Senior Business Analyst - Lesaka (FinTech)
We’re Hiring: Senior Business Analyst Location: Gauteng Business Unit: Merchant Division Department: CRM Reports to: Head of CRM Employment Type: Permanent * Role Purpose The Senior Business Analyst is responsible for leading complex business analysis, driving operational optimisation, and ensuring alignment between CRM initiatives and broader Merchant Division strategy. This role owns: * Complex requirements elicitation and validation * Deep‑dive process analysis and optimisation * Strategic business alignment across CRM and Merchant Division * Documentation, modelling, reporting, and analytical governance * Mentorship of junior analysts and implementation oversight This is a senior analytical leadership role focused on transforming business operations, improving efficiency, and enabling data‑driven decision‑making across the CRM function. Key Responsibilities Requirements \& Process Analysis * Elicit, analyse, and validate requirements for large‑scale business projects * Conduct end‑to‑end process reviews, identify inefficiencies and risks, and recommend improvements * Support data‑driven decision‑making through structured analysis and insight Strategic Alignment \& Collaboration * Partner with executives, managers, and cross‑functional teams to align CRM initiatives to business needs * Ensure requirements and solutions directly support merchant growth strategies * Facilitate workshops, requirement sessions, and strategic planning activities Documentation \& Reporting * Create detailed documentation, business cases, process maps, and analytical reports * Build models and artefacts to support implementation planning * Maintain analytical standards, governance, and traceability Leadership \& Mentorship * Mentor junior business analysts * Support execution, implementation, and change management for approved recommendations * Promote analytical excellence across the CRM department Experience \& Qualifications Minimum Requirements * Bachelor’s degree in Business, IT, or related field * 5+ years of Business Analysis experience * Advanced skills in tools such as SQL, BPMN, or equivalent * Strong analytical, problem‑solving, and documentation capability Preferred * Certifications such as CBAP * Experience leading analysis on large‑scale CRM, fintech, or payments systems Our Values At Lesaka Merchant, we are guided by four core values: ✔ Entrepreneurial Spirit – We innovate boldly and act with ownership ✔ Integrity – We operate with honesty, trust, and transparency ✔ Collective Wisdom – We collaborate and leverage shared expertise ✔ Bias to Action – We deliver with urgency, discipline, and focus Preference will be made to support EE / AA measures. Ready to Transform Business Operations at Lesaka? If you are passionate about advanced analysis, operational optimisation, and driving high‑impact CRM transformation — we’d love to meet you. Apply now — or share this opportunity with an exceptional Senior Business Analyst! #Hiring #BusinessAnalyst #SeniorBusinessAnalyst #CRM #ProcessOptimisation #FintechJobs #Lesaka #MerchantDivision #DataAnalysis #BusinessTransformation