Jobs at Guidewire Software

Software Engineer - Cloud

Summary You will join Guidewire’s Product Development \& Operations (PDO) organization, the team responsible for building and running our secure, scalable, and efficient cloud platform that powers P\&C insurers worldwide. You’ll work in a collaborative, agile environment alongside experienced engineers who will help you grow your skills in cloud, Kubernetes, and modern software engineering practices. Our culture emphasizes curiosity, learning, and continuous improvement. As an early-career Software Engineer – Cloud, you will help design, build, and support components of the Guidewire Cloud Platform on Kubernetes and AWS, with guidance and mentorship from senior engineers. You’ll contribute to microservices, automation, and observability, and you’ll be encouraged to use AI and data-driven insights in your day-to-day work. This role is a strong foundation for a long-term engineering career in cloud and platform development. Job Description What you’ll do Contribute to the design and development of microservices and platform components that power Guidewire Cloud Platform, using Kubernetes and AWS as core technologies. Implement features and fixes in collaboration with senior engineers, following established coding standards, design patterns, and security best practices. Help build and improve tools and automation that support deployment, scaling, monitoring, and maintenance of distributed cloud services. Write and maintain unit, integration, and end-to-end tests to ensure code quality and reliability as part of our CI/CD pipelines. Assist in improving observability through logging, metrics, and tracing to help teams detect, debug, and resolve issues more quickly. Participate in code reviews, design discussions, and agile ceremonies, learning from peers while contributing your own ideas and perspectives. Learn and apply 12-factor app and microservices principles, and help evolve standards for APIs and service integration as you grow in the role. At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes. What you’ll bring Required Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement. Minimum 1 year of professional software engineering experience (or equivalent combination of internships, co-ops, or substantial projects). Proficiency in at least one modern programming language such as Java, Golang, Node.js, or Python. Basic understanding of REST APIs and/or gRPC and how services communicate in a distributed system. Familiarity with Linux and containerization concepts (Docker or similar) and interest in learning Kubernetes. Exposure to at least one major cloud platform (AWS, GCP, or Azure) through coursework, internships, or prior roles. Fundamental knowledge of software engineering best practices: version control (e.g., Git), testing, debugging, and documentation. Strong problem-solving skills, curiosity to learn new technologies, and a collaborative mindset in team environments. Preferred Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. Experience (coursework, projects, or internships) with Kubernetes, Docker, or other container orchestration tools. Familiarity with CI/CD tools and practices (e.g., automated builds,tests, and deployments). Exposure to observability tools (logging, metrics, tracing) and interest in building reliable distributed systems. Experience working in agile teams or participating in team-based software projects. What You Should Know About This Role This position regularly involves pair programming. How our CCS group operates: https://medium.com/guidewire-engineering-blog/a-day-in-the-life-of-a-cloud-common-services-engineer-c67cf3debc57 What the general Interview process will be: https://medium.com/guidewire-engineering-blog/preparing-to-interview-with-guidewire-cloud-common-services-team-7d0697592929 Develop Multi-Tenant Cloud Platform that caters to running all Guidewire applications and services (Refer: https://medium.com/guidewire-engineering-blog/guidewire-cloud-why-hybrid-tenancy-is-the-right-choice-56a0ff176032, https://medium.com/guidewire-engineering-blog/guidewire-cloud-why-hybrid-tenancy-is-the-right-choice-part-2-of-2-ba22c9888bb8 Deeply involved in design and development of GWCP/ATMOS - infrastructure as code using technologies such as EKS (Kubernetes), Terraform, Golang. In addition handle Observability of the Platform (logs, metrics and traces). (Refer: https://medium.com/guidewire-engineering-blog/log-management-and-guidewire-cloud-platform-observability-73a033a34e9a) Your Impact We believe in clarity and setting you up for success. In your first 3–6 months, you will: Learn the Guidewire Cloud Platform architecture and our engineering practices. Pair with more senior engineers to deliver well-scoped features and fixes that improve reliability, performance, and automation. Contribute to test suites, tooling, and documentation that help the team move faster and more safely. As you grow, you’ll take on larger ownership areas within the platform, helping improve our cloud infrastructure, embedding AI into engineering workflows, and contributing to the scalability and resilience our customers depend on. Your work will directly support insurers around the world who run their businesses on Guidewire’s secure, scalable, AI-enabled cloud solutions. What’s in it for you The people we employ give their all, and in return, we offer flexibility wherever we can, such as: Flexible work environment Health and wellness benefits Paid time off programs including volunteer time off Market-competitive pay and incentive programs * Continual development and internal career growth opportunities, including mentorship and access to training on cloud, Kubernetes, and AI tools All new hires participate in our in-person orientation, which helps you build meaningful connections, understand our culture, and quickly align to Guidewire’s mission and customer-focused values. The US base salary range for this full-time position is $107,000 - $161,000 . Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance. Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days. About Guidewire Guidewire is the platform P\&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R\&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Software Engineer - Cloud

Summary You will join Guidewire’s Product Development \& Operations (PDO) organization, the team responsible for building and running our secure, scalable, and efficient cloud platform that powers P\&C insurers worldwide. You’ll work in a collaborative, agile environment alongside experienced engineers who will help you grow your skills in cloud, Kubernetes, and modern software engineering practices. Our culture emphasizes curiosity, learning, and continuous improvement. As an early-career Software Engineer – Cloud, you will help design, build, and support components of the Guidewire Cloud Platform on Kubernetes and AWS, with guidance and mentorship from senior engineers. You’ll contribute to microservices, automation, and observability, and you’ll be encouraged to use AI and data-driven insights in your day-to-day work. This role is a strong foundation for a long-term engineering career in cloud and platform development. Job Description What you’ll do Contribute to the design and development of microservices and platform components that power Guidewire Cloud Platform, using Kubernetes and AWS as core technologies. Implement features and fixes in collaboration with senior engineers, following established coding standards, design patterns, and security best practices. Help build and improve tools and automation that support deployment, scaling, monitoring, and maintenance of distributed cloud services. Write and maintain unit, integration, and end-to-end tests to ensure code quality and reliability as part of our CI/CD pipelines. Assist in improving observability through logging, metrics, and tracing to help teams detect, debug, and resolve issues more quickly. Participate in code reviews, design discussions, and agile ceremonies, learning from peers while contributing your own ideas and perspectives. Learn and apply 12-factor app and microservices principles, and help evolve standards for APIs and service integration as you grow in the role. At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes. What you’ll bring Required Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement. Minimum 1 year of professional software engineering experience (or equivalent combination of internships, co-ops, or substantial projects). Proficiency in at least one modern programming language such as Java, Golang, Node.js, or Python. Basic understanding of REST APIs and/or gRPC and how services communicate in a distributed system. Familiarity with Linux and containerization concepts (Docker or similar) and interest in learning Kubernetes. Exposure to at least one major cloud platform (AWS, GCP, or Azure) through coursework, internships, or prior roles. Fundamental knowledge of software engineering best practices: version control (e.g., Git), testing, debugging, and documentation. Strong problem-solving skills, curiosity to learn new technologies, and a collaborative mindset in team environments. Preferred Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. Experience (coursework, projects, or internships) with Kubernetes, Docker, or other container orchestration tools. Familiarity with CI/CD tools and practices (e.g., automated builds,tests, and deployments). Exposure to observability tools (logging, metrics, tracing) and interest in building reliable distributed systems. Experience working in agile teams or participating in team-based software projects. What You Should Know About This Role This position regularly involves pair programming. How our CCS group operates: https://medium.com/guidewire-engineering-blog/a-day-in-the-life-of-a-cloud-common-services-engineer-c67cf3debc57 What the general Interview process will be: https://medium.com/guidewire-engineering-blog/preparing-to-interview-with-guidewire-cloud-common-services-team-7d0697592929 Develop Multi-Tenant Cloud Platform that caters to running all Guidewire applications and services (Refer: https://medium.com/guidewire-engineering-blog/guidewire-cloud-why-hybrid-tenancy-is-the-right-choice-56a0ff176032, https://medium.com/guidewire-engineering-blog/guidewire-cloud-why-hybrid-tenancy-is-the-right-choice-part-2-of-2-ba22c9888bb8 Deeply involved in design and development of GWCP/ATMOS - infrastructure as code using technologies such as EKS (Kubernetes), Terraform, Golang. In addition handle Observability of the Platform (logs, metrics and traces). (Refer: https://medium.com/guidewire-engineering-blog/log-management-and-guidewire-cloud-platform-observability-73a033a34e9a) Your Impact We believe in clarity and setting you up for success. In your first 3–6 months, you will: Learn the Guidewire Cloud Platform architecture and our engineering practices. Pair with more senior engineers to deliver well-scoped features and fixes that improve reliability, performance, and automation. Contribute to test suites, tooling, and documentation that help the team move faster and more safely. As you grow, you’ll take on larger ownership areas within the platform, helping improve our cloud infrastructure, embedding AI into engineering workflows, and contributing to the scalability and resilience our customers depend on. Your work will directly support insurers around the world who run their businesses on Guidewire’s secure, scalable, AI-enabled cloud solutions. What’s in it for you The people we employ give their all, and in return, we offer flexibility wherever we can, such as: Flexible work environment Health and wellness benefits Paid time off programs including volunteer time off Market-competitive pay and incentive programs * Continual development and internal career growth opportunities, including mentorship and access to training on cloud, Kubernetes, and AI tools All new hires participate in our in-person orientation, which helps you build meaningful connections, understand our culture, and quickly align to Guidewire’s mission and customer-focused values. The US base salary range for this full-time position is $107,000 - $161,000 . Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance. Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days. About Guidewire Guidewire is the platform P\&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R\&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Technical Account Manager

United States - Remote Customer Success/Full time/Remote We are looking for a Technical Account Manager (TAM) to join our Guidewire Customer Success \& Alliances (CSA) organization. The Technical Account Manager will be a remote role in the US and will report to one of our Directors in the Technical Account Management group. We are Guidewire Software, and we're perhaps the best company to work for that you've never heard of. We are proud to be voted a “Top 3” employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We serve the second-largest financial services industry in the world (after banking), worth $2 trillion USD. We build the core applications that companies use to sell insurance policies, settle claims, and bill their customers. We also have a portfolio of products serving the innovative needs of our customers in areas such as data management, digital online portals, and predictive analytics. We serve customers all over the world, helping them handle billions of dollars of business. This is a lucrative and underserved market, and we have grown rapidly through a combination of quality products, excellent service, innovative technology, and a passionate belief in our core values of rationality, collegiality \& integrity. Job Description We’re looking for an experienced resource that can build and maintain strong relationships with our cloud customers, engaging during the customer’s cloud implementation and continuing forward during the path to Production and eventual deployment which commences ongoing production operations. At Guidewire, our TAMs engage throughout the entire customer lifecycle. At the start of a program, we focus on onboarding and technical enablement for key platform features, and partner with customers in the management of the customer’s operational experience with GWCP. As the implementation phase winds down, our TAMs focus on the “path to production” and enabling customers for success in the post-production phase of a customer’s journey. In this capacity they serve as a primary liaison between the customer team and the internal Guidewire organizations to ensure all parties understand and meet their obligations necessary to be successful running the Guidewire Cloud service. In this role you will be an advocate for our customers, while simultaneously advocating the benefits of the service and operating model that defines our cloud service offerings. On a day-to-day basis, you may be involved in areas such as technical feature education and enablement, service management, SLA/SLO management, escalation and incident engagement, cloud infrastructure guidance and optimization, product update planning and execution, and “DevOps” tasks such as build and release management. No matter what task you face on a given day, you will collaborate closely with an impressive team of peers whose primary goal is our customer’s success. We particularly value demonstrated leadership capability and presence, experience working in a Subscription software-as-a-service model, project management experience, excellent organization skills, and negotiation skills. Responsibilities: We live by our core principles of integrity, rationality, and collegiality. Your first responsibility is always to adhere to these principles in everything that you do. This is a customer facing role and a priority is placed on exceptional customer service skills including but not limited to professional communication capability, timely response procedures, and understanding the sense of urgency that is characteristic of enterprise production systems. Understand all aspects of our production operating model(s), and work directly with our customers to ensure they understand and are prepared to successfully operate in our SaaS service-based subscription model. Utilize a foundational knowledge of Guidewire core products and our Cloud Platform(s) to communicate with and enable customers on important technical features. Advocate for the importance of our Cloud standards, and ensure customers understand our recommendations and are executing on those recommendations to optimize their Guidewire solutions. Work with our Cloud Program Management function to ensure our cloud programs are adhering to our defined methodologies and best practices. Once live in Production, take a leadership role alongside the customer and any implementation parties in stabilizing the Guidewire ecosystem and ensuring the customer is prepared to operate within the defined production operations model. Help to define and implement strategies to optimize our operational engagement model for Cloud customers. Assist customers with the incident management process, including escalations and clarifications, ticket hygiene, and sharing of information between Guidewire teams and customer teams when cross-collaboration is required. Provide data and insights on production operational tasks such as SLA management, Guidewire Credit optimization and usage, incident management performance, scheduled maintenance, and comprehension of official technical standards and directives as communicated by Guidewire. Assist customers with the Cloud Update process to ensure they remain compliant with our release standards. Challenge and identify ways to continuously improve our internal service management capabilities by understanding our customers’ unique needs. Ability to clearly communicate functional and technical concepts while working in a remote/distributed environment. Desired Skills/Experience: Preference will be given to candidates that have 4+ years of experience in one or more of the following settings: Work as a Technical Account Manager in a SaaS provider or cloud-based software company Work as a Customer Success Manager across various business settings Work as a Customer Support representative in a technical environment which included working with hardware or software solutions Work within a Customer Support organization focused on SaaS production support/operations Preference will be given to candidates that have 2+ years of applied project experience with Guidewire applications (PolicyCenter, ClaimCenter, BillingCenter, Digital xEngage, Data Management, InsuranceNow) Comfort being in a dynamic role that may not be the same “day to day” Strong command of the English language with excellent communication and interpersonal skills Applied project management experience Demonstrated problem solving skills performed in a time-sensitive environment Proven experience influencing customer behavior and building relationships, both with technical resources and those in business or management roles Ability to quickly triage customer issues and prioritize tasks (i.e., differentiate between production issues and development issues) Experience working with a SaaS “software as a service” offering and understanding key differences versus on-premise software solutions Experience with customer and support systems such as Salesforce, Jira, Google Enterprise, Confluence, and Slack Amazon Web Services (AWS) Practitioner Certification is desired Applied “DevOps” experience is nice to have Requirements: This is a hybrid position that will require travel to a customer location not to exceed 25% travel Bachelors’ Degree (B.S., B.A.) or equivalent from a higher education institution Authorized to work in the United States The US base salary range for this full-time position is $116,000 - $174,000 . Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance. Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days. Interested in this position? About Guidewire Guidewire is the platform P\&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R\&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Senior Business Analyst

Technical Account Manager

United States - Remote Customer Success/Full time/Remote We are looking for a Technical Account Manager (TAM) to join our Guidewire Customer Success \& Alliances (CSA) organization. The Technical Account Manager will be a remote role in the US and will report to one of our Directors in the Technical Account Management group. We are Guidewire Software, and we're perhaps the best company to work for that you've never heard of. We are proud to be voted a “Top 3” employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We serve the second-largest financial services industry in the world (after banking), worth $2 trillion USD. We build the core applications that companies use to sell insurance policies, settle claims, and bill their customers. We also have a portfolio of products serving the innovative needs of our customers in areas such as data management, digital online portals, and predictive analytics. We serve customers all over the world, helping them handle billions of dollars of business. This is a lucrative and underserved market, and we have grown rapidly through a combination of quality products, excellent service, innovative technology, and a passionate belief in our core values of rationality, collegiality \& integrity. Job Description We’re looking for an experienced resource that can build and maintain strong relationships with our cloud customers, engaging during the customer’s cloud implementation and continuing forward during the path to Production and eventual deployment which commences ongoing production operations. At Guidewire, our TAMs engage throughout the entire customer lifecycle. At the start of a program, we focus on onboarding and technical enablement for key platform features, and partner with customers in the management of the customer’s operational experience with GWCP. As the implementation phase winds down, our TAMs focus on the “path to production” and enabling customers for success in the post-production phase of a customer’s journey. In this capacity they serve as a primary liaison between the customer team and the internal Guidewire organizations to ensure all parties understand and meet their obligations necessary to be successful running the Guidewire Cloud service. In this role you will be an advocate for our customers, while simultaneously advocating the benefits of the service and operating model that defines our cloud service offerings. On a day-to-day basis, you may be involved in areas such as technical feature education and enablement, service management, SLA/SLO management, escalation and incident engagement, cloud infrastructure guidance and optimization, product update planning and execution, and “DevOps” tasks such as build and release management. No matter what task you face on a given day, you will collaborate closely with an impressive team of peers whose primary goal is our customer’s success. We particularly value demonstrated leadership capability and presence, experience working in a Subscription software-as-a-service model, project management experience, excellent organization skills, and negotiation skills. Responsibilities: We live by our core principles of integrity, rationality, and collegiality. Your first responsibility is always to adhere to these principles in everything that you do. This is a customer facing role and a priority is placed on exceptional customer service skills including but not limited to professional communication capability, timely response procedures, and understanding the sense of urgency that is characteristic of enterprise production systems. Understand all aspects of our production operating model(s), and work directly with our customers to ensure they understand and are prepared to successfully operate in our SaaS service-based subscription model. Utilize a foundational knowledge of Guidewire core products and our Cloud Platform(s) to communicate with and enable customers on important technical features. Advocate for the importance of our Cloud standards, and ensure customers understand our recommendations and are executing on those recommendations to optimize their Guidewire solutions. Work with our Cloud Program Management function to ensure our cloud programs are adhering to our defined methodologies and best practices. Once live in Production, take a leadership role alongside the customer and any implementation parties in stabilizing the Guidewire ecosystem and ensuring the customer is prepared to operate within the defined production operations model. Help to define and implement strategies to optimize our operational engagement model for Cloud customers. Assist customers with the incident management process, including escalations and clarifications, ticket hygiene, and sharing of information between Guidewire teams and customer teams when cross-collaboration is required. Provide data and insights on production operational tasks such as SLA management, Guidewire Credit optimization and usage, incident management performance, scheduled maintenance, and comprehension of official technical standards and directives as communicated by Guidewire. Assist customers with the Cloud Update process to ensure they remain compliant with our release standards. Challenge and identify ways to continuously improve our internal service management capabilities by understanding our customers’ unique needs. Ability to clearly communicate functional and technical concepts while working in a remote/distributed environment. Desired Skills/Experience: Preference will be given to candidates that have 4+ years of experience in one or more of the following settings: Work as a Technical Account Manager in a SaaS provider or cloud-based software company Work as a Customer Success Manager across various business settings Work as a Customer Support representative in a technical environment which included working with hardware or software solutions Work within a Customer Support organization focused on SaaS production support/operations Preference will be given to candidates that have 2+ years of applied project experience with Guidewire applications (PolicyCenter, ClaimCenter, BillingCenter, Digital xEngage, Data Management, InsuranceNow) Comfort being in a dynamic role that may not be the same “day to day” Strong command of the English language with excellent communication and interpersonal skills Applied project management experience Demonstrated problem solving skills performed in a time-sensitive environment Proven experience influencing customer behavior and building relationships, both with technical resources and those in business or management roles Ability to quickly triage customer issues and prioritize tasks (i.e., differentiate between production issues and development issues) Experience working with a SaaS “software as a service” offering and understanding key differences versus on-premise software solutions Experience with customer and support systems such as Salesforce, Jira, Google Enterprise, Confluence, and Slack Amazon Web Services (AWS) Practitioner Certification is desired Applied “DevOps” experience is nice to have Requirements: This is a hybrid position that will require travel to a customer location not to exceed 25% travel Bachelors’ Degree (B.S., B.A.) or equivalent from a higher education institution Authorized to work in the United States The US base salary range for this full-time position is $116,000 - $174,000 . Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance. Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days. Interested in this position? About Guidewire Guidewire is the platform P\&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R\&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Senior Business Analyst

Senior Business Analyst