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Jobs at The Home Depot

4 open positions · From $30

Open roles

Sr. Operations Business AnalystOperations Experience ManagerPRODUCT MANAGER - SERVICES

Sr. Operations Business Analyst

Atlanta, GAonsiteFrom $180/yr

Req180352 Position Purpose Senior Operations Business Analysts are responsible for leading small to medium subsets of larger projects and initiatives and individual processes that bring value to The Home Depot. They must possess a high level of analytical ability to distinguish multiple components of a problem and develop conclusions using quantitative skills. Key responsibilities include but are not limited to leading teams on projects, effective communication to teams and other leaders, reviewing and understanding sales/financial data, identifying trends in business and the retail industry. A successful Senior Operations Business Analyst will possess and demonstrate strong leadership skills, analytical ability, and communication excellent presentation, written, and verbal communication skills are a must to this role. This role is heavily focused on hosting a weekly director alignment meeting and requires the person to possess the ability to comfortably communicate in multiple mediums with roles that are inclusive of executive leadership. Key Responsibilities * Lead Project Teams of Analysts and other associates * Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization * Produce documents for teams and leadership to review and utilize. Deliver presentations to teams and executive leaders and sponsors * Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge. * Deliver presentations to teams and executive leaders and sponsors. Direct Manager/Direct Reports * Typically reports to Store Operations Process Manager or Store Operations Business Manager (or Sr. Managers) * No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action). Travel Requirements * Typically requires overnight travel less than 10% of the time. Physical Requirements * Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions * Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications * Must be eighteen years of age or older. * Must be legally permitted to work in the United States. Preferred Qualifications * A Bachelors Degree is preferred. * (5 years of work experience is preferred) Minimum Education * The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education * No additional education Minimum Years Of Work Experience * 3 Preferred Years Of Work Experience * No additional years of experience Minimum Leadership Experience * None Preferred Leadership Experience * None Certifications * None Competencies * Experience leading high performing teams * Consulting management and/or project management. * Strong quantitative skills such as statistics and data analysis * Problem solving * Strong Operations, Retail and/or field knowledge

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Operations Experience Manager

Hot Springs, AR, USonsiteFrom $30/yr

Position Purpose: Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes—strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards. Key Responsibilities: * 30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance. * 30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing \& Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training \& Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching \& Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards. * 15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise. * 25%- Shared Manager on Duty –Opening \& Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution \& Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution. Direct Manager/Direct Reports: * This Position typically Reports to Operation Assistant Manager * This position has 4 Direct Reports Travel Requirements: * No travel required Physical Requirements: * Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working Conditions: * Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. Minimum Qualifications: * Must be 18 years of age or older * Must be legally permitted to work in the United States * Ability to work a flexible schedule, including nights, weekends, and overtime as needed. * 1 year of relevant work experience, including management of people and retail operations. Preferred Qualifications: * At least 1 year prior merchandising and/or operational experience. * At least 1 year leadership experience, preferably big box retail. * Knowledge of the home improvement industry. Minimum Education: * The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: * No additional education Minimum Years of Work Experience: * 2 + years of previous related work experience Preferred Years of Work Experience: * No additional years of experience Minimum Leadership Experience: * 1+ year of previous leadership Experience Preferred Leadership Experience: * 1+ year of previous leadership Experience Certifications: * None Competencies: * Action Oriented * Decision Quality * Collaborates * Self-Development * Situational Adaptability * Communicates Effectively * Customer Focus * Manages Conflict * Develops Talent * Manages Conflict

2 months agovia universal intelligenceApply ›

Sr. Operations Business Analyst

Atlanta, GAonsiteFrom $180/yr

Req180352 Position Purpose Senior Operations Business Analysts are responsible for leading small to medium subsets of larger projects and initiatives and individual processes that bring value to The Home Depot. They must possess a high level of analytical ability to distinguish multiple components of a problem and develop conclusions using quantitative skills. Key responsibilities include but are not limited to leading teams on projects, effective communication to teams and other leaders, reviewing and understanding sales/financial data, identifying trends in business and the retail industry. A successful Senior Operations Business Analyst will possess and demonstrate strong leadership skills, analytical ability, and communication excellent presentation, written, and verbal communication skills are a must to this role. This role is heavily focused on hosting a weekly director alignment meeting and requires the person to possess the ability to comfortably communicate in multiple mediums with roles that are inclusive of executive leadership. Key Responsibilities * Lead Project Teams of Analysts and other associates * Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization * Produce documents for teams and leadership to review and utilize. Deliver presentations to teams and executive leaders and sponsors * Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge. * Deliver presentations to teams and executive leaders and sponsors. Direct Manager/Direct Reports * Typically reports to Store Operations Process Manager or Store Operations Business Manager (or Sr. Managers) * No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action). Travel Requirements * Typically requires overnight travel less than 10% of the time. Physical Requirements * Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions * Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications * Must be eighteen years of age or older. * Must be legally permitted to work in the United States. Preferred Qualifications * A Bachelors Degree is preferred. * (5 years of work experience is preferred) Minimum Education * The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education * No additional education Minimum Years Of Work Experience * 3 Preferred Years Of Work Experience * No additional years of experience Minimum Leadership Experience * None Preferred Leadership Experience * None Certifications * None Competencies * Experience leading high performing teams * Consulting management and/or project management. * Strong quantitative skills such as statistics and data analysis * Problem solving * Strong Operations, Retail and/or field knowledge

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PRODUCT MANAGER - SERVICES

Atlanta, GA, USonsiteFrom $40/yr

Position Purpose: The Product Manager (PM) position is responsible for delivering business value to drive sales, improve efficiency, and improve customer satisfaction through the production of quality data products. Within their designated enterprise product line, PMs focus on delivering incremental value by driving product changes and working closely with a team of developers, data engineers, and business partners. They support in-depth business reviews, communicate and present across all levels of the organization, and support cross-functional product teams. Key Responsibilities: * 40% Strategy \& Planning: * Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help deliver enterprise products that provide Home Depot customers and associates with an unparalleled shopping experience * Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners * Identifies goals, metrics, and analytics to determine product value; continually making recommendations and refinements to the product backlog based on learnings * Conduct end user research to help identify user stories and help determine Minimum Viable Product (MVP) * Partners with Finance to understand financial needs and assists in the creation of business plans for new opportunities * Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class * Evaluates research and market analysis on industry innovations and technology platforms to recommend the best possible solution * 30% Delivery \& Execution: * Ensure product is aligned with company, stakeholder and end-user priorities to drive sales, improve efficiency, and improve customer satisfaction * Documents, reviews and ensures that all quality and change control standards are met * Formulates, tests and refines assumptions and hypotheses through user research and testing * Creates, prioritizes and accepts user stories; incorporate them into release planning * Makes product decisions that drive value on a daily basis * Identifies pros, cons, issues, obstacles, dependencies and value associated with features and enhancements * Participates in standups, iteration planning sessions, product demos and retrospectives * Condenses complex technical concepts into non-technical language for stakeholders * 30% People: * Fosters collaboration with team members (Engineering, User Experience Designers, etc.) to drive value and collectively identify and resolve impediments * Acts as a proponent of modern software development practices * Advocates for the end user and stakeholder by empathizing with and understanding user needs and becoming the domain expert * Regularly works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps * Manages cross functional team and stakeholder expectations to execute on product strategy; provides education to requestors to determine prioritization based on tangible benefits and/or user experience * Exhibit active listening, facilitate sessions, and clearly communicate at all levels (Executive Leadership Team, store associates, etc.) and in all formats the product's long term strategy which is used to prioritize short-term action Direct Manager/Direct Reports: * Typically reports to the Product Management Manager or Sr. Manager. Travel Requirements: * Typically requires overnight travel less than 10% of the time. Physical Requirements: * Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: * Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: * Must be eighteen years of age or older. * Must be legally permitted to work in the United States. Preferred Qualifications: * 1-3 years of relevant work experience * Experience working as a Product Manager in a modern software development based enterprise environment * Experience owning data or analytics products from intake through adoption and measurement * Experience designing and evaluating experiments, pilots, or A/B tests * Experience with structured user research and feedback synthesis * Familiarity with prioritization frameworks and data‑driven roadmap planning * Experience managing AI and machine learning–enabled products * Demonstrated experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test driven development, and continuous deployment * Experience working in a fast paced, fluid environment where priorities shift on a regular basis * Experience communicating with and influencing functional and technical team members at all levels in the organization * Experience working as part of a collaborative, cross-functional, modern software design and development team * Experience creating, prioritizing and accepting user stories * Experience conducting user research and testing to understand needs * Experience identifying goals, metrics and analytics to measure product value * Experience conducting competitive research and analysis Minimum Education: * The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: * No additional education Minimum Years of Work Experience: * 1 Preferred Years of Work Experience: * No additional years of experience Minimum Leadership Experience: * None Preferred Leadership Experience: * None Certifications: * None Competencies: * Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals * Collaborates: Building partnerships and working collaboratively with others to meet shared objectives * Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences * Cultivates Innovation: Creating new and better ways for the organization to be successful * Customer Focus: Building strong customer relationships and delivering customer-centric solutions * Drives Results: Consistently achieves results, even under tough circumstances * Interpersonal Savvy: Relating openly and comfortably with diverse groups of people * Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear * Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder * Organizational Savvy: Maneuvering comfortably through complex policy, process and people-related organizational dynamics * Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations * Empathy: Understands the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolution * Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals

5 months agovia universal intelligenceApply ›

The Home Depot office locations

Atlanta, GAHot Springs, AR, USAtlanta, GA, US

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