Dynamics 365 Business Analyst

### **Job Information** Date Opened 01/09/2026 Job Type Contract Industry Financial Services City Johannesburg State/Province Gauteng Country South Africa Zip/Postal Code 2000 ### **Job Description** **Discovery \& Requirements Gathering** * **Understand current systems**: Analyse how Sage is currently used, including financial processes, customer data, and integrations. * **Stakeholder interviews**: Engage with finance, sales, support, and IT to understand pain points, workflows, and expectations. * **Gap analysis**: Compare current Sage functionality with Dynamics 365 and identify gaps, overlaps, or improvements. **Documentation \& Planning** * **Document business requirements**: Define detailed functional and non\-functional requirements for the new system. * **Process mapping**: Create "as\-is" and "to\-be" business process flows. * **Define data migration strategy**: Work with technical teams to determine which data from Sage will move to Dynamics and how (format, structure, volume, etc.). **Solution Design Support** * **Support system design**: Collaborate with stakeholders to shape the CRM to meet business needs. * **Recommend modules \& customizations**: Advise which Dynamics 365 modules to use and where customization or Power Platform extensions might be needed. * **Security \& compliance**: Help define roles, access levels, and ensure compliance with data governance policies **Migration \& Integration Oversight** * **Coordinate data migration efforts**: Validate migrated data for accuracy and completeness. * **Define integration points**: Help identify and document integration needs between Dynamics, Azure services, and any other business systems. **Testing \& Training** * **Support UAT (User Acceptance Testing)**: Create test cases, coordinate testing sessions, gather feedback, and drive defect resolution. * **Training facilitation**: Help prepare training materials and support onboarding of users to the new system. **Change Management \& Post\-Go\-Live Support** * **Change readiness**: Help manage change impacts and assist in communication plans. * **Go\-live support**: Provide hands\-on support during and after go\-live to address issues, gather feedback, and ensure business continuity ### **Benefits** **Ideal Skills/Experience** * Strong knowledge of **Dynamics 365 CRM (finance and ERP)** * Understanding of **Azure services** (e.g., Logic Apps, Azure Functions) for integrations * Experience with **data migration projects** * Familiarity with **financial processes and ERP concepts** (to understand Sage)