costs against budgets. * Predict potential budget overruns and offer solutions.

Marketing & Business Development Analyst, Corporate Finance – Boston, MA

$80,000 - $120,000/yr

We do Consulting Differently BRG’s Corporate Finance Marketing \& Business Development Analyst is a unique opportunity to learn the inner workings of a professional services firm, gain exposure to many facets of the business, and interact with the highest levels of the organization. This internal role will touch most all aspects of supporting a professional services firm including marketing, business development, recruiting, project management, executive reporting, and other high-profile priorities. In supporting BRG Corporate Finance broadly, this role will gain insight into our core service offerings including Turnaround \& Restructuring, Finance Excellence, Performance Improvement, Transaction Advisory, and more. The Marketing \& Business Development Analyst will be responsible for a wide range of activities and will include exposure to client-facing consultants. This role will report to the Director of Business Development \& Marketing with additional responsibilities supporting overall Corporate Finance Practice operations. Responsibilities and exposure to the Corporate Finance practice and BRG Corporate will evolve and heighten as the analyst gains experience. The ideal candidate is a professional who can prioritize and manage a multifaceted workload in a fast-paced, results-driven environment. The individual should be comfortable working collaboratively across the practice as well as having the ability to work autonomously on discrete assignments. The candidate should be a proficient analytical thinker with very strong PowerPoint (PPT), written and verbal communication skills. Candidates must be able to exercise good judgment in a variety of situations and interact with colleagues of all levels and disciplines. Job Responsibilities * Utilize PowerPoint while assisting in the development of proposals to win new assignments and other client-facing materials * Participate in driving practice development initiatives to help drive go-to-market efforts to win new business and support the continued growth of the practice * Proactively manage workload across multiple sub-functional areas including marketing, business development, operations, reporting, etc. * Utilize communication, presentation and analytical skills to complete activities while looking for opportunities to improve processes and methodologies. * Execute and respond timely to ad-hoc requests from BRG Corporate Finance senior leadership and client-facing professionals * Support AI-related automation initiatives aimed at improving internal efficiencies and effectiveness across BRG Corporate Finance Qualifications Education : * Bachelor’s degree required * Communications, English, Marketing and/or Business Management majors preferred * Depending on level of experience and capabilities, this role could be a Senior Analyst Experience * Two (2) plus years of experience in sales support, marketing, and/or professional services role * Advanced proficiency required in both MS PowerPoint (PPT) and MS Excel * Exceptional verbal and written communication skills Abilities * Significant experience creating presentation and/or sales support materials in PowerPoint (pitches, proposals) to support winning new clients or projects * Excellent written and verbal skills * Meticulous attention to detail and proven time management skills * Fast learner, eager to take on new projects and learn new skills * Demonstrated ability to achieve goals, multi-task and prioritize activities * Forward-looking thinker who demonstrates the ability to anticipate needs * Proactive problem solver willing to take initiative * Strong interpersonal skills and the ability to build relationships * Resourceful team-player with the ability to self-motivate and work independently * Positive approach along with the highest level of customer/client service * Flexibility in adjusting work schedule based on client demands Salary Range: $80,000 to $120,000 per year. About BRG BRG combines world-leading academic credentials with world-tested business expertise and purpose-built emerging technologies. Our culture centers on agility and connectivity which sets us apart and gets you ahead. At BRG, our professionals include specialist consultants, industry experts, renowned academics, and leading-edge data scientists. Together, they bring a diversity of real-world experience, data, and human and artificial intelligence, to economics, disputes, and investigations; corporate finance; and performance improvement services that address the most complex challenges facing organizations across the globe. Our unique structure nurtures the interdisciplinary relationships that give us the edge, laying the groundwork for more informed insights and more original, incisive thinking. When paired with our global reach and resources, our diverse perspectives and technical capabilities make us uniquely capable to address our clients’ challenges. We get results because we know how to apply our thinking to your world. At BRG, we don’t just show you what’s possible. We’re built to help you make it happen. BRG is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

Business Technology Analyst - Investor Reporting

$70,890 - $83,400/yr

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Serves as a computer technology expert for assigned functional applications to assist business lines with development and ongoing support. Provides project release direction and support including research, analysis, review, development, implementation and monitoring of new or revised systems. Acts as a liaison for project release and typically perform analysis supporting the strategies and objectives of the business line. Compiles and analyzes information that is very detailed and often interpretive making project release recommendations based on the findings. Interfaces with internal and external resources to ensure successful completion, installation and implementation in accordance with client needs. Basic Qualifications * Bachelor's degree, or equivalent work experience * Five or more years of direct experience (with project lead responsibilities), or eight or more years of related experience Preferred Skills/Experience * Ability to conduct an analysis of business needs, including scheduling meetings, planning agendas, conferring with business line leaders, documenting and making verbal and written presentations * Extensive knowledge and experience in using SQL to build reporting, research data issues, and pull data reporting * Prior experience in the field of investment reporting * Strong understanding and use of project management techniques and testing processes and supervises their use * Ability to develop test schedules, review testing plans, track test issues and report on test results * Proficient computer navigation skills using a variety of software packages including Microsoft Office applications * Strong project management, organization and analytical skills * Effective interpersonal, verbal, written and presentation communication skills * Effective leadership and negotiation skills Location Expectations: This role requires working onsite from the Owensboro Airpark, KY or Genpass Irving, TX locations three (3) days a week. This position is not eligible for visa sponsorship. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: * Healthcare (medical, dental, vision) * Basic term and optional term life insurance * Short-term and long-term disability * Pregnancy disability and parental leave * 401(k) and employer-funded retirement plan * Paid vacation (from two to five weeks depending on salary grade and tenure) * Up to 11 paid holiday opportunities * Adoption assistance * Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $70,890.00 - $83,400.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

Lead Business Analyst, Customer Recovery & Communications

A$208,000 - A$239,200/yr

Lead Business Analyst, Customer Recovery & Communications

A$208,000 - A$239,200/yr

Business Analyst, Google Marketing Platform, Large Customer Sales

$103,000 - $148,000/yr

Customer Success Analyst (Financial and Business services Vertical)

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Customer Success Analyst acts as a liaison to First Advantage's large screening accounts and various internal departments such as Sales, Operations, and Billing for FA's Retail vertical. The Customer Success Analyst needs to have attention to detail, a sense of urgency, customer empathy, and the ability to communicate effectively with both internally and externally. Responsible for analyzing customer data, identifying trends, and providing actionable insights to drive customer retention, satisfaction, and overall success. As they will be working with various sized clients, different Customer Success Managers, Sales Reps and/or members of the Operations team to maintain, build out and report to ensure customer satisfaction. This role is 100% work from home. Authorized and working from the United States. Responsibilities: Working on daily tasks in collaboration with the Customer Success Managers and Operations. Tasks will involve, migration related activities, current client work (QC, emails, etc), and special initiatives. Including and not limited to issues related to verifications, criminal, drug \& health screenings, order creation, finance and specific rush orders. Perform report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLA's are met. Monitor, enter, update, and close Service Center tickets. Provide and maintain in-depth working knowledge of all client verifications/processing guidelines. Prepare, analyze, and determine trends for monthly account reviews. Ensure that client fact sheets are kept current and relevant. Create a program overview outline document for all assigned accounts. Obtain first-hand customer information and makes recommendations for improvements to products, services, and reporting. Perform other duties as assigned by management. What You May Need to be Successful: High School Diploma or GED, or Equivalent work experience. 3+ years of customer service experience, including direct interactions with external customers. Microsoft Office products (Outlook, PowerPoint, Word, and Excel) Siebel, Salesforce or equivalent CRM system Strong analytical skills with the ability to interpret complex data sets and draw meaningful conclusions. Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers. Organizational skills and strong attention to detail Ability to multi-task and manage daily assignments and handle high volume phone and email support. Sense of urgency to meet client deadlines. Highly responsive and adaptable to evolving priorities. Ability to work and thrive in a dynamic team environment as well as act independently. Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $21-24.50 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law. iVC51JN5Mc

Customer Success Analyst (Financial and Business services Vertical)

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Customer Success Analyst acts as a liaison to First Advantage's large screening accounts and various internal departments such as Sales, Operations, and Billing for FA's Retail vertical. The Customer Success Analyst needs to have attention to detail, a sense of urgency, customer empathy, and the ability to communicate effectively with both internally and externally. Responsible for analyzing customer data, identifying trends, and providing actionable insights to drive customer retention, satisfaction, and overall success. As they will be working with various sized clients, different Customer Success Managers, Sales Reps and/or members of the Operations team to maintain, build out and report to ensure customer satisfaction. This role is 100% work from home. Authorized and working from the United States. Responsibilities: Working on daily tasks in collaboration with the Customer Success Managers and Operations. Tasks will involve, migration related activities, current client work (QC, emails, etc), and special initiatives. Including and not limited to issues related to verifications, criminal, drug \& health screenings, order creation, finance and specific rush orders. Perform report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLA's are met. Monitor, enter, update, and close Service Center tickets. Provide and maintain in-depth working knowledge of all client verifications/processing guidelines. Prepare, analyze, and determine trends for monthly account reviews. Ensure that client fact sheets are kept current and relevant. Create a program overview outline document for all assigned accounts. Obtain first-hand customer information and makes recommendations for improvements to products, services, and reporting. Perform other duties as assigned by management. What You May Need to be Successful: High School Diploma or GED, or Equivalent work experience. 3+ years of customer service experience, including direct interactions with external customers. Microsoft Office products (Outlook, PowerPoint, Word, and Excel) Siebel, Salesforce or equivalent CRM system Strong analytical skills with the ability to interpret complex data sets and draw meaningful conclusions. Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers. Organizational skills and strong attention to detail Ability to multi-task and manage daily assignments and handle high volume phone and email support. Sense of urgency to meet client deadlines. Highly responsive and adaptable to evolving priorities. Ability to work and thrive in a dynamic team environment as well as act independently. Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $21-24.50 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law. iVC51JN5Mc

Global Business Analyst & Admin (Customer / Technical Service) - Salesforce (m/f/d)

As a Global Salesforce Business Analyst \& Admin for Service you will be part of the Global Commercial Ecosystem \& Enablement Team at Fresenius Kabi AG. In addition to providing daily operational support, you will contribute to the global OneCRM program (called PULSE), focusing in particular on the harmonization of customer service and technical processes. You will support the design, configuration, and rollout of OneCRM functions related to Technical and Customer Service and contribute to the continuous evolution of a global Salesforce platform. The role combines Business Analysis and Salesforce Administration, with a strong focus on platform enhancement, feature development, and configuration within Agentforce for Life Sciences, Service Cloud, and Salesforce Field Service. You will work side by side with Product Owners, global teams, and local administrators, supporting the delivery of scalable, harmonized solutions while ensuring the platform can be effectively adopted and extended at regional level. Your assignments PULSE Program (OneCRM): Support the global OneCRM transformation at Fresenius Kabi and contribute to the build-out of a new Commercial Ecosystem, with a focus on Technical Service and Customer Service, by: Supporting the definition and continuous evolution of the Customer Engagement ecosystem within the Technical \& Customer Service streams Preparing and facilitating workshops with local country teams to adapt global solutions to regional and regulatory requirements Defining and harmonizing end-to-end service processes across regions and business units, with a focus on: Service Cloud (within Agentforce for Life Sciences) and Salesforce Field Service Translating business requirements into features, user stories, and functional specifications, including initial solution concepts Configuring and technically enhancing within the Service Cloud and Salesforce Field Service Supporting training activities and hypercare phases during rollout of new features and releases Supporting the evaluation, adoption, and gradual integration of Agentforce capabilities into Service Cloud and Salesforce Field Service use cases as part of the platform’s future evolution Operational Business Support Lead and support regional CRM initiatives and process optimizations surrounding the wider Customer Engagement ecosystem Providing platform-related support and driving CRM adoption in close collaboration with local administrators and drive CRM adoption to gain efficiencies wherever possible Developing training materials to ensure that stakeholders understand and can effectively use new systems and processes Data Management – keeping our CRMs clean and increase data quality (including tech debt reduction, data migration and cleaning) Support with Reporting \& Analytics to allow take better data-driven decisions Close cross-functional collaboration with regional teams, IT and global digital transformation Your profile University degree business administration, economics, or similar field At least 3 years of professional experience as a Salesforce Business Analyst and/or Admin on the Field Service and/or Service Cloud (ideally both) Hands-on knowledge of: + Service Cloud and customer service processes (e.g. case management, SLAs, customer support) + and/or technical and field service processes supported by Salesforce Field Service (e.g. work orders, assets, service appointments) Salesforce Administrator Certification required; Service Cloud and/or Field Service certifications are mandatory (additional Business Analyst, Sales Cloud certifications preferred) Strong project and stakeholder management skills In-depth, practical experience with JIRA and Confluence Independent, structured, and process- and result-oriented way of working Excellent communication and presentation skills Fluency in the English language is required, any additional languages (e.g. German) are an advantage * Intercultural experience and willingness to travel internationally Auf einen BlickFrühestmöglicher Start:Ab sofortBeschäftigungsart:UnbefristetUnternehmen:Fresenius KabiStandort:Bad Homburg, DEUArbeitszeit:VollzeitEinsatzbereich:Finanzen, Controlling \& RechnungswesenReferenznummer:R-10007587Veröffentlicht am:19.05.2025Solange die Stellenanzeige online ist, können Sie sich schnell und einfach bewerben.

Global Business Analyst & Admin (Customer / Technical Service) - Salesforce (m/f/d)

As a Global Salesforce Business Analyst \& Admin for Service you will be part of the Global Commercial Ecosystem \& Enablement Team at Fresenius Kabi AG. In addition to providing daily operational support, you will contribute to the global OneCRM program (called PULSE), focusing in particular on the harmonization of customer service and technical processes. You will support the design, configuration, and rollout of OneCRM functions related to Technical and Customer Service and contribute to the continuous evolution of a global Salesforce platform. The role combines Business Analysis and Salesforce Administration, with a strong focus on platform enhancement, feature development, and configuration within Agentforce for Life Sciences, Service Cloud, and Salesforce Field Service. You will work side by side with Product Owners, global teams, and local administrators, supporting the delivery of scalable, harmonized solutions while ensuring the platform can be effectively adopted and extended at regional level. Your assignments PULSE Program (OneCRM): Support the global OneCRM transformation at Fresenius Kabi and contribute to the build-out of a new Commercial Ecosystem, with a focus on Technical Service and Customer Service, by: Supporting the definition and continuous evolution of the Customer Engagement ecosystem within the Technical \& Customer Service streams Preparing and facilitating workshops with local country teams to adapt global solutions to regional and regulatory requirements Defining and harmonizing end-to-end service processes across regions and business units, with a focus on: Service Cloud (within Agentforce for Life Sciences) and Salesforce Field Service Translating business requirements into features, user stories, and functional specifications, including initial solution concepts Configuring and technically enhancing within the Service Cloud and Salesforce Field Service Supporting training activities and hypercare phases during rollout of new features and releases Supporting the evaluation, adoption, and gradual integration of Agentforce capabilities into Service Cloud and Salesforce Field Service use cases as part of the platform’s future evolution Operational Business Support Lead and support regional CRM initiatives and process optimizations surrounding the wider Customer Engagement ecosystem Providing platform-related support and driving CRM adoption in close collaboration with local administrators and drive CRM adoption to gain efficiencies wherever possible Developing training materials to ensure that stakeholders understand and can effectively use new systems and processes Data Management – keeping our CRMs clean and increase data quality (including tech debt reduction, data migration and cleaning) Support with Reporting \& Analytics to allow take better data-driven decisions Close cross-functional collaboration with regional teams, IT and global digital transformation Your profile University degree business administration, economics, or similar field At least 3 years of professional experience as a Salesforce Business Analyst and/or Admin on the Field Service and/or Service Cloud (ideally both) Hands-on knowledge of: + Service Cloud and customer service processes (e.g. case management, SLAs, customer support) + and/or technical and field service processes supported by Salesforce Field Service (e.g. work orders, assets, service appointments) Salesforce Administrator Certification required; Service Cloud and/or Field Service certifications are mandatory (additional Business Analyst, Sales Cloud certifications preferred) Strong project and stakeholder management skills In-depth, practical experience with JIRA and Confluence Independent, structured, and process- and result-oriented way of working Excellent communication and presentation skills Fluency in the English language is required, any additional languages (e.g. German) are an advantage * Intercultural experience and willingness to travel internationally Auf einen BlickFrühestmöglicher Start:Ab sofortBeschäftigungsart:UnbefristetUnternehmen:Fresenius KabiStandort:Bad Homburg, DEUArbeitszeit:VollzeitEinsatzbereich:Finanzen, Controlling \& RechnungswesenReferenznummer:R-10007587Veröffentlicht am:19.05.2025Solange die Stellenanzeige online ist, können Sie sich schnell und einfach bewerben.

Consultant - Business Analyst Customer Data (m/w/d)

Tätigkeitsbereich:Sonstiges Gesellschaft:Mercedes-Benz Consulting GmbH Standort:Mercedes-Benz Consulting GmbH, Leinfelden-Echterdingen Startdatum:sofort Veröffentlichungsdatum:30.01.2026 Stellennummer:J000200045 Aufgaben Wir sind der starke Partner unserer Kundinnen und Kunden bei Mercedes-Benz und darüber hinaus. Als 100%-ige Tochter der Mercedes-Benz AG sind wir mit unserer einzigartigen Verbindung von Consulting, Training, Data \& Tech konsequent nach vorne ausgerichtet.Seit über 25 Jahren begleiten wir unsere Kunden von der Idee bis zur Umsetzung. Dabei setzen wir auf modernste Technologien und kreative Innovationskraft. Unser Antrieb ist unser Anspruch: WE. DRIVE. CHANGE. Für diese Mission suchen wir Talente, die mit uns neue Wege beschreiten und Teil eines hoch motivierten Teams sein wollen. Lust, Dich uns anzuschließen? Dann werde Teil von Mercedes-Benz Consulting und gestalte mit uns die Zukunft der Automobilindustrie. Deine Aufgaben: Kompetente, ganzheitliche und proaktive Beratung in den Bereichen CRM, Customer Data und Customer Contact Management Analyse komplexer Geschäftsprozesse und Systemlandschaften im Bereich Kundendaten und Kundenkontaktmanagement, Identifikation von Optimierungspotenzialen und Entwicklung innovativer Konzepte für zukünftige Lösungen Entwicklung detaillierter Use Cases und User Stories, Übersetzung fachlicher Anforderungen in technische Spezifikationen und Brückenbau zwischen Business und IT (Teil-) Projektleitung und eigenständige Umsetzung interdisziplinärer Anforderungen in nationalen und internationalen Projekten, vorzugsweise in agilen Arbeitsweisen Moderation und Organisation von fachlichen (und technischen) Workshops mit interdisziplinären Gruppen sowie effektives Stakeholder-Management Identifikation zusätzlicher Beratungsbedarfe und Erkennung von Akquisitionspotenzialen bei bestehenden Kunden zur kontinuierlichen Weiterentwicklung unseres Beratungsportfolios Qualifikationen Dein Profil: Abgeschlossenes Studium der Wirtschaftswissenschaften, Betriebswirtschaftslehre, Wirtschaftsinformatik oder in einem angrenzenden Bereich Einschlägige Erfahrung in der Unternehmensberatung, bei einem OEM oder Technologieanbieter Fundiertes Wissen über Vertriebsstrukturen im Automotive Umfeld Fundierte praktische Erfahrung im Bereich datengetriebener Produkte, Kundendatensystemen (z.B. Salesforce), Datenbanklösungen oder Datenschutz Ausgeprägte Teamfähigkeit, hohe Belastbarkeit, selbständiges Arbeiten, hoher Grad an Flexibilität Sehr gute Kommunikations-, und Präsentationskenntnisse Sehr gute Anwenderkenntnisse der MS-Office-Produkte sowie Kollaborationstools wie Mural, Microsoft Teams etc. wünschenswert Sehr gute Deutsch- und Englischkenntnisse (Business English) in Wort und Schrift, sowie weitere Sprachkenntnisse von Vorteil Wir freuen uns außerdem, wenn Du Folgendes mitbringst: Erfahrungen im Projekt- und Prozessmanagement, idealerweise mit entsprechender Zertifizierung Warum Mercedes-Benz Consulting: Wir bieten Dir flexible Arbeits- und Teilzeitmodelle, Gleitzeit, mobiles Arbeiten (auch aus dem europäischen Ausland) und Sonderurlaub für besondere Anlässe Welcome on Board: Bei unserem zweitägigen Onboarding bereiten wir Dich ideal auf den Start bei uns vor Bei uns bist Du gut versorgt mit einer privaten und beruflichen Unfallversicherung, betrieblichen Altersvorsorge, Vermögenswirksamen Leistungen und einer Pre-Paid Kreditkarte mit monatlicher Gutschrift Wir sind dank guter Verkehrsanbindung und einer attraktiven Standortumgebung einfach zu erreichen Bei uns profitierst Du von Mitarbeiterrabatten innerhalb der Mercedes-Benz Group AG: z.B. vergünstigte Konditionen für Mercedes-Benz Fahrzeuge, Krankenversicherung, Belegschaftsaktienaktion und Corporate Benefits Saft, Limo, Energizer und Heißgetränke gibt es bei uns rund um die Uhr und kostenlos Für Deine persönliche und fachliche Weiterentwicklung steht Dir das ganze Jahr ein umfangreicher Schulungskatalog zur Verfügung. Durch regelmäßige Mitarbeitergespräche ist eine individuelle Weiterentwicklung möglich. * Neben Deinem Arbeitsalltag warten unterschiedliche Mitarbeiterevents auf Dich, z.B. Strategietage oder After Work Events Weitere Infos: Die Tätigkeit ist zum nächstmöglichen Zeitpunkt in Vollzeit am Standort Leinfelden-Echterdingen zu besetzen und ist unbefristet. Wir freuen uns insbesondere über Bewerbungen Schwerbehinderter und ihnen gleichgestellter behinderter Menschen. Wir bei der MC leben eine „Du-Kultur“, daher nicht wundern, wenn Du während des Bewerbungsprozesses bereits geduzt wirst. Solltest Du ein „Sie“ bevorzugen, genügt ein kleiner Hinweis. Bitte bewerbe Dich direkt über unsere Karriereseite der Mercedes-Benz Consulting GmbH. Benefits Mitarbeiterhandy möglich Mitarbeiterrabatte möglich Mitarbeiter Events Betriebliche Altersversorgung Hybrides Arbeiten möglich Mobilitätsangebote Mitarbeiterbeteiligung möglich Flexible Arbeitszeit möglich Gesundheitsmaßnahmen Coaching Parkplatz Gute Anbindung Betriebsarzt KontaktMercedes-Benz Consulting GmbH Esslinger Straße 170771 Leinfelden-EchterdingenDetails zum Standort Recruiting-Team E-Mail: karriere_mbconsulting@mercedes-benz.com

Business Analyst, Google Marketing Platform, Large Customer Sales

$103,000 - $148,000/yr

Global Business Analyst & Admin (Customer / Technical Service) - Salesforce (m/f/d)

As a Global Salesforce Business Analyst \& Admin for Service you will be part of the Global Commercial Ecosystem \& Enablement Team at Fresenius Kabi AG. In addition to providing daily operational support, you will contribute to the global OneCRM program (called PULSE), focusing in particular on the harmonization of customer service and technical processes. You will support the design, configuration, and rollout of OneCRM functions related to Technical and Customer Service and contribute to the continuous evolution of a global Salesforce platform. The role combines Business Analysis and Salesforce Administration, with a strong focus on platform enhancement, feature development, and configuration within Agentforce for Life Sciences, Service Cloud, and Salesforce Field Service. You will work side by side with Product Owners, global teams, and local administrators, supporting the delivery of scalable, harmonized solutions while ensuring the platform can be effectively adopted and extended at regional level. Your assignments PULSE Program (OneCRM): Support the global OneCRM transformation at Fresenius Kabi and contribute to the build-out of a new Commercial Ecosystem, with a focus on Technical Service and Customer Service, by: Supporting the definition and continuous evolution of the Customer Engagement ecosystem within the Technical \& Customer Service streams Preparing and facilitating workshops with local country teams to adapt global solutions to regional and regulatory requirements Defining and harmonizing end-to-end service processes across regions and business units, with a focus on: Service Cloud (within Agentforce for Life Sciences) and Salesforce Field Service Translating business requirements into features, user stories, and functional specifications, including initial solution concepts Configuring and technically enhancing within the Service Cloud and Salesforce Field Service Supporting training activities and hypercare phases during rollout of new features and releases Supporting the evaluation, adoption, and gradual integration of Agentforce capabilities into Service Cloud and Salesforce Field Service use cases as part of the platform’s future evolution Operational Business Support Lead and support regional CRM initiatives and process optimizations surrounding the wider Customer Engagement ecosystem Providing platform-related support and driving CRM adoption in close collaboration with local administrators and drive CRM adoption to gain efficiencies wherever possible Developing training materials to ensure that stakeholders understand and can effectively use new systems and processes Data Management – keeping our CRMs clean and increase data quality (including tech debt reduction, data migration and cleaning) Support with Reporting \& Analytics to allow take better data-driven decisions Close cross-functional collaboration with regional teams, IT and global digital transformation Your profile University degree business administration, economics, or similar field At least 3 years of professional experience as a Salesforce Business Analyst and/or Admin on the Field Service and/or Service Cloud (ideally both) Hands-on knowledge of: + Service Cloud and customer service processes (e.g. case management, SLAs, customer support) + and/or technical and field service processes supported by Salesforce Field Service (e.g. work orders, assets, service appointments) Salesforce Administrator Certification required; Service Cloud and/or Field Service certifications are mandatory (additional Business Analyst, Sales Cloud certifications preferred) Strong project and stakeholder management skills In-depth, practical experience with JIRA and Confluence Independent, structured, and process- and result-oriented way of working Excellent communication and presentation skills Fluency in the English language is required, any additional languages (e.g. German) are an advantage * Intercultural experience and willingness to travel internationally Auf einen BlickFrühestmöglicher Start:Ab sofortBeschäftigungsart:UnbefristetUnternehmen:Fresenius KabiStandort:Bad Homburg, DEUArbeitszeit:VollzeitEinsatzbereich:Finanzen, Controlling \& RechnungswesenReferenznummer:R-10007587Veröffentlicht am:19.05.2025Solange die Stellenanzeige online ist, können Sie sich schnell und einfach bewerben.

Business Analyst STO (m/d/f)

Consultant - Business Analyst Customer Data (m/w/d)

Tätigkeitsbereich:Sonstiges Gesellschaft:Mercedes-Benz Consulting GmbH Standort:Mercedes-Benz Consulting GmbH, Leinfelden-Echterdingen Startdatum:sofort Veröffentlichungsdatum:30.01.2026 Stellennummer:J000200045 Aufgaben Wir sind der starke Partner unserer Kundinnen und Kunden bei Mercedes-Benz und darüber hinaus. Als 100%-ige Tochter der Mercedes-Benz AG sind wir mit unserer einzigartigen Verbindung von Consulting, Training, Data \& Tech konsequent nach vorne ausgerichtet.Seit über 25 Jahren begleiten wir unsere Kunden von der Idee bis zur Umsetzung. Dabei setzen wir auf modernste Technologien und kreative Innovationskraft. Unser Antrieb ist unser Anspruch: WE. DRIVE. CHANGE. Für diese Mission suchen wir Talente, die mit uns neue Wege beschreiten und Teil eines hoch motivierten Teams sein wollen. Lust, Dich uns anzuschließen? Dann werde Teil von Mercedes-Benz Consulting und gestalte mit uns die Zukunft der Automobilindustrie. Deine Aufgaben: Kompetente, ganzheitliche und proaktive Beratung in den Bereichen CRM, Customer Data und Customer Contact Management Analyse komplexer Geschäftsprozesse und Systemlandschaften im Bereich Kundendaten und Kundenkontaktmanagement, Identifikation von Optimierungspotenzialen und Entwicklung innovativer Konzepte für zukünftige Lösungen Entwicklung detaillierter Use Cases und User Stories, Übersetzung fachlicher Anforderungen in technische Spezifikationen und Brückenbau zwischen Business und IT (Teil-) Projektleitung und eigenständige Umsetzung interdisziplinärer Anforderungen in nationalen und internationalen Projekten, vorzugsweise in agilen Arbeitsweisen Moderation und Organisation von fachlichen (und technischen) Workshops mit interdisziplinären Gruppen sowie effektives Stakeholder-Management Identifikation zusätzlicher Beratungsbedarfe und Erkennung von Akquisitionspotenzialen bei bestehenden Kunden zur kontinuierlichen Weiterentwicklung unseres Beratungsportfolios Qualifikationen Dein Profil: Abgeschlossenes Studium der Wirtschaftswissenschaften, Betriebswirtschaftslehre, Wirtschaftsinformatik oder in einem angrenzenden Bereich Einschlägige Erfahrung in der Unternehmensberatung, bei einem OEM oder Technologieanbieter Fundiertes Wissen über Vertriebsstrukturen im Automotive Umfeld Fundierte praktische Erfahrung im Bereich datengetriebener Produkte, Kundendatensystemen (z.B. Salesforce), Datenbanklösungen oder Datenschutz Ausgeprägte Teamfähigkeit, hohe Belastbarkeit, selbständiges Arbeiten, hoher Grad an Flexibilität Sehr gute Kommunikations-, und Präsentationskenntnisse Sehr gute Anwenderkenntnisse der MS-Office-Produkte sowie Kollaborationstools wie Mural, Microsoft Teams etc. wünschenswert Sehr gute Deutsch- und Englischkenntnisse (Business English) in Wort und Schrift, sowie weitere Sprachkenntnisse von Vorteil Wir freuen uns außerdem, wenn Du Folgendes mitbringst: Erfahrungen im Projekt- und Prozessmanagement, idealerweise mit entsprechender Zertifizierung Warum Mercedes-Benz Consulting: Wir bieten Dir flexible Arbeits- und Teilzeitmodelle, Gleitzeit, mobiles Arbeiten (auch aus dem europäischen Ausland) und Sonderurlaub für besondere Anlässe Welcome on Board: Bei unserem zweitägigen Onboarding bereiten wir Dich ideal auf den Start bei uns vor Bei uns bist Du gut versorgt mit einer privaten und beruflichen Unfallversicherung, betrieblichen Altersvorsorge, Vermögenswirksamen Leistungen und einer Pre-Paid Kreditkarte mit monatlicher Gutschrift Wir sind dank guter Verkehrsanbindung und einer attraktiven Standortumgebung einfach zu erreichen Bei uns profitierst Du von Mitarbeiterrabatten innerhalb der Mercedes-Benz Group AG: z.B. vergünstigte Konditionen für Mercedes-Benz Fahrzeuge, Krankenversicherung, Belegschaftsaktienaktion und Corporate Benefits Saft, Limo, Energizer und Heißgetränke gibt es bei uns rund um die Uhr und kostenlos Für Deine persönliche und fachliche Weiterentwicklung steht Dir das ganze Jahr ein umfangreicher Schulungskatalog zur Verfügung. Durch regelmäßige Mitarbeitergespräche ist eine individuelle Weiterentwicklung möglich. * Neben Deinem Arbeitsalltag warten unterschiedliche Mitarbeiterevents auf Dich, z.B. Strategietage oder After Work Events Weitere Infos: Die Tätigkeit ist zum nächstmöglichen Zeitpunkt in Vollzeit am Standort Leinfelden-Echterdingen zu besetzen und ist unbefristet. Wir freuen uns insbesondere über Bewerbungen Schwerbehinderter und ihnen gleichgestellter behinderter Menschen. Wir bei der MC leben eine „Du-Kultur“, daher nicht wundern, wenn Du während des Bewerbungsprozesses bereits geduzt wirst. Solltest Du ein „Sie“ bevorzugen, genügt ein kleiner Hinweis. Bitte bewerbe Dich direkt über unsere Karriereseite der Mercedes-Benz Consulting GmbH. Benefits Mitarbeiterhandy möglich Mitarbeiterrabatte möglich Mitarbeiter Events Betriebliche Altersversorgung Hybrides Arbeiten möglich Mobilitätsangebote Mitarbeiterbeteiligung möglich Flexible Arbeitszeit möglich Gesundheitsmaßnahmen Coaching Parkplatz Gute Anbindung Betriebsarzt KontaktMercedes-Benz Consulting GmbH Esslinger Straße 170771 Leinfelden-EchterdingenDetails zum Standort Recruiting-Team E-Mail: karriere_mbconsulting@mercedes-benz.com

Business Analyst STO (m/d/f)

Lead Business Analyst, Customer Recovery & Communications

Business Analyst, Google Marketing Platform, Large Customer Sales

Lead Business Analyst, Customer Recovery & Communications

Business Analyst, Google Marketing Platform, Large Customer Sales