Customer Success Manager

About A freight forwarder, specializing in business operations, client service delivery, and strategic partnership management for enterprise accounts. Main Responsibilities **Operational Alignment:** Develop and distribute standard operational workflows, address service deviations, and serve as the key escalation point for operational issues. **Client Success \& Experience:** Monitor performance metrics, gather client feedback, and drive continuous improvement projects to optimize service delivery and operational efficiency. **Account Strategy \& Support:** Partner with senior account leaders on account planning, project bidding, contract updates, and executive business reviews. **Analytics \& Reporting:** Track key business metrics, analyze account performance, and deliver custom reporting on trends and operational outcomes. **Process \& Tool Adoption:** Promote the use of internal technology platforms, support solution design, and refine process workflows. Requirements **Experience:** 3–5 years of account management or operations experience in freight forwarding, logistics and or transportation industry **Education:** Bachelor's degree or equivalent experience preferred. **Technical \& Analytical Skills:** Proficiency with CRM systems, data reporting tools, and office productivity software. **Core Competencies:** Strong verbal and written communication skills, high attention to detail, strong problem\-solving capabilities, and the ability to work cross\-functionally. Kate Chang Chu Yan **EA Licence No:** 25S2789\|EA Personnel Reg: R25129471 Hyan Consulting is a boutique recruitment agency dedicated to connecting exceptional talent with stellar organisations.