Marketing Communications Manager

**Help members navigate meaningful change** Join Teachers Mutual Bank Limited as a Marketing Communications Manager and help members understand and confidently navigate important service and operational changes. This 12\-month fixed\-term role is based in Barangaroo, Sydney, with a hybrid arrangement requiring 50% office attendance. Embedded within a transformation project team, you'll bring together brand, marketing, regulatory and service communications to create clear, timely and member\-friendly experiences. **Why this role matters** Clear communication is essential when members experience change. You'll translate complex information into practical, engaging content that helps people make informed decisions while supporting regulatory obligations and protecting trust in a member\-owned bank. You'll represent communications within the wider project environment, working closely with project managers, product teams, compliance specialists and project leadership. Your contribution will help ensure member communications are accurate, coordinated and delivered at the right time. **What you'll gain** This is an opportunity to influence communications across a significant transformation while working at the intersection of brand, member experience, regulation and change. You'll have autonomy to manage communications activity end to end, with visibility across a broad range of stakeholders and customer journeys. Tuesday is the project team's core office day, with other office attendance shaped by workshops and project activity. **What you'll do** * Plan and deliver communication projects end to end * Turn complex information into accessible member communications * Develop brand, marketing, regulatory and service content * Refresh existing content using TMBL's tone of voice * Coordinate reviews, approvals and delivery deadlines * Support stakeholders throughout content development and delivery **What you'll bring** **Essential** * A degree in communications, marketing, public relations or a related field * Strong experience across marketing communications, corporate affairs or related disciplines * Demonstrated experience within financial services or another regulated industry, such as telecommunications or healthcare * Strong copywriting and editing skills, with the ability to work within an established brand and house style * Experience translating complex information into clear customer or member communications * An understanding of compliance, governance and regulatory deadlines * The ability to work autonomously while collaborating with project, product, risk, legal, compliance and member\-facing teams * Sound judgement when balancing accuracy, empathy and delivery timeframes **Nice to have** * Banking or broader financial services experience * Experience within a mutual or member\-owned organisation * Change communications experience * Knowledge of Australian financial services regulation and conduct expectations * Experience producing regulatory and member\-facing communications Relevant writing examples or a writing assessment may form part of the recruitment process. If you bring much of this experience but not all of it, we'd still encourage you to apply. **About TMBL** Teachers Mutual Bank Limited is one of Australia's largest mutual banks. For 60 years, we've been helping Australians achieve their financial goals while staying true to our purpose: banking for good. As a 100% member\-owned bank, our profits are reinvested to benefit our members, communities and the causes that matter most. Our commitment to social and environmental impact is embedded in everything we do \- from the products and services we offer to the way we support our people and communities. We're proud to be a Certified B Corp, reflecting our commitment to high standards of social and environmental performance, transparency and accountability. Across our five retail brands, we support more than 280,000 members, including many working in education, emergency services and healthcare \- people who make a difference in communities every day. When you join our bank, you'll become part of a values\-led organisation where passion, excellence, growth and sustainability guide the way we work. Together, we're creating an inclusive culture, delivering great member experiences, and proving that banking can be a force for good. **How to apply** Please click the APPLY button and follow the prompts. For a confidential conversation, please contact Talent@tmbl.com.au. *Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd*