Legal Mail Project Manager

**Project Manager** **Overview** As a Project Manager, you will run the projects end to end and hold the delivery machinery that keeps them moving. Working inside a programme and reporting to its leads, you will take the coordination load off them: project plans, roadmaps, timelines, task hygiene, and a straight, evidenced answer on programme health at any point. This requires strong project management experience, enough technical fluency to hold your own with engineering partners, and the judgement to tailor a methodology to how a client actually works rather than applying one wholesale. **Responsibilities** * **Project Leadership \& Delivery** * Lead and manage projects from initiation through to delivery, ensuring alignment with programme priorities and business goals. * Own the roadmap for the project, coordinating with engineering and Business Technology partners on delivery rather than handing the roadmap to them. * Oversee all phases of the project lifecycle, including planning, execution, monitoring and closure. * Maintain project and task management systems so that status is accurate and current without needing to be reconstructed. * Define, track and report on project benefits, and manage resource forecasting so projects are appropriately staffed and supported. * **Cross\-Functional Collaboration** * Collaborate with engineering, product, legal, compliance, operations and vendor teams to ensure successful delivery. * Facilitate clear communication and coordination across teams, supporting stakeholder engagement and alignment. * Hold the boundary between the technical roadmap owned by engineering partners and the project roadmap owned by the programme. * Mediate and resolve conflicts among stakeholders or project contributors to maintain momentum. * **Change Management \& Continuous Improvement** * Lead change initiatives, including stakeholder engagement, communication and training, to support adoption of new processes or systems. * Drive process optimisation and continuous improvement across the project portfolio. * Record decisions, dependencies and lessons learned in a form that travels — so that agreements reached in a meeting are durable and available to those who were not in the room. * Support the development of junior team members and project contributors. * **Reporting, Compliance \& Risk Management** * Communicate project status, risks and outcomes to leadership and senior stakeholders, enabling informed decision\-making. * Provide health reporting on a regular cadence, including RAG status, delivery confidence and escalation of items at risk. * Proactively manage project risks, issues and dependencies, developing mitigation strategies as required. * Ensure project activity complies with relevant standards. **Essential** * Project management certification at PMP or PRINCE2 level, with Agile certification. * Strong working knowledge of different delivery methodologies (e.g. agile, waterfall), and the judgement to adapt rather than apply one rigidly. * Bias toward driving delivery rather than producing artefacts, while keeping decisions and dependencies properly recorded. * Technical background sufficient to engage credibly with engineering partners and to understand and optimise business processes. * Strategic thinking and the ability to align projects with programme vision. * Experience in resource management and project forecasting. * Excellent communication, leadership and stakeholder management skills. * Strong organisational skills and the ability to manage multiple concurrent projects in a fast\-paced environment. * Proven ability to lead change initiatives and support user adoption. * Conflict resolution and mediation skills. * Proficiency with project and task management tools and reporting dashboards. * Experience coaching and mentoring team members. **Desirable** * Experience working within legal operations, compliance, or regulated environments * Understanding of legal, regulatory and compliance frameworks, or willingness to learn \#LI\-EU