Business & Accounting Applications Analyst

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day for our clients, our people, and our communities through industry\-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 9,000 people, over 130 U.S. locations, and a global vision, we promise to know you and help you. CLA is dedicated to building a culture that welcomes different beliefs and perspectives and encourages a sense of belonging. If you are excited to build an inspired career, we encourage you to apply. CLA is looking to hire a **Business \& Accounting Applications Analyst** to join our growing team. The Business \& Accounting Applications Analyst plays an important role in implementing, supporting, and optimizing accounting and business technology solutions used by CLA professionals and clients. This individual serves as a trusted technology advisor, helping bridge the gap between business needs, accounting operations, and modern cloud\-based applications. The ideal candidate is naturally curious, highly analytical, client\-focused, and passionate about using technology and AI\-enabled tools to improve business outcomes. This position provides exposure to a rapidly evolving accounting technology ecosystem and opportunities to work directly with firm stakeholders, software vendors, and technical teams. How You’ll Make an Impact Application Implementation and Configuration * Assist with configuring and optimizing finance, accounting, expense management, and reporting applications. * Configure and maintain system settings, user roles, permissions, workflows, and application preferences. * Support application onboarding and data migration activities, including data mapping, cleansing, conversion, validation, and reconciliation. * Document implementation procedures, operational standards, and best practices. * Collaborate with internal teams and software vendors to identify and resolve implementation issues. * Help drive successful application implementations and technology\-adoption efforts. * Support users throughout the implementation and onboarding process. Application Support and Troubleshooting * Serve as a subject matter resource for supported accounting and business applications. * Troubleshoot application, integration, synchronization, and user\-access issues. * Investigate and resolve support requests while delivering a high level of customer service. * Escalate complex issues to software vendors or internal technical resources when appropriate. * Analyze root causes and recommend sustainable, long\-term solutions. * Monitor application health, integration performance, and recurring support trends. * Build trusted relationships with internal teams and clients using supported applications. * Help users understand application features, functionality, and best practices. Process Improvement and Knowledge Management * Identify opportunities to improve operational efficiency through automation and process standardization. * Apply AI\-enabled tools, including Microsoft Copilot, Claude, and similar technologies, to improve efficiency and work quality. * Create and maintain knowledge articles, troubleshooting documentation, implementation guides, and support resources. * Contribute to the continuous improvement of internal knowledge resources and support processes. * Assist with evaluating new products, application features, and emerging technologies. * Help create scalable documentation, training materials, and application\-support processes. * Contribute to CLA’s growing AI and digital transformation initiatives. * Recommend technology solutions that support accounting operations and broader business needs. **Experience** * Bachelor's degree is required. Combination of relevant experience, education, and training may be accepted in lieu of degree.2 years experience in customer service support required * 2 years experience in customer service support required * 2 years experience in an area of application support, Helpdesk, Desktop Management, Mobile device/application support or similar IT experience preferred **Familiarity With One Or More Of The Following Preferred** * ERP Systems: Digits, QuickBooks Online (QBO), Sage Intacct, Xero * Spend Management: Ramp, BILL, Expensify * FP\&A: Fathom, Power BI * Other: Power Query, Power Apps **Preferred Experience** * Experience supporting or implementing cloud\-based business applications. * Experience working in a client\-facing or consulting environment. * Experience with ticketing systems, knowledge management platforms, or customer support processes. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Click here to learn about your hiring rights. **Wellness at CLA** To support our CLA family members, we focus on their physical, financial, social, and emotional well\-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more. To view a complete list of benefits, click here.