People & Systems Coordinator

**The Role** * An opportunity has arisen for a People \& Systems Coordinator to join an established HR function, with a particular focus on HR systems management, data integrity and process improvement. * The position plays a central role in the effective operation and ongoing development of CIPHR, the company's HR information system. Responsibilities include system administration, troubleshooting, reporting, user support and identifying opportunities to improve functionality, streamline processes and enhance the overall user experience. * Beyond the day\-to\-day maintenance of the system, the role requires a proactive approach to understanding how HR processes operate, resolving issues and implementing practical improvements that support both employees and managers. * Alongside the systems focus, the position encompasses a range of HR operational activities, including employee lifecycle administration, onboarding, payroll coordination, contractual changes and benefits administration. Additional responsibilities include supporting company communications and general site administration. * This is a varied role in a busy and supportive HR team, with plenty of opportunities to get involved in different areas of the business. Priorities can change quickly, so you’ll need to be organised, adaptable and comfortable juggling several tasks, while still maintaining a high level of accuracy and service. * Working closely with the HR Manager and wider business, the People \& Systems Coordinator will act as a key point of contact for HR systems and processes, combining technical confidence with strong organisational skills, attention to detail and a practical, solutions\-focused approach. * We’re looking for someone who is comfortable with detail, enjoys working with systems, writes well and likes being part of a busy, supportive team **People Systems** * HR Systems \& Continuous Improvement * This is a central part of the role, requiring someone who is confident working with HR technology, enjoys troubleshooting and is motivated to make systems and processes work better. * Take ownership of the day\-to\-day administration and maintenance of CIPHR, ensuring employee information, workflows and system processes remain accurate and effective. * Act as the primary point of contact for CIPHR queries, providing practical support to employees and managers and resolving system\-related issues. * Investigate and troubleshoot technical or process issues, liaising with CIPHR and other external providers where additional support is required. * Identify opportunities to improve system functionality, streamline workflows and reduce unnecessary manual administration. * Support system updates, testing, configuration changes and the implementation of new functionality. * Produce accurate HR reports, management information and people data to support business decision\-making. * Maintain high standards of data integrity, identifying discrepancies and taking appropriate corrective action. * Develop clear user guidance, training materials and practical resources to help colleagues use the system confidently. * Deliver system training and ongoing support to managers and employees, encouraging effective use of available functionality. * Work closely with the HR Manager to review existing HR processes and recommend practical improvements that enhance efficiency, accuracy and the employee experience. **HR Administration** * Alongside your systems responsibilities, you'll help ensure the smooth and effective delivery of HR services across the business. * Coordinate HR administration throughout the employee lifecycle, ensuring documentation, records and processes are completed accurately and on time. * Manage the onboarding process for new starters, including pre\-employment checks, contractual documentation, system setup, payroll information and induction arrangements. * Process employee changes, including contractual amendments, probation reviews, payroll adjustments and leaver administration. * Prepare and coordinate monthly payroll changes, ensuring information is accurate and submitted within agreed deadlines. * Support the administration of employee benefits, including pensions, private medical insurance and other company schemes. * Act as an approachable first point of contact for general HR enquiries, providing guidance and escalating more complex matters to the HR Manager. * Coordinate occupational health appointments, health surveillance and other site\-specific employee requirements, maintaining accurate and confidential records. * Process HR\-related purchase orders and invoices through SAP, ensuring appropriate approvals and timely payment. * Build positive working relationships with employees and managers across the business, including colleagues working within operational and manufacturing environments. **Communications** * Assist with the preparation and coordination of internal communications, employee announcements and company updates. * Support the drafting and distribution of external communications, including press releases, website updates and social media content. * Liaise with internal stakeholders and external communications contacts to ensure information is accurate, consistent and appropriately approved. * Help maintain a communications calendar, coordinating key announcements, campaigns and business updates. * Provide general office and site administration support, including travel arrangements, meeting coordination, catering and company events. * Assist with other administrative activities as required to support the smooth running of the site. The Person **Essential** * Previous experience in a busy HR, People Operations or similar role, with responsibility for managing a varied workload and competing priorities. * Hands\-on experience using CIIPHR or another HR system to maintain employee records, process changes, run reports and support users. * Strong systems aptitude, with the confidence to trouble shoot issues, learn new functionality, and become the key point of contact for HR systems. * Experience of managing HR administration across the employee lifecycle, including onboarding, contractual changes, payroll changes, reviews and leaver administration. * Experience taking ownership of tasks from start to finish, with strong follow\-through and attention to detail. * Experience preparing accurate information for payroll and working to fixed monthly deadlines. * Strong written communication skills, with experience drafting clear and professional employee or business communications. * Confidence in dealing with employees, managers and external providers at different levels. * Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel. * Ability to work independently, use initiative and know when to escalate an issue. **Desirable** * Previous experience working within a chemical manufacturing, manufacturing engineering, or other regulated industrial environment. * An understanding of the importance of health and safety, compliance, confidentiality and following defined processes within a site\-based environment. * Previous hands\-on experience using CIPHR, ideally including system administration, reporting, workflows, user support or training. * Experience delivering training or guidance to managers and employees on HR systems. * CIPD Level 3 or above, or equivalent HR experience. * Experience using Workday or another HRIS. * Experience producing HR metrics, dashboards and management information * Payroll administration experience. * Experience working with marketing or supporting employer\-brand activity. * Experience drafting or improving HR processes and procedures. * Previous experience providing general office or site administration including travel bookings, meeting coordination, catering or supplier liaison. * Previous experience using SAP and Coupa for purchase orders, invoices, finance\-related administration or similar business processes.