Sr Customer Success Manager Jobs

Sr. Manager, Customer Success Management

From $104,800/yr

About GitHub: GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot. Locations: In this role you can work from Remote, United States Overview: GitHub is seeking a Senior Manager of Customer Success Management to lead a team of Customer Success Managers (CSMs) dedicated to helping our customers achieve their desired outcomes. We are passionate about customer success and the quality of our work. The ideal candidate will have enterprise experience, emerging people leadership skills, and the ability to manage a portfolio of customers within a segment/vertical with complex technical products across the GitHub Platform. This individual will coach team members to guide customers in managing change initiatives by applying knowledge of change management principles. They will establish standard processes for the team to offer feedback and insights, helping customers set and achieve their digital and business transformation goals. The role involves managing, fostering, and leveraging relationships with key partners to drive business results. They guide the team in acting as the voice of the customer by driving new feedback. This role includes people management responsibilities, such as supporting employee development, overseeing project execution, and managing team performance. Responsibilities: Drive, Deliver and Demonstrate Value for Customers: Develop, execute, engage and enable adoption, while building alignment with internal stakeholders, create initiatives to expand product awareness, and identify new growth opportunities for customers. Support escalations, expansion and renewal opportunities. Recruit, Retain, Grow Your Team: Build and manage a pipeline of candidates, uphold a high bar for excellence, proactively manage performance expectations, create and maintain a team-based culture focused on customer outcomes while navigating constant change, and mentor and grow your team of CSMs. Voice of the Customer: Drive alignment and engagement with customers, develop and support mechanisms to share customer feedback with Product, Engineering and Marketing teams, and develop organizational superfans to help evangelize within customer organizations and externally with other GitHub customers. Own \& Report on Key Metrics: Drive product adoption metrics, customer health metrics, revenue retention and growth, and deployment and implementation rates. Qualifications: Required Qualifications: 7+ years experience in customer success management, software adoption management, technical account management, professional services consulting, service delivery management or customer facing program management, executive stakeholder management + OR Bachelor's Degree in Business, Engineering, Technology or related eld AND 5+ years experience in customer success management, software adoption management, technical account management, professional services consulting, service delivery management or customer facing program management, executive stakeholder management + OR Master's Degree in Business, Engineering, Technology or related eld AND 3+ years experience in customer success management, software adoption management, technical account management, professional services consulting, service delivery management or customer facing program management, executive stakeholder management + OR equivalent experience. 6+ months experience leading others, formally or informally (e.g., coordinating work of others, providing guidance or mentorship, and contributing to a team’s operating rhythm and outcomes). 3+ years as a Senior CSM and/or principal and/or team lead experience OR 1+ year(s) formal people management experience. Ability to travel approximately 25%. Preferred Qualifications: Demonstrated ability to manage globally distributed teams across multiple verticals like highly regulated industries (financial services, manufacturing, healthcare \& life sciences, public sector) Strong interpersonal and communication skills, especially when working with internal teams, especially across the revenue organization. Experience working in the software development or DevOps domains. Experience with CSP (Customer Success Platform) and CRM tools / solutions. Experience leveraging AI powered solutions for CSM engagements. Experience with executive stakeholder management Compensation Range: The base salary range for this job is USD $104,800.00 - USD $278,000.00 /Yr. In addition, this role also has the opportunity to earn sales incentives. On target earnings (OTE) is based on a 80/20 base salary/sales incentive. These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. GitHub Leadership Principles: GitHub values Customer-obsessed Ship to learn Growth mindset Own the outcome Better together Diverse and inclusive Manager fundamentals Model Coach Care Leadership principles Create clarity Generate energy Deliver success Who We Are: GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub. Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms. Join us, and let’s change the world, together. EEO Statement: GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Sr Customer Success Manager

Sr. Customer Success Manager (Remote)

NOTE: This is a 100% remote role with travel required to visit customers. Ideal candidates will be located in MST or PST. Who We Are: At QA, we believe the future belongs to organizations that learn fast, build real capability, and apply new skills at speed and scale. QA is a global leader in technology and digital skills development, trusted by more than 4,000 organizations and over one million learners worldwide. As the largest tech training provider in the UK and a rapidly expanding force in the U.S., we offer a full suite of scalable learning solutions—from digital, on‑demand content to immersive instructor‑led training (ILT). Our programs span cloud, data, AI, cybersecurity, software, e‑commerce, digital marketing, and the broader commercial skills today’s enterprises need to compete. Backed by CVC Capital Partners, QA combines the stability of a long‑established global business with the agility and energy of a high‑growth U.S. team. With 4,500 employees worldwide and 80 employees across the United States, we bring both global scale and a startup‑like pace as we build our U.S. presence. This is a chance to be part of something big, with room to make immediate impact. Learn more at QA.com. Role Overview: You will be the main owner of strategic client accounts responsible for developing strong multi-threaded relationships, platform adoption \& learning content consumption, customer satisfaction, revenue retention, and growth via expansion leads and advocacy initiatives. You will be responsible for setting up curriculums and programs with these clients, so need to have a curiosity and interest in our content, product offerings and how these solve for client needs. You should be able to define and communicate clients’ digital skills gaps and training goals and act as an expert in the digital landscape and be able to talk to clients with authority around the training that we provide. You will also need to demonstrate that you can lead on program design to ensure high engagement rates of our products and content, to drive value and success. You will need to demonstrate an analytical and creative mindset to finding solutions that drive success and high engagement rates across our client base. The Sr. CSM will embed themselves in the client organization as a trusted/strategic advisor, deepening relationships with program owners, sponsors, advocates, and key subject matter experts to achieve success goals and prove ROI. Key Responsibilities: Client Onboarding \& Training: Facilitate effective onboarding and training for new users. Customer Success Strategy: Develop and deploy customer success strategies tailored to client needs. Understand customers’ business value drivers and success criteria to develop account plans that achieve mutual success. Learning Strategy: Define and communicate clients’ digital skills gaps and training goals and act as an expert in the technical \& digital landscape and be able to talk to clients with authority around the training that we provide. Set up curricula in partnership with the Go-to-Market Consultancy Team. Relationship Management: Embed yourself as a strategic advisor, build rapport and understand needs for all key stakeholders up and across all relevant functions. Leads Business Reviews and regular meetings to drive success and measurable outcomes that prove ROI. Platform Adoption: Drive license activation and high engagement with our product and content. Value Management: Proactively manage and demonstrate value for our clients through data-driven storytelling and consultative selling. Revenue Retention \& Renewals: Manage revenue retention and ensure high net and gross retention rates. Growth Strategy: Partner with Account Executives to identify and pursue expansion opportunities. Financial Management: Understand and navigate enterprise dynamics, budgeting cycles, procurement processes, forecast revenue attainment, and have a gap plan to address potential revenue churn. Key Performance Indicators: Gross Retention Rate (GRR) Net Retention Rate (NRR) Customer Success Qualified Leads (CSQL) Customer Retention Adoption Metrics Satisfaction \& ROI Impact Ideal Candidate Profile: Experience: Proven track record in onboarding, driving user adoption, developing mutual success plans, managing revenue retention and renewals. Experience with expansion leads and partnering on growth strategies. Skills: Strong in proactive value management, consultative selling, and creating business cases for executives, renewal negotiations, and qualifying expansion lead opportunities. Has gravitas, poise, passion and an executive presence when engaging with senior leaders. Knowledge: Foundational familiarity with Cloud Platform, Cyber Security, IT Service Management, Dev Ops, E-Commerce to engage with Technology, Product and Marketing functional leaders about learning goals. Curiosity \& Learning: Demonstrable proof of recent learning (e.g., vendor certification, university course). Analytical with a data-driven mindset. Background: We’re looking for individuals who may bring any combination of the following: Preferred experience in the EdTech space, such as Udemy, Coursera or Pluralsight. Experience managing customer relationships in IT, Product, Engineering, Marketing, and/or Learning \& Development functions. Experience from top tech companies like Amazon, Microsoft, or Google (or their partners). SaaS providers such as Rackspace, VMware/Broadcom, or Digital Ocean. SaaS companies in the EdTech space, such as Udemy or Pluralsight. Consulting firms like Big 5, either as a past customer, or if you worked for them, particularly in software development, DevOps, or solution architecture. Managed services experience with a media/marketing agency. Why Join Us? Be part of a growing team in a startup-like environment within a larger established company. Work on the cutting edge of tech-enabled learning and development solutions. Collaborate with Fortune 500 clients and drive real business outcomes. You’re excited to make an impact on people and business transformation. Compensation 70% base /30% variable. Variable tiered payout based on revenue retention target achievement. CSMs generate expansion leads (CSQLs), receiving % of expansion deal value (uncapped). Travel Visit customers monthly. Employee Benefits 4 weeks of vacation per year, that goes up to 5 weeks after 2 years 5 sick days 2 volunteer days 3 professional development days 12 US holidays 3% match on the 401k, that goes up to 4% after two years, no vest Medical, dental and vision through Cigna and Guardian - basic plans paid by the company for the employee, there is an employee contribution if premium plan is chosen and/or family members added FSAs, HSA (with one medical plan), supplemental insurances $30/month cell phone reimbursement $200 equipment stipend every two years Pre-tax commuter benefits to those based out of NYC office Diversity \& Inclusion We pride ourselves on being an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, socio-economic background, neuro-diversity, education, or any other basis prohibited by applicable law.

Sr. Customer Success Manager

Who We Are: CrashPlan® provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. With its comprehensive backup and recovery capabilities for data stored on servers, on endpoint devices, and in SaaS applications, CrashPlan's solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide. From ransomware recovery and breaches to migrations and legal holds, CrashPlan's suite of products ensures the safety and compliance of your data without disruption. What You Will Be Doing: We are seeking a Senior Customer Success Manager to own and drive outcomes for a portfolio of strategic and enterprise customers. This role is responsible for building trusted relationships, ensuring customers realize ongoing value from our platform, and driving retention and expansion. As a senior individual contributor, you will operate as a strategic advisor to customers, proactively managing risk, aligning solutions to business objectives, and collaborating cross-functionally to deliver an exceptional customer experience. Day In The Life: Customer Relationship \& Success Management Own the end-to-end customer lifecycle for a portfolio of strategic and enterprise accounts Develop and execute customer success plans aligned to customer business goals, advocating for customer needs internal and ensuring timely follow-through Serve as the primary point of contact and trusted advisor for assigned customers, building strong relationships with customer stakeholders at multiple levels Adoption, Retention \& Expansion Drive product adoption and value realization through proactive engagement Monitor customer health, usage, and risk indicators; take action to prevent churn Partner with Sales on renewals and expansion opportunities Cross-Functional Collaboration Partner with Technical Account Managers, Support, Solutions Engineering, Product, and Sales teams to resolve customer challenges or progress renewals Coordinate escalations and ensure effective communication and resolution Provide structured customer feedback to influence product and experience improvements Process \& Continuous Improvement Maintain accurate customer data, success plans, and activity tracking in CRM and CS tools Contribute to playbooks, best practices, and scalable success motions Mentor junior CSMs and contribute to team knowledge sharing Who You Are: Required Qualifications: Bachelor's degree in Business Administration, Management, Communications, Marketing, Information Systems, or a related field - or equivalent relevant experience 5+ years of experience in Customer Success, Account Management, or related customer-facing roles in B2B SaaS Proven experience managing enterprise or strategic customer relationships Experience presenting, demonstrating technical solutions Strong ability to drive retention, adoption, and customer satisfaction outcomes Preferred Qualifications: Excellent communication and stakeholder management skills Experience supporting enterprise and/or strategic SaaS customers Familiarity with technically complex products and CRM platforms Experience working with data protection and data compliance solutions Experience partnering cross-functionally, particularly with Sales and Product teams NOTE - We are only considering remote candidates in the following states: AL, AZ, CA, CO, FL, GA, IL, MA, MD, MI, MN, NC, NJ, NY, OH, SC, TX, VA, WA, WI The total compensation for this position (on target earnings ) is $140,000 - $175,000 / year. This position is eligible for a variable bonus plan based on assigned targets, in addition to a full range of benefits. Final compensation will be dependent on various factors relevant to the position and the candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. CrashPlan values workplace diversity and ensuring an environment of mutual respect. Employment opportunities are available to all applicants without regards to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. We believe that diversity and inclusion are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are proud to be an equal opportunity employer.

Sr. Customer Success Manager

Sr. Customer Success Manager

Sr. Customer Success Manager II

Amplitude is the leading AI analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com. As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude's Commitment to Diversity Equity \& Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. About The Role \& Team -------------------------- \ This position will support customers in India, Australia, and Southeast Asia. The person must be located in Bangalore, India. \ The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude's customers. As a Customer Success Manager for our APJ region, you are responsible for making sure that our customers are successful in achieving their product goals. As a dedicated resource on a hybrid portfolio of Emerging Enterprise and Enterprise customers across the APJ region, you will lead the process for understanding the most meaningful business challenges of the product executives you partner with. You will have the opportunity to work with both innovative digital-first brands and more traditional companies looking to embrace a data-driven future and have a significant impact on Amplitude's Customer Success strategy. You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers. As a Customer Success Manager, you will: Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansions Identify and develop relationships with client executives that include VPs, C-suite officers, founders and CEOs Plan and deliver value-based business reviews with customer executives Regularly monitor your portfolio's account health to discover opportunities to help customers realize maximum value from Amplitude Develop customized success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with Amplitude Project-manage the customer journey using internal and external resources as needed Partner with our Professional Services team to ensure a successful onboarding process, answer ad-hoc business/strategy questions, and share methodologies and insights Leverage your Amplitude product expertise along with customer use-case knowledge to derive valuable insights You'll be a great addition to the team if you have: Proven ability to program-manage software adoption within a range of customer company sizes: track record for helping companies accelerate product adoption, influence collaboration, and promote opportunities for growth A customer-focused mentality, along with passion and curiosity for our customers' businesses and is needed to get to better business outcomes Strong technical aptitude with the ability to quickly learn and articulate complex products and concepts, combined with business acumen to understand revenue growth drivers within enterprise organizations Experience in fast-scaling SaaS environments where rapid growth and changing needs are frequent Familiarity with product analytics, data storytelling, and digital optimization Demonstrated ability to collaborate effectively with cross-functional teams such as Sales, Professional Services, and Support to deliver a seamless customer experience and drive product adoption Experience with leading EBRs (Executive Business Reviews) that are data-driven and outcome-focused At a minimum, you need to have: 3+ years of prior experience in a Customer Success / Account Management role 2+ years working with mid-market SaaS customers Experience handling approximately 60-80 customers with a book value of $4-6M Willingness to meet regularly in person with local customers, travel to see customers in other cities at least once/month, and visit the APAC HQ in Singapore up to quarterly. By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice. Staying Safe - Protect Yourself From Recruitment Fraud We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.*

Sr Customer Success Manager

Sr. Manager, Customer Success Management

From $104,800/yr

About GitHub: GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot. Locations: In this role you can work from Remote, United States Overview: GitHub is seeking a Senior Manager of Customer Success Management to lead a team of Customer Success Managers (CSMs) dedicated to helping our customers achieve their desired outcomes. We are passionate about customer success and the quality of our work. The ideal candidate will have enterprise experience, emerging people leadership skills, and the ability to manage a portfolio of customers within a segment/vertical with complex technical products across the GitHub Platform. This individual will coach team members to guide customers in managing change initiatives by applying knowledge of change management principles. They will establish standard processes for the team to offer feedback and insights, helping customers set and achieve their digital and business transformation goals. The role involves managing, fostering, and leveraging relationships with key partners to drive business results. They guide the team in acting as the voice of the customer by driving new feedback. This role includes people management responsibilities, such as supporting employee development, overseeing project execution, and managing team performance. Responsibilities: Drive, Deliver and Demonstrate Value for Customers: Develop, execute, engage and enable adoption, while building alignment with internal stakeholders, create initiatives to expand product awareness, and identify new growth opportunities for customers. Support escalations, expansion and renewal opportunities. Recruit, Retain, Grow Your Team: Build and manage a pipeline of candidates, uphold a high bar for excellence, proactively manage performance expectations, create and maintain a team-based culture focused on customer outcomes while navigating constant change, and mentor and grow your team of CSMs. Voice of the Customer: Drive alignment and engagement with customers, develop and support mechanisms to share customer feedback with Product, Engineering and Marketing teams, and develop organizational superfans to help evangelize within customer organizations and externally with other GitHub customers. Own \& Report on Key Metrics: Drive product adoption metrics, customer health metrics, revenue retention and growth, and deployment and implementation rates. Qualifications: Required Qualifications: 7+ years experience in customer success management, software adoption management, technical account management, professional services consulting, service delivery management or customer facing program management, executive stakeholder management + OR Bachelor's Degree in Business, Engineering, Technology or related eld AND 5+ years experience in customer success management, software adoption management, technical account management, professional services consulting, service delivery management or customer facing program management, executive stakeholder management + OR Master's Degree in Business, Engineering, Technology or related eld AND 3+ years experience in customer success management, software adoption management, technical account management, professional services consulting, service delivery management or customer facing program management, executive stakeholder management + OR equivalent experience. 6+ months experience leading others, formally or informally (e.g., coordinating work of others, providing guidance or mentorship, and contributing to a team’s operating rhythm and outcomes). 3+ years as a Senior CSM and/or principal and/or team lead experience OR 1+ year(s) formal people management experience. Ability to travel approximately 25%. Preferred Qualifications: Demonstrated ability to manage globally distributed teams across multiple verticals like highly regulated industries (financial services, manufacturing, healthcare \& life sciences, public sector) Strong interpersonal and communication skills, especially when working with internal teams, especially across the revenue organization. Experience working in the software development or DevOps domains. Experience with CSP (Customer Success Platform) and CRM tools / solutions. Experience leveraging AI powered solutions for CSM engagements. Experience with executive stakeholder management Compensation Range: The base salary range for this job is USD $104,800.00 - USD $278,000.00 /Yr. In addition, this role also has the opportunity to earn sales incentives. On target earnings (OTE) is based on a 80/20 base salary/sales incentive. These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. GitHub Leadership Principles: GitHub values Customer-obsessed Ship to learn Growth mindset Own the outcome Better together Diverse and inclusive Manager fundamentals Model Coach Care Leadership principles Create clarity Generate energy Deliver success Who We Are: GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub. Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms. Join us, and let’s change the world, together. EEO Statement: GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Sr. Program Manager I - Customer Success Programs

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the sa

Sr. Customer Success Manager

Sr. Customer Success Manager II

Amplitude is the leading AI analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com. As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude's Commitment to Diversity Equity \& Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. About The Role \& Team -------------------------- \ This position will support customers in India, Australia, and Southeast Asia. The person must be located in Bangalore, India. \ The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude's customers. As a Customer Success Manager for our APJ region, you are responsible for making sure that our customers are successful in achieving their product goals. As a dedicated resource on a hybrid portfolio of Emerging Enterprise and Enterprise customers across the APJ region, you will lead the process for understanding the most meaningful business challenges of the product executives you partner with. You will have the opportunity to work with both innovative digital-first brands and more traditional companies looking to embrace a data-driven future and have a significant impact on Amplitude's Customer Success strategy. You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers. As a Customer Success Manager, you will: Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansions Identify and develop relationships with client executives that include VPs, C-suite officers, founders and CEOs Plan and deliver value-based business reviews with customer executives Regularly monitor your portfolio's account health to discover opportunities to help customers realize maximum value from Amplitude Develop customized success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with Amplitude Project-manage the customer journey using internal and external resources as needed Partner with our Professional Services team to ensure a successful onboarding process, answer ad-hoc business/strategy questions, and share methodologies and insights Leverage your Amplitude product expertise along with customer use-case knowledge to derive valuable insights You'll be a great addition to the team if you have: Proven ability to program-manage software adoption within a range of customer company sizes: track record for helping companies accelerate product adoption, influence collaboration, and promote opportunities for growth A customer-focused mentality, along with passion and curiosity for our customers' businesses and is needed to get to better business outcomes Strong technical aptitude with the ability to quickly learn and articulate complex products and concepts, combined with business acumen to understand revenue growth drivers within enterprise organizations Experience in fast-scaling SaaS environments where rapid growth and changing needs are frequent Familiarity with product analytics, data storytelling, and digital optimization Demonstrated ability to collaborate effectively with cross-functional teams such as Sales, Professional Services, and Support to deliver a seamless customer experience and drive product adoption Experience with leading EBRs (Executive Business Reviews) that are data-driven and outcome-focused At a minimum, you need to have: 3+ years of prior experience in a Customer Success / Account Management role 2+ years working with mid-market SaaS customers Experience handling approximately 60-80 customers with a book value of $4-6M Willingness to meet regularly in person with local customers, travel to see customers in other cities at least once/month, and visit the APAC HQ in Singapore up to quarterly. By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice. Staying Safe - Protect Yourself From Recruitment Fraud We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.*

Sr. Customer Success Manager (Remote)

NOTE: This is a 100% remote role with travel required to visit customers. Ideal candidates will be located in MST or PST. Who We Are: At QA, we believe the future belongs to organizations that learn fast, build real capability, and apply new skills at speed and scale. QA is a global leader in technology and digital skills development, trusted by more than 4,000 organizations and over one million learners worldwide. As the largest tech training provider in the UK and a rapidly expanding force in the U.S., we offer a full suite of scalable learning solutions—from digital, on‑demand content to immersive instructor‑led training (ILT). Our programs span cloud, data, AI, cybersecurity, software, e‑commerce, digital marketing, and the broader commercial skills today’s enterprises need to compete. Backed by CVC Capital Partners, QA combines the stability of a long‑established global business with the agility and energy of a high‑growth U.S. team. With 4,500 employees worldwide and 80 employees across the United States, we bring both global scale and a startup‑like pace as we build our U.S. presence. This is a chance to be part of something big, with room to make immediate impact. Learn more at QA.com. Role Overview: You will be the main owner of strategic client accounts responsible for developing strong multi-threaded relationships, platform adoption \& learning content consumption, customer satisfaction, revenue retention, and growth via expansion leads and advocacy initiatives. You will be responsible for setting up curriculums and programs with these clients, so need to have a curiosity and interest in our content, product offerings and how these solve for client needs. You should be able to define and communicate clients’ digital skills gaps and training goals and act as an expert in the digital landscape and be able to talk to clients with authority around the training that we provide. You will also need to demonstrate that you can lead on program design to ensure high engagement rates of our products and content, to drive value and success. You will need to demonstrate an analytical and creative mindset to finding solutions that drive success and high engagement rates across our client base. The Sr. CSM will embed themselves in the client organization as a trusted/strategic advisor, deepening relationships with program owners, sponsors, advocates, and key subject matter experts to achieve success goals and prove ROI. Key Responsibilities: Client Onboarding \& Training: Facilitate effective onboarding and training for new users. Customer Success Strategy: Develop and deploy customer success strategies tailored to client needs. Understand customers’ business value drivers and success criteria to develop account plans that achieve mutual success. Learning Strategy: Define and communicate clients’ digital skills gaps and training goals and act as an expert in the technical \& digital landscape and be able to talk to clients with authority around the training that we provide. Set up curricula in partnership with the Go-to-Market Consultancy Team. Relationship Management: Embed yourself as a strategic advisor, build rapport and understand needs for all key stakeholders up and across all relevant functions. Leads Business Reviews and regular meetings to drive success and measurable outcomes that prove ROI. Platform Adoption: Drive license activation and high engagement with our product and content. Value Management: Proactively manage and demonstrate value for our clients through data-driven storytelling and consultative selling. Revenue Retention \& Renewals: Manage revenue retention and ensure high net and gross retention rates. Growth Strategy: Partner with Account Executives to identify and pursue expansion opportunities. Financial Management: Understand and navigate enterprise dynamics, budgeting cycles, procurement processes, forecast revenue attainment, and have a gap plan to address potential revenue churn. Key Performance Indicators: Gross Retention Rate (GRR) Net Retention Rate (NRR) Customer Success Qualified Leads (CSQL) Customer Retention Adoption Metrics Satisfaction \& ROI Impact Ideal Candidate Profile: Experience: Proven track record in onboarding, driving user adoption, developing mutual success plans, managing revenue retention and renewals. Experience with expansion leads and partnering on growth strategies. Skills: Strong in proactive value management, consultative selling, and creating business cases for executives, renewal negotiations, and qualifying expansion lead opportunities. Has gravitas, poise, passion and an executive presence when engaging with senior leaders. Knowledge: Foundational familiarity with Cloud Platform, Cyber Security, IT Service Management, Dev Ops, E-Commerce to engage with Technology, Product and Marketing functional leaders about learning goals. Curiosity \& Learning: Demonstrable proof of recent learning (e.g., vendor certification, university course). Analytical with a data-driven mindset. Background: We’re looking for individuals who may bring any combination of the following: Preferred experience in the EdTech space, such as Udemy, Coursera or Pluralsight. Experience managing customer relationships in IT, Product, Engineering, Marketing, and/or Learning \& Development functions. Experience from top tech companies like Amazon, Microsoft, or Google (or their partners). SaaS providers such as Rackspace, VMware/Broadcom, or Digital Ocean. SaaS companies in the EdTech space, such as Udemy or Pluralsight. Consulting firms like Big 5, either as a past customer, or if you worked for them, particularly in software development, DevOps, or solution architecture. Managed services experience with a media/marketing agency. Why Join Us? Be part of a growing team in a startup-like environment within a larger established company. Work on the cutting edge of tech-enabled learning and development solutions. Collaborate with Fortune 500 clients and drive real business outcomes. You’re excited to make an impact on people and business transformation. Compensation 70% base /30% variable. Variable tiered payout based on revenue retention target achievement. CSMs generate expansion leads (CSQLs), receiving % of expansion deal value (uncapped). Travel Visit customers monthly. Employee Benefits 4 weeks of vacation per year, that goes up to 5 weeks after 2 years 5 sick days 2 volunteer days 3 professional development days 12 US holidays 3% match on the 401k, that goes up to 4% after two years, no vest Medical, dental and vision through Cigna and Guardian - basic plans paid by the company for the employee, there is an employee contribution if premium plan is chosen and/or family members added FSAs, HSA (with one medical plan), supplemental insurances $30/month cell phone reimbursement $200 equipment stipend every two years Pre-tax commuter benefits to those based out of NYC office Diversity \& Inclusion We pride ourselves on being an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, socio-economic background, neuro-diversity, education, or any other basis prohibited by applicable law.

Sr. Customer Success Manager - London, UK

Sr. Customer Success Manager

Sr. Customer Success Manager

Who We Are: CrashPlan® provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. With its comprehensive backup and recovery capabilities for data stored on servers, on endpoint devices, and in SaaS applications, CrashPlan's solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide. From ransomware recovery and breaches to migrations and legal holds, CrashPlan's suite of products ensures the safety and compliance of your data without disruption. What You Will Be Doing: We are seeking a Senior Customer Success Manager to own and drive outcomes for a portfolio of strategic and enterprise customers. This role is responsible for building trusted relationships, ensuring customers realize ongoing value from our platform, and driving retention and expansion. As a senior individual contributor, you will operate as a strategic advisor to customers, proactively managing risk, aligning solutions to business objectives, and collaborating cross-functionally to deliver an exceptional customer experience. Day In The Life: Customer Relationship \& Success Management Own the end-to-end customer lifecycle for a portfolio of strategic and enterprise accounts Develop and execute customer success plans aligned to customer business goals, advocating for customer needs internal and ensuring timely follow-through Serve as the primary point of contact and trusted advisor for assigned customers, building strong relationships with customer stakeholders at multiple levels Adoption, Retention \& Expansion Drive product adoption and value realization through proactive engagement Monitor customer health, usage, and risk indicators; take action to prevent churn Partner with Sales on renewals and expansion opportunities Cross-Functional Collaboration Partner with Technical Account Managers, Support, Solutions Engineering, Product, and Sales teams to resolve customer challenges or progress renewals Coordinate escalations and ensure effective communication and resolution Provide structured customer feedback to influence product and experience improvements Process \& Continuous Improvement Maintain accurate customer data, success plans, and activity tracking in CRM and CS tools Contribute to playbooks, best practices, and scalable success motions Mentor junior CSMs and contribute to team knowledge sharing Who You Are: Required Qualifications: Bachelor's degree in Business Administration, Management, Communications, Marketing, Information Systems, or a related field - or equivalent relevant experience 5+ years of experience in Customer Success, Account Management, or related customer-facing roles in B2B SaaS Proven experience managing enterprise or strategic customer relationships Experience presenting, demonstrating technical solutions Strong ability to drive retention, adoption, and customer satisfaction outcomes Preferred Qualifications: Excellent communication and stakeholder management skills Experience supporting enterprise and/or strategic SaaS customers Familiarity with technically complex products and CRM platforms Experience working with data protection and data compliance solutions Experience partnering cross-functionally, particularly with Sales and Product teams NOTE - We are only considering remote candidates in the following states: AL, AZ, CA, CO, FL, GA, IL, MA, MD, MI, MN, NC, NJ, NY, OH, SC, TX, VA, WA, WI The total compensation for this position (on target earnings ) is $140,000 - $175,000 / year. This position is eligible for a variable bonus plan based on assigned targets, in addition to a full range of benefits. Final compensation will be dependent on various factors relevant to the position and the candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. CrashPlan values workplace diversity and ensuring an environment of mutual respect. Employment opportunities are available to all applicants without regards to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. We believe that diversity and inclusion are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are proud to be an equal opportunity employer.

Sr Customer Success Manager

Sr. Customer Success Manager

Sr. Program Manager I - Customer Success Programs

$100,257 - $151,650/yr

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the sa

Sr Customer Success Manager

Sr. Customer Success Manager

Sr. Customer Success Manager - London, UK

Sr. Program Manager I - Customer Success Programs

From $300/yr

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the sa

Sr. Program Manager I - Customer Success Programs

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the sa

Sr. Program Manager I - Customer Success Programs

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the sa

Sr. Program Manager I - Customer Success Programs

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the sa

Sr. Program Manager I - Customer Success Programs

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the sa

Sr. Program Manager I - Customer Success Programs

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the sa