Jobs at Rbc

Product Manager

Job Description What is the opportunity? The Product Manager fills a critical product management role by assisting the Sr. Product Manager, Advisory Programs, in the platform management of the Advisory Programs separately managed account (SMA) and unified managed account (UMA) programs. This person will assist in driving growth in fee-based strategies and to ensure competitive positioning is achieved in the marketplace. The Product Manager identifies product opportunities and challenges, leads the development of sales tools, marketing materials and product enhancements on existing programs, establishes new products, communicates across the organization, supports and participates in educational campaigns, and manages multiple vendor relationships. This individual will collaborate with various organizational groups and departments to ensure proper relationships are established and maintained and provides the necessary products and services for use by the Private Client Group/RBC Wealth Management-US (RBC WM-US), and RBC Clearing \& Custody (RBC C\&C) divisions. The role of Product Manager aligns directly to the RBC WM-US overall strategy of client service. What will you do? * Maintain knowledge and understanding of current trends and products and can effectively manage the needs of multiple business channels, advisors, and clients in an increasingly global environment. * Conduct and coordinate ad-hoc quantitative analysis of product (e.g., profitability, asset growth, revenue, expense, market share and segmentation, program features, etc.) * Manage product training, marketing \& support: * Work closely with and act as a resource for multiple business partners in providing effective support and services to the field. * Serve in an advanced support role for advisors and various business partners in high-level situations that require analysis or policy decisions. * Enhance and improve sales and marketing tools for the SMA and UMA programs. * Develop a strong relationship with the research teams and develop coordinated tools and marketing pieces to leverage the respective skill sets. * Proactively market and communicate with various business channels to better understand each business channels needs and continually improve materials, tools and programs. * Partner with the various business partners to ensure effective support structure for the programs. * Partner with various business partners and groups to deliver educational campaigns, training programs, annual symposiums and annual Advisory Council meetings for field management and advisors to help them transition and build wealth management businesses using fee-based solutions. * Ad hoc duties as required (ex. contribute to cross-functional product initiatives, support RBC WM-US strategic initiatives as needed, etc.). * Lead in the product development of strategic initiatives to enhance and/or develop the SMA and UMA programs to meet client needs for the Advisory Programs business channel. * Identify opportunities for new product development, determine solutions to product challenges and manage the implementation of these opportunities and enhancements. * Maintain an in-depth understanding of the competitive landscape and industry trends to ensure that products are in line with the markets and client needs. * Manage feedback given by the business channels on recommended changes to products and/or services. * Develop strong partnerships with various support teams to understand key opportunities and challenges within the programs and develop creative solutions. * Develop strong relationships with product vendor(s) to enhance service within RBC WM-US and provide tools / products for the business channels to use with their clients. * Develop and promote positive relationships with RBC WM-US branches and other business channels. * Be reliable partner for Advisory Programs in competitive recruiting efforts. * Represent the SMA and UMA programs as a reliable partner for Advisory Programs at forums and meetings. * Increase product adoption rates among advisors. * Reduce time-to-market for new products and product enhancements. What do you need to succeed? Must-have * BA / BS in a related field or equivalent experience. * 5 - 7 years securities and financial markets experience. * Vendor relationship experience. * In depth knowledge of fee-based platforms and Advisor needs. * Proficient with MS Office, specifically Excel, Word, PowerPoint, etc. (Ability to adapt to changing technology). * Securities license of 7, 63/65 or 66 (or willingness to obtain within one year). Nice-to-have * Completion or work towards investment management certification course (CFP, CIMA, CFA, MBA). What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. * A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable * Leaders who support your development through coaching and managing opportunities * Ability to make a difference and lasting impact * Work in a dynamic, collaborative, progressive, and high-performing team * Flexible work/life balance options * Opportunities to do challenging work * Opportunities to take on progressively greater accountabilities * Access to a variety of job opportunities across business The expected salary range for this particular position is $90,000-$160,000, depending on your experience, skills, and registration status, market conditions and business needs. You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals. RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that: * Drives RBC’s high-performance culture * Enables collective achievement of our strategic goals * Generates sustainable shareholder returns and above market shareholder value Job Skills Business Case Design, Communication, Critical Thinking, Effectiveness Measurement, Financial Regulation, Interpersonal Relationship Management, Product Development Lifecycle, Product Development Methodology, Product Services, Results-Oriented, Waterfall ModelAdditional Job Details Address: 250 NICOLLET MALL:MINNEAPOLISCity: MinneapolisCountry: United States of AmericaWork hours/week: 40Employment Type: Full timePlatform: WEALTH MANAGEMENTJob Type: RegularPay Type: SalariedPosted Date: 2026-03-30Application Deadline: 2026-05-29Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Chief Operating Officer, SKYWAVE

Join us as Chief Operating Officer! Are you ready to make a significant impact in an innovative environment? At SKYWAVE, an ORBCOMM Company, we’re on the hunt for a passionate Chief Operating Officer who thrives in a fast-paced, agile setting. We want you to transform your ideas into action and drive our mission forward! Why You’ll Love Working Here SKYWAVE, an ORBCOMM Company, is seeking a Chief Operating Officer (COO), reporting to the President, to serve as the President’s operating partner and second-in-command, responsible for translating strategy into predictable, scalable revenue growth and operational excellence. This role is designed for a product-driven executive who has grown into a full enterprise operator—a leader who combines deep product instincts with commercial rigor, operational discipline, and financial acumen. The COO owns the ARR growth engine, revenue architecture, forecasting discipline, and unit economicsacross the business. They bring cross-functional authority across Product, Sales, Marketing, Finance, and Operations, ensuring the company operates as a single, aligned growth system. This is a general manager of growth role — accountable for building the operating model, making hard trade-offs, and scaling SKYWAVE into its next phase of market leadership. The ideal candidate will be based in Sterling, VA or Ottawa, ON, or on East Coast within close proximity to a major airport and the ability to easily travel to Sterling, VA or Ottawa, ON on a regular basis. What You’ll Do 1. ARR Growth Ownership * Ownend-to-end ARR performance for SKYWAVE. * Drive monthly MRR growth management, not quarterly retrospectives. * Establish clear numeric ownership across new ARR, expansion, and churn. * Operate a weekly growth cadence with explicit performance targets. * Ensure growth initiatives are measurable, prioritized, andoutcome-driven. 2. Revenue Architecture, Pricing \& Monetization * Own pricing strategy, packaging, SKU structure, and monetization models. * Define usage tiers, SLA tiers, commercial guardrails, and discount governance. * Eliminate shadow pricing and discount drift. * Continuously improve revenue per endpoint and lifetime value. * Align pricing and packaging tightly with customer value and market positioning. 3. Forecasting \& Predictability * Own forecast accuracy within ±10%. * Establish disciplined operating and forecasting cadence. * Replace pipeline storytelling withmath-driven forecasting rigor. * Maintain90-day forward visibility into growth drivers, risks, and constraints. * Build trust with the President, executive leadership, and board through predictability. 4. Margin \& Unit Economics * Own transparency into revenue per endpoint, cost per endpoint, and contribution margin. * Partner with Finance to ensure clear unit economics and scalable cost structure. * Ensure operating cost growth does not outpace revenue growth. * Drivefact-based operating decisions grounded in financial and operational data. 5. Growth Initiative Discipline * Define3–5 strategic growth bets annually aligned to ARR objectives. * Resource initiatives decisively with clear owners, milestones, and accountability. * Review progressbi-weekly using objective performance metrics. * Terminate underperforming initiatives quickly. * Pivot decisively based on evidence, not sunk cost. 6. Cross-Functional Operating System * Align Product, Sales, Marketing, Finance, and Operations to shared revenue outcomes. * Establish an enterprise operating rhythm that drives accountability and speed. * Identify and remove organizational bottlenecks. * Translate strategy into execution through cadence, clarity, and disciplined management systems. * Serve as a unifying force across functional silos. 7. Executive Leadership \& Stakeholder Partnership * Act as trusted operating partner to the President. * Serve as a key voice with the executive team and board on growth strategy, trade-offs, and investment decisions. * Represent SKYWAVE externally with strategic customers, partners, and key accounts. What Success Looks Like * ARR growth is predictable, measurable, and actively managed. * Pricing, packaging, and monetization are intentional, consistent, and enforced. * Forecasts are trusted by leadership and the board. * Unit economics are transparent, improving, and operationally embedded. * The organization operates with clarity, cadence, accountability, and speed. Who You Are * Deep roots in product management, evolved into a senior operating or general management role. * Proven experience owning ARR growth, pricing strategy, forecasting, and revenue operations. * Strong commercial instincts paired with analytical rigor and financial discipline. * Track record of scaling complex technology businesses, ideally in: * IoT * Satellite / connectivity * SaaS * Hardware-enabled platforms * Data or Infrastructure businesses * Track record of scaling complex technology businesses, ideally in: * Highly credible across Product, Sales, Marketing, Finance, and Operations * Operates with urgency, clarity, and accountability * 12+ years of progressive leadership experience across product, operations, or general management roles * Demonstrated success scaling ARR businesses with complex revenue models. * Experience operating in global, matrixed organizations. * Strong executive presence, communication, and stakeholder management. * Bachelor’s degree required; MBA or advanced degree preferred. * Willingness to travel 30–50%. * Leverage AI-enabled tools and automation to support daily tasks and productivity. * Commitment to continuous learning in digital and AI literacy. The Benefits of Working Here A career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment. Beyond being part of an exceptional team, we provide a competitive, locally relevant benefits package designed to support our employees around the world. Benefits vary by location and include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and access to employee discounts—helping you thrive both professionally and personally. How We Hire ORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human-led, tech-enabled culture. About Us At ORBCOMM, we’re pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at www.orbcomm.com! Ready to Join Us? We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you. We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted. At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.

Customer Success Manager (CSM) – Smart Containers

Customer Success Manager

Join Us as Customer Success Manager (CSM)! Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored strategies, and be a trusted advisor to help our customers succeed, all while contributing to our mission of delivering exceptional customer experiences. Why You’ll Love Working Here: The Customer Success Manager is responsible for ensuring customers achieve measurable business outcomes through the successful adoption and ongoing use of ORBCOMM solutions. This role owns the post-sale customer lifecycle and serves as a strategic advisor, focused on value realization, retention, and long-term account growth—not reactive support or task-based account management. The CSM partners closely with customers to understand their business objectives, align solutions to those goals, and proactively guide adoption while identifying risk and growth opportunities. Success in this role is measured by customer outcomes, retention, expansion, and advocacy. This role is not reactive support—it is a proactive, outcome-driven partnership role designed to maximize customer value and long-term business growth. This role can be held remotely across the U.S. What You’ll Do: Own Customer Outcomes and Value Realization - Partner with customers to define success criteria and measurable outcomes aligned to their business goals. - Ensure customers achieve clear ROI and operational value from ORBCOMM solutions. - Translate product capabilities into business impact and outcomes for customer stakeholders. Drive Adoption, Retention, and Growth - Proactively guide customers through adoption and maturity phases of their lifecycle. - Monitor customer health, usage trends, and engagement to identify risks and opportunities early. - Lead renewal conversations in partnership with Sales, positioning value rather than contract mechanics. Serve as a Trusted Advisor - Build strong, multi-threaded relationships with customer stakeholders at all levels. - Act as the strategic point of contact post-sale, aligning ORBCOMM solutions to evolving customer needs. - Conduct regular Business Reviews focused on outcomes, value delivered, and next-step opportunities. Customer Advocacy and Cross-Functional Leadership - Represent the voice of the customer internally, influencing Product, Support, Engineering, and Sales. - Coordinate internal resources to address customer challenges and remove barriers to success. - Escalate and manage risk proactively, ensuring accountability and resolution. Data-Driven Success Management - Leverage analytics, reporting, and insights to inform customer conversations and success planning. - Deliver reporting focused on performance, ROI, and progress toward customer goals. - Maintain accurate customer data, success plans, and engagement history in CRM systems. Expansion and Long-Term Account Strategy - Identify expansion opportunities through demonstrated value and evolving customer needs. - Collaborate with Sales to support upsell and cross-sell efforts rooted in customer outcomes. - Maintain a strategic account plan focused on long-term growth and partnership. What Success Looks Like: Customers consistently achieve their desired business outcomes. High retention and renewal rates across assigned accounts. Increased product adoption, engagement, and customer maturity. Identification and support of expansion opportunities driven by value. Strong customer advocacy, satisfaction, and long-term loyalty. Who You Are: You’re self-driven and thrive in a collaborative environment, ready to take ownership of your work. If you have: Bachelor’s degree or equivalent experience. 5+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role Proven ability to manage complex customer relationships and executive-level stakeholders. Strong consultative, problem-solving, and strategic thinking skills. Comfort using data and analytics to guide customer conversations and decisions. Experience with CRM platforms (Salesforce preferred) and reporting tools. Ability to manage multiple priorities in a fast-paced, growth-oriented environment. Excellent communication skills across technical and non-technical audiences. SaaS experience strongly preferred; BI or analytics experience a plus. Willingness to travel asrequiredfor customer engagement. Leverage AI-enabled tools and automation to support daily tasks and productivity. Commitment to continuous learning in digital and AI literacy. Then we want to meet you! Periodic Travel: Travel Requirements: Be prepared for periodic travel (estimated at 20-30%) to customer sites, industry events, and ORBCOMM offices as needed to support customer success initiatives and maintain strong customer relationships. * On-Site Engagement: Conduct on-site visits to understand customer needs, provide training, and ensure the successful implementation of ORBCOMM solutions. The Benefits of Working Here A career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment. Beyond being part of an exceptional team, we provide a competitive, locally relevant benefits package designed to support our employees around the world. Benefits vary by location and include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and access to employee discounts—helping you thrive both professionally and personally. How We Hire ORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human-led, tech-enabled culture. About Us: At ORBCOMM, we’re pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at www.orbcomm.com! Ready to Join Us? We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you. We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted. At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.

Customer Success Manager

Join Us as Customer Success Manager (CSM)! Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored strategies, and be a trusted advisor to help our customers succeed, all while contributing to our mission of delivering exceptional customer experiences. Why You’ll Love Working Here: The Customer Success Manager is responsible for ensuring customers achieve measurable business outcomes through the successful adoption and ongoing use of ORBCOMM solutions. This role owns the post-sale customer lifecycle and serves as a strategic advisor, focused on value realization, retention, and long-term account growth—not reactive support or task-based account management. The CSM partners closely with customers to understand their business objectives, align solutions to those goals, and proactively guide adoption while identifying risk and growth opportunities. Success in this role is measured by customer outcomes, retention, expansion, and advocacy. This role is not reactive support—it is a proactive, outcome-driven partnership role designed to maximize customer value and long-term business growth. This role can be held remotely across the U.S. What You’ll Do: Own Customer Outcomes and Value Realization - Partner with customers to define success criteria and measurable outcomes aligned to their business goals. - Ensure customers achieve clear ROI and operational value from ORBCOMM solutions. - Translate product capabilities into business impact and outcomes for customer stakeholders. Drive Adoption, Retention, and Growth - Proactively guide customers through adoption and maturity phases of their lifecycle. - Monitor customer health, usage trends, and engagement to identify risks and opportunities early. - Lead renewal conversations in partnership with Sales, positioning value rather than contract mechanics. Serve as a Trusted Advisor - Build strong, multi-threaded relationships with customer stakeholders at all levels. - Act as the strategic point of contact post-sale, aligning ORBCOMM solutions to evolving customer needs. - Conduct regular Business Reviews focused on outcomes, value delivered, and next-step opportunities. Customer Advocacy and Cross-Functional Leadership - Represent the voice of the customer internally, influencing Product, Support, Engineering, and Sales. - Coordinate internal resources to address customer challenges and remove barriers to success. - Escalate and manage risk proactively, ensuring accountability and resolution. Data-Driven Success Management - Leverage analytics, reporting, and insights to inform customer conversations and success planning. - Deliver reporting focused on performance, ROI, and progress toward customer goals. - Maintain accurate customer data, success plans, and engagement history in CRM systems. Expansion and Long-Term Account Strategy - Identify expansion opportunities through demonstrated value and evolving customer needs. - Collaborate with Sales to support upsell and cross-sell efforts rooted in customer outcomes. - Maintain a strategic account plan focused on long-term growth and partnership. What Success Looks Like: Customers consistently achieve their desired business outcomes. High retention and renewal rates across assigned accounts. Increased product adoption, engagement, and customer maturity. Identification and support of expansion opportunities driven by value. Strong customer advocacy, satisfaction, and long-term loyalty. Who You Are: You’re self-driven and thrive in a collaborative environment, ready to take ownership of your work. If you have: Bachelor’s degree or equivalent experience. 5+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role Proven ability to manage complex customer relationships and executive-level stakeholders. Strong consultative, problem-solving, and strategic thinking skills. Comfort using data and analytics to guide customer conversations and decisions. Experience with CRM platforms (Salesforce preferred) and reporting tools. Ability to manage multiple priorities in a fast-paced, growth-oriented environment. Excellent communication skills across technical and non-technical audiences. SaaS experience strongly preferred; BI or analytics experience a plus. Willingness to travel asrequiredfor customer engagement. Leverage AI-enabled tools and automation to support daily tasks and productivity. Commitment to continuous learning in digital and AI literacy. Then we want to meet you! Periodic Travel: Travel Requirements: Be prepared for periodic travel (estimated at 20-30%) to customer sites, industry events, and ORBCOMM offices as needed to support customer success initiatives and maintain strong customer relationships. * On-Site Engagement: Conduct on-site visits to understand customer needs, provide training, and ensure the successful implementation of ORBCOMM solutions. The Benefits of Working Here A career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment. Beyond being part of an exceptional team, we provide a competitive, locally relevant benefits package designed to support our employees around the world. Benefits vary by location and include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and access to employee discounts—helping you thrive both professionally and personally. How We Hire ORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human-led, tech-enabled culture. About Us: At ORBCOMM, we’re pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at www.orbcomm.com! Ready to Join Us? We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you. We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted. At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.

Customer Success Manager (CSM) – Smart Containers