Jobs at Manulife

7 open positions

Open roles

AVP, Finance Data & AI

Boston, MA, UShybrid

The AVP, Finance AI \& Data – Strategy \& Enablement role is a leadership opportunity to shape the future of how Finance leverages data and AI to transform FP\&A, reporting, and operations. This role directly contributes to the mission by building Finance’s AI strategy, driving responsible adoption, strengthening data governance, and enabling secure, scalable solutions that align with enterprise standards. The leader will play a pivotal role in accelerating AI use cases, uplifting AI literacy, and creating a strong data foundation across Finance, partnering closely with technology, analytics, architecture, and risk teams. In return, they gain the opportunity to shape enterprise‑level transformation, influence senior stakeholders, build communities of practice, and lead innovative programs that materially improve business outcomes. This role offers a unique chance to drive strategy while also seeing tangible impact through execution. Position Responsibilities: Shape and lead the multi‑year AI strategy for Finance , identifying high‑value AI and analytics use cases and maintaining a prioritized roadmap aligned to Finance’s transformation goals. Oversee design, deployment, and performance of AI solutions , ensuring responsible use, strong governance, and measurable business outcomes across Finance workflows and platforms. Drive AI literacy and citizen development , building training programs, guardrails, and a Finance AI Community of Practice to accelerate adoption and innovation. Lead Finance’s data strategy, governance, and enablement , ensuring high‑quality, well‑governed, accessible data; supporting GDO policies; and advancing curated data layers and semantic models. Partner across Finance, IT, enterprise data, and risk teams to implement governance tools, align with global standards, and ensure secure, scalable, compliant data and AI solutions. Guide data delivery teams and Finance consumers on optimal data usage, documentation, and best practices across platforms such as Power BI, Alteryx, and Anaplan Must-Have Skills and Experience Extensive Finance \& Transformation Experience: A strong finance background with roughly 8–10+ years of experience in finance or financial services , including roles in finance transformation, analytics, or strategy . The ideal candidate has a deep understanding of core finance processes (planning, forecasting, accounting, reporting) and how they interconnect, enabling them to identify where data and AI can make an impact. Leadership exposure in large-scale projects or change programs is essential. Experience leading end-to-end implementation of technology or data projects in Finance. Extensive working experience with accounting, finance and IT professionals, with ability of understanding complex AI and Data concepts Data Management \& Governance Expertise: In-depth knowledge of data governance principles (data lineage, metadata management, data stewardship) and hands-on experience with tools/technologies for data integration and business intelligence are required. Understanding of finance data (FP\&A, accounting, reporting) processes. Familiarity with tools such as Alteryx, Power BI, Power Apps, SQL Server, and metadata documentation practices. Experience guiding data delivery teams and consumers in optimal data usage (e.g. EDL layers, Power BI, Alteryx, Anaplan). General understanding/ awareness in data governance, including data classification, security, retention, access control, and monitoring. AI and Analytics Acumen: Strong working knowledge of AI/analytics technologies and their applications in business. The candidate does not need to be a data scientist, but should understand concepts like machine learning, predictive modeling, process automation, and AI governance. They should be familiar with common AI use cases in finance and emerging trends (for example, predictive forecasting, AI in risk assessment, NLP for report generation). Strategic Thinker with Execution Ability: Visionary planning skills to set a forward-looking strategy, combined with the practical ability to execute complex programs. The AVP must be adept at formulating a clear strategy and actionable roadmap, then driving it to completion through measurable milestones. This requires strong project/program management skills , the ability to prioritize initiatives, and comfort managing ambiguity and evolving priorities. They should have a results-driven mindset, ensuring that data/AI initiatives tangibly improve business outcomes. Exceptional Stakeholder Management and Communication: Excellent communication skills are mandatory – both in articulating complex ideas in simple terms and in active listening. The AVP will regularly interface with C-level executives, operations teams, and technical experts. Ability to influence and build trust at all levels is crucial. They should have a track record of successfully gaining buy-in for new initiatives and navigating organizational dynamics. Strong presentation and storytelling skills are needed to convey the value of data and AI initiatives to non-technical stakeholders. Reputation as a trusted advisor to business leadership. Exceptional stakeholder management and executive communication. Proven Leadership \& Team Development: People leadership experience , including managing teams or large cross-functional groups. The candidate should demonstrate the ability to inspire and guide teams toward a common vision, coach and develop talent, and cultivate high performance. Experience in managing diverse skillsets (such as finance analysts, data analysts, data engineers, data scientists) is beneficial, as this role sits at the intersection of these domains. A leadership style that emphasizes collaboration, accountability, and innovation will fit well. Educational Background and Certifications: A strong academic background in fields intersecting finance and data. A Bachelor’s degree in Finance, Business, Data Science, Computer Science, or related field. An MBA or relevant Master’s degree is highly desirable for the strategic and cross-functional breadth of this role. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com . Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $156,700.00 USD - $290,900.00 USD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD\&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights I Family \& Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

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Senior Technology Business Analyst

Boston, MA, UShybrid

The Senior Technology Business Analyst will research and analyze improvement opportunities, conduct workflow analysis, prepare recommendations, and facilitate the implementation of technology solutions that meet business needs. This role is crucial in shaping the future of our technology landscape and ensuring that our systems align with business objectives. Position Responsibilities: Requirements Elicitation/Documentation: Interpret and document business and functional requirements. Workflow Analysis: Research and document issues involving workflow procedures and processes. Solution Development: Analyze data and develop creative solutions; evaluate and recommend solutions aligned with business needs and best practices. Process Implementation: Coordinate recommended process changes, enhancements, and product implementations, including test plans to ensure successful implementation. System Mapping: Collaborate with Engineering and Architecture teams to create detailed system maps, illustrating the flow of data, processes, and interactions within existing and proposed systems. User Story Creation: Translate business and user requirements into Epics, Features, and User Stories. Design Facilitation: Facilitate design sessions with the project implementation team. Acceptance Criteria Construction: Determine the acceptance testing framework and standards to assess completed projects. Test Case Evaluation: Assist in translating User stories and use cases into test conditions and expected results for product, performance, and user acceptance testing. Required Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field. 8+ years total IT industry experience 3-5 years+ of experience in business systems analysis or a related field. Relevant certifications (e.g., CBAP, PMI-PBA) are a plus. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Proficiency in translating complex business requirements into technical specifications. Willingness to have decision-making authority, provide professional advice, and take a lead role in process or program execution. Ability to manage multiple priorities and projects simultaneously. Preferred Qualifications: In-depth understanding of business analysis principles and methodologies, and technological systems. Strong understanding of agile methodologies and product management principles. Understanding of system design, analysis, and user testing best practice. Experienced using business analysis tools and techniques. Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels. Familiarity with enterprise-level systems and applications. Possesses a growth mindset challenging the status quo, demonstrates willingness to experiment and demonstrates open mindedness and flexibility to change. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. * As part of our global team, we’ll support you in shaping the future you want to see. #LI-JH About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com . Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $107,450.00 USD - $199,550.00 USD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD\&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights I Family \& Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

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Technology Business Analyst

Boston, MA, UShybrid

The Technology Business Analyst will research and analyze improvement opportunities for digital marketing properties, conduct workflow analysis, prepare recommendations, and facilitate the implementation of technology solutions that enhance customer engagement and marketing performance. This role is crucial in shaping the future of our digital marketing technology landscape and ensuring that our systems align with marketing objectives and customer experience goals. Position Responsibilities: Requirement gathering : Interpret and document business and functional requirements for digital marketing platforms, CMS, personalization tools, and analytics systems. Workflow Analysis: Research and document issues involving campaign execution, content publishing, and marketing analytics workflows. Solution Development: Analyze data and develop creative solutions for marketing technology; evaluate and recommend solutions aligned with marketing needs and best practices. Process Implementation: Coordinate recommended process changes, enhancements, and product implementations, including test plans to ensure successful implementation. System Mapping: Collaborate with Engineering and Architecture teams to create detailed system maps illustrating data flows between marketing platforms, CRM, and analytics tools. User Story Creation: Translate business and user requirements into Epics, Features, and User Stories. Design Facilitation: Facilitate design sessions with the project implementation team. Collaborates with HCD designers to improve the user experience of the product. Acceptance Criteria Construction: Determine the acceptance testing framework and standards to assess completed projects. Test Case Evaluation: Assist in translating User stories and use cases into test conditions and expected results for product, performance, and user acceptance testing. Required Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field. 3-5 years+ of experience in business systems analysis or a related field. Relevant certifications (e.g., CBAP, PMI-PBA) are a plus. In-depth understanding of business analysis principles and methodologies, and technological systems. Strong familiarity with marketing analytics and reporting tools. Understanding of SEO, GEO, AIO, personalization, and customer data platforms. Experience with digital marketing platforms (e.g., Adobe Experience Cloud, Salesforce Marketing Cloud). Strong understanding of agile methodologies and product management principles. Understanding of system design, analysis, and user testing best practice. Experienced using business analysis tools and techniques. Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Proficiency in translating complex business requirements into technical specifications. Willingness to have decision-making authority, provide professional advice, and take a lead role in process or program execution. Ability to manage multiple priorities and projects simultaneously. Preferred Qualifications: Familiarity with enterprise-level systems and applications. Possesses a growth mindset challenging the status quo, demonstrates willingness to experiment and demonstrates open mindedness and flexibility to change When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. * As part of our global team, we’ll support you in shaping the future you want to see. #LI-JH About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com . Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $90,160.00 USD - $167,440.00 USD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD\&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights I Family \& Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

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Technology Business Analyst

Boston, MA, UShybrid

The Technology Business Analyst will research and analyze improvement opportunities for digital marketing properties, conduct workflow analysis, prepare recommendations, and facilitate the implementation of technology solutions that enhance customer engagement and marketing performance. This role is crucial in shaping the future of our digital marketing technology landscape and ensuring that our systems align with marketing objectives and customer experience goals. Position Responsibilities: Requirement gathering : Interpret and document business and functional requirements for digital marketing platforms, CMS, personalization tools, and analytics systems. Workflow Analysis: Research and document issues involving campaign execution, content publishing, and marketing analytics workflows. Solution Development: Analyze data and develop creative solutions for marketing technology; evaluate and recommend solutions aligned with marketing needs and best practices. Process Implementation: Coordinate recommended process changes, enhancements, and product implementations, including test plans to ensure successful implementation. System Mapping: Collaborate with Engineering and Architecture teams to create detailed system maps illustrating data flows between marketing platforms, CRM, and analytics tools. User Story Creation: Translate business and user requirements into Epics, Features, and User Stories. Design Facilitation: Facilitate design sessions with the project implementation team. Collaborates with HCD designers to improve the user experience of the product. Acceptance Criteria Construction: Determine the acceptance testing framework and standards to assess completed projects. Test Case Evaluation: Assist in translating User stories and use cases into test conditions and expected results for product, performance, and user acceptance testing. Required Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field. 3-5 years+ of experience in business systems analysis or a related field. Relevant certifications (e.g., CBAP, PMI-PBA) are a plus. In-depth understanding of business analysis principles and methodologies, and technological systems. Strong familiarity with marketing analytics and reporting tools. Understanding of SEO, GEO, AIO, personalization, and customer data platforms. Experience with digital marketing platforms (e.g., Adobe Experience Cloud, Salesforce Marketing Cloud). Strong understanding of agile methodologies and product management principles. Understanding of system design, analysis, and user testing best practice. Experienced using business analysis tools and techniques. Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Proficiency in translating complex business requirements into technical specifications. Willingness to have decision-making authority, provide professional advice, and take a lead role in process or program execution. Ability to manage multiple priorities and projects simultaneously. Preferred Qualifications: Familiarity with enterprise-level systems and applications. Possesses a growth mindset challenging the status quo, demonstrates willingness to experiment and demonstrates open mindedness and flexibility to change When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. * As part of our global team, we’ll support you in shaping the future you want to see. #LI-JH About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com . Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $90,160.00 USD - $167,440.00 USD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD\&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights I Family \& Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

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Senior Technology Business Analyst

Boston, MA, UShybrid

The Senior Technology Business Analyst will research and analyze improvement opportunities, conduct workflow analysis, prepare recommendations, and facilitate the implementation of technology solutions that meet business needs. This role is crucial in shaping the future of our technology landscape and ensuring that our systems align with business objectives. Position Responsibilities: Requirements Elicitation/Documentation: Interpret and document business and functional requirements. Workflow Analysis: Research and document issues involving workflow procedures and processes. Solution Development: Analyze data and develop creative solutions; evaluate and recommend solutions aligned with business needs and best practices. Process Implementation: Coordinate recommended process changes, enhancements, and product implementations, including test plans to ensure successful implementation. System Mapping: Collaborate with Engineering and Architecture teams to create detailed system maps, illustrating the flow of data, processes, and interactions within existing and proposed systems. User Story Creation: Translate business and user requirements into Epics, Features, and User Stories. Design Facilitation: Facilitate design sessions with the project implementation team. Acceptance Criteria Construction: Determine the acceptance testing framework and standards to assess completed projects. Test Case Evaluation: Assist in translating User stories and use cases into test conditions and expected results for product, performance, and user acceptance testing. Required Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field. 8+ years total IT industry experience 3-5 years+ of experience in business systems analysis or a related field. Relevant certifications (e.g., CBAP, PMI-PBA) are a plus. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Proficiency in translating complex business requirements into technical specifications. Willingness to have decision-making authority, provide professional advice, and take a lead role in process or program execution. Ability to manage multiple priorities and projects simultaneously. Preferred Qualifications: In-depth understanding of business analysis principles and methodologies, and technological systems. Strong understanding of agile methodologies and product management principles. Understanding of system design, analysis, and user testing best practice. Experienced using business analysis tools and techniques. Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels. Familiarity with enterprise-level systems and applications. Possesses a growth mindset challenging the status quo, demonstrates willingness to experiment and demonstrates open mindedness and flexibility to change. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. * As part of our global team, we’ll support you in shaping the future you want to see. #LI-JH About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com . Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $107,450.00 USD - $199,550.00 USD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD\&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights I Family \& Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

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Technology Business Analyst

Boston, MA, UShybrid

The Technology Business Analyst will research and analyze improvement opportunities for digital marketing properties, conduct workflow analysis, prepare recommendations, and facilitate the implementation of technology solutions that enhance customer engagement and marketing performance. This role is crucial in shaping the future of our digital marketing technology landscape and ensuring that our systems align with marketing objectives and customer experience goals. Position Responsibilities: Requirement gathering : Interpret and document business and functional requirements for digital marketing platforms, CMS, personalization tools, and analytics systems. Workflow Analysis: Research and document issues involving campaign execution, content publishing, and marketing analytics workflows. Solution Development: Analyze data and develop creative solutions for marketing technology; evaluate and recommend solutions aligned with marketing needs and best practices. Process Implementation: Coordinate recommended process changes, enhancements, and product implementations, including test plans to ensure successful implementation. System Mapping: Collaborate with Engineering and Architecture teams to create detailed system maps illustrating data flows between marketing platforms, CRM, and analytics tools. User Story Creation: Translate business and user requirements into Epics, Features, and User Stories. Design Facilitation: Facilitate design sessions with the project implementation team. Collaborates with HCD designers to improve the user experience of the product. Acceptance Criteria Construction: Determine the acceptance testing framework and standards to assess completed projects. Test Case Evaluation: Assist in translating User stories and use cases into test conditions and expected results for product, performance, and user acceptance testing. Required Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field. 3-5 years+ of experience in business systems analysis or a related field. Relevant certifications (e.g., CBAP, PMI-PBA) are a plus. In-depth understanding of business analysis principles and methodologies, and technological systems. Strong familiarity with marketing analytics and reporting tools. Understanding of SEO, GEO, AIO, personalization, and customer data platforms. Experience with digital marketing platforms (e.g., Adobe Experience Cloud, Salesforce Marketing Cloud). Strong understanding of agile methodologies and product management principles. Understanding of system design, analysis, and user testing best practice. Experienced using business analysis tools and techniques. Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Proficiency in translating complex business requirements into technical specifications. Willingness to have decision-making authority, provide professional advice, and take a lead role in process or program execution. Ability to manage multiple priorities and projects simultaneously. Preferred Qualifications: Familiarity with enterprise-level systems and applications. Possesses a growth mindset challenging the status quo, demonstrates willingness to experiment and demonstrates open mindedness and flexibility to change When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. * As part of our global team, we’ll support you in shaping the future you want to see. #LI-JH About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com . Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $90,160.00 USD - $167,440.00 USD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD\&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights I Family \& Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

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Senior Technology Business Analyst

Boston, MA, UShybrid

The Senior Technology Business Analyst will research and analyze improvement opportunities, conduct workflow analysis, prepare recommendations, and facilitate the implementation of technology solutions that meet business needs. This role is crucial in shaping the future of our technology landscape and ensuring that our systems align with business objectives. Position Responsibilities: Requirements Elicitation/Documentation: Interpret and document business and functional requirements. Workflow Analysis: Research and document issues involving workflow procedures and processes. Solution Development: Analyze data and develop creative solutions; evaluate and recommend solutions aligned with business needs and best practices. Process Implementation: Coordinate recommended process changes, enhancements, and product implementations, including test plans to ensure successful implementation. System Mapping: Collaborate with Engineering and Architecture teams to create detailed system maps, illustrating the flow of data, processes, and interactions within existing and proposed systems. User Story Creation: Translate business and user requirements into Epics, Features, and User Stories. Design Facilitation: Facilitate design sessions with the project implementation team. Acceptance Criteria Construction: Determine the acceptance testing framework and standards to assess completed projects. Test Case Evaluation: Assist in translating User stories and use cases into test conditions and expected results for product, performance, and user acceptance testing. Required Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field. 8+ years total IT industry experience 3-5 years+ of experience in business systems analysis or a related field. Relevant certifications (e.g., CBAP, PMI-PBA) are a plus. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Proficiency in translating complex business requirements into technical specifications. Willingness to have decision-making authority, provide professional advice, and take a lead role in process or program execution. Ability to manage multiple priorities and projects simultaneously. Preferred Qualifications: In-depth understanding of business analysis principles and methodologies, and technological systems. Strong understanding of agile methodologies and product management principles. Understanding of system design, analysis, and user testing best practice. Experienced using business analysis tools and techniques. Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels. Familiarity with enterprise-level systems and applications. Possesses a growth mindset challenging the status quo, demonstrates willingness to experiment and demonstrates open mindedness and flexibility to change. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. * As part of our global team, we’ll support you in shaping the future you want to see. #LI-JH About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com . Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $107,450.00 USD - $199,550.00 USD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD\&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights I Family \& Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

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