Operations Manager – Commercial & Turnover Cleaning Services
Company: Lemon Clean Co Location: Indianapolis, IN (On-site / In-field across Greater Indianapolis) Employment Type: Full-time (Salaried, Exempt) Compensation: $52,000/year + Discretionary Performance Bonuses + $150/mo Gas Reimbursement About Lemon Clean Co Founded in 2019, Lemon Clean Co is a tech-driven facility maintenance and turnover cleaning company based in Indianapolis. We specialize in commercial janitorial contracts, high-standard Airbnb/short-term rental turnovers, dedicated linen and laundry services, and rapid-dispatch equipment rentals for hosts across Greater Indianapolis and surrounding areas. We pair hospitality-grade cleanliness with software-enabled scheduling, digital checklists, and real-time quality assurance. We are seeking an organized, proactive Operations Manager to take ownership of day-to-day operations across our team, our facility/office, and our client accounts. Role Overview As Operations Manager, you will wear three essential hats: Staff Leadership, Customer Relationship Management with help of an Assistant, and Office \& Equipment Logistics. Working directly alongside the business owners, you will ensure our field crews are scheduled and equipped, our office and equipment run smoothly, quality standards remain consistently at a 5-star level, and commercial and host clients receive prompt, clear communication. Key Responsibilities 1. Office Management \& Equipment Maintenance Oversight * Office \& Facility Organization: Maintain a clean, organized, and functional central office and staging area for linens, chemicals, and supplies. * Equipment Maintenance Scheduling: Oversee and log preventative maintenance and routine servicing for all company and rental equipment (commercial washers/dryers, vacuums, dehumidifiers, air movers, ozone machines, portable ACs/heaters). * Inventory Control: Monitor supply levels, linen/towel stock, and restock supplies before shortages disrupt field routes. * Rental Coordination: Ensure returned rental equipment is inspected, sanitized, tested, and staged for rapid dispatch to host clients. 2. Staff Management \& Quality Assurance * Lead, schedule, and support a team of field cleaners and laundry staff across Indianapolis. * Conduct random and routine on-site quality audits for short-term rental turnovers and commercial properties to maintain brand standards. * Facilitate onboarding and hands-on training for new hires, emphasizing efficiency, safety, and checklist compliance. * Monitor attendance, time tracking, and team accountability. 3. Customer Management \& Client Success * Serve as the primary operational point of contact for Airbnb hosts, property managers, and commercial facility clients. * Respond promptly to host inquiries, schedule changes, same-day turnover requests, and emergency rental needs * Handle customer feedback or service escalations with professional problem-solving and immediate resolution. * Build relationships that drive long-term client retention and account growth. * Work alongside your assistant on Client Success \& Communication 4. Daily Operational Logistics * Oversee daily scheduling using our field-service software to ensure routes are optimized and shifts are covered. * Manage laundry workflow operations to ensure on-time delivery for turnovers. What We Are Looking For * Experience: 2+ years of supervisory or operations management experience in hospitality, short-term rental operations, residential/commercial cleaning, facility maintenance, or route-based service logistics. * Operational Diligence: Proven track record of maintaining organized facilities, managing physical inventory, and keeping equipment maintenance schedules up to date. * Tech-Savvy: Comfortable adopting and navigating mobile scheduling platforms, digital checklists, messaging apps, and spreadsheet tools. * Organization \& Detail: Ability to juggle shifting schedules, urgent host turnover windows (10 AM – 3 PM), and customer messages without dropping details. * Leadership \& People Skills: Ability to motivate, train, and manage hourly staff with empathy and clear standards. Core Requirements: * Valid driver’s license, clean driving record, and reliable personal vehicle for local site visits. * Must pass a comprehensive background check. * Must provide professional supervisory references upon request. * Legally authorized to work in the United States. Compensation \& Perks * Base Salary: $52,000 per year * Performance Bonus: Discretionary quarterly bonuses based on company performance, account retention, customer review scores, and operational targets. * Monthly Travel Stipend: $150/month gas reimbursement to cover local site audits, supply runs, and field visits. * Paid Time Off (PTO): 2 weeks (10 days) of accrued paid time off to start, plus paid major holidays. * Impact \& Culture: High-autonomy role working directly alongside ownership. Your voice and ideas directly shape how the business operates and scales. (Note: Lemon Clean Co is a mall business and does not currently offer group health or retirement benefits at this time.) How to Apply Apply through this listing with your updated resume. In your application note, briefly share: * One example of how you successfully managed or motivated an hourly service crew. * Your experience managing equipment maintenance, office logistics, or turnover accounts. Pay: $50,000.00 - $52,000.00 per year Benefits: * Flexible schedule * Paid time off Experience: * Management: 1 year (Required) Location: * Indianapolis, IN 46203 (Required) Willingness to travel: * 25% (Required) Work Location: In person