Chief Operating Officer

At Sunrise Family Credit Union, we are deeply proud of our history with the local education system and our small, ongoing opportunities to give back to our community. With $132 million in assets, we operate with a dedicated, close\-knit team focused on delivering high\-quality, member\-centric financial services. We are looking for an operationally minded executive to protect our legacy, champion our members, and 132optimize our day\-to\-day business functions. **Position Overview** Are you a hands\-on, strategic leader who thrives on turning vision into operational reality? We are seeking a Chief Operating Officer (COO) to oversee our daily internal business and retail delivery systems. As our COO, you will act as the operational bridge between our frontline staff and executive leadership, ensuring our branches and digital platforms run seamlessly, securely, and efficiently. **What You Will Do**  Lead Retail Delivery: Direct daily operations for our physical branches and fostering a culture of exceptional member service.  Modernize Digital Channels: Manage and enhance online banking, mobile apps, and payment rails (ACH, wires, debit cards) to keep us competitive.  Ensure Airtight Compliance: Partner with regulators to maintain strict compliance with NCUA, BSA/AML, and Regulation E guidelines.  Manage Technology \& Vendors: Assist our IT infrastructure and critical thirdparty vendor relationships to ensure robust cybersecurity and platform uptime.  Drive Process Innovation: Continuously audit internal workflows to eliminate friction, automate manual tasks, and reduce overhead costs. **What We Are Looking For**  Experience: 5–7\+ years of progressive operational leadership within a financial institution (credit union experience highly preferred).  Education: Bachelor’s degree in Business Administration, Finance, or a related field. Graduate of a credit union management school (CUES/CUNA) is a major plus.  Compliance Savvy: Strong working knowledge of NCUA operational regulations, deposit compliance, and risk management.  Leadership Style: A strategic visionary, who is a collaborative, visible mentor who loves coaching small teams and isn't afraid to roll up their sleeves during peak times. **Why Choose Sunrise Family?**  Community First: Work for an organization that actively gives back and maintains a proud, deep relationship with local educators and families.  Impact: At a $132M asset size, your decisions directly shape the future of our credit union and the financial well\-being of our members.  Competitive Rewards: We offer a comprehensive executive compensation package, including robust health benefits, retirement matching, and professional development opportunities. **Ready to Lead Our Operations?** If you are a driven operational leader ready to make a meaningful community impact, we want to hear from you! Send your resume and cover letter directly to Jeff Rabanus, CEO at: *jrabanus@sunrisefamilycu.org* Sunrise Family Credit Union is an Equal Opportunity Employer. Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Health insurance * Life insurance * Paid time off * Professional development assistance * Retirement plan * Tuition reimbursement * Vision insurance Experience: * Credit Union Operation: 5 years (Required) Ability to Commute: * Bay City, MI 48706 (Preferred) Work Location: In person