Talent Pool: UX Designer MMH260714-23

Role Purpose To monitor and enhance user satisfaction with various solutions, systems and platforms by improving usability, accessibility and experience. **Requirements** Qualification: * Degree or Equivalent in Business Management (Advantageous) * Grade 12/ Matric Certificate **Experience** * 3\-5 years of UX design experience. * Experience designing complex solutions for complete digital environments (preferred). * Experience in UX software such as InVision, Axure, Balsamiq etc. preferred with HTML5, CSS3 and JavaScript skills. * Project management experience. **Knowledge** * Knowledge of different UX Design practices * Knowledge of storyboarding \& Persona's for UX purposes * Knowledge of and experience working with design software such as Adobe Suite, Figma etc. * Familiarity with interaction design and information architecture * Knowledge of HTML/CSS; JavaScript (preferred) Duties and Responsibilities **Internal Process** * Collaborate with product managers and business stakeholders to confirm business objectives and define user objectives and flows. * Build wireframes and convert wireframes into a working prototype. * Collaborate with technical leads in order to design innovative \& engaging user experiences within platform constraints and technical limitations. * Facilitate user testing and evaluate user feedback to further improve the concept or existing products. * Work closely with the development and QA teams to ensure successful implementation of the specified designs. * Propose further research, testing and designs based on user needs. * Plan, prioritise, coordinate, and conduct the execution, and synthesis of user research and/ or usability testing. * Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats. * Drive persona, archetype, or mindset development, user journey/flow creation, and task analysis, with intermediate experience. * Design and specify user interfaces and information architecture using participatory and iterative design techniques, of requirements discovery. * Produce user requirements specifications, personas, storyboards, scenarios, flowcharts, design prototypes, and design specifications. * Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually. * Manage the UX design process, drive decisions, track issues, and assist in estimating resource needs and schedules. * Work closely with the Systems and Technology teams to ensure that design specifications are implemented. * Operate in cross\-functional teams; including Learning Design, Project Management, and IT to enhance the user experience. * Provide clear, articulate rationale for design choices and approach. * Improve systems by studying current practices; designing modifications. * Recommend controls by identifying problems; writing improved procedures. * Apply a functional understanding of coding in order to best create a seamless journey through the interface of a product. * Build storyboards to conceptualize designs to accurately convey project plans to stakeholders. * Create surveys for research through various media platforms to gather feedback on user's ease of use and satisfaction interfacing on company websites and products. * Design the aesthetics to be implemented within a website or product, from the layout menus and drop\-down options to colors and fonts allowing for interface edits as needed. * Analyze customer responses and website data to examine high traffic web pages and determine why certain web pages perform better. * Enhance the user experience by creating seamless navigation through various digital programs and interfaces within the business. **Client Services** * Provide expertise and advice to clients and stakeholders. * Develop and maintain productive and collaborative working relationships with peers and stakeholders. * Contribute to continuous innovation through the development, sharing, and implementation of new ideas. * Take ownership for driving career development. **People** * Develop and maintain productive and collaborative working relationships with peers, clients and stakeholders. * Positively influence and participate in change initiatives. * Continuously develop own expertise in terms of professional, industry and legislation knowledge. * Contribute to continuous innovation through the development, sharing and implementation of new ideas. * Take ownership for driving career development. * Effectively manage time and ensure optimal productivity. * Ensure technical product and legislative knowledge is always current in order to propose the most relevant and innovative client solutions and comply with governance requirements. * Be self\-confident, self\-motivated and relentlessly pursue targets and goals. **Finance** * Identify solutions to enhance cost\-effectiveness and increase operational efficiency. * Provide input into the risk identification processes and communicate recommendations in the appropriate forum. \-346021296