Store Manager (45hr) - Totalsports - Bay West

**Responsibilities** **JOB DESCRIPTION** * Driving turnover to ensure the achievement of targets * Controlling expenses * Managing stock losses to ensure shrinkage is in line with the Company standard * People management, including recruitment, development of staff, employee relations, performance management * Executing in\-store merchandising strategy and standards * Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers **Qualifications \& Exprience** * A Matric certificate. * Minimum 3 years retail experience with a minimum of 1 year store leadership experience. **Skills** * Builds Customer Loyalty * Customer Service Delivery * Customer Value Management * Customer\-Focused Approach * Effectively Presents Solutions * Initiates Compelling Sales Conversations * Knows the Buying Influences * Leverages Digital Communications with Customers * Manages Resistance * Managing the Sales Process * Navigates Customer Challenges * Negotiation \& Selling * Planning \& Organizing * Policy \& procedures * Strategic Sales Planning * Leadership **Behaviors** * Action Oriented \- readily takes on new challenges and opportunities with a sense of urgency and eagerness * Builds Networks \- establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships * Customer Focus \- understands, anticipates, and meets the needs and expectations of customers * Directs work \- effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes * Drives Engagement \- inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation * Ensures Accountability \- takes accountability and ensures others are held to account on agreed upon performance targets * Optimizes Work Processes \- assesses and improves the efficiency, effectiveness, and quality of various work processes * Values differences \- recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others **Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.** **About Us** Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that **Inspire our Customers to live their Best Lives** and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose\-led business, and on this team, you’ll share the pride of making an impact across a whole industry. We’re the designers, the makers, the shakers and the teams behind the scenes. Are you with us? **About The Team** At Totalsports we’re all about PERFORMANCE, we INSPIRE, we’re AUTHENTIC, we’re MOTIVATING, we INNOVATE, and we are REAL. We are looking for a team player who embodies a passion for sports and keeping fit and healthy, as well as an individual who develops, inspires, motivates and drives a high\-performance. We’re the \#HomeofSport, join our commitment to inspire \& unlock potential by making sport \& fitness accessible to everyone.