Legal Mail Project Manager

**Project Manager** **Overview** As a Project Manager, you will run the projects end to end and hold the delivery machinery that keeps them moving. Working inside a programme and reporting to its leads, you will take the coordination load off them: project plans, roadmaps, timelines, task hygiene, and a straight, evidenced answer on programme health at any point. This role requires strong project management experience, enough technical fluency to hold your own with engineering partners, and the judgement to tailor a methodology to how a client actually works rather than applying one wholesale. **Responsibilities** - Project Leadership \& Delivery - Lead and manage projects from initiation through to delivery, ensuring alignment with programme priorities and business goals. - Own the roadmap for the project, coordinating with engineering and Business Technology partners on delivery rather than handing the roadmap to them. - Oversee all phases of the project lifecycle, including planning, execution, monitoring and closure. - Maintain project and task management systems so that status is accurate and current without needing to be reconstructed. - Define, track and report on project benefits, and manage resource forecasting so projects are appropriately staffed and supported. - Cross\-Functional Collaboration - Collaborate with engineering, product, legal, compliance, operations and vendor teams to ensure successful delivery. - Facilitate clear communication and coordination across teams, supporting stakeholder engagement and alignment. - Hold the boundary between the technical roadmap owned by engineering partners and the project roadmap owned by the programme. - Mediate and resolve conflicts among stakeholders or project contributors to maintain momentum. - Change Management \& Continuous Improvement - Lead change initiatives, including stakeholder engagement, communication and training, to support adoption of new processes or systems. - Drive process optimisation and continuous improvement across the project portfolio. - Record decisions, dependencies and lessons learned in a form that travels — so that agreements reached in a meeting are durable and available to those who were not in the room. - Support the development of junior team members and project contributors. - Reporting, Compliance \& Risk Management - Communicate project status, risks and outcomes to leadership and senior stakeholders, enabling informed decision\-making. - Provide health reporting on a regular cadence, including RAG status, delivery confidence and escalation of items at risk. - Proactively manage project risks, issues and dependencies, developing mitigation strategies as required. - Ensure project activity complies with relevant standards. **Essential** - Project management certification at PMP or PRINCE2 level, with Agile certification. - Strong working knowledge of different delivery methodologies (e.g. agile, waterfall), and the judgement to adapt rather than apply one rigidly. - Bias toward driving delivery rather than producing artefacts, while keeping decisions and dependencies properly recorded. - Technical background sufficient to engage credibly with engineering partners and to understand and optimise business processes. - Strategic thinking and the ability to align projects with programme vision. - Experience in resource management and project forecasting. - Excellent communication, leadership and stakeholder management skills. - Strong organisational skills and the ability to manage multiple concurrent projects in a fast\-paced environment. - Proven ability to lead change initiatives and support user adoption. - Conflict resolution and mediation skills. - Proficiency with project and task management tools and reporting dashboards. - Experience coaching and mentoring team members. **Desirable** - Experience working within legal operations, compliance, or regulated environments - Understanding of legal, regulatory and compliance frameworks, or willingness to learn