Customer Success Manager cum Key Accounts Manager
Open Position: Customer Success Manager cum Key Account Manager Location: Malad (West), Mumbai Experience: 2 Years to 8 Years Qualification: Bachelor’s degree in Marketing and Business Administration. Only candidates based in Mumbai Suburban locations (Dahisar to Dadar) should apply for the Position. You can also contact on: 9372974661 / 8928772622 / 7021155918 We are working 6 days, i.e., from Monday to Saturday. Job Description: * Build and maintain strong relationships with key clients, understanding their needs and goals. * Act as the liaison between clients and our product and development teams to ensure client requirements are met. * Develop account plans and strategies to drive revenue growth, up-sell \& cross-sell opportunities. * Collaborate with the customer support team and product managers to tailor our solutions to meet client-specific needs. * Monitor client satisfaction and address any issues or concerns promptly. * Provide regular reports and updates to internal teams and clients. * Keep a track of customers’ renewal billings and milestone-based payments. * Share consolidated platform usage reports internally \& discuss ways to improve ROI for the customers \& the company. * Follow up on the payments in coordination with the Projects \& Finance Team. * Ensure all foreseen challenges in upcoming billings \& renewals are resolved in time, \& Renewal agreements are signed in-time. Requirements: * Bachelor’s degree in business, Marketing, or Computer Science. * Proven experience in key account management or strategic account management within the SaaS industry. * Excellent communication and interpersonal skills. * Strong analytical and problem-solving abilities. * Ability to work independently and as part of a collaborative team. * Knowledge of HR function-specific solutions and SaaS platforms. Job Types: Full-time, Permanent Pay: ₹420,000.00 - ₹1,000,000.00 per year Benefits: * Provident Fund Work Location: In person