Salon Director

***Job Summary*** The New York Flagship Director is responsible for achieving and exceeding the New York Salon’s goals and ambitions. The Director will build both short, medium, and long\-term action plans to further develop business potential. The Director is expected to set the standard for the world in terms of sales, client experience and operational excellence. The Flagship Director will have oversight of the 4 key business functions: Sales \& High Jewelry Development, Client Experience \& Development, Operations \& Team Development \& HR. ***Key Duties, Responsibilities and Accountabilities*** **Sales \& High Jewelry Development** * Develop sales plan, phasing, and related action plans. * Achieve \& exceed annual sales budget. * Deliver accurate monthly \& weekly sales projections * Maintain pending sales data and ensures timely invoicing and delivery * Mentor, coach, and support the Sales Manager \& Sales Executives in the development and execution of strategic action plans to achieve sales goals * In charge of the seamless operation of the Sales Floor and that all parties: Sales Management, Sales Executives \& Sales Assistants are trained and purposefully leveraged to achieve Salon Sales ambitions * Oversee client development program as well as other sales, marketing, CRM and customer service initiatives, ensuring all company goals are met. * Develop meaningful plans for VIP and High Jewelry Development **Client Experience \& Development** * Responsible for consistently delivering the NY Flagship client experience standard and continuously working to elevate the level of excellence and setting the standard for the world * Ensure Flagship clients \& prospects receive outstanding service, and all customer issues are resolved in a timely manner and exceed customer's expectations. * Lead client treatment strategy and implementation for the NY Salon and ensures that proper programs are in place to build relationships and sales results * Partner with Marketing team to develop relevant tools, events, and client treatment opportunities as a key part of the NY client development strategy. Responsible for vetting client list and ensuring that sales and client objectives are met. * In charge of developing local network, partnerships, prospects, and opportunities to build visibility and relevance of the Salon within the NY area * Develop and promotes the Harry Winston image within the community * Manage client entertainment and ensure that related budgets are strategically leveraged * Oversee VIP client treatment **Operations** * Monitors sales professional and customer feedback and product sell\-through reports and has frequent dialogue with the Merchandising department to advocate for optimal store inventory and merchandise assortments for the business needs. * In partnership with Sales Manager, regularly discusses and gathers product needs, missed opportunities, and wish\-lists and regularly shares feedback with the Merchandise planning team. * Ensures that merchandising is beautiful, impeccable, and compliant with HW directives and standards. * Oversee and ensure compliance of back\-office retail requirements that ensure smooth flow of the sales process, including all related documentation such as invoicing and sales tax compliance. * Ensures that all systems related processes and reporting related to daily sales and operations are executed with accuracy: * Sales invoicing and credit issuing * Client data entry * Daily sales flash \& accounting document submission * Inventory tracking and stock reconciliation * Repair management * Merchandising transfers and Logistics * Quality Assurance * Makes certain HW Policy is complied with in day\-to\-day business. * Oversees daily floor counts and ensure accuracy and adherence to company policy. * Responsible for ensuring compliance with all policies and procedures from Retail Operations to Finance to Security \& loss prevention. * Ensures that the Operations team is aligned on the Salon goals and ambitions and is working to seamlessly support the sales \& client experience objectives. * Supervises the efficient operation of the vault, the daily opening / closing procedures. * Ensures the team complies with all Security related requirements in all Salon areas. * Has oversight of all daily, monthly, and yearly inventory reconciliation. * Ensures that the operations team is on top of all inbound and outbound transfers and that all requests are responded to and acted on in a timely manner and that all business needs are met. **Team Development \& HR:** * Manages salon Team (Sales, Sales Support, Operations \& HJ) in all aspects * Oversees the Salon schedule ensuring business needs are met * Responsible for making sure all members of the team understand their role, scope and objectives, company policies and are given the appropriate training to be successful and deliver expected results * Leads performance \& talent management processes for the Salon with direct oversight of Managers, Sales Executives \& HJ Director * Recruits and onboards new staff members and develops succession plans for key roles * Leads monthly meetings with each Sales Executive to ensure sales objectives are being met, and plans are in place for future success * Hosts weekly and monthly team meetings to ensure all salon functions are aligned on objectives and are working together towards success * Manages the HJ Director and supports him in achieving his sales and client development ambitions ***Job Qualifications*** * Strong luxury retail background (minimum 10 years) * Strong management \& leadership skills * Strong communication \& relationship skills * Strong resolution \& analytical skills * Gemstone, jewelry and timepiece knowledge * Bachelor's degree