Senior Designer Experience Design Jobs

Senior Customer Experience Designer

From $11/yr

About Optics11 Optics11 is a fast-growing high-tech company based in Amsterdam, developing advanced fiber optic sensing systems for the most demanding environments. Our technology detects the earliest signs of failure in critical assets – from high-voltage energy infrastructure to subsea and defense applications – and gives our customers precise, real-time data they can act on. The Role As Senior Customer Experience Designer you will build a deep understanding of the use of both our hardware and software we supply to our defense partners and clients. You will be at the forefront of exploring, researching, and shaping the experiences that define our products, ensuring our unique technology not only meets but anticipates user needs across the complex, high-stakes defense industry. You will be part of the Product team in Underwater Security and work closely with Product Management, R&D, Engineering, Data science, Software, Sales, Projects and Application Engineering teams. In your role no two weeks will look the same. You might join an Application Engineer in the field, interview technicians, map a maintenance journey, test a demo flow, or work with Product and R&D to turn customer insights into practical hardware and software improvements. You will own how we understand and improve the end-to-end customer experience, ensuring real user needs guide decisions across technical, product and commercial teams. Within your first 6–12 months, you will establish a shared, evidence-based view of our customers through clear personas, journey maps, research practices and a structured insight repository. You will identify key experience gaps, introduce repeatable ways to validate new ideas and translate customer needs into product priorities—reducing development risk and helping us deliver technology customers can trust in demanding, high-stakes environments. Key Responsibilities • Lead customer and user research by planning and conducting qualitative, quantitative, and field studies across installation, operation, and maintenance, translating findings into product and design decisions. For example, by joining our application engineers in the field to do research • Own customer journey and service design by mapping end-to-end customer experiences and supporting internal processes, designing repeatable hardware and software demo flows, and facilitating workflow validation with responsible teams. • Develop personas and manage customer insights by leading the persona lifecycle, maintaining a central research repository, providing reusable research frameworks, and synthesizing learnings collected across the organization. • Translate customer needs into product solutions by creating product/service blueprints, journey maps, experience maps, prototypes, and workflow diagrams, and by collaborating with Product and R&D on hardware and software recommendations. • Validate and measure customer experience outcomes by testing whether features meet defined user needs and success criteria before and • Master’s degree in engineering or design, or equivalent experience. • 5+ years of experience in Customer / User Experience Research, with a proven track record of conducting research in technical fields, preferably in defense, or similar industries. • Strong understanding of both hardware and software products, particularly in complex and regulated environments, e.g., industrial environments. • Proficiency in qualitative and quantitative research methods and tools, with the ability to translate data into actionable insights. • Excellent verbal and written communication skills, capable of conveying research findings to both technical and non-technical stakeholders. • Demonstrated critical thinking, adaptability to challenges, and a problem-solving mindset to creatively address user pain points. • Proficiency in industry standard tooling for user experience research and visualization such as Jira Product Discovery, Dovetail, Miro, Figma • Willingness to travel and do field research. • Drivers’ license B (or international equivalent) Nice to Have • Experience in defense industry or another industrial high-tech / high compliance environment • Experience in design leadership, system architecture, and design quality management • Proficiency in Dutch language is a plus Security screening You'll be working with clients in the defense and security sectors, obtaining a Certificate of No Objection issued by the AIVD (Dutch General Intelligence and Security Service) is mandatory. This means you will need to undergo a security screening. For more information, please check: https://english.aivd.nl/topics/s/security-screening Find more English Speaking Jobs in Netherlands on Arbeitnow

Senior Designer, User Experience

From $90,000/yr

Agency Weber Shandwick Job Function Digital Products Job Subfunction Product Design and UX Job Description Senior UX/UI Designer Who are Flipside? We are Flipside—a creative digital design and technology studio, producing best-in-class solutions for an eye-popping client list of global and national brands. We reside in the sweet spot where strategy and creativity meet high-tech delivery, enjoying the best of both worlds. We are a closely-knit creative team supported by a vast global network. Role And Responsibilities We're looking for a Senior UX/UI Designer who is, first and foremost, a visual craftsperson — someone who sets a high bar for what polished, on-brand digital design looks like. You bring strong UX instincts to every project combined with visually stunning UI: bold visuals, sophisticated typography, and an eye for the detail that separates good from great. You'll design enterprise websites, mobile applications (iOS and Android), and omnichannel campaigns across multiple clients and sectors, partnering with strategists, analysts, developers, account leads, and project managers throughout a project’s entirety. You present with confidence, take critique well, and make the work better every round. What You Bring Experience \& Portfolio * 4–6 years of total experience, including 2+ years in an agency setting * A portfolio that demonstrates exceptional visual design quality, conceptual range, and strategic thinking across web, mobile, and digital campaign work * Proven experience shipping design across a range of touchpoints: enterprise websites, campaign microsites, mobile applications, web applications, and social campaigns Visual Design \& UI * Mastery of visual design fundamentals: typography, hierarchy, color, spacing, and layout * Extensive experience building and contributing to design systems that scale across web, mobile, and digital channels * Ability to define or extend a brand’s visual language into digital design systems * A strong command of information design: shaping complex content to be scannable, understandable, and navigable UX \& Strategy * Solid understanding of UX principles, interaction design patterns, and information architecture * Familiarity with web accessibility standards (WCAG 2.1 AA) and the ability to apply them in practice * Experience with user research methods, including usability testing, stakeholder interviews, and competitive analysis * Ability to define and apply user personas, journeys, and flows to inform design decisions Tools * Mastery of Figma, including components, auto-layout, variables, and prototyping * Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) * Proficiency in Microsoft Office (Word, PowerPoint) and Apple Keynote for client-ready presentations Mindset \& Working Style * Self-directed and resilient — you manage multiple workstreams without dropping quality or communication * An articulate presenter: you can walk a room through your rationale and hold your own with senior stakeholders * Collaborative by nature: you give actionable feedback, elevate your teammates, and push the work forward Bonus Skills (nice To Have, Not Required) * Motion design and animation * Illustration or custom iconography * Photoshoot art direction * Hands-on experience designing for AI-driven interfaces or XR environments $90,000 - $120,000 Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance. Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice. Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice For US Job Seekers It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F. , $90,000 - $120,000

Senior Designer, Experience Design

Job Title Senior Designer, Experience Design About OX The Office of Experience (OX) is a full-service digital agency helping companies excel at every moment of interface they have with their customers. OX’s human-centered philosophy and multidisciplinary approach integrate strategy, design and technology to help organizations reinvent their business and rapidly bring new experiences, products and messages to market. In an era of unprecedented disruption, OX is built to transform. Position Description As a Senior Designer on OX's Experience Design Team, you'll design the digital products, platforms and experiences our clients' customers use every day: enterprise websites, e-commerce, portals, apps and the design systems behind them. You pair strong visual craft with product and experience design thinking: you can take an ambiguous brief, understand the business goal and the user need behind it, map the flows, prototype, test and carry the solution all the way to a polished, build-ready experience. You own meaningful workstreams with light oversight, present and defend your work with clients, and partner closely with UX, content, strategy and engineering. You also use AI tools as a natural part of how you work: to explore wider, prototype sooner and spend more of your time on the decisions that matter. Responsibilities \& Duties * Own end-to-end design for features, flows and products, from discovery and concepting through high-fidelity UI, prototyping and developer handoff * Translate business goals, user research and data into clear design decisions, and articulate the “why” behind every solution * Partner with UX on journeys, task flows and information architecture, then bring them to life with strong visual and interaction design * Build interactive prototypes in Figma (and code or AI-assisted tools where they help) to test ideas early and align stakeholders * Contribute to and extend design systems (components, patterns, tokens and documentation) with consistency, accessibility and scale in mind * Design responsive, accessible (WCAG 2.1 AA) experiences across web, mobile and emerging touchpoints, with a working understanding of how they get built * Partner with engineering through build: annotated specs, design QA and pragmatic trade-offs that protect the experience * Extend brand identities into digital products, including UI systems, motion and interaction, so the experience feels unmistakably like the client * Present work to clients, including senior stakeholders, and help facilitate working sessions and workshops alongside creative leadership * Use AI tools thoughtfully across your workflow (research synthesis, ideation, content exploration and rapid prototyping) and share what works with the team * Mentor Designers and peers through critique, feedback and example Required Experience * 6+ years of digital design experience, including at least 2–3 years as a functioning senior level designer focused on product, UX/UI or experience design, ideally in an agency, consultancy or in-house product team * A portfolio of shipped digital products or platforms that shows your process, including problem framing, flows, iteration and outcomes, rather than just final screens * Expert-level Figma skills (components, variants, auto layout, prototyping, shared libraries); amongst other modern tools \& software * Strong visual design fundamentals: typography, layout, color, hierarchy and interaction detail * Solid grounding in UX principles, usability heuristics and accessibility standards * Experience designing within, contributing to or building a design system * Working knowledge of front-end realities (responsive layouts, HTML/CSS, component-based development) and comfort collaborating closely with developers * Confidence presenting and rationalizing work to clients and cross-functional teams * Hands-on curiosity about AI-enabled design tools and how they're changing the craft Nice to Have * Experience planning or running usability tests and user interviews * Motion and interaction design skills (e.g., After Effects, Lottie, Rive) * Prototyping in code or with AI-assisted builders (e.g., Figma Make, v0, Claude, et al.) * A content design or UX writing sensibility * Experience with complex B2B, e-commerce or enterprise platforms * Familiarity with analytics, A/B testing or experimentation tools * Shown knowledge of ecommerce and/or design support to larger platforms What Success Looks Like * Craft \& Quality: Your work is polished, near launch-ready and consistent with the system, and you hold a high bar without being asked. * Ownership \& Complexity: You run a product area or workstream end to end with light oversight, and the scope you're trusted with keeps growing. * Process \& Problem-Solving: You move from a messy brief to a tested, defensible solution by exploring widely, prioritizing well and following through. * Collaboration \& Communication: UX, content, engineering and clients see you as a trusted partner who makes the work clearer, not more complicated. * Impact \& Influence: You raise the bar for the designers around you and help shape outcomes for the client and for OX. Where This Role Can Go Positioned at the apex of OX's unified design framework, the Senior Designer role serves as a natural launchpad for your career trajectory. We offer support and guidance for your career track and how to accomplish your goals of your career. Location Chicago-area candidates strongly preferred. We are a remote company with access to co-working spaces within downtown Chicago. Some commuting will be expected.