Who are we? The Technology Team plays a fundamental part in the business, providing various services to staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm. What is the open position? The Technical Support Analyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. You will work closely with stakeholders and all staff members. You’ll be responsible for logging, managing, and owning incidents and requests, and proactively monitoring their progress. Who are we looking for? A motivated individual with: * A friendly, helpful, and patient personality. * Outstanding communication skills. * Willingness to learn new things every day, research and apply different methods. * Determination and persistence. * Unwavering interest in recent technology advancements. * User experience-first mindset. * Great organisational skills and who is proactive. * Experience with: Microsoft 365; Windows and Mac endpoint devices; Android and iPhone mobile devices * Competency in Microsoft applications: Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, and Outlook * Fundamental understanding of networking and information security principles. What will you be doing? * Being first point of contact for all tech support queries via e-mail, phone or messages. * Identifying users’ needs and solve problems proactively, by suggesting innovative solutions. * Help with reported issues and queries. * Diagnose and resolve technical hardware and software issues. * Identify and escalate incidents where required. * Creating and updating documentation and content on internal knowledgebase and our Intranet. * Participate in planning and implementing continuous improvements to our systems and workflows. * Build and manage excellent working relationships with other departments and all staff members. * Manage purchasing of new hardware, software, licenses, and maintain records on their allocation. * Setting up and maintain AV and conferencing equipment. * Travel within Zone 1 in London to various company locations How will we help you succeed? * Online continuous learning subscription to support your growth and career. * Mentorship within the team to help with obstacles and learn from them together. * An environment where teamplay and individuality are equally cherished. * Opportunities to be directly involved in technical decisions and workflows. * Exposure to all levels of project implementation. Job Types: Full-time, Permanent Benefits: * Company pension * Life insurance * Private medical insurance * Sick pay Work Location: In person
Who We Are Elliott Davis pairs forward-thinking tax, assurance and consulting services with industry-leading workplace culture. Our nine offices — located in the fastest growing cities in the US — are built on a foundation of inclusivity, collaboration, and collective growth. We work daily to provide exceptional service to our people, customers, and our communities. Audit and assurance services are provided by Elliott Davis, LLC (doing business in NC and D.C. as Elliott Davis, PLLC), a licensed CPA firm. The Technical Support Analyst is responsible for providing desktop support and limited desktop administration for the Firm’s in-house employees, contract employees, and remote employees. This person will work with internal clients and peers in the identification, escalation, and resolution of issues, delivery of projects, software/hardware testing, training, and product documentation support. This position is envisioned as an opportunity for an entry-level technology professional with a moderate degree of existing experience, a positive attitude, and a high interest level in technology to provide world-class support and service in an exciting and fast-paced environment. Responsibilities * Maintaining, repairing, and troubleshooting desktop hardware and software packages, as well as mobile desktop hardware and software packages, including devices such as Android and iPhone * Loading workstations for new hires, including desk and office setup with required hardware * Creating documentation such as guides for end-users that describe steps for operating various hardware and software platforms * Helping maintain our firm's internal IT ticketing system, ensuring ticket issues are resolved efficiently and in a timely manner * Working closely with various firm members to answer their technical inquiries, debug issues, and make recommendations * Assist with troubleshooting and resolution of trouble tickets across Firm footprint, including but not limited to: phone support, remote support, onsite support * Document procedures and best practices when necessary Requirements * Bachelor’s degree strongly preferred * Periodic travel is required for projects, training, office relocations, office visits, or to assist other Support Analysts * This is a fulltime in-office role with the ability to work remotely on a limited basis after training * 1-2 years’ professional experience working in IT, tech-support, or related field * Previous customer service experience strongly preferred * Familiarity with technical concepts, practices, and procedures including Active Directory, workstation imaging, and Microsoft System Center * Proactive nature and ability to rely on your experience and judgement to plan and accomplish goals * Excellent written, communication, and social skills * The ability to work both independently and collaboratively with a team * Strong analytical and critical-thinking skills; ability to develop creative solutions * Ability to occasionally lift up to 50 pounds WHY YOU SHOULD JOIN US We believe that when our employees are able to thrive in all facets of life, their work and impact are that much greater. That's Right – All Aspects Of Life, Not Just Your Life As An Employee, Because We Understand That There's Life Beyond Your Job. Here Are Some Of The Ways Our Work Works For Your Life, Your Growth, And Your Well-being * generous time away and paid firm holidays, including the week between Christmas and New Year’s * flexible work schedules * 16 weeks of paid maternity and adoption leave, 8 weeks of paid parental leave, 4 weeks of paid and caregiver leave (once eligible) * first-class health and wellness benefits, including wellness coaching and mental health counseling * one-on-one professional coaching * Leadership and career development programs * access to Beyond: a one-of-a kind program with experiences that help you expand your life, personally and professionally NOTICE TO 3RD PARTY RECRUITERS Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval. Resumes submitted or candidates referred to any employee of Elliott Davis by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail, and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of Elliott Davis. Elliott Davis will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals. Ada Requirements The physical and cognitive/mental requirements and the work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is: * Regularly required to remain in a stationary position; use hands repetitively to operate standard office equipment; and to talk or hear, both in person and by telephone * Required to have specific vision abilities which include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Cognitive/Mental Requirements While performing the duties of this job, the employee is regularly required to: * Use written and oral communication skills. * Read and interpret data, information, and documents. * Observe and interpret situations. * Work under deadlines with frequent interruptions; and * Interact with internal and external customers and others in the course of work.
Opportunity Brunswick Group is seeking an experienced, customer-focused, and solutions-oriented Technical Support Analyst to join our New York office. As part of our global ICT team, you will provide both onsite and remote technical support to ensure reliable, efficient, and secure technology operations across the firm. This is a hands-on role that combines technical expertise with strong communication and service delivery skills, supporting colleagues in New York, across five
Company Description We’ve been helping businesses grow for 35 years. It’s a journey we know well. When Radius started in 1990, we ran a successful SME fuel business in North West England. Today we are a global business services company running in 19 countries across five continents. Our mission is to help companies of all sizes adapt to market changes and take advantage of the opportunities they bring. We are differentiated through our ability to provide fleet and connectivity related products and services in a one-stop shop solution to SMEs, as well as tailored solutions to enterprise level businesses. Job Description The role of Associate Technical Support Analyst is important to us. You’ll sit at the intersection of technology, problem solving, and customer interaction, working as part of a well-established team responsible for building, maintaining and supporting feature-rich platforms across both our Fuel and Electric Vehicle (EV) solutions. We’re seeking someone who enjoys solving real-world problems, prides themselves on service excellence, and can work closely with fast-paced software development teams. If you have a mix of technical knowledge, analytical ability, and strong communications skills, we’d love to hear from you. You’ll be the first point of contact for customers and business users, assisting with product and software-related queries, ensuring a seamless and professional experience through timely responses and clear communication. You’ll apply problem-solving skills and an analytical approach to deliver effective resolutions while upholding excellent customer service standards. This role is based at Emperor Court in Crewe, Cheshire on the basis of a minimum 3 days per week in the office. It's an excellent working environment, with full access to our neighbouring Radius Campus head office facilities. Essential Skills * Analytical \& Problem-Solving Skills: An ability to break down complex issues into manageable steps, identify patterns, perform logical troubleshooting and root cause analysis. * Communication and Interpersonal Skills: Clear, concise verbal and written communication, with an ability to translate technical concepts into user-friendly language. * Exceptional Organisation: Ensure seamless ticket management, prioritisation and time management practices. * Technical Understanding: Develop a deep knowledge of the systems and technologies to support informed decision-making and problem resolution. * Ownership \& Support: Drive service excellence through SLA adherence and provide ongoing business support to ensure long-term value. * Hands-On Involvement: Get involved in key project activities, including training and documentation such as knowledge articles, to enable self-help and improve operational efficiency. What do we expect of you? * A solid technical background, enabling effective communication with development teams. * A team-oriented, collaborative, and resilient mindset with attention to detail and sound judgement when escalating. * Knowledge of SQL, with the ability to run queries to investigate issues, validate data, and support troubleshooting and root cause analysis. * Familiarity with using API testing tools such as Insomnia or Postman to test, validate, and troubleshoot API requests and responses. * Analysis skills, with expertise in gathering and documenting detailed information to inform potential future development. * Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels. * A proactive mindset with robust problem-solving abilities. * Self-motivated and adaptable, thriving in fast-moving environments. * Passionate about learning, growth, and continuous improvement. * Familiarity with frameworks such ITIL. * Understanding of microservices architecture will be an advantage. What can you expect of us? Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions. You’ll also have access to our competitive reward and benefits package, which includes: * Pension * Life assurance * Employee fuel card scheme * Electric Vehicle scheme * Employee assistance programme * Wellness and healthcare assistance via ‘Help@Hand’ by Unum * ‘Cycle to work’ scheme * Free breakfast daily in the office * Free gym access at Radius Campus HQ And you will be part of a modern space in Crewe that will provide you with an outstanding working environment. #LI-TB1 Additional Information Diversity, Equality \& Inclusion at Radius Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support. We also offer: * Global Female Health Policy \& Female Health Champions * Pregnancy Loss and Fertility Treatment Policies * Endometriosis Friendly Employer (UK) * Women-focused gym \& female health events * Mental Health First Aiders * Disability Confident Committed Employer (Level 1) * Race at Work Charter signatory * Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards Corporate Supporter 2025 * Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge. * Give as you earn scheme (payroll giving) and match funding Next Steps If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
About the Company Bridge Partners is the leading growth consultancy for the tech and cloud industry. We help our customers grow through transformative marketing, sales, and partner programs. Our firm is advancing bold commitments to technology, sustainability, accessibility, and inclusion. We are trusted advisors to the world’s most innovative companies, and we lead with purpose—to create opportunity and impact for our clients, our peers, and the communities where we work. We're authentic, inclusive, collaborative, and results oriented. All roles are remote; leadership should expect reasonable travel. We also bring people together occasionally for collaboration and encourage candidates who have proximity to the following hubs to apply: Austin, Dallas, Phoenix, Portland and Missoula, as well as the Bay, SoCal and Washington state. Learn how the real you can make a real impact today at www.bridge.partners/careers . Your role as an Analyst – Technical Support \& Consulting Track At Bridge Partners, our Analysts play a key role in supporting client-facing initiatives while building foundational consulting and technical skills. This entry-level opportunity is ideal for individuals who enjoy solving technical problems and are eager to grow into a consulting career. You’ll work alongside experienced consultants and cross-functional teams to support marketing, business operations, and program delivery—while also serving as a first line of technical support within client environments. While this is a remote role, candidates should be available to work standard business hours of 8:00 AM – 5:00 PM Pacific Time to support client and team collaboration. What You’ll Do * Support execution of client projects across marketing, sales, and business operations * Coordinate tasks, timelines, and deliverables with consultants and stakeholders * Maintain project tracking tools and contribute to reporting, documentation, and communications * Assist with scheduling, stakeholder updates, and content coordination Technical Support Responsibilities * Serve as a first point of contact for system access and tool-related issues * Troubleshoot common issues (account provisioning, permissions, MFA, VPN, collaboration tools) * Partner with client IT teams to track and resolve access tickets * Document recurring issues and create simple how-to guides or knowledge base content * Identify opportunities to improve onboarding, access management, and tool usage processes What We’re Looking For * Bachelor’s degree (or equivalent experience) in business, communications, information systems, or a related field * Strong organization, communication, and time management skills * Interest in both technical support and consulting work * Basic understanding of IT concepts (user access, permissions, authentication, troubleshooting) * Familiarity with Microsoft 365 (Teams, SharePoint), and project tools like Asana or Smartsheet * Ability to problem-solve, ask thoughtful questions, and escalate when needed Bonus: AI \& Emerging Technology Interest * Experience using tools like ChatGPT, Microsoft Copilot, or Google Gemini * Curiosity about applying AI to improve workflows, documentation, and productivity What Sets You Apart * A strong desire to learn and grow in a consulting environment * A service-oriented mindset—you enjoy helping others solve problems * Comfort working in fast-paced, ambiguous environments * Interest in building both technical and business skill sets early in your career Why Join Bridge Partners? You’ll gain hands-on experience across client projects, technical support, and consulting—building a strong foundation for future roles in consulting, operations, or technology. Come join an industry leader and 8-time Best Places to Work award winner! Compensation The hourly pay range for this role is $22 to $25 per hour . The final rate will be determined based on a variety of factors, including the candidate’s relevant work experience, certifications, education, and geographic location. Work Eligibility Applicants must be authorized to work in the United States and must not require employer sponsorship now or in the future. Employees working 20 hours or more per week are eligible for the following benefits: o Medical o Dental o Vision o Health Savings Account o Commuter Plan o Paid Basic Life/AD\&D coverage o Voluntary Life/AD\&D coverage All employees are eligible for: o 401k Matching o Employee Discount Programs o Employee Assistance Program o Training and Development o Bridge Partners Charitable Donation Matching Program o Paid Time Off (PTO) and Holidays At Bridge Partners we live by our values, which include authenticity. We actively seek out and hire employees from diverse backgrounds to add their authentic voice to our company; we succeed when we create space for people from every background, gender, race, age, religion, ability, and orientation. Bridge Partners is an equal-opportunity employer. Due to the high volume of applications, we are not able to respond to every resume we receive. Thank you for your understanding.
Opportunity Brunswick Group is seeking an experienced, customer-focused, and solutions-oriented Technical Support Analyst to join our New York office. As part of our global ICT team, you will provide both onsite and remote technical support to ensure reliable, efficient, and secure technology operations across the firm. This is a hands-on role that combines technical expertise with strong communication and service delivery skills, supporting colleagues in New York, across five
Opportunity Brunswick Group is seeking an experienced, customer-focused, and solutions-oriented Technical Support Analyst to join our New York office. As part of our global ICT team, you will provide both onsite and remote technical support to ensure reliable, efficient, and secure technology operations across the firm. This is a hands-on role that combines technical expertise with strong communication and service delivery skills, supporting colleagues in New York, across five
Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our te